Overview You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets. Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience. Key Responsibilities for the Application Support Consultant: Troubleshoot and update customers on incidents/bug fixes, including adjustments, testing, and deployment. Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval. Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live. Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA). Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations team for functional queries. Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live. Key Requirements Application Support Consultant: Minimum 2-3 years in Application/Functional Support or Service Delivery. Continual Service Improvement mindset with a strong sense of ownership. Strong interest in functional business processes. Strong customer focus, quality-driven, and proactive. Client-facing experience. Excellent analytical and problem-solving skills. Quick learner, eager to learn. Result-oriented, responsible, and takes ownership. Team player with a flexible attitude. Fluent in English with excellent oral and written communication skills. Knowledge of business applications. MS Dynamics AX or D365 experience (Desirable). ITIL certified (Desirable).
25/06/2024
Full time
Overview You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets. Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience. Key Responsibilities for the Application Support Consultant: Troubleshoot and update customers on incidents/bug fixes, including adjustments, testing, and deployment. Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval. Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live. Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA). Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations team for functional queries. Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live. Key Requirements Application Support Consultant: Minimum 2-3 years in Application/Functional Support or Service Delivery. Continual Service Improvement mindset with a strong sense of ownership. Strong interest in functional business processes. Strong customer focus, quality-driven, and proactive. Client-facing experience. Excellent analytical and problem-solving skills. Quick learner, eager to learn. Result-oriented, responsible, and takes ownership. Team player with a flexible attitude. Fluent in English with excellent oral and written communication skills. Knowledge of business applications. MS Dynamics AX or D365 experience (Desirable). ITIL certified (Desirable).
Dynamics 365 Functional Consultant Remote based, with option to work out of Edinburgh office if preferred Salary: £70,000-85,000 + bonus + package Key Skills: Dynamics 365 CE, Functional Consulting, Solution Design Concept have partnered with a market leading Microsoft Solutions Partner to recruit a Dynamics 365 Functional Consultant to join their growing managed services team. In this role you will be working closely with customers to create and develop bespoke solutions across Dynamics 365 CE (sales, customer service, marketing, customer insights). We are looking for someone with strong technical and design skills, with an ability to work closely with customers to gather requirements and create an engaging experience to get the most out of their D365 applications. What's in it for you? Competitive salary + package including private healthcare and bonus scheme. Flexible working - remote working contract with the option of working from London head office if preferred, or a mixture - whatever suits you! Significant investment in training and development, including funding towards accreditations, seminars, and training courses. Opportunity to work with the latest technology and on a range of exciting projects. The Role Work closely with customers to gather, fully understand, and document requirements. Design, build, and customise solutions across D365 CE platform to fulfil customer requirements. Work closely with wider technical teams including Solution Architecture and Presales to fulfil client needs, acting as the SME for D365 CE. Run workshops and training sessions for customers, and support with customer presentations when required. The Ideal Candidate Strong Dynamics 365 CE experience in a consultant capacity, responsible for designing and delivering bespoke solutions/applications for clients. Experience in translating requirements into functional designs. Expert Dynamics 365 CE knowledge especially around Sales, Marketing, Insights, and Customer Service. Comfortable in a customer facing consultant position, and able to translate technical terminology to non-technical users. Datamodelling and Dataverse understanding. If you'd be interested in hearing further details, please apply with an up-to-date copy of your CV.
25/06/2024
Full time
Dynamics 365 Functional Consultant Remote based, with option to work out of Edinburgh office if preferred Salary: £70,000-85,000 + bonus + package Key Skills: Dynamics 365 CE, Functional Consulting, Solution Design Concept have partnered with a market leading Microsoft Solutions Partner to recruit a Dynamics 365 Functional Consultant to join their growing managed services team. In this role you will be working closely with customers to create and develop bespoke solutions across Dynamics 365 CE (sales, customer service, marketing, customer insights). We are looking for someone with strong technical and design skills, with an ability to work closely with customers to gather requirements and create an engaging experience to get the most out of their D365 applications. What's in it for you? Competitive salary + package including private healthcare and bonus scheme. Flexible working - remote working contract with the option of working from London head office if preferred, or a mixture - whatever suits you! Significant investment in training and development, including funding towards accreditations, seminars, and training courses. Opportunity to work with the latest technology and on a range of exciting projects. The Role Work closely with customers to gather, fully understand, and document requirements. Design, build, and customise solutions across D365 CE platform to fulfil customer requirements. Work closely with wider technical teams including Solution Architecture and Presales to fulfil client needs, acting as the SME for D365 CE. Run workshops and training sessions for customers, and support with customer presentations when required. The Ideal Candidate Strong Dynamics 365 CE experience in a consultant capacity, responsible for designing and delivering bespoke solutions/applications for clients. Experience in translating requirements into functional designs. Expert Dynamics 365 CE knowledge especially around Sales, Marketing, Insights, and Customer Service. Comfortable in a customer facing consultant position, and able to translate technical terminology to non-technical users. Datamodelling and Dataverse understanding. If you'd be interested in hearing further details, please apply with an up-to-date copy of your CV.
Dynamics 365 Consultant Remote based, with option to work out of London office if preferred Salary: £70,000-85,000 + bonus + package Key Skills: Dynamics 365 CE, Functional Consulting, Solution Design Concept have partnered with a market leading Microsoft Solutions Partner to recruit a Dynamics 365 Consultant to join their growing managed services team. In this role you will be working closely with customers to create and develop bespoke solutions across Dynamics 365 CE (sales, customer service, marketing, customer insights). We are looking for someone with strong technical and design skills, with an ability to work closely with customers to gather requirements and create an engaging experience to get the most out of their D365 applications. What's in it for you? Competitive salary + package including private healthcare and bonus scheme. Flexible working - remote working contract with the option of working from London head office if preferred, or a mixture - whatever suits you! Significant investment in training and development, including funding towards accreditations, seminars, and training courses. Opportunity to work with the latest technology and on a range of exciting projects. The Role Work closely with customers to gather, fully understand, and document requirements. Design, build, and customise solutions across D365 CE apps to fulfil customer requirements. Work closely with wider technical teams including Solution Architecture and Presales to fulfil client needs, acting as the SME for D365 CE. Run workshops and training sessions for customers, and support with customer presentations when required. The Ideal Candidate Strong Dynamics 365 CE experience in a consultant capacity, responsible for designing and delivering bespoke solutions/applications for clients. Experience in translating requirements into functional designs. Expert Dynamics 365 CE knowledge especially around Sales, Marketing, Insights, and Customer Service. Comfortable in a customer facing consultant position, and able to translate technical terminology to non-technical users. Datamodelling and Dataverse understanding. If you'd be interested in hearing further details, please apply with an up-to-date copy of your CV.
21/06/2024
Full time
Dynamics 365 Consultant Remote based, with option to work out of London office if preferred Salary: £70,000-85,000 + bonus + package Key Skills: Dynamics 365 CE, Functional Consulting, Solution Design Concept have partnered with a market leading Microsoft Solutions Partner to recruit a Dynamics 365 Consultant to join their growing managed services team. In this role you will be working closely with customers to create and develop bespoke solutions across Dynamics 365 CE (sales, customer service, marketing, customer insights). We are looking for someone with strong technical and design skills, with an ability to work closely with customers to gather requirements and create an engaging experience to get the most out of their D365 applications. What's in it for you? Competitive salary + package including private healthcare and bonus scheme. Flexible working - remote working contract with the option of working from London head office if preferred, or a mixture - whatever suits you! Significant investment in training and development, including funding towards accreditations, seminars, and training courses. Opportunity to work with the latest technology and on a range of exciting projects. The Role Work closely with customers to gather, fully understand, and document requirements. Design, build, and customise solutions across D365 CE apps to fulfil customer requirements. Work closely with wider technical teams including Solution Architecture and Presales to fulfil client needs, acting as the SME for D365 CE. Run workshops and training sessions for customers, and support with customer presentations when required. The Ideal Candidate Strong Dynamics 365 CE experience in a consultant capacity, responsible for designing and delivering bespoke solutions/applications for clients. Experience in translating requirements into functional designs. Expert Dynamics 365 CE knowledge especially around Sales, Marketing, Insights, and Customer Service. Comfortable in a customer facing consultant position, and able to translate technical terminology to non-technical users. Datamodelling and Dataverse understanding. If you'd be interested in hearing further details, please apply with an up-to-date copy of your CV.
D365 Functional Lead - Power Platform/Pages - Remote/Birmingham D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of the role of leading on engagement they will also help develop other team members through on-the-project coaching. This role will be maily remote, with the occasional visit to Birmingham office. Key duties and responsibilities Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical) consultants ensuring smooth delivery and a unified approach. Participate in every aspect of the solution implementation from: leading workshops and analysing the customer's requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. Provide in-depth knowledge of the D365 CE applications and evaluate the customer's business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson's PMO function. Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. Pre-sales support including demonstrations and estimations supporting Crimson Sales and Consultancy teams as required. If modifications/customisations are required, either to processes or to the Dynamics 365 CE applications, the Functional Lead should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Responsible for conducting acceptance testing and training customer resources to successfully adopt and maintain the D365 CE solution. Have industry experience and understand challenges and risks when implementing vertically aligned applications. Technical Skills: Design, create and configure Dynamics 365 CE/Power Platform. solutions implementing Crimsons 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice) Marketing and campaigns Including Add-ons eg, Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and configuration including but not limited to: Entity Design & Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 CE report wizard and custom SQL Server Reporting Services (SSRS) reports. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Including standalone and Embedded. Canvas Apps with multiple screens. Power App Portals. Modern Workplace SharePoint. Teams. Microsoft Exchange Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
21/06/2024
Full time
D365 Functional Lead - Power Platform/Pages - Remote/Birmingham D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of the role of leading on engagement they will also help develop other team members through on-the-project coaching. This role will be maily remote, with the occasional visit to Birmingham office. Key duties and responsibilities Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical) consultants ensuring smooth delivery and a unified approach. Participate in every aspect of the solution implementation from: leading workshops and analysing the customer's requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. Provide in-depth knowledge of the D365 CE applications and evaluate the customer's business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson's PMO function. Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. Pre-sales support including demonstrations and estimations supporting Crimson Sales and Consultancy teams as required. If modifications/customisations are required, either to processes or to the Dynamics 365 CE applications, the Functional Lead should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Responsible for conducting acceptance testing and training customer resources to successfully adopt and maintain the D365 CE solution. Have industry experience and understand challenges and risks when implementing vertically aligned applications. Technical Skills: Design, create and configure Dynamics 365 CE/Power Platform. solutions implementing Crimsons 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice) Marketing and campaigns Including Add-ons eg, Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and configuration including but not limited to: Entity Design & Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 CE report wizard and custom SQL Server Reporting Services (SSRS) reports. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Including standalone and Embedded. Canvas Apps with multiple screens. Power App Portals. Modern Workplace SharePoint. Teams. Microsoft Exchange Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Outstanding opportunity to join this global enterprise and famous brand within the magic circle' of the legal sector. This role offers the opportunity to lead a brand new D365 development team as both a hands-on Technical Lead, line manager (team of 3) and mentor. Specifically, it is focused on the delivery of 3 major global projects customising D365 CRM using the Customer Service & Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You'll lead the development, support and promotion of D365 capabilities across the firm globally, so strong stakeholder engagement skills will be essential. You'll require the following skills and experience: Extensive D365 CRM hands on development experience at a senior or lead level Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience architecting and deploying D365 CRM solutions in global organisations Any exposure to Peppermint or other solution layers highly beneficial Experience line managing small teams of developers and functional consultants Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £86k-£96k + bonus + benefits. London & 70% remote. 24 month fixed term contract
19/06/2024
Outstanding opportunity to join this global enterprise and famous brand within the magic circle' of the legal sector. This role offers the opportunity to lead a brand new D365 development team as both a hands-on Technical Lead, line manager (team of 3) and mentor. Specifically, it is focused on the delivery of 3 major global projects customising D365 CRM using the Customer Service & Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You'll lead the development, support and promotion of D365 capabilities across the firm globally, so strong stakeholder engagement skills will be essential. You'll require the following skills and experience: Extensive D365 CRM hands on development experience at a senior or lead level Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience architecting and deploying D365 CRM solutions in global organisations Any exposure to Peppermint or other solution layers highly beneficial Experience line managing small teams of developers and functional consultants Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £86k-£96k + bonus + benefits. London & 70% remote. 24 month fixed term contract