We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Service Desk Analyst Location: Spring Place, SO15 1EG (Fully Onsite) Duration: 12 months contract Security Clearance: SC Minimum Requirement: Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management. Typical Skills: Track, log and correct information to protect assets and components. Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set. Know about the subject matter and have an understanding of what it involves. Have an awareness or understanding of user experience analysis and its principles. Skills: Excellent organisational and time-management skills Strong attention to detail Excellent verbal and written communication skills.
28/06/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Service Desk Analyst Location: Spring Place, SO15 1EG (Fully Onsite) Duration: 12 months contract Security Clearance: SC Minimum Requirement: Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management. Typical Skills: Track, log and correct information to protect assets and components. Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set. Know about the subject matter and have an understanding of what it involves. Have an awareness or understanding of user experience analysis and its principles. Skills: Excellent organisational and time-management skills Strong attention to detail Excellent verbal and written communication skills.
Desktop Support Analyst 2nd line Tier One financial based in Liverpool Office/WFH Fixed Term Contract £ excellent Pro rata rate As the Desktop Analyst you will work with a variety of business and IT teams, as well as external partners and suppliers to provide a stable and productive work environment. Based in the Liverpool office you will work to resolve incidents and fulfil requests in a professional and timely manner for the whole of our client's user population. Your technical knowledge should include: Modern Workplace, MS offfice365 MS Windows desktop technologies Print Solutions Laptop Build and Maintenance Basic Telephony Networking skills Video conference support Any exposure to Azure useful Ideally you will also possess: Excellent customer facing skills and communicating at all levels. Problem solving with a keen sense of customer service. Ability to manage your own workload and manage priorities. Customer service focus Technical breadth Time and Impact Management
28/06/2024
Project-based
Desktop Support Analyst 2nd line Tier One financial based in Liverpool Office/WFH Fixed Term Contract £ excellent Pro rata rate As the Desktop Analyst you will work with a variety of business and IT teams, as well as external partners and suppliers to provide a stable and productive work environment. Based in the Liverpool office you will work to resolve incidents and fulfil requests in a professional and timely manner for the whole of our client's user population. Your technical knowledge should include: Modern Workplace, MS offfice365 MS Windows desktop technologies Print Solutions Laptop Build and Maintenance Basic Telephony Networking skills Video conference support Any exposure to Azure useful Ideally you will also possess: Excellent customer facing skills and communicating at all levels. Problem solving with a keen sense of customer service. Ability to manage your own workload and manage priorities. Customer service focus Technical breadth Time and Impact Management
IT Support & Software Development - Warwickshire £40,000pa to £50,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday INFRASTRUCTURE: End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Growth Opportunities: Access to Pluralsight and many other technical & Functional Training Resources Development & Support from this Forward-Thinking Organisation Benefits Include: Company Contribution towards Personal Pension Plan Death in Service Profit Related Bonus 26 Days Holiday to Start Private Health & Medical Care Call Experis IT for more Information.
28/06/2024
Full time
IT Support & Software Development - Warwickshire £40,000pa to £50,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday INFRASTRUCTURE: End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Growth Opportunities: Access to Pluralsight and many other technical & Functional Training Resources Development & Support from this Forward-Thinking Organisation Benefits Include: Company Contribution towards Personal Pension Plan Death in Service Profit Related Bonus 26 Days Holiday to Start Private Health & Medical Care Call Experis IT for more Information.
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
28/06/2024
Full time
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
28/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Service Desk Analyst Place of work: Sheffield, UK - Hybrid Duration: Permanent Hours of work: Monday - Friday - office hours. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The SOC Service Support Engineer will be responsible for level 1 tickets raised by our clients. Provides high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. The role is an excellent opportunity to develop and advance your skills. Position Responsibilities: This role involves the following: Be the point of contact for technical queries from our clients. Meet or exceed the SLA's provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments. Supports standard desktop applications and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately update and close tickets in service desk application. Document technical fixes and procedures. Technical Competencies: Level 1 technical services experience. Core Infrastructure - AD, Exchange, O365 Windows 10 & 11 desktop support Microsoft Office suite Good understanding of Windows systems fundamentals and system management tasks Excellent communication skills (Communication to customers verbal and written is mandatory) Strong understanding of network concepts, TCP/IP stack and common Internet protocols Excellent attention to detail Experience working in a helpdesk environment Business Competencies: Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
27/06/2024
Full time
Service Desk Analyst Place of work: Sheffield, UK - Hybrid Duration: Permanent Hours of work: Monday - Friday - office hours. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The SOC Service Support Engineer will be responsible for level 1 tickets raised by our clients. Provides high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. The role is an excellent opportunity to develop and advance your skills. Position Responsibilities: This role involves the following: Be the point of contact for technical queries from our clients. Meet or exceed the SLA's provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments. Supports standard desktop applications and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately update and close tickets in service desk application. Document technical fixes and procedures. Technical Competencies: Level 1 technical services experience. Core Infrastructure - AD, Exchange, O365 Windows 10 & 11 desktop support Microsoft Office suite Good understanding of Windows systems fundamentals and system management tasks Excellent communication skills (Communication to customers verbal and written is mandatory) Strong understanding of network concepts, TCP/IP stack and common Internet protocols Excellent attention to detail Experience working in a helpdesk environment Business Competencies: Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Systems Engineer to join a leading Nottingham based business. Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the businesses Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual Servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams. Key Responsibilities: Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, eg, from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point. Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Key Skills Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting/CRON/Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and Compliance Windows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell Scripting User account management System Updates and Housekeeping Security and Compliance Server administration tools DHCP and DNS configuration Active Directory User and Computer administration console to manage Objects, including Organisation Units, Computer Objects, User objects, User attributes Group Policy Administration Domain Health and Security diagnostics Automation and replication Enterprise Storeage Management (NETAPP), Snapshots, Replication, Recovery Datacentre Migrations and Service Transformation Configuration, OS Imaging & Deployment, Software deployment, patch management, reporting, Scripting, and problem resolution Software Packaging, Unattended Installs, Software Deployment Good understanding of the OSI model IP Networking, understanding of core protocols, IPv4 addressing and subnetting, IP routing protocols. Core Infrastructure services, DNS and DHCP, Network Policy Server, RADIUS, VPN Firewall Administration Management of server room facilities Highly Desirable Meraki SD-WAN Linux Serevr Administration Palo Alto Firewall Net-App SAN ON-TAP Oracle Server Comvault Backup Solutions VMware vCentre/ESXi At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
27/06/2024
Full time
Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Systems Engineer to join a leading Nottingham based business. Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the businesses Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual Servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams. Key Responsibilities: Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, eg, from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point. Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Key Skills Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting/CRON/Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and Compliance Windows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell Scripting User account management System Updates and Housekeeping Security and Compliance Server administration tools DHCP and DNS configuration Active Directory User and Computer administration console to manage Objects, including Organisation Units, Computer Objects, User objects, User attributes Group Policy Administration Domain Health and Security diagnostics Automation and replication Enterprise Storeage Management (NETAPP), Snapshots, Replication, Recovery Datacentre Migrations and Service Transformation Configuration, OS Imaging & Deployment, Software deployment, patch management, reporting, Scripting, and problem resolution Software Packaging, Unattended Installs, Software Deployment Good understanding of the OSI model IP Networking, understanding of core protocols, IPv4 addressing and subnetting, IP routing protocols. Core Infrastructure services, DNS and DHCP, Network Policy Server, RADIUS, VPN Firewall Administration Management of server room facilities Highly Desirable Meraki SD-WAN Linux Serevr Administration Palo Alto Firewall Net-App SAN ON-TAP Oracle Server Comvault Backup Solutions VMware vCentre/ESXi At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Senior SQL Application Support, Energy Tariff's experience required, Home Based. £30000 - 38000 + benefits. Support of Energy Tariff's experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of Energy Tariffs. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, including energy tariffs. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £ 30000- 38000 + benefits.
26/06/2024
Full time
Senior SQL Application Support, Energy Tariff's experience required, Home Based. £30000 - 38000 + benefits. Support of Energy Tariff's experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of Energy Tariffs. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, including energy tariffs. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £ 30000- 38000 + benefits.
Senior SQL Application Support, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.
25/06/2024
Full time
Senior SQL Application Support, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.