Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure that any new starters or Leavers are processed in a timely manner. As well as at least 2 years of experience working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines of business and technology Confident in the use of Excel and formulas to analyse and present data. Basic knowledge of Exchange and SQL Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff and well as providing great work challenges and fantastic career progression! This IAM Analyst role has a salary up to £30, months FTC, hybrid working with 2-3 days in the office in Brighton, and a good benefits package. To be considered for this IAM Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Identity Access Management, IAM, Active Directory, Group Policy, Azure Entra, Brighton, Hybrid £30,000 + Benefits + Hybrid working
26/06/2024
Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure that any new starters or Leavers are processed in a timely manner. As well as at least 2 years of experience working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines of business and technology Confident in the use of Excel and formulas to analyse and present data. Basic knowledge of Exchange and SQL Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff and well as providing great work challenges and fantastic career progression! This IAM Analyst role has a salary up to £30, months FTC, hybrid working with 2-3 days in the office in Brighton, and a good benefits package. To be considered for this IAM Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Identity Access Management, IAM, Active Directory, Group Policy, Azure Entra, Brighton, Hybrid £30,000 + Benefits + Hybrid working
Service Desk Analyst - contract, inside IR35 Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service. Ability to learn quickly and share knowledge with other team members. Strong methodical troubleshooting/problem-solving skills.
26/06/2024
Project-based
Service Desk Analyst - contract, inside IR35 Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service. Ability to learn quickly and share knowledge with other team members. Strong methodical troubleshooting/problem-solving skills.
Senior SQL Application Support, Energy Tariff's experience required, Home Based. £30000 - 38000 + benefits. Support of Energy Tariff's experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of Energy Tariffs. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, including energy tariffs. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £ 30000- 38000 + benefits.
26/06/2024
Full time
Senior SQL Application Support, Energy Tariff's experience required, Home Based. £30000 - 38000 + benefits. Support of Energy Tariff's experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of Energy Tariffs. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, including energy tariffs. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £ 30000- 38000 + benefits.
Infrastructure Support Analyst - Insurance - City, London This role is Hybrid working 2 days per week in offices in the City of London and the remainder remotely Our Client, a specialist Consultancy who supply the Lloyd's of London Insurance market are looking for an Infrastructure support analyst to join their small dedicated team to maintain existing on-premise and Azure cloud infrastructure systems within the company. This role entails all aspects of IT infrastructure support, from communications/networking, server and PC build, desktop support and remote data centre management. Key responsibilities:- Build, maintain, and support the physical and virtual environment, network storage, backup, and recovery systems Configure all server builds and networks in compliance with IT security policies and accreditation standards Maintain software compliance for server operating systems, applications and client licences Monitor usage and performance to ensure Servers and services are operating correctly Work within the remit of the organisations cyber security policies Building and maintaining the IT hosting and security infrastructure Provide support to users Being part of the on-call IT rota to respond to emergencies and perform remote access Regularly auditing the network and systems to ensure compliance with IT policies and to identify areas for upgrades or improvements Skills/experience required:- In-depth experience with virtual environments and core Windows OS administration skills MS Azure knowledge Knowledge of server and storage hardware, IT security, high availability environments, and IP fundamentals Experience with Mobile Device Management (MDM) Knowledge of IP phone systems Relevant Microsoft qualifications, A+, Network+ or Security+ are a strong bonus
25/06/2024
Full time
Infrastructure Support Analyst - Insurance - City, London This role is Hybrid working 2 days per week in offices in the City of London and the remainder remotely Our Client, a specialist Consultancy who supply the Lloyd's of London Insurance market are looking for an Infrastructure support analyst to join their small dedicated team to maintain existing on-premise and Azure cloud infrastructure systems within the company. This role entails all aspects of IT infrastructure support, from communications/networking, server and PC build, desktop support and remote data centre management. Key responsibilities:- Build, maintain, and support the physical and virtual environment, network storage, backup, and recovery systems Configure all server builds and networks in compliance with IT security policies and accreditation standards Maintain software compliance for server operating systems, applications and client licences Monitor usage and performance to ensure Servers and services are operating correctly Work within the remit of the organisations cyber security policies Building and maintaining the IT hosting and security infrastructure Provide support to users Being part of the on-call IT rota to respond to emergencies and perform remote access Regularly auditing the network and systems to ensure compliance with IT policies and to identify areas for upgrades or improvements Skills/experience required:- In-depth experience with virtual environments and core Windows OS administration skills MS Azure knowledge Knowledge of server and storage hardware, IT security, high availability environments, and IP fundamentals Experience with Mobile Device Management (MDM) Knowledge of IP phone systems Relevant Microsoft qualifications, A+, Network+ or Security+ are a strong bonus
IT Service Desk Analysis Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Two shifts (08.00 - 16.30) and (14.30 - 23.00) Monday - Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience Position Responsibilities: Logging, updating and resolving Incidents and Requests Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA's Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams Creating knowledge articles and IT documentation Ability to use initiative or work as part of a team to resolve IT issues Technical Competencies: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange Business Competencies: Excellent communication skills (Communication to customers verbal and written is mandatory) Good problem-solving skills Organise workload effectively. Decision-making skills A Professional working attitude Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
25/06/2024
Full time
IT Service Desk Analysis Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Two shifts (08.00 - 16.30) and (14.30 - 23.00) Monday - Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience Position Responsibilities: Logging, updating and resolving Incidents and Requests Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA's Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams Creating knowledge articles and IT documentation Ability to use initiative or work as part of a team to resolve IT issues Technical Competencies: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange Business Competencies: Excellent communication skills (Communication to customers verbal and written is mandatory) Good problem-solving skills Organise workload effectively. Decision-making skills A Professional working attitude Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Senior SQL Application Support, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.
25/06/2024
Full time
Senior SQL Application Support, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
20/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
20/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Senior SQL Support Analyst, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000-38000 + benefits.
20/06/2024
Full time
Senior SQL Support Analyst, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000-38000 + benefits.
Role: Senior Network Analyst Salary: 52k - 56k Location: Birmingham (Hybrid - few days a week on site) We are seeking a Network Services Senior Analyst who will be responsible for the adoption and use of information and digital technology. You will be part of a team who is responsible for the effective operation, support and maintenance of existing, operational technology systems, including technology infrastructure (eg Servers, databases, networks) and end-user devices (eg desktop PC's, smartphones, tablets, Airwave terminals). You will also be responsible for the network infrastructure including the provision of Airwave, telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. You will also be responsible for providing expert advice across a range of disciplines within the scope of their teams, developing new processes and technology to support the company and continuously improving existing people, processes, and technology. Key Responsibilities: Airwave infrastructure - including covert and overt end-user Airwave devices, Integrated Communications Control System (ICCS), Airwave fleet mapping, and Airwave coverage. Data network infrastructure - including Local Area Networking, Wide Area Networking, and Wireless Networking. Voice and video infrastructure - including Voice Over IP (VOIP) and Video Conferencing technology. Firewall and gateway infrastructure - providing secure connectivity to the Internet and other networks (eg CJX, PSN). Key Deliverables: The provision of network services to include the support and maintenance of policy, systems and procedures, performance management, together with the efficient and effective use of resources; Provide specialist technical skills and knowledge that facilitate the security, integrity, and availability of Airwave infrastructure, data and voice network infrastructure; video conferencing technology; Firewall and gateway technology; Provide technical support assistance to projects as required; manage incidents and service requests, control and manage technical resources; provide escalation route for issues, minimise the impact of work undertaken on users and ensure technology is maintained, serviced, and repaired as required; Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework; Assist with the live implementation of new systems and their consequent maintenance and support, ensuring efficiency, legality and security are maintained; Ability to interpret statistical data and advise management of trends; Revise or develop procedure and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (eg legislative) requirements are met; Provide technical expertise as required in one or more of the following areas: Data network technology, Voice network technology and telephony, Airwave ICCS, Firewall technology, Video conferencing technology Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) Telephony Expertise (Avaya or Microsoft Teams Telephony would be perfect, but general telephony is expected) Routing/Switching and Firewall Expertise ITIL understanding Network technology and/or Airwave technology expertise National standards and legislation regarding communications knowledge Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Delegating work Communicated with senior managers from a customer service perspective using written and oral methods Benefits: Lucrative Pension Package Generous Holiday Package Extensive Benefits Package Contact us for further Information What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/06/2024
Full time
Role: Senior Network Analyst Salary: 52k - 56k Location: Birmingham (Hybrid - few days a week on site) We are seeking a Network Services Senior Analyst who will be responsible for the adoption and use of information and digital technology. You will be part of a team who is responsible for the effective operation, support and maintenance of existing, operational technology systems, including technology infrastructure (eg Servers, databases, networks) and end-user devices (eg desktop PC's, smartphones, tablets, Airwave terminals). You will also be responsible for the network infrastructure including the provision of Airwave, telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. You will also be responsible for providing expert advice across a range of disciplines within the scope of their teams, developing new processes and technology to support the company and continuously improving existing people, processes, and technology. Key Responsibilities: Airwave infrastructure - including covert and overt end-user Airwave devices, Integrated Communications Control System (ICCS), Airwave fleet mapping, and Airwave coverage. Data network infrastructure - including Local Area Networking, Wide Area Networking, and Wireless Networking. Voice and video infrastructure - including Voice Over IP (VOIP) and Video Conferencing technology. Firewall and gateway infrastructure - providing secure connectivity to the Internet and other networks (eg CJX, PSN). Key Deliverables: The provision of network services to include the support and maintenance of policy, systems and procedures, performance management, together with the efficient and effective use of resources; Provide specialist technical skills and knowledge that facilitate the security, integrity, and availability of Airwave infrastructure, data and voice network infrastructure; video conferencing technology; Firewall and gateway technology; Provide technical support assistance to projects as required; manage incidents and service requests, control and manage technical resources; provide escalation route for issues, minimise the impact of work undertaken on users and ensure technology is maintained, serviced, and repaired as required; Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework; Assist with the live implementation of new systems and their consequent maintenance and support, ensuring efficiency, legality and security are maintained; Ability to interpret statistical data and advise management of trends; Revise or develop procedure and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (eg legislative) requirements are met; Provide technical expertise as required in one or more of the following areas: Data network technology, Voice network technology and telephony, Airwave ICCS, Firewall technology, Video conferencing technology Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) Telephony Expertise (Avaya or Microsoft Teams Telephony would be perfect, but general telephony is expected) Routing/Switching and Firewall Expertise ITIL understanding Network technology and/or Airwave technology expertise National standards and legislation regarding communications knowledge Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Delegating work Communicated with senior managers from a customer service perspective using written and oral methods Benefits: Lucrative Pension Package Generous Holiday Package Extensive Benefits Package Contact us for further Information What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Analyst working with Financial Services for an initial 6-month contract , this will be up to £142.39 per day (inside IR35). This role will be 5 days per week onsite. Main Responsibilities Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly Validated systematic and analytical approach to problem solving with the ability to implement effective business solutions. Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful. Good written, verbal skills and ability to communicate technical information in simple terms to Directors, Board members, their support teams and German speaking colleagues appropriately. To act as a buddy for colleagues, providing mentor and support as required. Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS. Applicants work well individually and also as part of a team daily, specifically across 25 Gresham St and Leeds using agile solutions available to the Group. Familiarity with both the end to end Exec & International request/incident process and Exec incident processes is key with Telephony Support. Required Experience IT Support - providing IT support via telephone. German speaker - ability to communicate effectively to resolve issues with German speaking colleagues. Audio visual support. Office 365. Please apply should you meet the requirements.
19/06/2024
Project-based
IT Support Analyst working with Financial Services for an initial 6-month contract , this will be up to £142.39 per day (inside IR35). This role will be 5 days per week onsite. Main Responsibilities Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly Validated systematic and analytical approach to problem solving with the ability to implement effective business solutions. Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful. Good written, verbal skills and ability to communicate technical information in simple terms to Directors, Board members, their support teams and German speaking colleagues appropriately. To act as a buddy for colleagues, providing mentor and support as required. Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS. Applicants work well individually and also as part of a team daily, specifically across 25 Gresham St and Leeds using agile solutions available to the Group. Familiarity with both the end to end Exec & International request/incident process and Exec incident processes is key with Telephony Support. Required Experience IT Support - providing IT support via telephone. German speaker - ability to communicate effectively to resolve issues with German speaking colleagues. Audio visual support. Office 365. Please apply should you meet the requirements.
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.
19/06/2024
Full time
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
30/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments