Job Title: French Speaking Product Owner (Banking/Payments)
Location: Farnborough 2x a week
Salary/Rate: £340 a day
Start Date: 08/07/24
Job Type: Contract - Inside IR35

Company Introduction

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a French speaking Product owner with strong Banking & Payments experience to join their team for a nine-month contract.

Job Responsibilities/Objectives

You will be responsible for managing the operational relationship with a range of global merchants and providing excellent technical, service and project support to a portfolio of accounts. The role entails becoming a trusted partner of the client stakeholders by providing premier customer service and operational consultancy for business clients such as airlines, hotels, and car rental companies as well as their acquirers and payment service providers. This will also include project managing partner boarding's, training clients on our tools and systems, leading operational projects to implement new products, releases, and solutions, along with resolving escalated customer issues.

1. Takes the lead on day-to-day client interactions including handling operational queries and liaising with internal and customer technical support teams to resolve issues.
2. Reviews data, delivers operational business reviews and opportunity recommendations to merchants while driving the Client Services agenda, demonstrating solid data analysis, problem solving and critical thinking skills.
3. Establishes strong relationships with external assigned clients and internal stakeholders, naturally becoming a trusted partner able to influence decisions cross functionally.
4. Drives initiatives and projects focused on improving and resolving technical Airlines and Hotels acceptance issues, leveraging on solid relationship management and extensive technical expertise.
5. Delivers pre-sales support to potential clients, including training client stakeholders and delivering workshops on tools and systems.
6. Manages technical communications with client's technical team, project team, customer services team and senior executives.
7. Prioritises and manages multiple parallel projects and issues, maintaining a client focused approach, with the ability to interact across all management levels.
8. Proactively resolves client business & technical issues or incidents.

Required Skills/Experience
The ideal candidate will have the following:

1. Must be fluent French speaking
2. Operational, technical and client management experience within payments is essential.
3. Strong relationship building skills both with a portfolio of clients and with multiple internal stakeholders.
4. Cross functional knowledge and experience in the working of a card scheme ecosystem (Merchants/Acquirers/Networks/PSPs).
5. Desire to embrace change, successfully adapting to changing demands and conditions.
6. Bachelor's degree in business, Technology, or related field -or- equivalent working experience in Payments, Technology or Operations.

Desirable Experience
Would be highly advantageous having:

1. Experience of the Airlines industry payment infrastructure, including:
2. IATA (International Air Transport Association), BSPs, Third Party Sales, GDSs
3. Airline acquiring and associated Payment Gateways
4. Resolving complex merchant and acquiring issues
5. Experience of planning and supporting platform migrations for existing clients

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.