Role: Senior Infrastructure Engineer -SC Location : East Kilbride, Glasgow (Hybrid - 3 days/week on site) IR35: Inside Rate: £450/day (Umbrella) MAX Duration: 6 months initially Security Clearance: SC cleared & Uk nationality The IT Infrastructure Engineering teams are focused on ensuring that End Users are able to access and use the IT Services available to them in a structured and coherent manner. This is achieved through the efficient delivery of our Cloud native End User Platform and underpinning IT Infrastructure; providing seamless, measurable connectivity for our customers wherever they choose to operate from globally. Key responsibilities The Senior Infrastructure Engineer is a role within the IT Infrastructure Engineering team of IDD, reporting into the Lead Infrastructure Engineer. It is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. The successful candidate will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the End User Device Platforms. Essential skills and knowledge Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching Windows and IOS end user device and operating system support The ability to support a Cloud based print solution Microsoft Entra ID administration and troubleshooting Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required Desirable skills and knowledge Practical knowledge of Linux and Ansible Experience of SNMP and Agent based infrastructure monitoring End User device management and application delivery and life cycle management using System Center Configuration Manager (SCCM) Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux) Installation, support, monitoring, and maintenance of virtualisation technologies About You We are looking for someone with strong technical skills and experience in 3rd line support functions to support the maintenance of live service, who can demonstrate the skills outlined in the Senior Infrastructure Engineer role-level, in particular: Troubleshooting and problem resolution (relevant skill level: practitioner) Modern standards approach (relevant skill level: practitioner) IT Infrastructure (relevant skill level: practitioner) Information security (relevant skill level: working) Security Clearance: SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
28/06/2024
Project-based
Role: Senior Infrastructure Engineer -SC Location : East Kilbride, Glasgow (Hybrid - 3 days/week on site) IR35: Inside Rate: £450/day (Umbrella) MAX Duration: 6 months initially Security Clearance: SC cleared & Uk nationality The IT Infrastructure Engineering teams are focused on ensuring that End Users are able to access and use the IT Services available to them in a structured and coherent manner. This is achieved through the efficient delivery of our Cloud native End User Platform and underpinning IT Infrastructure; providing seamless, measurable connectivity for our customers wherever they choose to operate from globally. Key responsibilities The Senior Infrastructure Engineer is a role within the IT Infrastructure Engineering team of IDD, reporting into the Lead Infrastructure Engineer. It is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. The successful candidate will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the End User Device Platforms. Essential skills and knowledge Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching Windows and IOS end user device and operating system support The ability to support a Cloud based print solution Microsoft Entra ID administration and troubleshooting Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required Desirable skills and knowledge Practical knowledge of Linux and Ansible Experience of SNMP and Agent based infrastructure monitoring End User device management and application delivery and life cycle management using System Center Configuration Manager (SCCM) Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux) Installation, support, monitoring, and maintenance of virtualisation technologies About You We are looking for someone with strong technical skills and experience in 3rd line support functions to support the maintenance of live service, who can demonstrate the skills outlined in the Senior Infrastructure Engineer role-level, in particular: Troubleshooting and problem resolution (relevant skill level: practitioner) Modern standards approach (relevant skill level: practitioner) IT Infrastructure (relevant skill level: practitioner) Information security (relevant skill level: working) Security Clearance: SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
As Senior Infrastructure Engineer, you will work within the IT Infrastructure Engineering team; reporting into the Lead Infrastructure Engineer. This is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. You will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the End User Device Platforms. Essential skills and knowledge Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching Windows and IOS end user device and operating system support The ability to support a Cloud based print solution Microsoft Entra ID administration and troubleshooting Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required Desirable skills and knowledge Practical knowledge of Linux and Ansible Experience of SNMP and Agent based infrastructure monitoring End User device management and application delivery and life cycle management using System Center Configuration Manager (SCCM) Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux) Installation, support, monitoring, and maintenance of virtualisation technologies If you feel you have the skills and experience needed for this role; please do apply now.
28/06/2024
Project-based
As Senior Infrastructure Engineer, you will work within the IT Infrastructure Engineering team; reporting into the Lead Infrastructure Engineer. This is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams. You will be expected to produce Knowledge Based Articles (KBAs) to share resolutions to common issues and make recommendations on how to prevent future incidents. The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the End User Device Platforms. Essential skills and knowledge Microsoft Endpoint Manager (Intune) administration, including familiarity with Autopilot deployment and device enrolment, the ability to create and deploy applications, device configuration and endpoint security policies, operating system and application patching Windows and IOS end user device and operating system support The ability to support a Cloud based print solution Microsoft Entra ID administration and troubleshooting Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required Desirable skills and knowledge Practical knowledge of Linux and Ansible Experience of SNMP and Agent based infrastructure monitoring End User device management and application delivery and life cycle management using System Center Configuration Manager (SCCM) Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux) Installation, support, monitoring, and maintenance of virtualisation technologies If you feel you have the skills and experience needed for this role; please do apply now.
3rd Line Support Engineer - Defender for Endpoint, Defender for O365 & M365. Based from home - occasional trips to office in London. Get training and certifications in the full Defender suite, M365 and Azure! Previous customer-facing MSP/Microsoft Partner experience preferred! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) to join their busy reactive support team. As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Defender for Endpoint - configured and supported Defender for O365 - configured and supported Previous MSP/Partner experience preferred. As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on Defender for Endpoint, Defender for O365 & M365. This company is great to work for as a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365): they have a strong history of developing their people, and will provide training and certifications in the full Defender suite, M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) - interested? Send me your CV ASAP to discuss this in more detail!
28/06/2024
Full time
3rd Line Support Engineer - Defender for Endpoint, Defender for O365 & M365. Based from home - occasional trips to office in London. Get training and certifications in the full Defender suite, M365 and Azure! Previous customer-facing MSP/Microsoft Partner experience preferred! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) to join their busy reactive support team. As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Defender for Endpoint - configured and supported Defender for O365 - configured and supported Previous MSP/Partner experience preferred. As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on Defender for Endpoint, Defender for O365 & M365. This company is great to work for as a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365): they have a strong history of developing their people, and will provide training and certifications in the full Defender suite, M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) - interested? Send me your CV ASAP to discuss this in more detail!
Technical Support Engineer (1st Line Support) Location: Greater Belfast, Northern Ireland Salary: £30,000/£32,000 + Benefits + 25 days holiday Job Type: Full-time, Shift-based Shift Pattern: . 2 Days: 6am - 6pm . 2 Nights: 6pm - 6am . 4 Days Off Job Description: We are seeking a dedicated and motivated Technical Support Engineer to join our team in Craigavon. This role is ideal for an IT Support Engineers or Fire and Security Engineers looking to transition from hands-on tools work to a support role. As a Remote Technical Support Engineer, you will be the first point of contact for our clients, providing technical support and ensuring the smooth operation of fire and security systems. Key Responsibilities: . Provide first-line technical support to clients via phone, email, and remote access. . Troubleshoot and resolve issues related to fire and security systems. . Monitor system performance and escalate issues to second-line support when necessary. . Assist with the setup and configuration of fire and security systems. . Maintain accurate records of support requests and resolutions. . Collaborate with team members on special projects and initiatives. . Participate in ongoing training to stay updated on new technologies and systems. . Provide remote technical support, programming, and diagnostics of CCTV, Intruder & Access Control Systems. Ideal Candidate Profile: . Proven experience as a 1st Line Support Engineer or Fire and Security Engineer. . Strong technical troubleshooting skills. . Excellent communication skills, both verbal and written. . Ability to work independently and as part of a team. . Willingness to work a shift-based schedule, including nights and weekends. . Eagerness to learn and adapt to new technologies and systems. Requirements: . Minimum of 1-2 years of experience in a similar role. . Basic understanding of fire and security systems is a plus, but not mandatory as training will be provided. . Familiarity with CCTV, Intruder, and Access Control Systems, but not mandatory as training will be provided. . Ability to pass a 5-year career background check. . Clean criminal record. Benefits: . 25 days holiday . Overtime available . Opportunity to work on special projects . Supportive team environment . Comprehensive training on Fire and Security systems
26/06/2024
Full time
Technical Support Engineer (1st Line Support) Location: Greater Belfast, Northern Ireland Salary: £30,000/£32,000 + Benefits + 25 days holiday Job Type: Full-time, Shift-based Shift Pattern: . 2 Days: 6am - 6pm . 2 Nights: 6pm - 6am . 4 Days Off Job Description: We are seeking a dedicated and motivated Technical Support Engineer to join our team in Craigavon. This role is ideal for an IT Support Engineers or Fire and Security Engineers looking to transition from hands-on tools work to a support role. As a Remote Technical Support Engineer, you will be the first point of contact for our clients, providing technical support and ensuring the smooth operation of fire and security systems. Key Responsibilities: . Provide first-line technical support to clients via phone, email, and remote access. . Troubleshoot and resolve issues related to fire and security systems. . Monitor system performance and escalate issues to second-line support when necessary. . Assist with the setup and configuration of fire and security systems. . Maintain accurate records of support requests and resolutions. . Collaborate with team members on special projects and initiatives. . Participate in ongoing training to stay updated on new technologies and systems. . Provide remote technical support, programming, and diagnostics of CCTV, Intruder & Access Control Systems. Ideal Candidate Profile: . Proven experience as a 1st Line Support Engineer or Fire and Security Engineer. . Strong technical troubleshooting skills. . Excellent communication skills, both verbal and written. . Ability to work independently and as part of a team. . Willingness to work a shift-based schedule, including nights and weekends. . Eagerness to learn and adapt to new technologies and systems. Requirements: . Minimum of 1-2 years of experience in a similar role. . Basic understanding of fire and security systems is a plus, but not mandatory as training will be provided. . Familiarity with CCTV, Intruder, and Access Control Systems, but not mandatory as training will be provided. . Ability to pass a 5-year career background check. . Clean criminal record. Benefits: . 25 days holiday . Overtime available . Opportunity to work on special projects . Supportive team environment . Comprehensive training on Fire and Security systems
Mechanic (m/f/d) - pharmaceutical production/Google programs/standard PC programs/communication skills/on-call service/German and English Project: For our customer, a large pharmaceutical company based in Kaiseraugst, we are looking for a mechanic (m/f/d). Background: At Roche, 94,000 people in over 100 countries are working on the future of healthcare. Together we have become one of the leading research-based pharmaceutical companies. Our success is based on innovation, curiosity and diversity. With its 1,400 employees, the Kaiseraugst Production Center (PTGA) ensures uninterrupted patient supply with high-quality medicines. PTGA stands for the highest standards of pharmaceutical manufacturing, Roche's largest, most innovative packaging center and the supply of more than 120 countries. Due to the increase in production, fully continuous shift work must be introduced from 2025 (= 3 days early shift, 3 days late shift, 3 days off). The perfect candidate : is a positive-thinking, self-reflective personality with strong team skills. In this sense, the person brings an open and collaborative attitude and mindset that they need to work successfully in a team and across departments. The candidate takes responsibility and lives an open speak-up and error culture. In addition, the person has completed training as a maintenance mechanic and 3 years of professional experience in maintenance. Tasks: Responsibility for GMP-compliant maintenance/repair and troubleshooting of the production facilities within the Solids DP value stream, which is responsible for the production of tablets, capsules and filling of powder into bottles Responsibility for the mechanical availability of the process plants, including production support, troubleshooting, maintenance and problem solving on highly automated systems (first level support) Help increase plant availability Independent execution of planned maintenance activities Create and optimize maintenance plans Collaboration in the creation and optimization of SOPs Safe working in a GMP environment and GMP-compliant documentation Independent development and implementation of smaller plant optimizations in compliance with "Technical Change Management" Collaboration and implementation of continuous improvement measures (CIP) Willingness to work 2 shifts and on-call duty Willingness to work in a self-organized team with a high degree of Personal responsibility in an open and collaborative environment Promote LPS methods and tools together with the team and implement them in day-to-day business Contribute ideas to improve quality, efficiency of systems, cost reduction of processes, and cooperation and implementation of continuous improvement measures (CIP) Must-Haves: Completed vocational training as a maintenance mechanic or comparable training Professional experience in pharmaceutical production, development, quality assurance and control or a similar industry At least 3 years of professional experience in maintenance, ideally in pharmaceutical production or in a highly regulated environment Routine handling of IT systems (eg secure use of Google and standard PC programs) Very good communication skills, both written and spoken, in German Quick comprehension and great interest in technical processes Great willingness and curiosity to develop flexibly and to learn across departments in the spirit of polyvalence A team-oriented mindset with a view to continuous improvement of processes and the ability to deliver consistent, high-level performance in a constantly changing environment Knowledge and commitment to process improvements (eg Lean Production System) and Agile Management are an advantage Ability and openness to recognize and live the opportunities and advantages of change. In this sense, an interest in the areas of coaching and change management is an advantage High level of teamwork and solution orientation as well as collaborative working methods Forward-looking thinking and action and strong conceptual skills Precise and reliable working methods even under time pressure Safe use of standard PC programs Nice to have: Knowledge of the SAP PM module Knowledge of English Reference No.: 923502SDA Role: Mechanic Industry: Pharma Location: Kaiseraugst Workload: 100% (Shift work (= 3 days early shift, 3 days late shift, 3 days off) Start: ASAP (latest possible start date: October 1st, 2024) Duration: 18 On-call duty: 00:00 - 06:00 continuously (6 days a month) Deadline: July 2nd, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad . About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of highly qualified candidates for temporary staffing in the IT, Life Science & Engineering sectors. We offer temporary staffing & payroll services. This is free of charge for our candidates, and we do not charge you any additional fees for payroll either.
26/06/2024
Project-based
Mechanic (m/f/d) - pharmaceutical production/Google programs/standard PC programs/communication skills/on-call service/German and English Project: For our customer, a large pharmaceutical company based in Kaiseraugst, we are looking for a mechanic (m/f/d). Background: At Roche, 94,000 people in over 100 countries are working on the future of healthcare. Together we have become one of the leading research-based pharmaceutical companies. Our success is based on innovation, curiosity and diversity. With its 1,400 employees, the Kaiseraugst Production Center (PTGA) ensures uninterrupted patient supply with high-quality medicines. PTGA stands for the highest standards of pharmaceutical manufacturing, Roche's largest, most innovative packaging center and the supply of more than 120 countries. Due to the increase in production, fully continuous shift work must be introduced from 2025 (= 3 days early shift, 3 days late shift, 3 days off). The perfect candidate : is a positive-thinking, self-reflective personality with strong team skills. In this sense, the person brings an open and collaborative attitude and mindset that they need to work successfully in a team and across departments. The candidate takes responsibility and lives an open speak-up and error culture. In addition, the person has completed training as a maintenance mechanic and 3 years of professional experience in maintenance. Tasks: Responsibility for GMP-compliant maintenance/repair and troubleshooting of the production facilities within the Solids DP value stream, which is responsible for the production of tablets, capsules and filling of powder into bottles Responsibility for the mechanical availability of the process plants, including production support, troubleshooting, maintenance and problem solving on highly automated systems (first level support) Help increase plant availability Independent execution of planned maintenance activities Create and optimize maintenance plans Collaboration in the creation and optimization of SOPs Safe working in a GMP environment and GMP-compliant documentation Independent development and implementation of smaller plant optimizations in compliance with "Technical Change Management" Collaboration and implementation of continuous improvement measures (CIP) Willingness to work 2 shifts and on-call duty Willingness to work in a self-organized team with a high degree of Personal responsibility in an open and collaborative environment Promote LPS methods and tools together with the team and implement them in day-to-day business Contribute ideas to improve quality, efficiency of systems, cost reduction of processes, and cooperation and implementation of continuous improvement measures (CIP) Must-Haves: Completed vocational training as a maintenance mechanic or comparable training Professional experience in pharmaceutical production, development, quality assurance and control or a similar industry At least 3 years of professional experience in maintenance, ideally in pharmaceutical production or in a highly regulated environment Routine handling of IT systems (eg secure use of Google and standard PC programs) Very good communication skills, both written and spoken, in German Quick comprehension and great interest in technical processes Great willingness and curiosity to develop flexibly and to learn across departments in the spirit of polyvalence A team-oriented mindset with a view to continuous improvement of processes and the ability to deliver consistent, high-level performance in a constantly changing environment Knowledge and commitment to process improvements (eg Lean Production System) and Agile Management are an advantage Ability and openness to recognize and live the opportunities and advantages of change. In this sense, an interest in the areas of coaching and change management is an advantage High level of teamwork and solution orientation as well as collaborative working methods Forward-looking thinking and action and strong conceptual skills Precise and reliable working methods even under time pressure Safe use of standard PC programs Nice to have: Knowledge of the SAP PM module Knowledge of English Reference No.: 923502SDA Role: Mechanic Industry: Pharma Location: Kaiseraugst Workload: 100% (Shift work (= 3 days early shift, 3 days late shift, 3 days off) Start: ASAP (latest possible start date: October 1st, 2024) Duration: 18 On-call duty: 00:00 - 06:00 continuously (6 days a month) Deadline: July 2nd, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad . About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of highly qualified candidates for temporary staffing in the IT, Life Science & Engineering sectors. We offer temporary staffing & payroll services. This is free of charge for our candidates, and we do not charge you any additional fees for payroll either.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
26/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
24/06/2024
Full time
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.