This is a rare opportunity for a Senior IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the Senior IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you ill also have the chance to visit customer sites where necessary. Profile This is a senior, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 5 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Firewall/security/VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of £50,000 - £60,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for a Senior IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
28/06/2024
Full time
This is a rare opportunity for a Senior IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the Senior IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you ill also have the chance to visit customer sites where necessary. Profile This is a senior, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 5 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Firewall/security/VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of £50,000 - £60,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for a Senior IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
We have an opportunity for an experienced IT Support Specialist to join our growing IT team based at our head office in Walsall. The purpose of this role is to ensure the availability of infrastructure and applications ensuring Dignus staff operate safely and effectively from an IT perspective. To achieve that, the IT Support Specialist will participate in several deliverables: Manage IT Incidents and Requests Deliver IT Projects Deliver the IT Induction to management level staff Keep abreast of technological advancements where appropriate to the role Manage supplier relationships and perform regular service reviews Manage IT Incidents and Requests Alongside colleagues in the team, work to manage IT incidents and requests relating to our infrastructure and applications. Deliver on IT Projects Each member of the Team owns their own IT projects. These are typically relatively small projects but generally focus around improving processes, security or technological enhancements. The business has strong growth ambitions and is on target to open several new services per year. The IT team manage the installation of all IT services into a new location. Deliver the IT Induction to management level staff You will be required to deliver the IT induction for certain roles within the business. The induction ensures the new starter has the right access to applications, understands how to get help and support and receives an overview of core systems. Keep abreast of technological advancements where appropriate to the role Dignus utilise M365 premium subscriptions. There's a lot of technology available within M365 including Security and Compliance tools. The team are encouraged to learn new skills relating to new technology that helps keep data safe and secure whilst giving staff the right tools for the job. Manage supplier relationships and perform regular service reviews Many of our application providers support their platforms with our users directly accessing supplier support resources. However, we need to meet with our suppliers regularly to conduct service and performance reviews. Also, in the IT Team we own certain applications and ensure compliance is managed and any updates are delivered safely. Applications/Technology M365 applications and tools (Intune, Exchange, Defender, Teams) Intune Ubiquity SwipedOn Watchguard Mickrotick Switches/Routers Webtitian AvePoint BT OnePhone Camascope Nourish Care Planning software People Planner Responsibilities Help deliver new application projects into the business Perform IT Inductions with new staff Contribute to knowledgebase on SharePoint Provide an overview to new staff in the correct use of applications Compliance - Ensuring all products are patched up to date, in support and secure in line with supplier recommendations Participate in change/implementation planning Own Incidents and requests Strong focus on customer satisfaction Contribute to Application and Infrastructure risk Register Manage configuration of mobile devices (Nourish and other apps) Manage telephony platform Be key contact and assist in management of IT application support partners Represent Dignus at service reviews. Have good hands-on knowledge of typical applications in use in the infrastructure space (Exchange Online, Defender, One Drive, Web Content filtering etc). Arrange and oversee broadband and telephony installations for services (Currently BT Broadband, BT One Phone). Asset Management - Order new devices for staff (Laptops, Mobile devices, SIP phones) Help to improve support processes identifying gaps and problems. Visit service locations to assist in delivery/oversee setup of technology (Ubiquity, Broadband, SIP phone, shift clocking terminals). Understand Firewall principles and configuration (Watchguard) Maintain Dignus Cyber Essentials Accreditation
28/06/2024
Full time
We have an opportunity for an experienced IT Support Specialist to join our growing IT team based at our head office in Walsall. The purpose of this role is to ensure the availability of infrastructure and applications ensuring Dignus staff operate safely and effectively from an IT perspective. To achieve that, the IT Support Specialist will participate in several deliverables: Manage IT Incidents and Requests Deliver IT Projects Deliver the IT Induction to management level staff Keep abreast of technological advancements where appropriate to the role Manage supplier relationships and perform regular service reviews Manage IT Incidents and Requests Alongside colleagues in the team, work to manage IT incidents and requests relating to our infrastructure and applications. Deliver on IT Projects Each member of the Team owns their own IT projects. These are typically relatively small projects but generally focus around improving processes, security or technological enhancements. The business has strong growth ambitions and is on target to open several new services per year. The IT team manage the installation of all IT services into a new location. Deliver the IT Induction to management level staff You will be required to deliver the IT induction for certain roles within the business. The induction ensures the new starter has the right access to applications, understands how to get help and support and receives an overview of core systems. Keep abreast of technological advancements where appropriate to the role Dignus utilise M365 premium subscriptions. There's a lot of technology available within M365 including Security and Compliance tools. The team are encouraged to learn new skills relating to new technology that helps keep data safe and secure whilst giving staff the right tools for the job. Manage supplier relationships and perform regular service reviews Many of our application providers support their platforms with our users directly accessing supplier support resources. However, we need to meet with our suppliers regularly to conduct service and performance reviews. Also, in the IT Team we own certain applications and ensure compliance is managed and any updates are delivered safely. Applications/Technology M365 applications and tools (Intune, Exchange, Defender, Teams) Intune Ubiquity SwipedOn Watchguard Mickrotick Switches/Routers Webtitian AvePoint BT OnePhone Camascope Nourish Care Planning software People Planner Responsibilities Help deliver new application projects into the business Perform IT Inductions with new staff Contribute to knowledgebase on SharePoint Provide an overview to new staff in the correct use of applications Compliance - Ensuring all products are patched up to date, in support and secure in line with supplier recommendations Participate in change/implementation planning Own Incidents and requests Strong focus on customer satisfaction Contribute to Application and Infrastructure risk Register Manage configuration of mobile devices (Nourish and other apps) Manage telephony platform Be key contact and assist in management of IT application support partners Represent Dignus at service reviews. Have good hands-on knowledge of typical applications in use in the infrastructure space (Exchange Online, Defender, One Drive, Web Content filtering etc). Arrange and oversee broadband and telephony installations for services (Currently BT Broadband, BT One Phone). Asset Management - Order new devices for staff (Laptops, Mobile devices, SIP phones) Help to improve support processes identifying gaps and problems. Visit service locations to assist in delivery/oversee setup of technology (Ubiquity, Broadband, SIP phone, shift clocking terminals). Understand Firewall principles and configuration (Watchguard) Maintain Dignus Cyber Essentials Accreditation
To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services. Use a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Microsoft Cloud CSP customers. Client Details A leading provider of world-class IT solutions, with a portfolio of services includes cloud, security, end-user computing, datacentre, data management, licensing, asset management, storage, virtualisation, training, deployment and managed services. Description Take ownership of request raised by CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Able prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. Contribute to building an ongoing internal Knowledge base where all team members can refer to for tips and solutions Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Guide other team members to a continued greater understanding of Azure Services Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly). Profile Qualification Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS:900) Experience 3+ years working in a Technical Support team dealing with Microsoft Cloud services Good working knowledge and understanding of the Azure Management Portal Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap. Ability to advise clients of Azure Solutions that would meet requirements Hands on experiencing troubleshooting Azure services Understanding of Conditional Access and MFA Deployments Understanding and implementation of Subscriptions, Azure RBAC and IAM roles Active Directory and management of ADDS Understanding of ITIL Framework Good understanding of Microsoft 365 Admin Portal and O365 Services Hyper-V or VMWare Good understanding of LAN/WAN technologies Experience in working in a Microsoft Partner Centre Job Offer Competitive salary hybrid working bonus benefits package
28/06/2024
Full time
To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services. Use a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Microsoft Cloud CSP customers. Client Details A leading provider of world-class IT solutions, with a portfolio of services includes cloud, security, end-user computing, datacentre, data management, licensing, asset management, storage, virtualisation, training, deployment and managed services. Description Take ownership of request raised by CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Able prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. Contribute to building an ongoing internal Knowledge base where all team members can refer to for tips and solutions Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Guide other team members to a continued greater understanding of Azure Services Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly). Profile Qualification Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS:900) Experience 3+ years working in a Technical Support team dealing with Microsoft Cloud services Good working knowledge and understanding of the Azure Management Portal Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap. Ability to advise clients of Azure Solutions that would meet requirements Hands on experiencing troubleshooting Azure services Understanding of Conditional Access and MFA Deployments Understanding and implementation of Subscriptions, Azure RBAC and IAM roles Active Directory and management of ADDS Understanding of ITIL Framework Good understanding of Microsoft 365 Admin Portal and O365 Services Hyper-V or VMWare Good understanding of LAN/WAN technologies Experience in working in a Microsoft Partner Centre Job Offer Competitive salary hybrid working bonus benefits package
Solutions Architect (.Net Stack, Eligible for SC Clearance) Salisbury, UK - Hybrid Working average 2 days per week. Up to £80000 + £5k car Must be eligible for SC Clearance (Last 5 years resident in the UK, with no individual trips over 30 days out of the country). Must have a driving license. Your new company This Facilities Management business is undertaking a Digital Transformation impacting their entire IT department and are hiring a number of key roles as part of this process. Central to this is a Solutions Architect position (with a background in Software Development). You will join at an exciting time for the business having renewed a new key contract for 10 years and with another project launch upcoming. The IT team is 50 strong and the business has over 120 sites so you will have the opportunity to travel and understand each site, though the head office location is North of Salisbury and you would be expected to spend some time here on a weekly basis and you must have a driving license due to the remote location. Your new role We are looking for an experienced Solutions Architect that has progressed from a Microsoft .NET background. You will work alongside 1 other SA and report into the Head of Architecture and Engineering and will manage the evolution of the Enterprise Architecture within a secure/MOD style environment. In addition as part of a small team exposure to other architecture domains including Business, Applications, Data, Integration and Infrastructure would be useful. The role does not have any direct reports, you are more responsible for shaping the strategy of the architecture roadmap and leading on solutions designs, along with key input into technology suggestions and liaising with stakeholders internally. The role will be 70% Technical and 30% Stakeholder engagement and interpersonal skills will be heavily assessed. You will ensure you and others follow architecture governance, guidelines, standards, best-practices and agreed designs/patterns. You will Develop and communicate architectural artefacts that guide development, test and implementation (eg Architecture Impact Assessment, Solution Design Decision). The team run Agile and you'll be encouraged to reinforce and embed these practices. Also a migration to the cloud is definitely on the roadmap so experience with moving from on-prem to Azure would be useful. What you'll need to succeed The IT Stack is mainly Microsoft based so experience here is key. This is supported by several COTS Back Office systems including IBM Maximo, Select HR, ESRI ArcGIS, and Microsoft SharePoint so a broad coverage across these would be great. We would expect core knowledge of Enterprise Architecture methodologies (ie TOGAF, COBIT) and use of EA tools (eg Sparx EA, Orbus, LeanIX). Deep understanding of architectural styles (eg 2-Tier, 3-Tier, Microservice Architecture). Deep understanding of Architectural Patterns and when and where to apply them (eg Saga, API Gateway). Experience of modelling languages like ArchiMate/UML. Skilled at structured problem solving, and not intimidated by large and complex problems. Able to analyse & break down problems, solving them piece by piece while keeping sight of the overall 'big picture'. What you'll get in return These positions come with a generous benefits package includes access to industry leading training/certifications, good pension, free parking and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There's also great opportunity to accumulate/stack holiday through their annual leave policy and Christmas shut down period. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/06/2024
Full time
Solutions Architect (.Net Stack, Eligible for SC Clearance) Salisbury, UK - Hybrid Working average 2 days per week. Up to £80000 + £5k car Must be eligible for SC Clearance (Last 5 years resident in the UK, with no individual trips over 30 days out of the country). Must have a driving license. Your new company This Facilities Management business is undertaking a Digital Transformation impacting their entire IT department and are hiring a number of key roles as part of this process. Central to this is a Solutions Architect position (with a background in Software Development). You will join at an exciting time for the business having renewed a new key contract for 10 years and with another project launch upcoming. The IT team is 50 strong and the business has over 120 sites so you will have the opportunity to travel and understand each site, though the head office location is North of Salisbury and you would be expected to spend some time here on a weekly basis and you must have a driving license due to the remote location. Your new role We are looking for an experienced Solutions Architect that has progressed from a Microsoft .NET background. You will work alongside 1 other SA and report into the Head of Architecture and Engineering and will manage the evolution of the Enterprise Architecture within a secure/MOD style environment. In addition as part of a small team exposure to other architecture domains including Business, Applications, Data, Integration and Infrastructure would be useful. The role does not have any direct reports, you are more responsible for shaping the strategy of the architecture roadmap and leading on solutions designs, along with key input into technology suggestions and liaising with stakeholders internally. The role will be 70% Technical and 30% Stakeholder engagement and interpersonal skills will be heavily assessed. You will ensure you and others follow architecture governance, guidelines, standards, best-practices and agreed designs/patterns. You will Develop and communicate architectural artefacts that guide development, test and implementation (eg Architecture Impact Assessment, Solution Design Decision). The team run Agile and you'll be encouraged to reinforce and embed these practices. Also a migration to the cloud is definitely on the roadmap so experience with moving from on-prem to Azure would be useful. What you'll need to succeed The IT Stack is mainly Microsoft based so experience here is key. This is supported by several COTS Back Office systems including IBM Maximo, Select HR, ESRI ArcGIS, and Microsoft SharePoint so a broad coverage across these would be great. We would expect core knowledge of Enterprise Architecture methodologies (ie TOGAF, COBIT) and use of EA tools (eg Sparx EA, Orbus, LeanIX). Deep understanding of architectural styles (eg 2-Tier, 3-Tier, Microservice Architecture). Deep understanding of Architectural Patterns and when and where to apply them (eg Saga, API Gateway). Experience of modelling languages like ArchiMate/UML. Skilled at structured problem solving, and not intimidated by large and complex problems. Able to analyse & break down problems, solving them piece by piece while keeping sight of the overall 'big picture'. What you'll get in return These positions come with a generous benefits package includes access to industry leading training/certifications, good pension, free parking and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There's also great opportunity to accumulate/stack holiday through their annual leave policy and Christmas shut down period. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
- Head of Site Reliability/Infrastructure - Glasgow/Hybrid - Excellent Salary & Benefits Package - Immediate Start Fantastic new opportunity to the market to join our Glasgow-based Fintech client, specialising in managed Cloud provision. The business is entering a growth phase and now recruiting for a seasoned Head of Site Reliability with an infrastructure background, as they continue to grow their tech team from their newly opened, state-of-the-art tech hub in Glasgow. This is a key hire and the first in this space, as the business begins to build out their new Site Reliability team. The successful candidate will be responsible for building out the function, providing true leadership and co-ordination, whilst having a breadth of technical know-how. This opportunity is truly greenfield in nature and offers a blank canvas to implement plans and procedures with the aim of improving the infrastructure reliability, security and functionality with automation at the forefront. Reporting into the COO, you will be a natural leader of people and teams, with the goal of collaborating on the design, deployment, and maintenance of the global infrastructure and to provide system support for the Security, Network Operations and Development teams. The role would ideally suit an experienced automation-focused individual with comprehensive working infrastructure knowledge of Windows and Linux environments (RHEL, Ubuntu), as well as network operating systems experience. Commercial use of Infrastructure-As-Code (IAC) tooling such as Terraform and Ansible is also beneficial. Candidates who are proactive and dedicated are preferred, as this role is highly visible. You will also be a significant contributor to the team's IT success, supporting and delivering infrastructure and solutions and working directly with data centre, network, software development and project teams alike. Key Skills & Experience Proven experience in a site reliability engineering, DevOps, or similar role, with multiple years in a leadership position. Extensive background in cloud computing services (AWS, Google Cloud or Azure) Container orchestration technology exposure (eg Kubernetes). Proficiency in automation Knowledge of Scripting languages (Python, Shell or Go). Knowledge of Cyber Security principles and best practices. Knowledge of regulatory environments and compliance standards Exceptional problem-solving skills Ability to work under pressure in a fast-paced environment. Excellent communication and leadership abilities Strong track-record of building and motivating high-performing teams. Bachelor's or master's degree in Computer Science, Engineering, or a related field.The above is not exhaustive. Please forward your CV to discuss this requirement in more detail to (see below) The above is not exhaustive. Please forward your CV to discuss this requirement in more detail to (see below)
27/06/2024
Full time
- Head of Site Reliability/Infrastructure - Glasgow/Hybrid - Excellent Salary & Benefits Package - Immediate Start Fantastic new opportunity to the market to join our Glasgow-based Fintech client, specialising in managed Cloud provision. The business is entering a growth phase and now recruiting for a seasoned Head of Site Reliability with an infrastructure background, as they continue to grow their tech team from their newly opened, state-of-the-art tech hub in Glasgow. This is a key hire and the first in this space, as the business begins to build out their new Site Reliability team. The successful candidate will be responsible for building out the function, providing true leadership and co-ordination, whilst having a breadth of technical know-how. This opportunity is truly greenfield in nature and offers a blank canvas to implement plans and procedures with the aim of improving the infrastructure reliability, security and functionality with automation at the forefront. Reporting into the COO, you will be a natural leader of people and teams, with the goal of collaborating on the design, deployment, and maintenance of the global infrastructure and to provide system support for the Security, Network Operations and Development teams. The role would ideally suit an experienced automation-focused individual with comprehensive working infrastructure knowledge of Windows and Linux environments (RHEL, Ubuntu), as well as network operating systems experience. Commercial use of Infrastructure-As-Code (IAC) tooling such as Terraform and Ansible is also beneficial. Candidates who are proactive and dedicated are preferred, as this role is highly visible. You will also be a significant contributor to the team's IT success, supporting and delivering infrastructure and solutions and working directly with data centre, network, software development and project teams alike. Key Skills & Experience Proven experience in a site reliability engineering, DevOps, or similar role, with multiple years in a leadership position. Extensive background in cloud computing services (AWS, Google Cloud or Azure) Container orchestration technology exposure (eg Kubernetes). Proficiency in automation Knowledge of Scripting languages (Python, Shell or Go). Knowledge of Cyber Security principles and best practices. Knowledge of regulatory environments and compliance standards Exceptional problem-solving skills Ability to work under pressure in a fast-paced environment. Excellent communication and leadership abilities Strong track-record of building and motivating high-performing teams. Bachelor's or master's degree in Computer Science, Engineering, or a related field.The above is not exhaustive. Please forward your CV to discuss this requirement in more detail to (see below) The above is not exhaustive. Please forward your CV to discuss this requirement in more detail to (see below)
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Systems Engineer to join a leading Nottingham based business. Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the businesses Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual Servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams. Key Responsibilities: Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, eg, from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point. Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Key Skills Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting/CRON/Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and Compliance Windows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell Scripting User account management System Updates and Housekeeping Security and Compliance Server administration tools DHCP and DNS configuration Active Directory User and Computer administration console to manage Objects, including Organisation Units, Computer Objects, User objects, User attributes Group Policy Administration Domain Health and Security diagnostics Automation and replication Enterprise Storeage Management (NETAPP), Snapshots, Replication, Recovery Datacentre Migrations and Service Transformation Configuration, OS Imaging & Deployment, Software deployment, patch management, reporting, Scripting, and problem resolution Software Packaging, Unattended Installs, Software Deployment Good understanding of the OSI model IP Networking, understanding of core protocols, IPv4 addressing and subnetting, IP routing protocols. Core Infrastructure services, DNS and DHCP, Network Policy Server, RADIUS, VPN Firewall Administration Management of server room facilities Highly Desirable Meraki SD-WAN Linux Serevr Administration Palo Alto Firewall Net-App SAN ON-TAP Oracle Server Comvault Backup Solutions VMware vCentre/ESXi At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
27/06/2024
Full time
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Systems Engineer to join a leading Nottingham based business. Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the businesses Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual Servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams. Key Responsibilities: Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, eg, from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point. Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Key Skills Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting/CRON/Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and Compliance Windows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell Scripting User account management System Updates and Housekeeping Security and Compliance Server administration tools DHCP and DNS configuration Active Directory User and Computer administration console to manage Objects, including Organisation Units, Computer Objects, User objects, User attributes Group Policy Administration Domain Health and Security diagnostics Automation and replication Enterprise Storeage Management (NETAPP), Snapshots, Replication, Recovery Datacentre Migrations and Service Transformation Configuration, OS Imaging & Deployment, Software deployment, patch management, reporting, Scripting, and problem resolution Software Packaging, Unattended Installs, Software Deployment Good understanding of the OSI model IP Networking, understanding of core protocols, IPv4 addressing and subnetting, IP routing protocols. Core Infrastructure services, DNS and DHCP, Network Policy Server, RADIUS, VPN Firewall Administration Management of server room facilities Highly Desirable Meraki SD-WAN Linux Serevr Administration Palo Alto Firewall Net-App SAN ON-TAP Oracle Server Comvault Backup Solutions VMware vCentre/ESXi At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
26/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
IT Infrastructure Engineer Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Engineer with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide day-to-day hands-on technical support and management of the internal Corporate and Customer IT Infrastructure and projects. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in the organisation core networks. This includes the necessary daily maintenance and IT administration of the network to ensure high service availability. Build/Maintain/Support corporate IT infrastructure for the Global HQ, hosting environment as well as remote offices and customers, ensuring seamless integration and operation. Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure. Maintain software compliance for all server operating systems, server applications and client licences, recording purchases and usage details including regular audits. Monitor usage/performance ensuring Servers/services are working correctly and efficiently. Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM). Ensure compliance with the department's change control process and procedures Follow departmental change control processes and procedures and contribute to the CCB meetings As part of the Global IT Infrastructure support team, your support responsibilities will include: Be part of the IT support team for corporate users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution, ensuring users are regularly informed of progress and that all issues are logged. Be part of the 24/7 on-call IT rota responding to emergencies as required, including remote access or site visits for corporate network and users as well as nominated customer networks. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 10 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. In-depth experience of virtual environments (VMware). In-depth experience of Email Services Inc. Microsoft Exchange, Spam Filtering, cloud messaging and continuity services. In-depth understanding of core Windows OS administration skills, Active Directory Management Inc. Group Policies, user/group management, PowerShell. In-depth knowledge of maintaining server hardware and storage hardware (NAS, SAN). In-depth understanding of IT Security (anti-virus, hard drive encryption, client hardening and authentication). In-depth experience of High Availability environments inc. clustering and disaster recovery. A sound technical understanding in IP network fundamentals. Must be able to be able to achieve Direct Vetted Status (DV). Desirable Linux knowledge an advantage Experience of Blackberry UEM server or Mobile Device Management (MDM). Experience of administering and supporting IP phone systems. In-depth experience of SNMP monitoring tools. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server. Relevant Microsoft qualifications are a strong bonus
26/06/2024
Full time
IT Infrastructure Engineer Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Engineer with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide day-to-day hands-on technical support and management of the internal Corporate and Customer IT Infrastructure and projects. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in the organisation core networks. This includes the necessary daily maintenance and IT administration of the network to ensure high service availability. Build/Maintain/Support corporate IT infrastructure for the Global HQ, hosting environment as well as remote offices and customers, ensuring seamless integration and operation. Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure. Maintain software compliance for all server operating systems, server applications and client licences, recording purchases and usage details including regular audits. Monitor usage/performance ensuring Servers/services are working correctly and efficiently. Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM). Ensure compliance with the department's change control process and procedures Follow departmental change control processes and procedures and contribute to the CCB meetings As part of the Global IT Infrastructure support team, your support responsibilities will include: Be part of the IT support team for corporate users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution, ensuring users are regularly informed of progress and that all issues are logged. Be part of the 24/7 on-call IT rota responding to emergencies as required, including remote access or site visits for corporate network and users as well as nominated customer networks. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 10 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. In-depth experience of virtual environments (VMware). In-depth experience of Email Services Inc. Microsoft Exchange, Spam Filtering, cloud messaging and continuity services. In-depth understanding of core Windows OS administration skills, Active Directory Management Inc. Group Policies, user/group management, PowerShell. In-depth knowledge of maintaining server hardware and storage hardware (NAS, SAN). In-depth understanding of IT Security (anti-virus, hard drive encryption, client hardening and authentication). In-depth experience of High Availability environments inc. clustering and disaster recovery. A sound technical understanding in IP network fundamentals. Must be able to be able to achieve Direct Vetted Status (DV). Desirable Linux knowledge an advantage Experience of Blackberry UEM server or Mobile Device Management (MDM). Experience of administering and supporting IP phone systems. In-depth experience of SNMP monitoring tools. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server. Relevant Microsoft qualifications are a strong bonus