Position: Service Desk Engineer

Location: Liverpool
Contract Term: 6 months (potential extension to December 2025)
Rate: £150 - £160 per day (Inside IR35)
Start Date: ASAP
Working Hours: Monday to Friday, 9:00 AM - 5:30 PM

Overview:

We are seeking a skilled Service Desk Engineer to join our team in Liverpool. The ideal candidate will have experience in first-level support. This role is perfect for someone looking to work in a dynamic environment with the potential for long-term engagement.

Key Responsibilities:

• Provide first-level support for end-user computing (EUC) environments.
• Troubleshoot and resolve hardware and software issues efficiently.
• Manage and support desktop, laptop, and mobile devices.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain documentation and provide regular updates on support activities.
• Assist in the deployment and management of Microsoft 365 applications.

Skills and Experience Required:

• Proven experience in first-level support.
• Basic knowledge of Microsoft 365.
• Proficiency in troubleshooting hardware and software issues.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desirable Skills:

• Familiarity with service desk tools and technologies.
• Experience in a similar role within a corporate environment.
• Knowledge of network fundamentals and security practices.

Working Conditions:

• Preferred on-site presence in Liverpool for 5 days per week.
• Flexible working arrangements considered to attract the right candidate.
• No out of hours or shift work required.