Background The client believes in making Britain more connected, so we can all lead smarter, greener lives. We're a relatively young company, with a very mature assignment. Our universal, secure network will be in 30 million homes and businesses. That'll make it the largest network in Britain. The scope of what we do and what's in our roadmap is much further reaching than what the business was originally established to deliver. The client is at a pivotal point of transformation, looking to enhance its operational efficiency and strategic execution. Our EPMO (Enterprise Portfolio Management Office) is at the heart of this change, driving the development and implementation of best practices across the organisation. We seek a dynamic and versatile Pipeline and Front Door Manager to help us through this exciting journey of growth and innovation. The Role Change will play a critical role in enabling the organisation to achieve its strategic ambitions. With an ever-increasing pace and evolving customer needs, the business needs to ensure that its product and change portfolio is delivered effectively and efficiently. As a result a new Enterprise Portfolio Management capability is being established to plan, monitor, assure and report on delivery of all initiatives across the business. The Enterprise Portfolio Management Office will be responsible for improving the strategic alignment and value for money of the change portfolio. It will ensure that: all change activity aligns to strategic objectives; there is transparency and clarity around change portfolio prioritisation, delivery and outcomes; there is increased focus on the outcome and value of change; delivery standardisation (in the form of best practice procedures, tools, techniques & methodologies) is driven into the organisation where it makes sense for there to be greater consistency and scalability; a capable change delivery community is created to enable greater sharing of best practices. It will also help drive the transition of the organisation to a greater product mindset and outcome-based organisation. The EPMO additionally provides the objective 'single source of truth' view of delivery performance for the portfolio and leads the management/resolution of cross-programme risks, issues and points of contention to maximise effectiveness of change implementation. It also acts as the central custodian for information and knowledge management. The Pipeline & Front Door Manager will operate a robust pipeline process for evaluating, selecting and prioritising projects/programmes for entry through the Front Door on to the Enterprise Portfolio. Reporting to the Head of Enterprise Planning, this role will be based in London or Manchester with travel to the other office being a pre-requisite. The role will require a minimum of 8 days a month in the office. Key Accountabilities * Manage/operate the Pipeline and Front Door process, working closely with Portfolio Business Partners to identify new portfolio initiatives for consideration. * Ensure that documents/business cases for each initiative wanting to go through the Front Door are prepared to the right standard to enable leadership to make an informed decision on inclusion and prioritisation. * Work with a range of stakeholders within the EPMO and the wider business to ensure that all initiatives meet established criteria before entering the portfolio. * Drive the ongoing maintenance of the front door process to ensure it remains efficient, relevant, aligned to EPMO objectives, and responds to any changing business needs. * Drive and facilitate cross-Functional engagement across pipeline planning activities. * Support the production and maintenance of the Enterprise Plan, working closely with the Enterprise Planning Manager to ensure alignment. * Support the production and maintenance of the Resource Plan, working closely with the Portfolio Resource Planning Manager to ensure alignment. Skills and Experience * Portfolio Entry/Assessment Experience - Demonstrable experience in operating portfolio entry processes or similar work reception processes in a fast paced, complex environment. * Portfolio Management Expertise - Strong understanding of portfolio management methodologies, tools and best practices. * Business Case Expertise - Experience of business case analysis and strategic evaluation. * Analytical Mindset - Attention to detail with strong analytical and problem-solving abilities. * Flexibility - Adaptable and able to manage multiple priorities in a dynamic environment. * Product Mindset - Experience operating in a product-driven and outcome-based organisation. * Collaboration - Excellent relationship development and management skills with the confidence to effectively challenge others where appropriate, including ExCo and SLT level. * Stakeholder Management - Ability to manage a complex set of stakeholder interactions, both internal and external, and resolve conflicting priorities if required. * Change Management - Ability to influence, shape and drive improvement initiatives and lead/deliver successful change in large, fast-paced and complex programme environments with multiple internal and external stakeholder groups. * Effective Communication - Excellent communication and interpersonal skills with an ability to rapidly interpret complex technical information and provide clear, concise insight and reporting that drives effective leadership decision making. * Resilience - Strong initiative and drive, self-motivated with an aptitude to work well under pressure and with low supervision. Qualifications * Batchelor's Degree in a relevant field OR equivalent professional experience in a related field. * Industry recognised Portfolio management certification preferred (eg MoP - Management of Portfolios). Unfortunately due to the high volume of applicants we won't be able to respond to everyone.
26/06/2024
Full time
Background The client believes in making Britain more connected, so we can all lead smarter, greener lives. We're a relatively young company, with a very mature assignment. Our universal, secure network will be in 30 million homes and businesses. That'll make it the largest network in Britain. The scope of what we do and what's in our roadmap is much further reaching than what the business was originally established to deliver. The client is at a pivotal point of transformation, looking to enhance its operational efficiency and strategic execution. Our EPMO (Enterprise Portfolio Management Office) is at the heart of this change, driving the development and implementation of best practices across the organisation. We seek a dynamic and versatile Pipeline and Front Door Manager to help us through this exciting journey of growth and innovation. The Role Change will play a critical role in enabling the organisation to achieve its strategic ambitions. With an ever-increasing pace and evolving customer needs, the business needs to ensure that its product and change portfolio is delivered effectively and efficiently. As a result a new Enterprise Portfolio Management capability is being established to plan, monitor, assure and report on delivery of all initiatives across the business. The Enterprise Portfolio Management Office will be responsible for improving the strategic alignment and value for money of the change portfolio. It will ensure that: all change activity aligns to strategic objectives; there is transparency and clarity around change portfolio prioritisation, delivery and outcomes; there is increased focus on the outcome and value of change; delivery standardisation (in the form of best practice procedures, tools, techniques & methodologies) is driven into the organisation where it makes sense for there to be greater consistency and scalability; a capable change delivery community is created to enable greater sharing of best practices. It will also help drive the transition of the organisation to a greater product mindset and outcome-based organisation. The EPMO additionally provides the objective 'single source of truth' view of delivery performance for the portfolio and leads the management/resolution of cross-programme risks, issues and points of contention to maximise effectiveness of change implementation. It also acts as the central custodian for information and knowledge management. The Pipeline & Front Door Manager will operate a robust pipeline process for evaluating, selecting and prioritising projects/programmes for entry through the Front Door on to the Enterprise Portfolio. Reporting to the Head of Enterprise Planning, this role will be based in London or Manchester with travel to the other office being a pre-requisite. The role will require a minimum of 8 days a month in the office. Key Accountabilities * Manage/operate the Pipeline and Front Door process, working closely with Portfolio Business Partners to identify new portfolio initiatives for consideration. * Ensure that documents/business cases for each initiative wanting to go through the Front Door are prepared to the right standard to enable leadership to make an informed decision on inclusion and prioritisation. * Work with a range of stakeholders within the EPMO and the wider business to ensure that all initiatives meet established criteria before entering the portfolio. * Drive the ongoing maintenance of the front door process to ensure it remains efficient, relevant, aligned to EPMO objectives, and responds to any changing business needs. * Drive and facilitate cross-Functional engagement across pipeline planning activities. * Support the production and maintenance of the Enterprise Plan, working closely with the Enterprise Planning Manager to ensure alignment. * Support the production and maintenance of the Resource Plan, working closely with the Portfolio Resource Planning Manager to ensure alignment. Skills and Experience * Portfolio Entry/Assessment Experience - Demonstrable experience in operating portfolio entry processes or similar work reception processes in a fast paced, complex environment. * Portfolio Management Expertise - Strong understanding of portfolio management methodologies, tools and best practices. * Business Case Expertise - Experience of business case analysis and strategic evaluation. * Analytical Mindset - Attention to detail with strong analytical and problem-solving abilities. * Flexibility - Adaptable and able to manage multiple priorities in a dynamic environment. * Product Mindset - Experience operating in a product-driven and outcome-based organisation. * Collaboration - Excellent relationship development and management skills with the confidence to effectively challenge others where appropriate, including ExCo and SLT level. * Stakeholder Management - Ability to manage a complex set of stakeholder interactions, both internal and external, and resolve conflicting priorities if required. * Change Management - Ability to influence, shape and drive improvement initiatives and lead/deliver successful change in large, fast-paced and complex programme environments with multiple internal and external stakeholder groups. * Effective Communication - Excellent communication and interpersonal skills with an ability to rapidly interpret complex technical information and provide clear, concise insight and reporting that drives effective leadership decision making. * Resilience - Strong initiative and drive, self-motivated with an aptitude to work well under pressure and with low supervision. Qualifications * Batchelor's Degree in a relevant field OR equivalent professional experience in a related field. * Industry recognised Portfolio management certification preferred (eg MoP - Management of Portfolios). Unfortunately due to the high volume of applicants we won't be able to respond to everyone.
Senior IT Infrastructure Manager (UK & North America) One of Europe leading food manufacturing and distributions companies with a global presence requires a Senior IT Infrastructure and Operations Manager to based out of its UK hub within Greater Bath area. This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to 'enhance health and well-being' and support British food and farming and focus on using the best 'ethical and sustainably' sourced produce. The I&O Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation. The Senior Infrastructure Manager is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies. This role reports to the VP, Information Technology and has line management responsibilities for a team of 10. Key responsibilities Sets the mission, vision, and strategy of the I&O organisation to maximise the success of business and IT enterprise initiatives. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Works with the IT senior leadership team on the service portfolio and governance required to prioritise resources, including budget. Works with key stakeholders to measure and prioritise technical debt remediation. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them. Drives alignment of I&O strategies to the organization's environmental, social and governance Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within Creates a culture of continuous cost optimisation. Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related This includes delivery of a comprehensive IT asset management program. Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Required skills Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc) A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation. A proactive, hands-on all rounder who combines a highly technical skill set with the ability to lead technical teams. Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives. Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role Evangelising and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Consolidating operations capabilities in large, complex enterprise organisations to deliver improved efficiency, while balancing customer preferences for agility. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills Ability to build consensus, make decisions based on many variables, and gain support for major Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore/offshore resource models This role offers a basic salary up to £90K with an additional car allowance/car, bonus, pension. Hybrid role: 3 days onsite in Greater Bath office. This is a fantastic opportunity to join a true industry leader in a position of real influence.
26/06/2024
Full time
Senior IT Infrastructure Manager (UK & North America) One of Europe leading food manufacturing and distributions companies with a global presence requires a Senior IT Infrastructure and Operations Manager to based out of its UK hub within Greater Bath area. This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to 'enhance health and well-being' and support British food and farming and focus on using the best 'ethical and sustainably' sourced produce. The I&O Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation. The Senior Infrastructure Manager is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies. This role reports to the VP, Information Technology and has line management responsibilities for a team of 10. Key responsibilities Sets the mission, vision, and strategy of the I&O organisation to maximise the success of business and IT enterprise initiatives. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Works with the IT senior leadership team on the service portfolio and governance required to prioritise resources, including budget. Works with key stakeholders to measure and prioritise technical debt remediation. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them. Drives alignment of I&O strategies to the organization's environmental, social and governance Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within Creates a culture of continuous cost optimisation. Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related This includes delivery of a comprehensive IT asset management program. Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Required skills Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc) A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation. A proactive, hands-on all rounder who combines a highly technical skill set with the ability to lead technical teams. Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives. Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role Evangelising and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Consolidating operations capabilities in large, complex enterprise organisations to deliver improved efficiency, while balancing customer preferences for agility. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills Ability to build consensus, make decisions based on many variables, and gain support for major Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore/offshore resource models This role offers a basic salary up to £90K with an additional car allowance/car, bonus, pension. Hybrid role: 3 days onsite in Greater Bath office. This is a fantastic opportunity to join a true industry leader in a position of real influence.
Technical Account Manager Up to £70K base plus bonus Hybrid, travel to central London offices Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical Account Manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge Develop and own customers technical roadmap Identify opportunities for innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience What's next? If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/06/2024
Full time
Technical Account Manager Up to £70K base plus bonus Hybrid, travel to central London offices Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical Account Manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge Develop and own customers technical roadmap Identify opportunities for innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience What's next? If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical account manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge and insight to resolve performance capacity issues Develop and own customers technical roadmap Innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience Monitor and analyse customer needs What's next If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
25/06/2024
Full time
Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical account manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge and insight to resolve performance capacity issues Develop and own customers technical roadmap Innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience Monitor and analyse customer needs What's next If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Fleet, Hampshire
Technical Account Manager Excellent opportunity for a passionate Technical Account Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to have a strong technical mindset grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist. The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills. You will be responsible for the whole life cycle from requirement gathering to software implementation. This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package. Skills required: 5+ year's experience of providing customer success ideally within a financial or software company Software Implementations Excellent internal and external communication skills Strong technical background Excellent problem-solving skills including attention to detail Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.) Proven ability in sound planning and persistent execution. Key responsibilities: Guide and lead customers, gather and clearly document requirements Conduct reviews of the products out clients are using to ensure they are maximising the benefit Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects Self-manage personal workload of issues against agreements, time lines, and business impact Contribute towards the Customer Success KPI and targets Provide best practice guidance to customers through to implementation If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
25/06/2024
Full time
Technical Account Manager Excellent opportunity for a passionate Technical Account Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to have a strong technical mindset grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist. The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills. You will be responsible for the whole life cycle from requirement gathering to software implementation. This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package. Skills required: 5+ year's experience of providing customer success ideally within a financial or software company Software Implementations Excellent internal and external communication skills Strong technical background Excellent problem-solving skills including attention to detail Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.) Proven ability in sound planning and persistent execution. Key responsibilities: Guide and lead customers, gather and clearly document requirements Conduct reviews of the products out clients are using to ensure they are maximising the benefit Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects Self-manage personal workload of issues against agreements, time lines, and business impact Contribute towards the Customer Success KPI and targets Provide best practice guidance to customers through to implementation If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
25/06/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Head of Product Certain Advantage is hiring for a Head of Product based in Manchester. This role is on a permanent basis and is hybrid based. We're working with a fin-tech company that specialises in providing seamless digital payment solutions for businesses and individuals across Africa, facilitating secure and efficient financial transactions. Does this sound like your next career move? If you're ambitious to grow, this may be your next role. Do you have experience within a high growth, B2B SaaS environment? Are you a commercially astute individual focused on product led growth to drive revenue? The Role: This role is for a dynamic Head of Product. Someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. Work in conjunction with the Senior Leadership team to create a short- and medium-term product road-map that is aligned to the long-term strategic product vision. Own the Product Development Lifecycle (PDLC) and be accountable for items from conception through to full go to market and beyond. Develop the product function to be a Subject Matter (SME) centre of expertise on the company's products and services and the payments ecosystem spanning payment rails, schemes, networks, and regulatory requirements. Take full accountability for product requirements and definition ensuring the quality of work that enters the build phase of the PDLC is extremely high. Act as the leadership interface between product and engineering working closely with Head of Engineering and technical leads through the define, planning, deployment and release phases of the PDLC. Continuously review and develop product management processes and tools to ensure we operate at pace. Working through the Product Managers lead on all go to market (GTM) initiatives, managing the GTM motion in parallel with the development process. Engage with marketing, sales and operations to ensure market readiness The individual: An exceptional people leader who has developed and fostered a high performing, high profile product team through coaching and mentoring. You will be an excellent cross functional relationship builder and understand the significance of these relationships for the success of your role. You will be a pragmatic individual to ensure that we deliver value to customers quickly. A keen eye for detail who will work closely with product owners and managers and instil this behaviour within the team. The Benefits: You will be entitled to 25 day's holiday + 8 bank holidays increasing with length of service. Birthday off work 2 Volunteer days a year. The option to purchase additional days holiday. We operate a contributory pension scheme which you will be auto enrolled into from day one of employment. Free Gym Membership with Pure Gym or a monthly Well being Allowance Enhanced maternity, paternity, and adoption leave. Cycle to work scheme. Health cash plan Free breakfast & lunch food when in the Manchester office Discounted Parking in Manchester Access to training - both internal and external We also plant a tree for every new starter that joins us! Does this sound like your next career move? Apply today. Reference: 73077 Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.
25/06/2024
Full time
Head of Product Certain Advantage is hiring for a Head of Product based in Manchester. This role is on a permanent basis and is hybrid based. We're working with a fin-tech company that specialises in providing seamless digital payment solutions for businesses and individuals across Africa, facilitating secure and efficient financial transactions. Does this sound like your next career move? If you're ambitious to grow, this may be your next role. Do you have experience within a high growth, B2B SaaS environment? Are you a commercially astute individual focused on product led growth to drive revenue? The Role: This role is for a dynamic Head of Product. Someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. Work in conjunction with the Senior Leadership team to create a short- and medium-term product road-map that is aligned to the long-term strategic product vision. Own the Product Development Lifecycle (PDLC) and be accountable for items from conception through to full go to market and beyond. Develop the product function to be a Subject Matter (SME) centre of expertise on the company's products and services and the payments ecosystem spanning payment rails, schemes, networks, and regulatory requirements. Take full accountability for product requirements and definition ensuring the quality of work that enters the build phase of the PDLC is extremely high. Act as the leadership interface between product and engineering working closely with Head of Engineering and technical leads through the define, planning, deployment and release phases of the PDLC. Continuously review and develop product management processes and tools to ensure we operate at pace. Working through the Product Managers lead on all go to market (GTM) initiatives, managing the GTM motion in parallel with the development process. Engage with marketing, sales and operations to ensure market readiness The individual: An exceptional people leader who has developed and fostered a high performing, high profile product team through coaching and mentoring. You will be an excellent cross functional relationship builder and understand the significance of these relationships for the success of your role. You will be a pragmatic individual to ensure that we deliver value to customers quickly. A keen eye for detail who will work closely with product owners and managers and instil this behaviour within the team. The Benefits: You will be entitled to 25 day's holiday + 8 bank holidays increasing with length of service. Birthday off work 2 Volunteer days a year. The option to purchase additional days holiday. We operate a contributory pension scheme which you will be auto enrolled into from day one of employment. Free Gym Membership with Pure Gym or a monthly Well being Allowance Enhanced maternity, paternity, and adoption leave. Cycle to work scheme. Health cash plan Free breakfast & lunch food when in the Manchester office Discounted Parking in Manchester Access to training - both internal and external We also plant a tree for every new starter that joins us! Does this sound like your next career move? Apply today. Reference: 73077 Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.
The Finance Modernization Programme Solution Architect will serve as the Banks' trusted advisor and be the counterpart to the delivery SI's (Version 1) solution architect. This is a senior role requiring expert level functional knowledge in designing, planning and implementing Oracle Cloud ERP Financials, Procurement, Projects, Enterprise Planning and Budgeting solutions. 15+ years of expert level knowledge and experience as an Oracle Financials, Procurement, Projects and Reporting functional leader; 7-10 of those years designing, planning and implementing Oracle Cloud ERP and Procurement solutions. Ideal candidate would have served as an accountant or department head/manager in finance & accounting. This is a true consulting resource that leads and collaborates at all levels of the organization. Ability to synthesize complex information for executive and business leadership consumption and decision making. Excellent communications skills and the ability to prepare and present reports to executive and business leadership, the various decision/governance boards and the Programme oversight team. Build consensus and negotiate compromise across the diverse set of senior level internal and external stakeholders who may have competing priorities. Defining, managing, challenging, and delivering the Fusion Solution Design and Build in the Programme alongside the System Integrator (Version 1) and the Technology Solution Architect. Ensuring and managing the Programme's compliance with the bank's architectural frameworks and policies. Planning, implementing, and driving solution delivery plans, resources and governance. Constructively challenging and assessing overall design, build and test process and service delivery effectiveness and programme progress. This is not a technical role. Current security clearance is not a hard requirement, however highly desirable.
24/06/2024
Full time
The Finance Modernization Programme Solution Architect will serve as the Banks' trusted advisor and be the counterpart to the delivery SI's (Version 1) solution architect. This is a senior role requiring expert level functional knowledge in designing, planning and implementing Oracle Cloud ERP Financials, Procurement, Projects, Enterprise Planning and Budgeting solutions. 15+ years of expert level knowledge and experience as an Oracle Financials, Procurement, Projects and Reporting functional leader; 7-10 of those years designing, planning and implementing Oracle Cloud ERP and Procurement solutions. Ideal candidate would have served as an accountant or department head/manager in finance & accounting. This is a true consulting resource that leads and collaborates at all levels of the organization. Ability to synthesize complex information for executive and business leadership consumption and decision making. Excellent communications skills and the ability to prepare and present reports to executive and business leadership, the various decision/governance boards and the Programme oversight team. Build consensus and negotiate compromise across the diverse set of senior level internal and external stakeholders who may have competing priorities. Defining, managing, challenging, and delivering the Fusion Solution Design and Build in the Programme alongside the System Integrator (Version 1) and the Technology Solution Architect. Ensuring and managing the Programme's compliance with the bank's architectural frameworks and policies. Planning, implementing, and driving solution delivery plans, resources and governance. Constructively challenging and assessing overall design, build and test process and service delivery effectiveness and programme progress. This is not a technical role. Current security clearance is not a hard requirement, however highly desirable.
Request Technology - Craig Johnson
Franklin Park, Illinois
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
22/06/2024
Full time
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
Technical Services Manager My client is one of the Midlands largest Food Manufacturing companies and are seeking a Technical Services Manager to join them. The Technical Services function is to ensure systems are fit for purpose, accessible, compliant with customer codes of practice and consider all aspects of food safety, quality, and legality. In this role you will be expected to drive delivery and continual improvement in relation to customer services ensuring customer to factory alignment with clear transparency. Drive the customer's best practice food production standards and technical standards taking into consideration the commercial challenges of the business. Responsibilities: Working safely, wearing the correct PPE, reporting accidents & near misses Internal Auditing: Quality Management System, Prerequisite Programs Lead service audits, Hallal Kosher and organic. Manage raw materials & Supplier verification Training of Operations on critical food safety, legality and quality procedures and processes Investigate customer complaints and non-conformance issues Develop, recommend and monitor corrective and preventive actions Ensuring internal and external customer requirements are achieved and continually improved with regard to products post launch and issues arising from visits and audits. Ensure customer and legal requirements are maintained for compliance at all times. Manage the successful delivery of the development cycle by providing relevant information at weekly project meetings, and those associated with our gated development process. Ensure all relevant technical matters relating to customer/product are formally communicated to the appropriate personnel within the business. To develop and maintain effective relationships with all stakeholders across the business To be considered for this position you will be expected to show you have experience in the following: Degree/HND (Food Science/Technology/Science based subject) Experience working in a Food Manufacturing environment Implementing compliance to technical policies Manufacturing safe, legal and quality products consistently Proactively collecting, collating and reporting on relevant site data Participate, where applicable achieving site certifications Confident to manage and resolve complex or challenging situations in a professional manner. Leadership and management style which promotes individual accountability, through coaching and recognition to inspire high performance. Ensured compliance with raw material and finished product specifications Carried out internal and supplier audits Compliant to product surveillance systems Artwork approval
21/06/2024
Full time
Technical Services Manager My client is one of the Midlands largest Food Manufacturing companies and are seeking a Technical Services Manager to join them. The Technical Services function is to ensure systems are fit for purpose, accessible, compliant with customer codes of practice and consider all aspects of food safety, quality, and legality. In this role you will be expected to drive delivery and continual improvement in relation to customer services ensuring customer to factory alignment with clear transparency. Drive the customer's best practice food production standards and technical standards taking into consideration the commercial challenges of the business. Responsibilities: Working safely, wearing the correct PPE, reporting accidents & near misses Internal Auditing: Quality Management System, Prerequisite Programs Lead service audits, Hallal Kosher and organic. Manage raw materials & Supplier verification Training of Operations on critical food safety, legality and quality procedures and processes Investigate customer complaints and non-conformance issues Develop, recommend and monitor corrective and preventive actions Ensuring internal and external customer requirements are achieved and continually improved with regard to products post launch and issues arising from visits and audits. Ensure customer and legal requirements are maintained for compliance at all times. Manage the successful delivery of the development cycle by providing relevant information at weekly project meetings, and those associated with our gated development process. Ensure all relevant technical matters relating to customer/product are formally communicated to the appropriate personnel within the business. To develop and maintain effective relationships with all stakeholders across the business To be considered for this position you will be expected to show you have experience in the following: Degree/HND (Food Science/Technology/Science based subject) Experience working in a Food Manufacturing environment Implementing compliance to technical policies Manufacturing safe, legal and quality products consistently Proactively collecting, collating and reporting on relevant site data Participate, where applicable achieving site certifications Confident to manage and resolve complex or challenging situations in a professional manner. Leadership and management style which promotes individual accountability, through coaching and recognition to inspire high performance. Ensured compliance with raw material and finished product specifications Carried out internal and supplier audits Compliant to product surveillance systems Artwork approval
Freelance Account Manager Ready to dive into the heart of freelance account management with one of the world's largest digital agencies? Excellent, let's see what's cooking: Title: Freelance Digital Account Manager Start: Monday 1st July 2024 Length: 1 year: Monday 3rd March 2025 Client: Global Digital Agency Day rate: £350 a day IR35: Inside IR35 (cannot use your Limited company, legally can only invoice through an Umbrella Company) Remote: Hybrid working (Unchangeable) - 3 days a week in-house on Tuesday, Wednesday + Thursday (other days will be remote) Location: Central East London Brief: - Leading all digital projects + strong experience of digital strategy, UX, design, technical builds, analytics and mobile. - Working with the Business Director to ensure the running of deliverables. - Focus on strategy, execution and overseeing delivery with the PM team. - Highly preferable experience: Modern Luxury brand experience. - Understanding and implementation of the approval systems. - Highly preferable experience: Automotive brand experience. - Supporting the Account Director and the Strategy team. - Understanding the creative process: UX and design. - Financial management. Like what you read? You know what to do now : )
21/06/2024
Project-based
Freelance Account Manager Ready to dive into the heart of freelance account management with one of the world's largest digital agencies? Excellent, let's see what's cooking: Title: Freelance Digital Account Manager Start: Monday 1st July 2024 Length: 1 year: Monday 3rd March 2025 Client: Global Digital Agency Day rate: £350 a day IR35: Inside IR35 (cannot use your Limited company, legally can only invoice through an Umbrella Company) Remote: Hybrid working (Unchangeable) - 3 days a week in-house on Tuesday, Wednesday + Thursday (other days will be remote) Location: Central East London Brief: - Leading all digital projects + strong experience of digital strategy, UX, design, technical builds, analytics and mobile. - Working with the Business Director to ensure the running of deliverables. - Focus on strategy, execution and overseeing delivery with the PM team. - Highly preferable experience: Modern Luxury brand experience. - Understanding and implementation of the approval systems. - Highly preferable experience: Automotive brand experience. - Supporting the Account Director and the Strategy team. - Understanding the creative process: UX and design. - Financial management. Like what you read? You know what to do now : )
Sales Director - Permanent - London - Hybrid Job Description: You will be responsible for selling Data Solution to UK and EU and regions. A maverick self-starter, you understand brand building, how to sell innovation, drive deals forward and compress decision cycles. You will play a key role in driving our business to great heights, and drive our revenue growth in parallel. We're looking for a passionate Sales hacker with a track record of proven sales success in Software Solutions in Fortune 1000. Prior experience in Analytics, Big Data will be an added advantage. Key Responsibilities: Develop a good understanding of customer's needs in industry, competitors, market pressures and incorporate this thinking into compelling propositions Develop and execute sales strategies, plans, and processes to drive revenue growth and achieve targets Build and maintain strong relationships with clients, partners, and stakeholders to ensure high levels of customer satisfaction I dentify and pursue new business opportunities, and develop proposals and pitches to win new clients Collaborate with cross-functional teams, including delivery, project management, finance etc to ensure alignment and effective delivery of services Develop and manage budgets, forecasts, and resource allocation plans to ensure effective utilization of resources Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship Ability to travel to clients frequently and sometimes with little advance notice Requirements: Experience in sales and account management, with a proven track record of success in leading sales teams and driving revenue growth Experience in the technology services industry, with a focus on software development, IT consulting, or managed services Bachelor's degree in Technology, or a related field; MBA degree preferred Strong sales and account management expertise, with experience in developing and executing sales strategies, building and maintaining client relationships, and driving revenue growth Excellent communication, interpersonal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making Experience with CRM systems and sales analytics tools Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability
20/06/2024
Full time
Sales Director - Permanent - London - Hybrid Job Description: You will be responsible for selling Data Solution to UK and EU and regions. A maverick self-starter, you understand brand building, how to sell innovation, drive deals forward and compress decision cycles. You will play a key role in driving our business to great heights, and drive our revenue growth in parallel. We're looking for a passionate Sales hacker with a track record of proven sales success in Software Solutions in Fortune 1000. Prior experience in Analytics, Big Data will be an added advantage. Key Responsibilities: Develop a good understanding of customer's needs in industry, competitors, market pressures and incorporate this thinking into compelling propositions Develop and execute sales strategies, plans, and processes to drive revenue growth and achieve targets Build and maintain strong relationships with clients, partners, and stakeholders to ensure high levels of customer satisfaction I dentify and pursue new business opportunities, and develop proposals and pitches to win new clients Collaborate with cross-functional teams, including delivery, project management, finance etc to ensure alignment and effective delivery of services Develop and manage budgets, forecasts, and resource allocation plans to ensure effective utilization of resources Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship Ability to travel to clients frequently and sometimes with little advance notice Requirements: Experience in sales and account management, with a proven track record of success in leading sales teams and driving revenue growth Experience in the technology services industry, with a focus on software development, IT consulting, or managed services Bachelor's degree in Technology, or a related field; MBA degree preferred Strong sales and account management expertise, with experience in developing and executing sales strategies, building and maintaining client relationships, and driving revenue growth Excellent communication, interpersonal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making Experience with CRM systems and sales analytics tools Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.
19/06/2024
Full time
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.