Jumar Solutions Ltd
Solihull, West Midlands
Job Title: Dynamics 365/Power Platform Support Engineer Division: Technology Delivery Account: Financial Services/Public Sector Reporting to: Support Team Lead Type of Vacancy: Permanent Application Support Engineer will be responsible for maintaining support of Dynamics 365 and Power Platform based applications of our key clients in financial services/public sector. Applicants should have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification, RCA and Remediation/Solution options documents and work closely with Development team. To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on a backlog of prioritised problems/defects Review Alerting & Monitoring requirements from production perspective are addressed in every project and system under change Acquire knowledge and technical documentation required of new projects that will be transitioned to BAU support To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Required Skills and Experience Microsoft CRM dynamics Expertise in JavaScript and C# Plugin development/debugging FetchXML Experience To understand solutions, system jobs/processes/cloud flows, Business Process Flows, use xrmtoolkit and apps to investigate issues. JS scripts, .net plugin code used in the solutions, data import and export Power Platform Model Driven Apps Canvas Apps Power Automate Power Pages, Power Portal, ADX Studio Common Data Model Common Data Service Power Apps ALM process, deployment via unmanaged/managed solution layering Knowledge of other D365 modules like Customer Insights, Customer Voice Provisioning & configuring OOB features for Power apps/Dynamics portals Power BI Experience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage, On Premise Data gateway. Experience in SharePoint, Azure Services like LogicApps, Functions, Azure Storage, APIM, Integration with Power platform/Dynamics Experience working with highly skilled dev/support team in developing or maintaining critical business applications Systems thinking - the ability to see how parts interact with the whole ("big picture"-thinking) Analytical Thinking: Good at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation. Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Ability to be calm, and collected during technical problem solving Applying standards: Good in application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Excellent time management and prioritization skills Personal Characteristics Outstanding track record in Power Platform development with demonstrable success in previous roles Ability to troubleshoot D365 and Power Platform issues in support capacity, work with lead developer/architects & BA to resolve issues. Ability to work at a detailed level, understanding all aspects of the development process Very high attention to detail coupled with a focus on quality Must demonstrate a logical approach to problem solving Ability to explain complex technical issues in a way that non-technical people may understand Good interpersonal skills with the ability to communicate well; both written and verbal The ability to work well both on an individual basis and within a team Ability to prioritise and co-ordinate activities and to handle multiple tasks Self-motivated and able to work under pressure and to challenging deadlines Driven, energetic and enthusiastic, with a 'can do, will do' approach Proactive, highly disciplined and capable of researching and implementing solutions from scratch Strong desire to make a significant contribution to team achievements and willingness to help others less experienced Positive contribution to relationship building Strong Emotional Intelligence Education/Certifications Bachelor's degree in Computer Science, Engineering, or related discipline (2.1 or higher) Appropriate certifications for discipline
Job Title: Dynamics 365/Power Platform Support Engineer Division: Technology Delivery Account: Financial Services/Public Sector Reporting to: Support Team Lead Type of Vacancy: Permanent Application Support Engineer will be responsible for maintaining support of Dynamics 365 and Power Platform based applications of our key clients in financial services/public sector. Applicants should have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification, RCA and Remediation/Solution options documents and work closely with Development team. To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on a backlog of prioritised problems/defects Review Alerting & Monitoring requirements from production perspective are addressed in every project and system under change Acquire knowledge and technical documentation required of new projects that will be transitioned to BAU support To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Required Skills and Experience Microsoft CRM dynamics Expertise in JavaScript and C# Plugin development/debugging FetchXML Experience To understand solutions, system jobs/processes/cloud flows, Business Process Flows, use xrmtoolkit and apps to investigate issues. JS scripts, .net plugin code used in the solutions, data import and export Power Platform Model Driven Apps Canvas Apps Power Automate Power Pages, Power Portal, ADX Studio Common Data Model Common Data Service Power Apps ALM process, deployment via unmanaged/managed solution layering Knowledge of other D365 modules like Customer Insights, Customer Voice Provisioning & configuring OOB features for Power apps/Dynamics portals Power BI Experience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage, On Premise Data gateway. Experience in SharePoint, Azure Services like LogicApps, Functions, Azure Storage, APIM, Integration with Power platform/Dynamics Experience working with highly skilled dev/support team in developing or maintaining critical business applications Systems thinking - the ability to see how parts interact with the whole ("big picture"-thinking) Analytical Thinking: Good at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation. Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Ability to be calm, and collected during technical problem solving Applying standards: Good in application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Excellent time management and prioritization skills Personal Characteristics Outstanding track record in Power Platform development with demonstrable success in previous roles Ability to troubleshoot D365 and Power Platform issues in support capacity, work with lead developer/architects & BA to resolve issues. Ability to work at a detailed level, understanding all aspects of the development process Very high attention to detail coupled with a focus on quality Must demonstrate a logical approach to problem solving Ability to explain complex technical issues in a way that non-technical people may understand Good interpersonal skills with the ability to communicate well; both written and verbal The ability to work well both on an individual basis and within a team Ability to prioritise and co-ordinate activities and to handle multiple tasks Self-motivated and able to work under pressure and to challenging deadlines Driven, energetic and enthusiastic, with a 'can do, will do' approach Proactive, highly disciplined and capable of researching and implementing solutions from scratch Strong desire to make a significant contribution to team achievements and willingness to help others less experienced Positive contribution to relationship building Strong Emotional Intelligence Education/Certifications Bachelor's degree in Computer Science, Engineering, or related discipline (2.1 or higher) Appropriate certifications for discipline