* CANDIDATE MUST HOLD SC CLEARANCE*

Break-Fix Engineer - Erskine, Scotland

Start Date: ASAP - 4 Weeks (Subject to BPSS and SC Clearance Transfer)

Duration: 6 months

Location: Erskine, Scotland (5days a week on Site)

Clearance: Active SC

IR35: INSIDE

The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.

• Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
• Diagnosing and troubleshooting computer issues.
• Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
• 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
• Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
• Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
• Be aware of and observe all Health and Safety procedures in accordance with Company policy.
• Reviews information provided and diagnoses issue based on established procedures and scripts.
• Resolves problems by following scripts and assessing diagnostic information.
• Diagnoses basic problems, initiates basic scripts, or loads routine patches to implement the activity.
• Escalates unresolved issues or problems.
• Supports documentation maintenance by updating information and changes as directed.