2nd Line Service Desk Engineer, Brentwood and London IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff. We are looking for a candidate with the following attributes: At least 2 years' experience in a 2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support. Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties. This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
27/09/2024
Full time
2nd Line Service Desk Engineer, Brentwood and London IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff. We are looking for a candidate with the following attributes: At least 2 years' experience in a 2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support. Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties. This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
27/09/2024
Full time
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IAM Specialist: IAM Products/OMADA IAM, Zurich/Bern, German Speaking We seek a number of Active Directory/IAM (Identity & access management (IAM) candidates to work in Zurich or Bern, German language is a MUST. MUST HAVE SKILLS: At least 3-4 years of experience with an IAM product Knowledge of OMADA IAM is a plus Fluent written and spoken German and English; knowledge of another national language is an advantage Strong analytical and problem-solving skills Ability to work independently and in a team Good communication skills and customer orientation TASKS: You will take care of the operation of identity solutions (AD, EntraID, IAM) and the provision of communication services such as MS Exchange Online, Teams and telephony solutions. The security and availability of the solutions play a major role here. In the Application team, you will be involved in the following topics: Responsible for the technical implementation of an IAM solution for the entire company Communication with all stakeholders from HR and relevant departments Identification and planning of the connection of relevant target systems Participation in the development and implementation of IAM strategies and policies Development of role concepts Ensuring 2nd level support together with other engineers If interested, please apply with your latest CV or contact Alex Holmes Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
27/09/2024
Full time
IAM Specialist: IAM Products/OMADA IAM, Zurich/Bern, German Speaking We seek a number of Active Directory/IAM (Identity & access management (IAM) candidates to work in Zurich or Bern, German language is a MUST. MUST HAVE SKILLS: At least 3-4 years of experience with an IAM product Knowledge of OMADA IAM is a plus Fluent written and spoken German and English; knowledge of another national language is an advantage Strong analytical and problem-solving skills Ability to work independently and in a team Good communication skills and customer orientation TASKS: You will take care of the operation of identity solutions (AD, EntraID, IAM) and the provision of communication services such as MS Exchange Online, Teams and telephony solutions. The security and availability of the solutions play a major role here. In the Application team, you will be involved in the following topics: Responsible for the technical implementation of an IAM solution for the entire company Communication with all stakeholders from HR and relevant departments Identification and planning of the connection of relevant target systems Participation in the development and implementation of IAM strategies and policies Development of role concepts Ensuring 2nd level support together with other engineers If interested, please apply with your latest CV or contact Alex Holmes Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Onsite: Network Engineer Salary: Up to £45,000 per annum dependent on experience + enchanced benefits Location: Onsite in Tewkesbury Security clearance is required for this role I am looking for a Network Engineer to join an existing team, providing operational support to enterprise environments. Day to day activities will include managing the network infrastructure, patch management, network monitoring and upgrades and maintenance. Skills and experience Cisco or Juniper product experience Solarwinds experience Support to a 2nd or 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Onsite: Network Engineer Salary: Up to £45,000 per annum dependent on experience + enchanced benefits Location: Onsite in Tewkesbury Security clearance is required for this role I am looking for a Network Engineer to join an existing team, providing operational support to enterprise environments. Day to day activities will include managing the network infrastructure, patch management, network monitoring and upgrades and maintenance. Skills and experience Cisco or Juniper product experience Solarwinds experience Support to a 2nd or 3rd line level If you are interested in discussing this Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
27/09/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
Desktop Support Analyst, Windows 10, O365, ITIL, ServiceNow - Driver - Bristol onsite working. The Desktop Support Analyst is required to join an existing support team and provide 2nd Line support, resolving incidents and service requests within the Bristol office of this International organisation. This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Hold a clean UK drivers license Microsoft certificates are preferred. Must have supported 1000+ users. Good knowledge of ITIL. Strong proficiency in supporting corporate IT environments and exceeding SLAs. Strong customer service skills *Note, you will be required to work onsite Monday to Friday, 37.50 per hours week. The ideal candidate must be available to start within 2-4 weeks.
27/09/2024
Project-based
Desktop Support Analyst, Windows 10, O365, ITIL, ServiceNow - Driver - Bristol onsite working. The Desktop Support Analyst is required to join an existing support team and provide 2nd Line support, resolving incidents and service requests within the Bristol office of this International organisation. This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Hold a clean UK drivers license Microsoft certificates are preferred. Must have supported 1000+ users. Good knowledge of ITIL. Strong proficiency in supporting corporate IT environments and exceeding SLAs. Strong customer service skills *Note, you will be required to work onsite Monday to Friday, 37.50 per hours week. The ideal candidate must be available to start within 2-4 weeks.
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
27/09/2024
Project-based
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
Technical Support Engineer - £35,000 - £45,000 - Cardiff with WFH flexibility (2 days per week) Are you a Technical Support Engineer with a background in supporting customers, understanding of Networking/Infrastructure/Storage and looking for something new? I'm working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. Ideally you'd have 2+ years experience in a 1st/2nd line role and looking to develop knowledge in Networking, Storage Solutions etc. This is what you'll be doing: Upgrade planning, delivery and reporting on customer projects have a hand in developing service procedures, policies and standards Upgrading on-prem systems Document procedures for storage policies, procedures and guidelines The experience/knowledge you'll bring to the team: Comfortable working in an agile environment. Windows/Linux installs, config & admin knowledge of storage technologies (RAID, iSCSI, CiFS, NFS, Flash etc). Understanding of network infrastructure, services and tool sets And this is what you'll get in return: Salary up to £45,000 Fantastic career development opportunities Dental, Health & Life Insurance options Various wellness programs and initiatives Generous company pension and equity options This is a great opportunity to work with a talented global team, are you up to the challenge? Contact Lewis Allen to find out more! Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
26/09/2024
Full time
Technical Support Engineer - £35,000 - £45,000 - Cardiff with WFH flexibility (2 days per week) Are you a Technical Support Engineer with a background in supporting customers, understanding of Networking/Infrastructure/Storage and looking for something new? I'm working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. Ideally you'd have 2+ years experience in a 1st/2nd line role and looking to develop knowledge in Networking, Storage Solutions etc. This is what you'll be doing: Upgrade planning, delivery and reporting on customer projects have a hand in developing service procedures, policies and standards Upgrading on-prem systems Document procedures for storage policies, procedures and guidelines The experience/knowledge you'll bring to the team: Comfortable working in an agile environment. Windows/Linux installs, config & admin knowledge of storage technologies (RAID, iSCSI, CiFS, NFS, Flash etc). Understanding of network infrastructure, services and tool sets And this is what you'll get in return: Salary up to £45,000 Fantastic career development opportunities Dental, Health & Life Insurance options Various wellness programs and initiatives Generous company pension and equity options This is a great opportunity to work with a talented global team, are you up to the challenge? Contact Lewis Allen to find out more! Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS (Fully Remote role). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you). *Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a service desk or Technical Infrastructure Support role* Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting Live Applications' Will be highly desirable. Process-Driven approach/environments experience. Support of on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity with DevOps and Agile methodologies. Knowledge/understanding of networking. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum Please apply now for more information on the role: Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS.
26/09/2024
Full time
Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS (Fully Remote role). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you). *Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a service desk or Technical Infrastructure Support role* Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting Live Applications' Will be highly desirable. Process-Driven approach/environments experience. Support of on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity with DevOps and Agile methodologies. Knowledge/understanding of networking. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum Please apply now for more information on the role: Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS.
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
25/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
25/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Senior Azure Technical Consultant Salary: £45k - £60k Location: Saffron Walden/Hybrid Our client is seeking a Senior Microsoft Azure Technical Consultant to join their team. In this role, you will be responsible for advising clients on transforming their organisations through the use of modern technology solutions. You will work closely with both technical and non-technical stakeholders to understand business needs, design and implement tailored technology solutions, and provide ongoing support and optimisation. Responsibilities Pre-Sales Support - Conduct technical discovery sessions with potential clients to understand their infrastructure and technology requirements - Prepare and deliver technical presentations and demonstrations of proposed solutions - Contribute to the development of proposals and solution designs - Provide technical expertise during client meetings and calls - Assist in estimating project scope, timelines, and resource requirements Infrastructure Assessment and Design - Evaluate client's existing IT infrastructure and cloud services - Analyse data and diagnose issues to identify weaknesses, inefficiencies, and risks - Design hybrid cloud, vitalisation, and other infrastructure solutions to meet client needs Implementation and Delivery - Collaborate with relevant teams to plan and execute infrastructure projects - Contribute to the implementation and configuration of solutions such as Microsoft 365, Azure, and VMware - Provide technical guidance and support during the rollout of new technologies - Train client staff on the use of new systems, processes, and IT tools Ongoing Support and Optimisation - Provide 2nd and 3rd line technical support for complex infrastructure issues - Maintain and optimise storage, backup, and disaster recovery solutions - Conduct regular system health checks and performance audits - Update documentation and procedures as needed Qualifications - Proven experience in an Infrastructure IT or technology consulting role - Proficiency in Microsoft 365 and Azure cloud services - Experience with VMware vSphere and other vitalisation technologies - Strong problem-solving, analytical, and communication skills - Ability to explain complex technical concepts to non-technical stakeholders - Experience in pre-sales activities and client-facing roles Day-to-Day As a Senior Azure Technical Consultant, you will engage in pre-sales activities, assess and design infrastructure solutions, collaborate with teams for implementation, and provide ongoing support and optimisation for client's technology needs. Benefits - Competitive salary and benefits package - Opportunities for professional development and growth - Collaborative and innovative work environment - Chance to work with diverse clients and cutting-edge technologies If you are passionate about leveraging technology to drive business transformation and possess the required qualifications and experience, we encourage you to apply for this exciting opportunity. Join our team and be part of shaping the future of technology solutions! Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
25/09/2024
Full time
Senior Azure Technical Consultant Salary: £45k - £60k Location: Saffron Walden/Hybrid Our client is seeking a Senior Microsoft Azure Technical Consultant to join their team. In this role, you will be responsible for advising clients on transforming their organisations through the use of modern technology solutions. You will work closely with both technical and non-technical stakeholders to understand business needs, design and implement tailored technology solutions, and provide ongoing support and optimisation. Responsibilities Pre-Sales Support - Conduct technical discovery sessions with potential clients to understand their infrastructure and technology requirements - Prepare and deliver technical presentations and demonstrations of proposed solutions - Contribute to the development of proposals and solution designs - Provide technical expertise during client meetings and calls - Assist in estimating project scope, timelines, and resource requirements Infrastructure Assessment and Design - Evaluate client's existing IT infrastructure and cloud services - Analyse data and diagnose issues to identify weaknesses, inefficiencies, and risks - Design hybrid cloud, vitalisation, and other infrastructure solutions to meet client needs Implementation and Delivery - Collaborate with relevant teams to plan and execute infrastructure projects - Contribute to the implementation and configuration of solutions such as Microsoft 365, Azure, and VMware - Provide technical guidance and support during the rollout of new technologies - Train client staff on the use of new systems, processes, and IT tools Ongoing Support and Optimisation - Provide 2nd and 3rd line technical support for complex infrastructure issues - Maintain and optimise storage, backup, and disaster recovery solutions - Conduct regular system health checks and performance audits - Update documentation and procedures as needed Qualifications - Proven experience in an Infrastructure IT or technology consulting role - Proficiency in Microsoft 365 and Azure cloud services - Experience with VMware vSphere and other vitalisation technologies - Strong problem-solving, analytical, and communication skills - Ability to explain complex technical concepts to non-technical stakeholders - Experience in pre-sales activities and client-facing roles Day-to-Day As a Senior Azure Technical Consultant, you will engage in pre-sales activities, assess and design infrastructure solutions, collaborate with teams for implementation, and provide ongoing support and optimisation for client's technology needs. Benefits - Competitive salary and benefits package - Opportunities for professional development and growth - Collaborative and innovative work environment - Chance to work with diverse clients and cutting-edge technologies If you are passionate about leveraging technology to drive business transformation and possess the required qualifications and experience, we encourage you to apply for this exciting opportunity. Join our team and be part of shaping the future of technology solutions! Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: System Development Consultant Location: South London (Hybrid Working) Salary: £50,000 - £57,000 per annum Contract Type: Full-Time, Permanent Role Overview: A forward-thinking local authority in South London is seeking a highly skilled System Development Consultant to play a key role in the development and configuration of critical housing systems. The successful candidate will lead on the design, configuration, and technical management of the NEC Housing system, ensuring its efficient operation and alignment with service needs. This role is vital for driving system improvements, managing technical workshops, and implementing solutions that enhance the delivery of housing services. Key Responsibilities: System Design & Configuration: Lead the technical design and configuration of NEC Housing modules, managing the application environment to ensure optimal performance and service delivery. Workshops & Collaboration: Facilitate technical design workshops with service users and external consultants to produce system requirements and specifications, guiding decisions on service delivery improvements. Testing & Implementation: Build system configurations in test environments, lead testing processes, and oversee live implementation once solutions are approved. Systems Management: Act as the council's expert on NEC Housing, providing 2nd and 3rd line support for application issues, workflows, and system functionality. Data Management & Reporting: Ensure data integrity across systems, supporting statutory reporting, financial interfaces, and service analytics. Project Leadership: Manage technical projects related to system upgrades and changes, ensuring timely delivery and alignment with operational needs. Security & Compliance: Implement robust security controls and ensure all systems adhere to GDPR and data protection requirements. Person Specification: Expert Knowledge: Advanced skills in managing workflow-based ICT systems, with in-depth knowledge of NEC Housing design principles and data structures. Experience: Significant experience in system development, implementation, and transformation, particularly in the NEC Housing system (minimum 2 years). Technical Skills: Expertise in NEC solution design, configuration, and business analysis, with a strong ability to manage complex data and security access controls. .
25/09/2024
Full time
Job Title: System Development Consultant Location: South London (Hybrid Working) Salary: £50,000 - £57,000 per annum Contract Type: Full-Time, Permanent Role Overview: A forward-thinking local authority in South London is seeking a highly skilled System Development Consultant to play a key role in the development and configuration of critical housing systems. The successful candidate will lead on the design, configuration, and technical management of the NEC Housing system, ensuring its efficient operation and alignment with service needs. This role is vital for driving system improvements, managing technical workshops, and implementing solutions that enhance the delivery of housing services. Key Responsibilities: System Design & Configuration: Lead the technical design and configuration of NEC Housing modules, managing the application environment to ensure optimal performance and service delivery. Workshops & Collaboration: Facilitate technical design workshops with service users and external consultants to produce system requirements and specifications, guiding decisions on service delivery improvements. Testing & Implementation: Build system configurations in test environments, lead testing processes, and oversee live implementation once solutions are approved. Systems Management: Act as the council's expert on NEC Housing, providing 2nd and 3rd line support for application issues, workflows, and system functionality. Data Management & Reporting: Ensure data integrity across systems, supporting statutory reporting, financial interfaces, and service analytics. Project Leadership: Manage technical projects related to system upgrades and changes, ensuring timely delivery and alignment with operational needs. Security & Compliance: Implement robust security controls and ensure all systems adhere to GDPR and data protection requirements. Person Specification: Expert Knowledge: Advanced skills in managing workflow-based ICT systems, with in-depth knowledge of NEC Housing design principles and data structures. Experience: Significant experience in system development, implementation, and transformation, particularly in the NEC Housing system (minimum 2 years). Technical Skills: Expertise in NEC solution design, configuration, and business analysis, with a strong ability to manage complex data and security access controls. .
We are seeking an IT Field Engineer/Telecoms Engineer to be customer centric and present in the field. Ideally based in Bristol or surrounding area. Have a strong 2nd/3rd line technical background working mainly with MITEL (MIvoice business) with knowledge of 3CX or Unify. Client Details Our client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales. Description The IT Field Engineer/Telecoms Enigneer will be: Providing exceptional technical support to clients on site, over phone, email, or remote access. Undertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systems Maintaining exceptional product knowledge of the companies telecoms portfolio, keeping up to date with industry standards Running diagnostics and troubleshooting technical issues Maintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurate Completing root-cause analysis and providing recommendations to solve identified problems Identifying trends in technical issues and proactively recommending solutions to mitigate them Providing on-site support to customers, as required Taking part in the out of hours support rota Managing priority escalations in a customer facing environment Hybrid working, From offices in Bristol or Merthyr Tydfil. Working from home or at the customer premises. Profile The successful IT Field Engineer/Telecoms Engineer should have: Proven track record of 5 years experience on the Mitel product suite Extensive experience with MiVoice Business, MiContact Centre (IVR, Multimedia) MiCollab, MBG (teleworker, SIP) Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signalling Any experience with Hipath 4K, NuPoint Messenger, MS Teams, 3CX, Gamma, (UCaaS, CCaaS) is advantageous. Strong communication skills. Well presented with a flexible positive attitude and good proactive problem-solving skills A good telephone manner and the ability to communicate both verbally and in writing in a professional manner. Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems You should be able to work as an individual or as part of a team to provide the required solution for the Tele-Response customers. On Occasion be required to help with support and site installations in some of Tele-Responses offered services such as CCTV, WIFI, IT network, Data and Fibre Infrastructure. Full clean driving licence Job Offer Annual salary of £40,000- £50,000 per annum. Additional earning available through overtime and on call (1in3) Vehicle Allowance (£5,000) + Phone & Laptop. NEST Pension, 25 days annual leave + more. A supportive and innovative work culture, good level of progression. The chance to work in a company that values technology and innovation.
24/09/2024
Full time
We are seeking an IT Field Engineer/Telecoms Engineer to be customer centric and present in the field. Ideally based in Bristol or surrounding area. Have a strong 2nd/3rd line technical background working mainly with MITEL (MIvoice business) with knowledge of 3CX or Unify. Client Details Our client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales. Description The IT Field Engineer/Telecoms Enigneer will be: Providing exceptional technical support to clients on site, over phone, email, or remote access. Undertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systems Maintaining exceptional product knowledge of the companies telecoms portfolio, keeping up to date with industry standards Running diagnostics and troubleshooting technical issues Maintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurate Completing root-cause analysis and providing recommendations to solve identified problems Identifying trends in technical issues and proactively recommending solutions to mitigate them Providing on-site support to customers, as required Taking part in the out of hours support rota Managing priority escalations in a customer facing environment Hybrid working, From offices in Bristol or Merthyr Tydfil. Working from home or at the customer premises. Profile The successful IT Field Engineer/Telecoms Engineer should have: Proven track record of 5 years experience on the Mitel product suite Extensive experience with MiVoice Business, MiContact Centre (IVR, Multimedia) MiCollab, MBG (teleworker, SIP) Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signalling Any experience with Hipath 4K, NuPoint Messenger, MS Teams, 3CX, Gamma, (UCaaS, CCaaS) is advantageous. Strong communication skills. Well presented with a flexible positive attitude and good proactive problem-solving skills A good telephone manner and the ability to communicate both verbally and in writing in a professional manner. Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems You should be able to work as an individual or as part of a team to provide the required solution for the Tele-Response customers. On Occasion be required to help with support and site installations in some of Tele-Responses offered services such as CCTV, WIFI, IT network, Data and Fibre Infrastructure. Full clean driving licence Job Offer Annual salary of £40,000- £50,000 per annum. Additional earning available through overtime and on call (1in3) Vehicle Allowance (£5,000) + Phone & Laptop. NEST Pension, 25 days annual leave + more. A supportive and innovative work culture, good level of progression. The chance to work in a company that values technology and innovation.
TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service. What you'll need to succeed The role requires the following to be delivered on a day-to-day basis: - Respond to Technical issues - via Phone/email/Deskside - Troubleshoot skills and resolve issues promptly for customers - Ability to record detailed documentation of support issues and resolutions. - Previous experience of an ITSM Tool to log, track and manage tickets. - ITIL knowledge and understanding - Knowledge of key vendor products such as VMWare, Microsoft Suite - M365 - Can do attitude and be proactive - MSP experience would be an advantage. What you'll get in return The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/09/2024
Full time
TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service. What you'll need to succeed The role requires the following to be delivered on a day-to-day basis: - Respond to Technical issues - via Phone/email/Deskside - Troubleshoot skills and resolve issues promptly for customers - Ability to record detailed documentation of support issues and resolutions. - Previous experience of an ITSM Tool to log, track and manage tickets. - ITIL knowledge and understanding - Knowledge of key vendor products such as VMWare, Microsoft Suite - M365 - Can do attitude and be proactive - MSP experience would be an advantage. What you'll get in return The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Delivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line support gaining exposure to the following, Office 365, Microsoft Azure, Active Directory and Networking (DNS, DHCP, TCP/IP). Our client is paying a basic salary of £40,000 circa to be based in Sittingbourne, Kent on a hybrid basis. You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process to change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection. Responsibilities: Engaging with clients to determine their technology requirements Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success. Clarifying client system specifications, understanding working practices and the nature of the customers' business. Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite. Developing new technologies and then implementing these. Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint. Designing, testing, installing and monitoring systems during the Project phase Preparing documentation and presenting progress reports to customers following implementation. The candidate will be technical proficient in the following areas: Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure/AWS would be advantageous Azure AD, Intune, Power Apps is a nice to have Server Operating Systems, Active Directory, DNS, Group Policy Virtualization technologies including Hyper-V or VMware Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral) Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel Mobile Device Management, Security products Backup and DR technologies with a strong understanding of BCP. Package: £30,000 - £40,000 Salary reviews, career progression, training and certifications. On Call Allowance Pension Holiday Training
23/09/2024
Full time
Service Delivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line support gaining exposure to the following, Office 365, Microsoft Azure, Active Directory and Networking (DNS, DHCP, TCP/IP). Our client is paying a basic salary of £40,000 circa to be based in Sittingbourne, Kent on a hybrid basis. You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process to change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection. Responsibilities: Engaging with clients to determine their technology requirements Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success. Clarifying client system specifications, understanding working practices and the nature of the customers' business. Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite. Developing new technologies and then implementing these. Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint. Designing, testing, installing and monitoring systems during the Project phase Preparing documentation and presenting progress reports to customers following implementation. The candidate will be technical proficient in the following areas: Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure/AWS would be advantageous Azure AD, Intune, Power Apps is a nice to have Server Operating Systems, Active Directory, DNS, Group Policy Virtualization technologies including Hyper-V or VMware Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral) Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel Mobile Device Management, Security products Backup and DR technologies with a strong understanding of BCP. Package: £30,000 - £40,000 Salary reviews, career progression, training and certifications. On Call Allowance Pension Holiday Training
2nd Line Technical Helpdesk Analyst - Permanent - Bristol - up to £33k base We need an experienced 2nd Line Helpdesk/ServiceDesk Analyst for a permanent role in Bristol. This role will be primarily phone based and using remote connectivity and you'll be responsible for solving clients' IT problems. Our Client are a premier managed services provider of IT support services and their clients range from 10 to 300 users in the UK and use the very best technologies. You'll have experience in a 2nd line IT support role with server admin/troubleshooting skills along with knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills in 2nd Line. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
23/09/2024
Full time
2nd Line Technical Helpdesk Analyst - Permanent - Bristol - up to £33k base We need an experienced 2nd Line Helpdesk/ServiceDesk Analyst for a permanent role in Bristol. This role will be primarily phone based and using remote connectivity and you'll be responsible for solving clients' IT problems. Our Client are a premier managed services provider of IT support services and their clients range from 10 to 300 users in the UK and use the very best technologies. You'll have experience in a 2nd line IT support role with server admin/troubleshooting skills along with knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills in 2nd Line. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.