Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
27/09/2024
Project-based
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
SAP HCM-PY (Payroll) Consultant - English Speaking - Location: Slaskie Województwo Region, Poland. Flexible Start Date: between October - January 2025. Permanent (in-house) Job Vacancy. Salary range up to PLN 25,000 gross per month + Bonus + Benefits. END-CLIENT! Our end client based in the Slaskie Województwo Region of Poland, has a fantastic career opportunity for an SAP HCM-PY (Payroll) Consultant to join their in-house team. The company is a very large multinational organisation; in this job you were be working in an international team focusing on SAP Payroll solutions for all the countries they operate in. Main Duties & Responsibilities: Collaborate with clients to gather and analyse business requirements for HR implementation projects; Configure and customize SAP HCM including, but not limited to Payroll (PY), Personnel Administration (PA), Organizational Management (OM), Time Management (PT), Benefits, ESS/MMS; Conduct end-to-end system testing and troubleshoot any issues to ensure the smooth operation of the system; Provide training and support to specialised end users (HRs, Admins, etc.), including creating user manuals, conducting workshops and addressing user queries; Collaborate with cross-functional teams, including HR, IT and Project Managers to ensure successful project delivery; Stay updated with the latest SAP HCM features, enhancements, and best practices to provide expert advice and recommendations to the internal customer. Assist in data migration and integration activities, ensuring data accuracy and integrity within the SAP HCM system; Participate in project planning and estimation of activities, providing input on timelines, resource requirements and deliverables; Document system configurations (workbooks), processes (Demand Management, Legal, etc.) to ensure knowledge transfer and maintain an accurate record of the implemented solution; Continuously monitor and evaluate the system performance, identifying areas for improvements; Collaborate with vendors and external partners to ensure a smooth integration of new functionalities. Required Skills and Experience: 3+ years of experience in customising SAP HCM-PY (HCM Payroll) Please note: you do NOT need country specific payroll experience for Poland. The company will provide you with full training on the localisation points. Strong understanding of HR Processes and best practices, with the ability to translate business requirements into system configurations; Excellent problem-solving and analytical skills, with the ability to effectively collaborate with internal customers and cross-functional teams; Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines; Knowledge of data migration and familiarity with project management methodologies and tools; Continuous learning mindset. Willingness to travel to other EU countries when required (travel is rare but there might be 1 business trip per year) Nice to have but not mandatory: Knowledge of ESS/MSS implementation and familiarity with ABAP is nice to have Knowledge of SAP S/4HANA is nice to have Knowledge of PA, PT, OM is nice to have Knowledge of SAP SuccessFactors is nice to have Languages: You must have a minimum of B2 level English language skills (speaking, reading & writing) Location/Remote Work: This is a hybrid job. A maximum of 50% remote work (2/3 days) per week is permitted. You can NOT be employed remotely from outside of Poland Salary: The salary ranges up to PLN 25,000 gross per month and is subject to your level of skills, knowledge and experience. Annual Bonus Benefits: Private medical care Staff discounts package on various different goods and services Flexible working hours and very good working environment B2B (Business-to-Business) Contracts: The company will NOT hire you on a B2B basis. This is NOT possible. You will be employed directly by the company as a direct employee. Work Visa Sponsorship: Sponsorship for a Polish Work Permit is NOT possible All candidates MUST HAVE either EU Citizenship or already have a valid Polish work permit. Related
27/09/2024
Full time
SAP HCM-PY (Payroll) Consultant - English Speaking - Location: Slaskie Województwo Region, Poland. Flexible Start Date: between October - January 2025. Permanent (in-house) Job Vacancy. Salary range up to PLN 25,000 gross per month + Bonus + Benefits. END-CLIENT! Our end client based in the Slaskie Województwo Region of Poland, has a fantastic career opportunity for an SAP HCM-PY (Payroll) Consultant to join their in-house team. The company is a very large multinational organisation; in this job you were be working in an international team focusing on SAP Payroll solutions for all the countries they operate in. Main Duties & Responsibilities: Collaborate with clients to gather and analyse business requirements for HR implementation projects; Configure and customize SAP HCM including, but not limited to Payroll (PY), Personnel Administration (PA), Organizational Management (OM), Time Management (PT), Benefits, ESS/MMS; Conduct end-to-end system testing and troubleshoot any issues to ensure the smooth operation of the system; Provide training and support to specialised end users (HRs, Admins, etc.), including creating user manuals, conducting workshops and addressing user queries; Collaborate with cross-functional teams, including HR, IT and Project Managers to ensure successful project delivery; Stay updated with the latest SAP HCM features, enhancements, and best practices to provide expert advice and recommendations to the internal customer. Assist in data migration and integration activities, ensuring data accuracy and integrity within the SAP HCM system; Participate in project planning and estimation of activities, providing input on timelines, resource requirements and deliverables; Document system configurations (workbooks), processes (Demand Management, Legal, etc.) to ensure knowledge transfer and maintain an accurate record of the implemented solution; Continuously monitor and evaluate the system performance, identifying areas for improvements; Collaborate with vendors and external partners to ensure a smooth integration of new functionalities. Required Skills and Experience: 3+ years of experience in customising SAP HCM-PY (HCM Payroll) Please note: you do NOT need country specific payroll experience for Poland. The company will provide you with full training on the localisation points. Strong understanding of HR Processes and best practices, with the ability to translate business requirements into system configurations; Excellent problem-solving and analytical skills, with the ability to effectively collaborate with internal customers and cross-functional teams; Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines; Knowledge of data migration and familiarity with project management methodologies and tools; Continuous learning mindset. Willingness to travel to other EU countries when required (travel is rare but there might be 1 business trip per year) Nice to have but not mandatory: Knowledge of ESS/MSS implementation and familiarity with ABAP is nice to have Knowledge of SAP S/4HANA is nice to have Knowledge of PA, PT, OM is nice to have Knowledge of SAP SuccessFactors is nice to have Languages: You must have a minimum of B2 level English language skills (speaking, reading & writing) Location/Remote Work: This is a hybrid job. A maximum of 50% remote work (2/3 days) per week is permitted. You can NOT be employed remotely from outside of Poland Salary: The salary ranges up to PLN 25,000 gross per month and is subject to your level of skills, knowledge and experience. Annual Bonus Benefits: Private medical care Staff discounts package on various different goods and services Flexible working hours and very good working environment B2B (Business-to-Business) Contracts: The company will NOT hire you on a B2B basis. This is NOT possible. You will be employed directly by the company as a direct employee. Work Visa Sponsorship: Sponsorship for a Polish Work Permit is NOT possible All candidates MUST HAVE either EU Citizenship or already have a valid Polish work permit. Related
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
27/09/2024
Full time
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Data Management Lead Data Management, Datamodelling, Master Data Management, Data Quality, Data Governance, ERP Systems, Data Analysis, Stakeholder Engagement, Team Leadership, Compliance, Oracle Fusion £54,460 - £66,356 per annum Hybrid with 3 days per week in Central London, 2 WFH An exciting opportunity has arisen for a Data Management Lead to join a centralised service delivery model within a prestigious organisation. The successful candidate will be instrumental in ensuring critical data across HR, commercial, and financial functions is accurate, consistent, and accessible. This role is pivotal in driving data-driven decision-making and supporting compliance with relevant regulations. Day to Day of the role: Champion data management best practices and promote a culture of data stewardship. Engage with data users across the organisation to understand their needs and implement data management strategies. Collaborate with IT teams to design and implement data management solutions. Oversee data-related risk monitoring and ensure compliance with data privacy and protection requirements. Develop data management roadmaps in alignment with business objectives. Facilitate meetings and workshops with stakeholders at all levels to drive data management initiatives. Monitor service performance against SLAs and address performance issues promptly. Lead a team of Data Management Analysts and Reporting Analysts to deliver effective data management solutions. Required Skills & Qualifications: 7+ years of experience in data management, Datamodelling, and master data management initiatives. Experience in managing data within Finance, Commercial, and HR, including understanding legal and regulatory requirements. Proven track record of developing teams committed to high data accuracy and integrity. Experience in implementing large data and technology infrastructures with appropriate practices and standards. Strong knowledge of data management technologies, tools, and platforms. Expertise in ERP platforms such as Oracle or equivalent. Excellent communication skills to engage with a diverse group of stakeholders and senior managers. Proven leadership and team management skills, with a focus on collaboration and support. Benefits 28 days annual leave, increasing to 33 days after 5 years. Significant pension contribution from the organisation (20%+) In the first instance, please submit your up-to-date CV.
27/09/2024
Full time
Data Management Lead Data Management, Datamodelling, Master Data Management, Data Quality, Data Governance, ERP Systems, Data Analysis, Stakeholder Engagement, Team Leadership, Compliance, Oracle Fusion £54,460 - £66,356 per annum Hybrid with 3 days per week in Central London, 2 WFH An exciting opportunity has arisen for a Data Management Lead to join a centralised service delivery model within a prestigious organisation. The successful candidate will be instrumental in ensuring critical data across HR, commercial, and financial functions is accurate, consistent, and accessible. This role is pivotal in driving data-driven decision-making and supporting compliance with relevant regulations. Day to Day of the role: Champion data management best practices and promote a culture of data stewardship. Engage with data users across the organisation to understand their needs and implement data management strategies. Collaborate with IT teams to design and implement data management solutions. Oversee data-related risk monitoring and ensure compliance with data privacy and protection requirements. Develop data management roadmaps in alignment with business objectives. Facilitate meetings and workshops with stakeholders at all levels to drive data management initiatives. Monitor service performance against SLAs and address performance issues promptly. Lead a team of Data Management Analysts and Reporting Analysts to deliver effective data management solutions. Required Skills & Qualifications: 7+ years of experience in data management, Datamodelling, and master data management initiatives. Experience in managing data within Finance, Commercial, and HR, including understanding legal and regulatory requirements. Proven track record of developing teams committed to high data accuracy and integrity. Experience in implementing large data and technology infrastructures with appropriate practices and standards. Strong knowledge of data management technologies, tools, and platforms. Expertise in ERP platforms such as Oracle or equivalent. Excellent communication skills to engage with a diverse group of stakeholders and senior managers. Proven leadership and team management skills, with a focus on collaboration and support. Benefits 28 days annual leave, increasing to 33 days after 5 years. Significant pension contribution from the organisation (20%+) In the first instance, please submit your up-to-date CV.
This is a fantastic opportunity for a Managed Services SAP SuccessFactors Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Managed Services SAP SuccessFactors Senior Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £60,000 - £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a SAP SuccessFactors Senior Consultant within the Managed Services HxM team you will be responsible for delivering support services to a wide range of UK, European and Global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants within the UK Managed Services Team. This role will be fully remote, with some travel to business offices and customer sites, on occasion. Your Day-to-Day Responsibilities will include: + Providing a high level advisory and consultative support to our Customer install base + Analysing, configuring and implementing appropriate solutions for our growing customer base + Proactively working with the team on SuccessFactors releases, enhancements and new functionality + Communicating confidently with customers and our internal management teams, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Accepting responsibility for your own tasks in terms of quality, productivity and customer satisfaction About you: + Expert in SAP SuccessFactors Employee Central + Detailed knowledge of other SAP SuccessFactors modules- Recruitment, Onboarding, Time, Performance, Compensation with ability to discuss & guide clients on options, integration points, and best practices + Understanding and knowledge of integration tools, processes, and error handling of SuccessFactors to SAP HR and Payroll applications. (Dell Boomi, HCI, PO, etc.) + Ability to provide advice and guidance knowledgeably with HR business users + Good integration skills with other key SAP functional areas + Documentation skills including functional specifications, test scripts + A strong ability to understand business processes and design appropriate solutions + Excellent verbal and interpersonal communication skills + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Able to provide end-to-end business solutions Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
27/09/2024
Full time
This is a fantastic opportunity for a Managed Services SAP SuccessFactors Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Managed Services SAP SuccessFactors Senior Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £60,000 - £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a SAP SuccessFactors Senior Consultant within the Managed Services HxM team you will be responsible for delivering support services to a wide range of UK, European and Global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants within the UK Managed Services Team. This role will be fully remote, with some travel to business offices and customer sites, on occasion. Your Day-to-Day Responsibilities will include: + Providing a high level advisory and consultative support to our Customer install base + Analysing, configuring and implementing appropriate solutions for our growing customer base + Proactively working with the team on SuccessFactors releases, enhancements and new functionality + Communicating confidently with customers and our internal management teams, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Accepting responsibility for your own tasks in terms of quality, productivity and customer satisfaction About you: + Expert in SAP SuccessFactors Employee Central + Detailed knowledge of other SAP SuccessFactors modules- Recruitment, Onboarding, Time, Performance, Compensation with ability to discuss & guide clients on options, integration points, and best practices + Understanding and knowledge of integration tools, processes, and error handling of SuccessFactors to SAP HR and Payroll applications. (Dell Boomi, HCI, PO, etc.) + Ability to provide advice and guidance knowledgeably with HR business users + Good integration skills with other key SAP functional areas + Documentation skills including functional specifications, test scripts + A strong ability to understand business processes and design appropriate solutions + Excellent verbal and interpersonal communication skills + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Able to provide end-to-end business solutions Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
LA International Computer Consultants Ltd
Plymouth, Devon
Our Client are looking for an SC cleared Configuration Manager to implement the CM methodology and to provide evidence of the achievement of the Golden Thread whilst ensuring consistency between requirements, technical information and realised products. The role is the Process Owner, Single Point of Contact and Functional Manager for the Programme with regards to Configuration Management Organisation, People, Process, Tools & Data working in co-operation with the Client, Partners, Contractors and Delivery Projects to ensure synergy, standardisation, and performance to business requirements. This role will be a minimum of 4 days per week onsite. Skills required: - In depth understanding and proven application of CM Standards (Def Stan 05-57, Def Stan 05-61, EIA-649, ISO10007 and IpX CMII). - Able to demonstrate knowledge and experience of performing CM at the company/programme level in support of Projects and In-Service throughout the full product/system life cycle within a similar environment. - Be fully conversant and experienced in the functionality and implementation of CM tools (comprehensive PLM tools) for managing Product Data, Asset Data, Requirements, Documents, Drawings, Records and CAD Models. - Experience of managing a dispersed and often indirect team of people to successfully achieve CM directive Experience required: Led, managed, and established configuration management at a company or programme level for complex multiple discipline large scale programmes across the full technical life cycle ideally in a Nuclear Civils, Building Services & Process Plant and Equipment environment. Activities: - Establishes, maintains and implements a programme level CM system (strategy, policy, plan, procedures, standards, organisation, people, processes & tools) in compliance with the Client and Partners Quality Management System, Information Systems, External Standards and best practice. - Provides capability planning, budgeting, scheduling, implementation, monitoring and improvement (people, process & tools) to meet Programme CM workload requirements. - Accountable for the deployment and maintenance of the Configuration Management system within the various workstreams. - Ensures Programme CM risks are identified and managed, contributes towards Programme lessons learnt and ensures lessons learnt and CM risks are mitigated at Programme level. - Builds a network of relationships with External businesses, contractors and industry experts to enhance Programme reputation and import solutions and best practice. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
27/09/2024
Project-based
Our Client are looking for an SC cleared Configuration Manager to implement the CM methodology and to provide evidence of the achievement of the Golden Thread whilst ensuring consistency between requirements, technical information and realised products. The role is the Process Owner, Single Point of Contact and Functional Manager for the Programme with regards to Configuration Management Organisation, People, Process, Tools & Data working in co-operation with the Client, Partners, Contractors and Delivery Projects to ensure synergy, standardisation, and performance to business requirements. This role will be a minimum of 4 days per week onsite. Skills required: - In depth understanding and proven application of CM Standards (Def Stan 05-57, Def Stan 05-61, EIA-649, ISO10007 and IpX CMII). - Able to demonstrate knowledge and experience of performing CM at the company/programme level in support of Projects and In-Service throughout the full product/system life cycle within a similar environment. - Be fully conversant and experienced in the functionality and implementation of CM tools (comprehensive PLM tools) for managing Product Data, Asset Data, Requirements, Documents, Drawings, Records and CAD Models. - Experience of managing a dispersed and often indirect team of people to successfully achieve CM directive Experience required: Led, managed, and established configuration management at a company or programme level for complex multiple discipline large scale programmes across the full technical life cycle ideally in a Nuclear Civils, Building Services & Process Plant and Equipment environment. Activities: - Establishes, maintains and implements a programme level CM system (strategy, policy, plan, procedures, standards, organisation, people, processes & tools) in compliance with the Client and Partners Quality Management System, Information Systems, External Standards and best practice. - Provides capability planning, budgeting, scheduling, implementation, monitoring and improvement (people, process & tools) to meet Programme CM workload requirements. - Accountable for the deployment and maintenance of the Configuration Management system within the various workstreams. - Ensures Programme CM risks are identified and managed, contributes towards Programme lessons learnt and ensures lessons learnt and CM risks are mitigated at Programme level. - Builds a network of relationships with External businesses, contractors and industry experts to enhance Programme reputation and import solutions and best practice. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Health & Safety Manager Permanent Reading - Hybrid-working MBNL are on a transformation journey of defining and enhancing the capabilities needed to manage the assets as infrastructure manager. In MBNL, we care deeply about improving safety for our people, those who access, build and maintain our Infrastructure and those communities our infrastructure is located within. We are passionate about achieving our vision of 'Everyone Home Safe and Well Every Day' Context: The Health & Safety Manager is a senior role within the HSE Team and reports directly to the Head of Health, Safety and Environment. This role is vital in helping make a step change in our approach to Safety and Performance for our business activities. Partnering with the Leadership and Operational teams, you will take a proactive and coaching approach to inspire our people in its delivery of compliance and improvement. This role will be required to embed a culture of performance, build capability to lead and manage Health and Safety effectively Responsibilities of the Health & Safety Manager include: Partner with your designated Leadership and Operational teams to ensure compliance with the Safety, Health and Environmental Management Standards and Health & Safety Vision Work with the leadership teams to develop, implement and embed a functional Health and Safety Plan to deliver the overall Health & Safety Vision. Influence, coach and mentor Leadership and Operational teams to develop working knowledge and application of Health & Safety management requirements to drive positive safety behaviours and improve safety culture and performance across our business Take ownership for providing relevant management information and trend analysis of Health, Safety and Environmental performance data to convey to Leadership and Operational teams Develop new Standards, processes and supporting guidance and documentation as part of a cultural maturity shift. Identify capability and process gaps within leadership and operational teams, ensure development objectives are set and achieved to enable delivery of current and future work. Provide advisory support to the function on site/point issues Ongoing management of Outsourced H&S service Develop supplier assurance and accreditation policies, standards & processes. The successful Health & Safety Manager will have: Relevant health and safety qualification/training eg NEBOSH Good understanding of site health & safety risks, their management controls and legal standards Strong ability to communicate and act professionally Proven record of bringing best practice into an organisation and using this to drive improvements Ability to manage multiple workstreams and deliver to time, quality and cost Working within an organisation maintaining ISO 45001 certification experience Experience in Client-side Construction/or working within an asset infrastructure business. To apply for the Health & Safety Manager please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
27/09/2024
Project-based
Health & Safety Manager Permanent Reading - Hybrid-working MBNL are on a transformation journey of defining and enhancing the capabilities needed to manage the assets as infrastructure manager. In MBNL, we care deeply about improving safety for our people, those who access, build and maintain our Infrastructure and those communities our infrastructure is located within. We are passionate about achieving our vision of 'Everyone Home Safe and Well Every Day' Context: The Health & Safety Manager is a senior role within the HSE Team and reports directly to the Head of Health, Safety and Environment. This role is vital in helping make a step change in our approach to Safety and Performance for our business activities. Partnering with the Leadership and Operational teams, you will take a proactive and coaching approach to inspire our people in its delivery of compliance and improvement. This role will be required to embed a culture of performance, build capability to lead and manage Health and Safety effectively Responsibilities of the Health & Safety Manager include: Partner with your designated Leadership and Operational teams to ensure compliance with the Safety, Health and Environmental Management Standards and Health & Safety Vision Work with the leadership teams to develop, implement and embed a functional Health and Safety Plan to deliver the overall Health & Safety Vision. Influence, coach and mentor Leadership and Operational teams to develop working knowledge and application of Health & Safety management requirements to drive positive safety behaviours and improve safety culture and performance across our business Take ownership for providing relevant management information and trend analysis of Health, Safety and Environmental performance data to convey to Leadership and Operational teams Develop new Standards, processes and supporting guidance and documentation as part of a cultural maturity shift. Identify capability and process gaps within leadership and operational teams, ensure development objectives are set and achieved to enable delivery of current and future work. Provide advisory support to the function on site/point issues Ongoing management of Outsourced H&S service Develop supplier assurance and accreditation policies, standards & processes. The successful Health & Safety Manager will have: Relevant health and safety qualification/training eg NEBOSH Good understanding of site health & safety risks, their management controls and legal standards Strong ability to communicate and act professionally Proven record of bringing best practice into an organisation and using this to drive improvements Ability to manage multiple workstreams and deliver to time, quality and cost Working within an organisation maintaining ISO 45001 certification experience Experience in Client-side Construction/or working within an asset infrastructure business. To apply for the Health & Safety Manager please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Software Engineering Manager (TLP Seconded to Toyota) £75-85,000 negotiable for the right candidate plus package Epsom (Burgh Heath), Surrey (Hybrid - 3 days a week onsite) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. We are recruiting for a Software Engineering Manager to be seconded to support Toyota's Used Vehicle Team onsite at their EcoHQ in Epsom, Surrey. You will be coaching and leading a highly experienced, cross-functional Scrum team as a role model in demonstrating agile principles and engineering excellence. You'll enable the delivery of high-quality software products built on the Azure cloud platform with consistent focus on our customers, business value and technical excellence. You won't need to be hands on these days, but you will have come from a solid background in agile software engineering with 5+ years' experience in a variety of systems and technologies. The team and business are very MS focussed with an emphasis on Data Engineering and Cloud Solutions so your background may contain the following tech: Engineering Platforms: MS Azure Data engineering tools; Data Factory, Data Flow, Databricks, Azure SQL, Elastic Search, Synapse Application development: .NET C#, ASP.NET, App Services, Azure API Management Services CI/CD: Azure DevOps, Atlassian Suite Your team will initially have 8 direct reports (3 Front End, 3 back, 1 QA and 1 BA) as well as others you work with including a Senior Solutions Architect and a Senior Product Manager. Toyota's EcoHQ is a fantastic place to work with onsite café and restaurant, gym and shower facilities as well as a cutting-edge work environment to make your day as productive as possible. Please feel free to call for a chat prior to submitting your CV Sadly no visas can be accepted for this role, only ILR or British passports.
27/09/2024
Full time
Software Engineering Manager (TLP Seconded to Toyota) £75-85,000 negotiable for the right candidate plus package Epsom (Burgh Heath), Surrey (Hybrid - 3 days a week onsite) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. We are recruiting for a Software Engineering Manager to be seconded to support Toyota's Used Vehicle Team onsite at their EcoHQ in Epsom, Surrey. You will be coaching and leading a highly experienced, cross-functional Scrum team as a role model in demonstrating agile principles and engineering excellence. You'll enable the delivery of high-quality software products built on the Azure cloud platform with consistent focus on our customers, business value and technical excellence. You won't need to be hands on these days, but you will have come from a solid background in agile software engineering with 5+ years' experience in a variety of systems and technologies. The team and business are very MS focussed with an emphasis on Data Engineering and Cloud Solutions so your background may contain the following tech: Engineering Platforms: MS Azure Data engineering tools; Data Factory, Data Flow, Databricks, Azure SQL, Elastic Search, Synapse Application development: .NET C#, ASP.NET, App Services, Azure API Management Services CI/CD: Azure DevOps, Atlassian Suite Your team will initially have 8 direct reports (3 Front End, 3 back, 1 QA and 1 BA) as well as others you work with including a Senior Solutions Architect and a Senior Product Manager. Toyota's EcoHQ is a fantastic place to work with onsite café and restaurant, gym and shower facilities as well as a cutting-edge work environment to make your day as productive as possible. Please feel free to call for a chat prior to submitting your CV Sadly no visas can be accepted for this role, only ILR or British passports.
Senior Product Manager Senior Level - SFIA5 Salary: £55k-75k dependent on experience Location: London About Scrumconnect: Scrumconnect is a leading force in technology consultancy, proudly contributing to over 20% of the UK's most significant citizen-facing public services. Our award-winning team has made a substantial impact, delivering more than 64 services in the past two years alone. This work has not only reached over 50 million citizens but also achieved considerable savings for the taxpayer, amounting to over £25 million. At Scrumconnect, we foster a community of talented consultants who thrive on collaboration, sharing knowledge, and continuous learning to address and solve complex challenges. Our mission is to combine advanced software engineering, human-focused design, and data-driven insights to deliver unparalleled service to our clients. About the role: We are looking for a strategic and experienced Senior Product Manager to lead the development and delivery of high-quality digital services. The role requires someone who can manage a multidisciplinary team, collaborate with key stakeholders and ensure that the product vision aligns with user needs and organisational goals. As a Senior Product Manager, you will play a pivotal role in driving product strategy, managing roadmaps, and delivering digital services that are simple, accessible and effective. At this level you will: Shape the overall product vision and strategy, ensuring alignment with organisational priorities and user needs. Lead and support agile, cross-functional teams to deliver high-quality products iteratively, using agile principles to continuously improve delivery. Influence and build strong relationships with senior stakeholders across policy, technical, and operational teams to align on goals and outcomes. Promote a user-centred design approach, ensuring that services are built to meet the needs of users, with a focus on usability, accessibility, and inclusivity. Provide clear leadership and direction, ensuring that the product roadmap and priorities are understood by your team and stakeholders. Drive performance metrics and analysis, using data to track the success of the product and make evidence-based decisions for improvement. Coach and mentor junior product managers, developing their skills and fostering a collaborative environment within the team and the broader product management community. This role requires a proactive individual who thrives in an agile environment and can drive the product process from research to execution. You'll be responsible for: Defining and delivering the product roadmap, ensuring it balances business needs, technical feasibility, and user requirements. Prioritising the product backlog, making trade-offs between different features and enhancements based on user value, business goals, and development effort. Engaging with stakeholders to gather feedback, clarify requirements, and ensure that the product vision is aligned across teams. Leading product discovery and research, validating ideas through user research, testing, and prototyping before committing to development. Managing the end-to-end product life cycle, from concept to delivery, including continuous iteration and improvement based on user feedback. Experience with and ensuring compliance with GOV.UK service standards, including performance, accessibility, security, and legal requirements. Managing risks and issues, proactively identifying potential blockers and taking action to mitigate them in collaboration with the team and stakeholders. Skills needed for this role: Product management expertise: Proven experience in managing the end-to-end product life cycle, including strategy development, roadmap creation and delivery in an agile environment. Agile methodologies: Deep understanding of agile principles and hands-on experience leading cross-functional teams in an iterative product delivery process. Stakeholder management: Strong ability to engage, influence, and manage relationships with senior stakeholders across different departments and disciplines. User-centred design: Familiarity with user research, usability testing and incorporating user feedback to build products that meet the needs of diverse users. Data-driven decision making: Ability to use data and metrics to drive product decisions, assess product performance, and inform future improvements. Communication and leadership: Excellent written and verbal communication skills, with the ability to present complex ideas clearly and motivate teams. Problem-solving: Analytical mindset with the ability to think strategically and resolve issues that arise during product development and delivery. Governance and compliance: Knowledge of GOV.UK service standards and an understanding of accessibility, security and legal compliance in the public sector context. Mentorship and coaching: Ability to guide and mentor junior team members, fostering their professional development and growth. Join us at Scrumconnect, where your highly demonstrable skills and expertise will drive the future of user-centred design in public services.
27/09/2024
Full time
Senior Product Manager Senior Level - SFIA5 Salary: £55k-75k dependent on experience Location: London About Scrumconnect: Scrumconnect is a leading force in technology consultancy, proudly contributing to over 20% of the UK's most significant citizen-facing public services. Our award-winning team has made a substantial impact, delivering more than 64 services in the past two years alone. This work has not only reached over 50 million citizens but also achieved considerable savings for the taxpayer, amounting to over £25 million. At Scrumconnect, we foster a community of talented consultants who thrive on collaboration, sharing knowledge, and continuous learning to address and solve complex challenges. Our mission is to combine advanced software engineering, human-focused design, and data-driven insights to deliver unparalleled service to our clients. About the role: We are looking for a strategic and experienced Senior Product Manager to lead the development and delivery of high-quality digital services. The role requires someone who can manage a multidisciplinary team, collaborate with key stakeholders and ensure that the product vision aligns with user needs and organisational goals. As a Senior Product Manager, you will play a pivotal role in driving product strategy, managing roadmaps, and delivering digital services that are simple, accessible and effective. At this level you will: Shape the overall product vision and strategy, ensuring alignment with organisational priorities and user needs. Lead and support agile, cross-functional teams to deliver high-quality products iteratively, using agile principles to continuously improve delivery. Influence and build strong relationships with senior stakeholders across policy, technical, and operational teams to align on goals and outcomes. Promote a user-centred design approach, ensuring that services are built to meet the needs of users, with a focus on usability, accessibility, and inclusivity. Provide clear leadership and direction, ensuring that the product roadmap and priorities are understood by your team and stakeholders. Drive performance metrics and analysis, using data to track the success of the product and make evidence-based decisions for improvement. Coach and mentor junior product managers, developing their skills and fostering a collaborative environment within the team and the broader product management community. This role requires a proactive individual who thrives in an agile environment and can drive the product process from research to execution. You'll be responsible for: Defining and delivering the product roadmap, ensuring it balances business needs, technical feasibility, and user requirements. Prioritising the product backlog, making trade-offs between different features and enhancements based on user value, business goals, and development effort. Engaging with stakeholders to gather feedback, clarify requirements, and ensure that the product vision is aligned across teams. Leading product discovery and research, validating ideas through user research, testing, and prototyping before committing to development. Managing the end-to-end product life cycle, from concept to delivery, including continuous iteration and improvement based on user feedback. Experience with and ensuring compliance with GOV.UK service standards, including performance, accessibility, security, and legal requirements. Managing risks and issues, proactively identifying potential blockers and taking action to mitigate them in collaboration with the team and stakeholders. Skills needed for this role: Product management expertise: Proven experience in managing the end-to-end product life cycle, including strategy development, roadmap creation and delivery in an agile environment. Agile methodologies: Deep understanding of agile principles and hands-on experience leading cross-functional teams in an iterative product delivery process. Stakeholder management: Strong ability to engage, influence, and manage relationships with senior stakeholders across different departments and disciplines. User-centred design: Familiarity with user research, usability testing and incorporating user feedback to build products that meet the needs of diverse users. Data-driven decision making: Ability to use data and metrics to drive product decisions, assess product performance, and inform future improvements. Communication and leadership: Excellent written and verbal communication skills, with the ability to present complex ideas clearly and motivate teams. Problem-solving: Analytical mindset with the ability to think strategically and resolve issues that arise during product development and delivery. Governance and compliance: Knowledge of GOV.UK service standards and an understanding of accessibility, security and legal compliance in the public sector context. Mentorship and coaching: Ability to guide and mentor junior team members, fostering their professional development and growth. Join us at Scrumconnect, where your highly demonstrable skills and expertise will drive the future of user-centred design in public services.
IT Cloud & Systems Administrator - Birmingham City Centre - Hybrid Working Microsoft Cloud, Active Directory, Azure AD, 0365, PowerShell, Cloud Automation, Entra, Entra Connect, Identity Access Management, Connect MgGraph and PowerShell, IaaS, PaaS, MS Exchange, File Servers. To £45,000 + 20% Bonus + Excellent Company Benefits & Discounts + Hybrid Working (Benefits include, 20% Bonus, Pension, 26 Days Paid Holiday to start, High Street Shopping Discounts and Free Shares! Additionally, a free Employee Helpline- to support you with whatever life throws at you). The client is one of the UK's leading Leisure and Retail organisations who regularly generate £2BN turnover per annum from over 1,600 outlets across the UK. They are seeking to onboard an experienced IT Cloud & Systems Administrator responsible for managing the administration Active Directory, Entra ID, Identity Management solutions, and other key services and access controls for a 4000 plus users based across PowerShell platforms. This is a hybrid role reporting the Technical Services Manager in their Birmingham City Centre HQ. Working in an IT Support Team of 8 Engineers that includes a team consisting of Infrastructure and Network Specialists. As part the Infrastructure Team you will take a lead in driving cloud automation, owning and managing the cloud platforms, keeping them optimised and efficient. You will also work closely with the Infrastructure Cloud Engineer to support Cloud IaaS and PaaS, Access and capability policies and Cloud Governance. Your Key Microsoft Cloud Experience will need to include: Proven Active Directory & Azure admin maintenance experience Ability to complete AD and Azure hardening in conjunction with IT Security. Microsoft Office 365, Microsoft Azure, Entra Connect and DFS/File Server Infrastructure experience Strong PowerShell Scripting abilities and a desire to automate. Experience of Active Directory, Connect MgGraph and PowerShell modules. Experience of administering On-premises and Cloud based Identity Management solutions and complete monthly tasks and reports for upper management. Experience setting up Azure Enterprise Apps & Service Principals for SSO and Provisioning. Social Sign On implementation & maintenance is highly desired but not required. (Meta/Google/Apple Integrations) Remote Access Services for internal and external users (SSL & IPSEC VPN's) Wi-Fi Infrastructure and Guest Wi-Fi services Your Key Deliverables will include: To be the System Administrator for Active Directory, Identity Management solutions, file Servers, Microsoft Entra ID, Azure B2C tenants and other key services Own and administer Microsoft Active Directory, the Identity Management solution, and Cloud Directory services including Microsoft Entra ID and all synchronisation processes Maintain Active Directory and Entra ID through daily, weekly and periodic housekeeping ensuring Active Directory becomes an accurate reflection of the IT estate Act as the Cloud & Identity Management SME ensuring best practice is followed and aligned to industry standards. Maintain the cloud environments ensuring optimised delivery methods are implemented. Design and implement automated processes where possible to streamline productivity. This is an excellent role, with a great Team in an employee focused organisation! CALL EXPERIS IT TODAY FOR MORE INFORMATION
27/09/2024
Full time
IT Cloud & Systems Administrator - Birmingham City Centre - Hybrid Working Microsoft Cloud, Active Directory, Azure AD, 0365, PowerShell, Cloud Automation, Entra, Entra Connect, Identity Access Management, Connect MgGraph and PowerShell, IaaS, PaaS, MS Exchange, File Servers. To £45,000 + 20% Bonus + Excellent Company Benefits & Discounts + Hybrid Working (Benefits include, 20% Bonus, Pension, 26 Days Paid Holiday to start, High Street Shopping Discounts and Free Shares! Additionally, a free Employee Helpline- to support you with whatever life throws at you). The client is one of the UK's leading Leisure and Retail organisations who regularly generate £2BN turnover per annum from over 1,600 outlets across the UK. They are seeking to onboard an experienced IT Cloud & Systems Administrator responsible for managing the administration Active Directory, Entra ID, Identity Management solutions, and other key services and access controls for a 4000 plus users based across PowerShell platforms. This is a hybrid role reporting the Technical Services Manager in their Birmingham City Centre HQ. Working in an IT Support Team of 8 Engineers that includes a team consisting of Infrastructure and Network Specialists. As part the Infrastructure Team you will take a lead in driving cloud automation, owning and managing the cloud platforms, keeping them optimised and efficient. You will also work closely with the Infrastructure Cloud Engineer to support Cloud IaaS and PaaS, Access and capability policies and Cloud Governance. Your Key Microsoft Cloud Experience will need to include: Proven Active Directory & Azure admin maintenance experience Ability to complete AD and Azure hardening in conjunction with IT Security. Microsoft Office 365, Microsoft Azure, Entra Connect and DFS/File Server Infrastructure experience Strong PowerShell Scripting abilities and a desire to automate. Experience of Active Directory, Connect MgGraph and PowerShell modules. Experience of administering On-premises and Cloud based Identity Management solutions and complete monthly tasks and reports for upper management. Experience setting up Azure Enterprise Apps & Service Principals for SSO and Provisioning. Social Sign On implementation & maintenance is highly desired but not required. (Meta/Google/Apple Integrations) Remote Access Services for internal and external users (SSL & IPSEC VPN's) Wi-Fi Infrastructure and Guest Wi-Fi services Your Key Deliverables will include: To be the System Administrator for Active Directory, Identity Management solutions, file Servers, Microsoft Entra ID, Azure B2C tenants and other key services Own and administer Microsoft Active Directory, the Identity Management solution, and Cloud Directory services including Microsoft Entra ID and all synchronisation processes Maintain Active Directory and Entra ID through daily, weekly and periodic housekeeping ensuring Active Directory becomes an accurate reflection of the IT estate Act as the Cloud & Identity Management SME ensuring best practice is followed and aligned to industry standards. Maintain the cloud environments ensuring optimised delivery methods are implemented. Design and implement automated processes where possible to streamline productivity. This is an excellent role, with a great Team in an employee focused organisation! CALL EXPERIS IT TODAY FOR MORE INFORMATION
Job Role: OIC Technical Lead/Architect/Designer: 12 month role, must be available onsite in Dublin up to 2 days a week Responsibilities: Lead the end-to-end technical implementation of Oracle Integration Cloud projects, including requirements validation, aiding with design, development, testing and deployment. Collaborate with project managers, SMEs and other stakeholders to help define project scope, objectives and deliverables for OIC. Provide technical leadership and guidance to the development team, ensuring best practices and quality standards are followed. Design and develop integration solutions using Oracle Integration Cloud, including integrations between different applications and/or systems (on-premise or in the cloud). Perform troubleshooting and issue resolution for complex integration scenarios, ensuring smooth project delivery. Conduct code reviews and provide constructive feedback to the development team to improve code quality and maintainability. Stay up to date with the latest industry trends, Oracle Integration Cloud updates, and emerging technologies to drive continuous improvement and innovation. Collaborate with all stakeholders to understand their business requirements and translate them into technical specifications and scalable integration solutions. Drive knowledge sharing and mentorship within the team, fostering a culture of learning and growth. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience as a Technical Lead/Senior Developer or similar role, with a focus on Oracle Integration Cloud. In-depth knowledge and hands-on experience with Oracle Integration Cloud, including Oracle Integration Cloud Service (ICS) and/or Oracle Integration Cloud (OIC). Previous experience on Oracle Fusion Middleware (Oracle SOA Suite, WebLogic) and/or other Oracle Products from the Oracle iPaaS Catalog is considered a plus. Strong understanding of integration patterns, RESTful APIs, SOAP services, and XML/JSON data formats. Proficiency in developing custom adapters, connecting to various endpoints, and implementing complex integrations using Oracle Integration Cloud. Experience in integrating with other Oracle applications, such as Oracle Primavera Cloud, Oracle Primavera P6, Oracle Primavera Gateway, Oracle Unifier or Oracle E-business Suite, is highly desirable. Excellent problem-solving skills and the ability to analyze and resolve complex integration issues. Strong communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders. Oracle Integration Cloud certification (such as Oracle Cloud Platform Application Integration certification) is a plus.
27/09/2024
Project-based
Job Role: OIC Technical Lead/Architect/Designer: 12 month role, must be available onsite in Dublin up to 2 days a week Responsibilities: Lead the end-to-end technical implementation of Oracle Integration Cloud projects, including requirements validation, aiding with design, development, testing and deployment. Collaborate with project managers, SMEs and other stakeholders to help define project scope, objectives and deliverables for OIC. Provide technical leadership and guidance to the development team, ensuring best practices and quality standards are followed. Design and develop integration solutions using Oracle Integration Cloud, including integrations between different applications and/or systems (on-premise or in the cloud). Perform troubleshooting and issue resolution for complex integration scenarios, ensuring smooth project delivery. Conduct code reviews and provide constructive feedback to the development team to improve code quality and maintainability. Stay up to date with the latest industry trends, Oracle Integration Cloud updates, and emerging technologies to drive continuous improvement and innovation. Collaborate with all stakeholders to understand their business requirements and translate them into technical specifications and scalable integration solutions. Drive knowledge sharing and mentorship within the team, fostering a culture of learning and growth. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience as a Technical Lead/Senior Developer or similar role, with a focus on Oracle Integration Cloud. In-depth knowledge and hands-on experience with Oracle Integration Cloud, including Oracle Integration Cloud Service (ICS) and/or Oracle Integration Cloud (OIC). Previous experience on Oracle Fusion Middleware (Oracle SOA Suite, WebLogic) and/or other Oracle Products from the Oracle iPaaS Catalog is considered a plus. Strong understanding of integration patterns, RESTful APIs, SOAP services, and XML/JSON data formats. Proficiency in developing custom adapters, connecting to various endpoints, and implementing complex integrations using Oracle Integration Cloud. Experience in integrating with other Oracle applications, such as Oracle Primavera Cloud, Oracle Primavera P6, Oracle Primavera Gateway, Oracle Unifier or Oracle E-business Suite, is highly desirable. Excellent problem-solving skills and the ability to analyze and resolve complex integration issues. Strong communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders. Oracle Integration Cloud certification (such as Oracle Cloud Platform Application Integration certification) is a plus.
Power Platform Lead - Power Platform/Pages - Birmingham D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of the role of leading on engagement they will also help develop other team members through on-the-project coaching. Key duties and responsibilities: Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical) consultants ensuring smooth delivery and a unified approach. Participate in every aspect of the solution implementation from: leading workshops and analysing the customer's requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. Provide in-depth knowledge of the D365 CE applications and evaluate the customer's business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by PMO function. Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. Pre-sales support including demonstrations and estimations supporting Sales and Consultancy teams as required. If modifications/customisations are required, either to processes or to the Dynamics 365 CE applications, the Functional Lead should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Responsible for conducting acceptance testing and training customer resources to successfully adopt and maintain the D365 CE solution. Have industry experience and understand challenges and risks when implementing vertically aligned applications. Technical Skills: Design, create and configure Dynamics 365 CE/Power Platform. solutions implementing Crimsons 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice) Marketing and campaigns Including Add-ons eg, Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
27/09/2024
Full time
Power Platform Lead - Power Platform/Pages - Birmingham D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of the role of leading on engagement they will also help develop other team members through on-the-project coaching. Key duties and responsibilities: Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical) consultants ensuring smooth delivery and a unified approach. Participate in every aspect of the solution implementation from: leading workshops and analysing the customer's requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. Provide in-depth knowledge of the D365 CE applications and evaluate the customer's business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by PMO function. Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. Pre-sales support including demonstrations and estimations supporting Sales and Consultancy teams as required. If modifications/customisations are required, either to processes or to the Dynamics 365 CE applications, the Functional Lead should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Responsible for conducting acceptance testing and training customer resources to successfully adopt and maintain the D365 CE solution. Have industry experience and understand challenges and risks when implementing vertically aligned applications. Technical Skills: Design, create and configure Dynamics 365 CE/Power Platform. solutions implementing Crimsons 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice) Marketing and campaigns Including Add-ons eg, Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Are you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new Technical IT Manager to join their well-established business within the Smart Metering sector. Our client is looking for someone who's experienced at managing a team and not afraid to get their hands dirty. As the Technical IT Manager, you will play a pivotal role in managing and maintaining their IT infrastructure, ensuring the continuous operation of critical systems both on-premises and in their data centres. You will lead a 24/7 NOC team and work closely with our outsourced SOC to guarantee the security and reliability of our services. This role requires a hands-on approach to technical support, process definition, and compliance with industry standards. Benefits: Salary: up to £63,000 26 days Holiday + Bank Holidays Enhanced Pension Death in service Main duties and responsibilities: Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery. Manage a UK-based 24/7 NOC operation of Networks, IT systems, Servers, Switches, Routers and resolve incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for hardware and software issues/improvements/changes/problems. Prepare documentation and reports based on business requirements, incidents, and as per customer needs. Closely interact with project managers/technical teams/other stakeholders in the UK and India as per business needs. Support and manage the UK IT Infrastructure upgrade, improvement, maintenance, new site readiness, and IT risk mitigation plan. Support and prepare IT hardware requirements for optimal costs for required performance. Planning and presenting the budget for approval as per work assignment. Be willing to travel to the data centres when called upon to do so. This might occur during out-of-office and unsociable hours, though as a rule, the NOC team reporting to this role will attend sites when required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries. Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers. Ensuring the effective implementation/mapping of NOC and SOC processes to support UK service business. Keeping the team motivated. Working as per company behaviors and beliefs. Compliance with standards as mentioned above. To apply for this role please call, send your CV to (see below) or hit apply Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
27/09/2024
Full time
Are you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new Technical IT Manager to join their well-established business within the Smart Metering sector. Our client is looking for someone who's experienced at managing a team and not afraid to get their hands dirty. As the Technical IT Manager, you will play a pivotal role in managing and maintaining their IT infrastructure, ensuring the continuous operation of critical systems both on-premises and in their data centres. You will lead a 24/7 NOC team and work closely with our outsourced SOC to guarantee the security and reliability of our services. This role requires a hands-on approach to technical support, process definition, and compliance with industry standards. Benefits: Salary: up to £63,000 26 days Holiday + Bank Holidays Enhanced Pension Death in service Main duties and responsibilities: Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery. Manage a UK-based 24/7 NOC operation of Networks, IT systems, Servers, Switches, Routers and resolve incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for hardware and software issues/improvements/changes/problems. Prepare documentation and reports based on business requirements, incidents, and as per customer needs. Closely interact with project managers/technical teams/other stakeholders in the UK and India as per business needs. Support and manage the UK IT Infrastructure upgrade, improvement, maintenance, new site readiness, and IT risk mitigation plan. Support and prepare IT hardware requirements for optimal costs for required performance. Planning and presenting the budget for approval as per work assignment. Be willing to travel to the data centres when called upon to do so. This might occur during out-of-office and unsociable hours, though as a rule, the NOC team reporting to this role will attend sites when required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries. Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers. Ensuring the effective implementation/mapping of NOC and SOC processes to support UK service business. Keeping the team motivated. Working as per company behaviors and beliefs. Compliance with standards as mentioned above. To apply for this role please call, send your CV to (see below) or hit apply Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Engineering Tech Lead/Team leader with strong hands-on capabilities in Python, Django, Back End/some Front End web systems development, cloud, and CI/CD, as this role incorporates both hands-on technical leadership and Team/People Management for an engineering team of eight people, is required by financial service business to develop/scale their internal platforms and systems as the company is going through a rapid growth curve and recent investment. This role is predominately remote, with circa three days per month in the London West Office 2/3 times per month. The role would suit a hands-on Engineering Manager, Tech Lead, Lead Software Engineer, Principal Engineer, Staff Engineer, with significant experience in technical leadership, managing teams and technical delivery, combined with a strong Python web development skill set. Salary Circa £130-150k + Benefits Key skills required as the Engineering Tech Lead/Team Lead (Hands-On) Python/Django Previous experience of technically leading a line managing a Python web development team, ideally in a start-up/scale-up/fast-growing environment scaling systems. Background designing and implementing Python/Django, web applications and API's GraphQL or Django Rest Framework, utilising various tools and technologies. Some Front End framework experience, such as Typescript/React. Experience with cloud technologies and platforms like AWS, Azure, or Google Cloud Platform. In-depth understanding of the entire development process (design/architecture, development and deployment). Proven experience with CI/CD A passion for developing your team's careers and skills. You take the time to understand your team's career goals and what is important to them to foster an engineering culture. Strong academic background/with a degree in Computer Science/STEM. What you'll do as an EngineeringTech Lead/Team Lead (Hands-On) Python/Django Technically lead and line manage a focused squad of around 8 Engineers remoting to the CTO; promote growth through feedback, help each team member achieve their potential, and support your team. Play a hands-on role in the key design and implementation decisions, writing high-quality, well-tested code that solves challenging problems and scales the platform. Develop Backend services and Python, Django and APIs using GraphQL or Django REST and Frontend applications using React and Typescript. Scale the engineering team through hiring, developing career paths, and developing professional development opportunities. Ensure the team develops software applications, adhering to architecture, coding standards, best practices, QA, and project requirements. Ensure project and sprint milestones are achieved Scrum master duties, as required Identify technical debt and inefficiencies in existing systems and propose improvement solutions. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Shape our onboarding processes and mentorship program to help set our engineers up for success, develop their skills, and create learning opportunities. This new role is an outstanding chance to flex your technical and leadership skills and join a fast-growing business with big ambitions, reporting to the CTO. Opus Resourcing acts as an employment agency with respect to permanent employment.
27/09/2024
Full time
Engineering Tech Lead/Team leader with strong hands-on capabilities in Python, Django, Back End/some Front End web systems development, cloud, and CI/CD, as this role incorporates both hands-on technical leadership and Team/People Management for an engineering team of eight people, is required by financial service business to develop/scale their internal platforms and systems as the company is going through a rapid growth curve and recent investment. This role is predominately remote, with circa three days per month in the London West Office 2/3 times per month. The role would suit a hands-on Engineering Manager, Tech Lead, Lead Software Engineer, Principal Engineer, Staff Engineer, with significant experience in technical leadership, managing teams and technical delivery, combined with a strong Python web development skill set. Salary Circa £130-150k + Benefits Key skills required as the Engineering Tech Lead/Team Lead (Hands-On) Python/Django Previous experience of technically leading a line managing a Python web development team, ideally in a start-up/scale-up/fast-growing environment scaling systems. Background designing and implementing Python/Django, web applications and API's GraphQL or Django Rest Framework, utilising various tools and technologies. Some Front End framework experience, such as Typescript/React. Experience with cloud technologies and platforms like AWS, Azure, or Google Cloud Platform. In-depth understanding of the entire development process (design/architecture, development and deployment). Proven experience with CI/CD A passion for developing your team's careers and skills. You take the time to understand your team's career goals and what is important to them to foster an engineering culture. Strong academic background/with a degree in Computer Science/STEM. What you'll do as an EngineeringTech Lead/Team Lead (Hands-On) Python/Django Technically lead and line manage a focused squad of around 8 Engineers remoting to the CTO; promote growth through feedback, help each team member achieve their potential, and support your team. Play a hands-on role in the key design and implementation decisions, writing high-quality, well-tested code that solves challenging problems and scales the platform. Develop Backend services and Python, Django and APIs using GraphQL or Django REST and Frontend applications using React and Typescript. Scale the engineering team through hiring, developing career paths, and developing professional development opportunities. Ensure the team develops software applications, adhering to architecture, coding standards, best practices, QA, and project requirements. Ensure project and sprint milestones are achieved Scrum master duties, as required Identify technical debt and inefficiencies in existing systems and propose improvement solutions. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Shape our onboarding processes and mentorship program to help set our engineers up for success, develop their skills, and create learning opportunities. This new role is an outstanding chance to flex your technical and leadership skills and join a fast-growing business with big ambitions, reporting to the CTO. Opus Resourcing acts as an employment agency with respect to permanent employment.
IT Service Manager required to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel. Please note, for this role sole UK citizenship is required and candidates must possess current eDV (UK*C) Clearance. You'll join a busy, established and growing IT Service Management team within our clients Defence & Intelligence division. This role is vital to the support and delivery of existing and future critical services for their end customers. Key Duties: You'll be responsible for the management of all incidents and requests You will be responsible for maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorising changes to proceed, and managing the change schedule. You'll be responsible for maintaining accurate and reliable information about the configuration of services, and responsible for maintaining a single source of consistent information on all services. You'll be accountable in the design of products and services helping to ensure that they are fit for purpose, and that they can be delivered You'll identify and explore opportunities for continual service improvements. We're looking for someone with: A demonstrable track record of Incident, Change and Release management. Experience across the service delivery life cycle, including Service Transition. ITIL v3 and v4 Qualifications. Extensive experience of IT Service Management Tools. Experience of supporting IT projects in complex and challenging environments. For immediate interview please apply online today.
27/09/2024
Full time
IT Service Manager required to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel. Please note, for this role sole UK citizenship is required and candidates must possess current eDV (UK*C) Clearance. You'll join a busy, established and growing IT Service Management team within our clients Defence & Intelligence division. This role is vital to the support and delivery of existing and future critical services for their end customers. Key Duties: You'll be responsible for the management of all incidents and requests You will be responsible for maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorising changes to proceed, and managing the change schedule. You'll be responsible for maintaining accurate and reliable information about the configuration of services, and responsible for maintaining a single source of consistent information on all services. You'll be accountable in the design of products and services helping to ensure that they are fit for purpose, and that they can be delivered You'll identify and explore opportunities for continual service improvements. We're looking for someone with: A demonstrable track record of Incident, Change and Release management. Experience across the service delivery life cycle, including Service Transition. ITIL v3 and v4 Qualifications. Extensive experience of IT Service Management Tools. Experience of supporting IT projects in complex and challenging environments. For immediate interview please apply online today.
Node.Js - Full Stack Developer - Lead/Senior Permanent Location: Ideally Berkshire with x1 day per week in the office but other locations around the UK will be considered. Sponsorship Available Salary: £65,000 - £77,000 + benefits Angular & Node.Js Full Stack Developer is sought by my Plc client who are growing a new continuous improvement, development and support team. This Agile team are responsible for maintaining and enhancing in-house developed applications across the organisation. The Lead Angular and Node.js Developer plays a pivotal role in the development and maintenance of applications and infrastructure to facilitate speedy software development and deployment, whilst supporting the current team. With a unique combination of development, technical support and IT operations, they ensure that the critical applications and products are consistently improved and updated to align with business requirements. They also help to identify and resolve complex incidents and problems while devising technical solutions that cater to the needs of the business. Day to day: - Design, develop and maintain web applications (Node.js & Angular) as part of an agile team in a DevOps environment, with a focus of whole application systems and services (Front End and Back End). - Diagnose and resolve problems with application systems in the production environment, collaborating with team members in the fixing of faults as appropriate. This includes troubleshooting and resolving issues related to infrastructure, applications, and data. - Code according to industry standards and specifications. This includes writing secure, clean, maintainable, and efficient code that meets the organisation's coding standards and best practices. - Participating in all stages of the software development life cycle, including planning, design, development, testing, deployment, and maintenance. - Ccommunicate with team members, including the Delivery Manager and Product Owner in addition to collaborating with other team members and stakeholders to ensure that requirements are understood and that everyone is working toward the same goals. Skills & Experience Required: - Considerable experience in software engineering using Node.js and Azure components. Other technologies such as Anjular, JavaScript, HTML, CSS, PHP, and Selenium would be advantageous. - Excellent technical computing, analysis, design and development skills to a proven professional level including understanding the impact to business. - Understanding of software release processes: from receipt of incidents, analysis and then through the testing and release processes. - Extensive experience of developing within an Azure cloud environment. This will require you to have experience of some of the following: Microsoft Visual Studio, Azure Blobs, AppInsights, Azure Keyvault, API Management, Azure Active Directory, Azure Functions, AppGateway, CosmosDB. - Fully conversant with Agile and DevOps development methodology and concepts, including CI/CD coding, security testing best practice and standards . This must include a good understanding of CI/CD pipelines and development repositories such as Git. If you feel that this role is of interest, please get in contact by sending your CV with your contact number, and we will be in touch to discuss the role and our client in detail.
27/09/2024
Full time
Node.Js - Full Stack Developer - Lead/Senior Permanent Location: Ideally Berkshire with x1 day per week in the office but other locations around the UK will be considered. Sponsorship Available Salary: £65,000 - £77,000 + benefits Angular & Node.Js Full Stack Developer is sought by my Plc client who are growing a new continuous improvement, development and support team. This Agile team are responsible for maintaining and enhancing in-house developed applications across the organisation. The Lead Angular and Node.js Developer plays a pivotal role in the development and maintenance of applications and infrastructure to facilitate speedy software development and deployment, whilst supporting the current team. With a unique combination of development, technical support and IT operations, they ensure that the critical applications and products are consistently improved and updated to align with business requirements. They also help to identify and resolve complex incidents and problems while devising technical solutions that cater to the needs of the business. Day to day: - Design, develop and maintain web applications (Node.js & Angular) as part of an agile team in a DevOps environment, with a focus of whole application systems and services (Front End and Back End). - Diagnose and resolve problems with application systems in the production environment, collaborating with team members in the fixing of faults as appropriate. This includes troubleshooting and resolving issues related to infrastructure, applications, and data. - Code according to industry standards and specifications. This includes writing secure, clean, maintainable, and efficient code that meets the organisation's coding standards and best practices. - Participating in all stages of the software development life cycle, including planning, design, development, testing, deployment, and maintenance. - Ccommunicate with team members, including the Delivery Manager and Product Owner in addition to collaborating with other team members and stakeholders to ensure that requirements are understood and that everyone is working toward the same goals. Skills & Experience Required: - Considerable experience in software engineering using Node.js and Azure components. Other technologies such as Anjular, JavaScript, HTML, CSS, PHP, and Selenium would be advantageous. - Excellent technical computing, analysis, design and development skills to a proven professional level including understanding the impact to business. - Understanding of software release processes: from receipt of incidents, analysis and then through the testing and release processes. - Extensive experience of developing within an Azure cloud environment. This will require you to have experience of some of the following: Microsoft Visual Studio, Azure Blobs, AppInsights, Azure Keyvault, API Management, Azure Active Directory, Azure Functions, AppGateway, CosmosDB. - Fully conversant with Agile and DevOps development methodology and concepts, including CI/CD coding, security testing best practice and standards . This must include a good understanding of CI/CD pipelines and development repositories such as Git. If you feel that this role is of interest, please get in contact by sending your CV with your contact number, and we will be in touch to discuss the role and our client in detail.
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
27/09/2024
Full time
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
26/09/2024
Full time
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
26/09/2024
Full time
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
Workday Extend Architect (Manager) - Remote - Competitive Salary. Are you ready to shape the future of Workday Extend solutions? We are seeking a Workday Extend Architect (Manager) to lead our implementation efforts and ensure excellence in service delivery for our global clientele. This is an exciting opportunity to engage in high-profile projects, tackle significant challenges, and foster strong client relationships. Key Responsibilities: Technical Expertise: Serve as a subject matter expert on Workday Extend and Integrations. Maintain proficiency and certification in the Extend solution suite. Project Management: Oversee all phases of Workday Extend implementations, guiding clients through design sessions and configuration decisions tailored to their unique needs. Consultative Approach: Collaborate with clients to understand their planning processes, recommending solutions that align with their requirements, budget, and timeframe. Business Development: Partner with our sales team to identify opportunities, achieve sales targets, and provide competitive estimates to support the sales process. People Development: Manage, coach, and mentor a small team, focusing on performance and career development. Capability Building: Play a pivotal role in attracting, recruiting, and developing senior talent within your region. Minimum Requirements: Certified in Workday Extend and Integrations. Exceptional customer focus with a proven ability to build trusted relationships. Extensive experience in designing and building custom software applications, preferably in Extend. Expert knowledge of web service technologies (REST and SOAP). Proven leadership in delivering complex technology solutions. Proficient in Excel, particularly in designing complex financial planning models. Strong understanding of Workday and SaaS delivery methodologies. Excellent consulting and project management skills, with the ability to navigate conflicting demands. Desirable Skills: Experience developing and delivering innovative products and services. Strong leadership skills, with the ability to motivate and develop staff. People Management (if applicable): Set and review team goals aligned with company objectives. Provide ongoing support and feedback to ensure team success. Conduct regular performance reviews and identify training opportunities. Engage in recruitment and talent retention efforts. Workday Extend Architect (Manager) - Remote - Competitive Salary
26/09/2024
Full time
Workday Extend Architect (Manager) - Remote - Competitive Salary. Are you ready to shape the future of Workday Extend solutions? We are seeking a Workday Extend Architect (Manager) to lead our implementation efforts and ensure excellence in service delivery for our global clientele. This is an exciting opportunity to engage in high-profile projects, tackle significant challenges, and foster strong client relationships. Key Responsibilities: Technical Expertise: Serve as a subject matter expert on Workday Extend and Integrations. Maintain proficiency and certification in the Extend solution suite. Project Management: Oversee all phases of Workday Extend implementations, guiding clients through design sessions and configuration decisions tailored to their unique needs. Consultative Approach: Collaborate with clients to understand their planning processes, recommending solutions that align with their requirements, budget, and timeframe. Business Development: Partner with our sales team to identify opportunities, achieve sales targets, and provide competitive estimates to support the sales process. People Development: Manage, coach, and mentor a small team, focusing on performance and career development. Capability Building: Play a pivotal role in attracting, recruiting, and developing senior talent within your region. Minimum Requirements: Certified in Workday Extend and Integrations. Exceptional customer focus with a proven ability to build trusted relationships. Extensive experience in designing and building custom software applications, preferably in Extend. Expert knowledge of web service technologies (REST and SOAP). Proven leadership in delivering complex technology solutions. Proficient in Excel, particularly in designing complex financial planning models. Strong understanding of Workday and SaaS delivery methodologies. Excellent consulting and project management skills, with the ability to navigate conflicting demands. Desirable Skills: Experience developing and delivering innovative products and services. Strong leadership skills, with the ability to motivate and develop staff. People Management (if applicable): Set and review team goals aligned with company objectives. Provide ongoing support and feedback to ensure team success. Conduct regular performance reviews and identify training opportunities. Engage in recruitment and talent retention efforts. Workday Extend Architect (Manager) - Remote - Competitive Salary