Position: Genesys CloudCX Chatbot Developer

Location: Bristol, UK - Hybrid

Duration: Permanent

JOB DESCRIPTION:

A Genesys CloudCX Chatbot Developer you'll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform

Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty

Key Responsibilities

• Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Collaborate with crossfunctional teams to understand business requirements and design chatbot workflows that meet customer needs
• Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
• Integrate chatbots with Back End systems APIs and thirdparty services to provide seamless endtoend solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insights

Desired Skills and Experience

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks
• Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management
• Experience integrating chatbots with Back End systems APIs and databases
• Excellent problemsolving skills and the ability to work effectively in a fastpaced collaborative environment