Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, UK based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
04/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, UK based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Spectrum IT Recruitment (South) Ltd
Cosham, Hampshire
You're second line support with some 3rd line experience and would like and opportunity to take the lead on project work. Read on. Step up into a senior role, within a Portsmouth based internal IT team, deputising and working closely with the IT Service Delivery Manager to help deliver on a number of implementation projects. Day to day you will also be the escalation point for the service desk and laisse with the parent company's infrastructure team who provide infrastructure, under your guidance! The company itself offers the best of both worlds in terms of the dynamics a small to medium technology lead business of less than 300 employees, but part of a wider instant recognisable brand with fantastic benefits. You will: Play a critical role in maintaining and enhancing their IT infrastructure and security. Provide advanced support to their ServiceDesk, Manage endpoint patching Lead IT projects, Ensure compliance with IT security policies. Make recommendations on opportunities for improvement Benefits include: Up to 30 Days of annual leave, 11% employer Pension contribution, Private Medical,External and internal training for all IT staff. Life Assurance, Bonus, car scheme and much more. If you: Have 5+ years experience within IT Support Are comfortable communicating with the CEO to the receptionist. Are eligible for basic security clearance, ie have lived in the UK for at least 5 years. ( no it's not a defence company ) Happy with the option to work from home for 2 days a week Then get in touch. As the agency of choice for this urgent requirement contact me, Louis Woods at Spectrum IT Recruitment to find out more and get your applications under way. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/07/2024
Full time
You're second line support with some 3rd line experience and would like and opportunity to take the lead on project work. Read on. Step up into a senior role, within a Portsmouth based internal IT team, deputising and working closely with the IT Service Delivery Manager to help deliver on a number of implementation projects. Day to day you will also be the escalation point for the service desk and laisse with the parent company's infrastructure team who provide infrastructure, under your guidance! The company itself offers the best of both worlds in terms of the dynamics a small to medium technology lead business of less than 300 employees, but part of a wider instant recognisable brand with fantastic benefits. You will: Play a critical role in maintaining and enhancing their IT infrastructure and security. Provide advanced support to their ServiceDesk, Manage endpoint patching Lead IT projects, Ensure compliance with IT security policies. Make recommendations on opportunities for improvement Benefits include: Up to 30 Days of annual leave, 11% employer Pension contribution, Private Medical,External and internal training for all IT staff. Life Assurance, Bonus, car scheme and much more. If you: Have 5+ years experience within IT Support Are comfortable communicating with the CEO to the receptionist. Are eligible for basic security clearance, ie have lived in the UK for at least 5 years. ( no it's not a defence company ) Happy with the option to work from home for 2 days a week Then get in touch. As the agency of choice for this urgent requirement contact me, Louis Woods at Spectrum IT Recruitment to find out more and get your applications under way. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
03/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Application Support Analyst Our client are seeking an Application Support Analyst to join the team onsite on a salary of £30,000 - £32,000 , the Application Support Analyst will respond to raised tickets and supporting users across the business. The main focus of experience of the Application Support Analyst will be in SAP whilst attending site 4 days a week. The ideal Application Support Analyst will be able to operate independently whilst working with other Application Support Analyst and departments. Key Accountabilities: Supporting SAP across the business in Sales, Logistics, Warehouse Management System (WMS), Transport Management System (TMS), Purchasing, Production, Quality and interfaces. Supporting other business applications like Kronos (UKG) application (Time and attendance), Document management application etc. Responding to help desk tickets Supporting users Training users - Planning, creating training materials and delivering training sessions, collecting feedback. Supporting the SAP development team during project implementations Carry out testing Test planning, test cases design, carry out unitary & end to end testing, defect tracking & reporting. Carrying out periodic checks on IT systems and applications (daily, weekly, monthly) Writing SOPs and user manuals Providing administrative support to the IT Manager in terms of KPI reporting and basic admin tasks Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues. Promote Total Quality Management and Continuous Improvement. Working closely with external and internal suppliers/customers This is not a definitive list of all tasks and is not intended to be a total definition of the job, but an outline of duties. The person: Learning: Able to direct and conduct their own learning based on business needs and future trends. Interested in continuous learning and personal development Teamwork: Able to work with other individuals or teams on achieving and accomplishing goals, taking responsibility for results, and being the voice of their unit in the team. Time Management: Able to distinguish between what is important and what is urgent, prioritize their actions and allocate their time effectively. Public Speaking: Able to convey knowledge and ideas in public to others, adapting messages (verbal and non-verbal) and methods to listeners. Adaptability: Maintains a positive perception of the surroundings, resistance to stress and works constructively under pressure; responds resourcefully to change and ambiguity. Manage relationships with clients: Able to understand and use information from internal or external clients to develop relationships and increase satisfaction and perceived value. Solve problems: Able to solve various types of problems in their work (trivial/vital, acute/chronic, easy/difficult), applying appropriate techniques for their solution. Coordinate activities by/in other units: Able to integrate and align their activities with those of other units/individuals who may be involved in or affected in some way by the action. Work with data: Able to establish indicators and interpret and evaluate data that contribute to the monitoring and improvement of work. Manage Resources: Able to effectively and efficiently manage the resource available, achieving an optimal result. Experience supporting SAP business users or in SAP Super user role Experienced SAP user/consultant Basic experience in Excel for analysis Salary: £30,000 - £32,000 Logistics: 4 days on site Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
01/07/2024
Full time
Application Support Analyst Our client are seeking an Application Support Analyst to join the team onsite on a salary of £30,000 - £32,000 , the Application Support Analyst will respond to raised tickets and supporting users across the business. The main focus of experience of the Application Support Analyst will be in SAP whilst attending site 4 days a week. The ideal Application Support Analyst will be able to operate independently whilst working with other Application Support Analyst and departments. Key Accountabilities: Supporting SAP across the business in Sales, Logistics, Warehouse Management System (WMS), Transport Management System (TMS), Purchasing, Production, Quality and interfaces. Supporting other business applications like Kronos (UKG) application (Time and attendance), Document management application etc. Responding to help desk tickets Supporting users Training users - Planning, creating training materials and delivering training sessions, collecting feedback. Supporting the SAP development team during project implementations Carry out testing Test planning, test cases design, carry out unitary & end to end testing, defect tracking & reporting. Carrying out periodic checks on IT systems and applications (daily, weekly, monthly) Writing SOPs and user manuals Providing administrative support to the IT Manager in terms of KPI reporting and basic admin tasks Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues. Promote Total Quality Management and Continuous Improvement. Working closely with external and internal suppliers/customers This is not a definitive list of all tasks and is not intended to be a total definition of the job, but an outline of duties. The person: Learning: Able to direct and conduct their own learning based on business needs and future trends. Interested in continuous learning and personal development Teamwork: Able to work with other individuals or teams on achieving and accomplishing goals, taking responsibility for results, and being the voice of their unit in the team. Time Management: Able to distinguish between what is important and what is urgent, prioritize their actions and allocate their time effectively. Public Speaking: Able to convey knowledge and ideas in public to others, adapting messages (verbal and non-verbal) and methods to listeners. Adaptability: Maintains a positive perception of the surroundings, resistance to stress and works constructively under pressure; responds resourcefully to change and ambiguity. Manage relationships with clients: Able to understand and use information from internal or external clients to develop relationships and increase satisfaction and perceived value. Solve problems: Able to solve various types of problems in their work (trivial/vital, acute/chronic, easy/difficult), applying appropriate techniques for their solution. Coordinate activities by/in other units: Able to integrate and align their activities with those of other units/individuals who may be involved in or affected in some way by the action. Work with data: Able to establish indicators and interpret and evaluate data that contribute to the monitoring and improvement of work. Manage Resources: Able to effectively and efficiently manage the resource available, achieving an optimal result. Experience supporting SAP business users or in SAP Super user role Experienced SAP user/consultant Basic experience in Excel for analysis Salary: £30,000 - £32,000 Logistics: 4 days on site Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: