Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Technician for a 13 week contract on a rate of £13.21/hour (PAYE). Responsibilities: - Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required. - Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue. - Analyse, diagnose, and resolve incidents, including escalating issues to third parties. - Ensure asset management information for the technology estate is current and recorded. - Update customers regarding service statuses, planned maintenance and service interruptions following communication procedures. - Deliver remote support to regional gardens and hybrid workers. - Assist in maintaining IT support procedure and process documentation. - Advise users on IT policy and promoting good working practice with technology. - Support improvements to systems and processes to ensure cyber security. - Improvement of customer satisfaction through effective communication and reduction response times. - Develop technical documentation for the internal team and for users in the form of Knowledge Base articles. - Advise users on application and technology usage. - Assist in maintaining user awareness of current cyber issues and identifying and reporting any cyber incidents or concerns. - Support event audio-visual set up and delivery. - Oversee peripheral AV equipment support and maintenance. - Provide support for printer fleet including managing incidents with managed service provider. - Maintain Microsoft Active Directory user accounts, including executing incoming requests for changes, provisioning new users, changing group membership, security settings and following workflows for leavers and their data. - Build, deploy, maintain, update, and repair end-user computer hardware devices. - Liaise with third-party support technicians for warranty calls. - Apply software images and updates to end user devices, reacting to and escalating requests for changes. - Assist in embedding secure working practices in organisational culture. Essential Skills: - Excellent communication skills, both verbal and written - Excellent customer service skills - 12 months practical experience of an IT service desk environment - Able to work autonomously; prioritising and managing workloads - Good attention to detail - Good problem-solving skills - Ability to diagnose hardware and software problems and resolve, or escalate as required - Excellent understanding of PC and peripheral architecture - Understanding of IT Network and remote working fundamentals - Ability to follow departmental guidelines and procedures - Ability to work with staff at all levels and provide practical training and knowledge transfer - Good understanding and experience of Microsoft Windows operations systems and productivity applications - Microsoft Office 365 suite - Good understanding and experience of Android operating system and smartphone/tablet products - Working knowledge of Microsoft Active Directory account administration and Group Policy - Experience supporting Audio/Visual systems including hybrid meeting systems - Understanding of working in an ITIL-based Service Desk environment - Good understanding of Apple MacOS, iOS and associated products - SVQ Level 3, HNC or equivalent experience - Professional accreditation in Microsoft products If you would like to hear more about this opportunity please get in touch.
21/06/2024
Project-based
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Technician for a 13 week contract on a rate of £13.21/hour (PAYE). Responsibilities: - Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required. - Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue. - Analyse, diagnose, and resolve incidents, including escalating issues to third parties. - Ensure asset management information for the technology estate is current and recorded. - Update customers regarding service statuses, planned maintenance and service interruptions following communication procedures. - Deliver remote support to regional gardens and hybrid workers. - Assist in maintaining IT support procedure and process documentation. - Advise users on IT policy and promoting good working practice with technology. - Support improvements to systems and processes to ensure cyber security. - Improvement of customer satisfaction through effective communication and reduction response times. - Develop technical documentation for the internal team and for users in the form of Knowledge Base articles. - Advise users on application and technology usage. - Assist in maintaining user awareness of current cyber issues and identifying and reporting any cyber incidents or concerns. - Support event audio-visual set up and delivery. - Oversee peripheral AV equipment support and maintenance. - Provide support for printer fleet including managing incidents with managed service provider. - Maintain Microsoft Active Directory user accounts, including executing incoming requests for changes, provisioning new users, changing group membership, security settings and following workflows for leavers and their data. - Build, deploy, maintain, update, and repair end-user computer hardware devices. - Liaise with third-party support technicians for warranty calls. - Apply software images and updates to end user devices, reacting to and escalating requests for changes. - Assist in embedding secure working practices in organisational culture. Essential Skills: - Excellent communication skills, both verbal and written - Excellent customer service skills - 12 months practical experience of an IT service desk environment - Able to work autonomously; prioritising and managing workloads - Good attention to detail - Good problem-solving skills - Ability to diagnose hardware and software problems and resolve, or escalate as required - Excellent understanding of PC and peripheral architecture - Understanding of IT Network and remote working fundamentals - Ability to follow departmental guidelines and procedures - Ability to work with staff at all levels and provide practical training and knowledge transfer - Good understanding and experience of Microsoft Windows operations systems and productivity applications - Microsoft Office 365 suite - Good understanding and experience of Android operating system and smartphone/tablet products - Working knowledge of Microsoft Active Directory account administration and Group Policy - Experience supporting Audio/Visual systems including hybrid meeting systems - Understanding of working in an ITIL-based Service Desk environment - Good understanding of Apple MacOS, iOS and associated products - SVQ Level 3, HNC or equivalent experience - Professional accreditation in Microsoft products If you would like to hear more about this opportunity please get in touch.
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
20/06/2024
Project-based
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
Description: The Engineering Operations Technician is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment are maintained to the highest standards and operate efficiently at all times. Additional tasks will involve risk management and mitigation, the supervision of corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Main responsibilities may include: 1. Assisting in the design and build of new data halls and Data Centres. 2. Producing reports and documentation on all aspects of the critical infrastructure 3. On-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures. 4. Managing the relationship with third party Colocation providers and their staff. 5. Reviewing vendor RAMS (Risk Assessment Method Statements) and MOPs (Methods of Procedure) to ensure all safety practices are adhered to while performing work. 6. Responsibility for the operation and management of both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems etc. 7. Identifying and executing opportunities to improve energy efficiency in the Data Centre 8. Project management of a variety of operational aspects of the Data Centre. 9. Asset and inventory management. 10. Participating in recruiting efforts Skills: electrical engineering Data center Facilities maintenance Design mechanical Job Title: Electrical Engineering Technician Location: Hemel Hempstead, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
19/06/2024
Project-based
Description: The Engineering Operations Technician is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment are maintained to the highest standards and operate efficiently at all times. Additional tasks will involve risk management and mitigation, the supervision of corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Main responsibilities may include: 1. Assisting in the design and build of new data halls and Data Centres. 2. Producing reports and documentation on all aspects of the critical infrastructure 3. On-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures. 4. Managing the relationship with third party Colocation providers and their staff. 5. Reviewing vendor RAMS (Risk Assessment Method Statements) and MOPs (Methods of Procedure) to ensure all safety practices are adhered to while performing work. 6. Responsibility for the operation and management of both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems etc. 7. Identifying and executing opportunities to improve energy efficiency in the Data Centre 8. Project management of a variety of operational aspects of the Data Centre. 9. Asset and inventory management. 10. Participating in recruiting efforts Skills: electrical engineering Data center Facilities maintenance Design mechanical Job Title: Electrical Engineering Technician Location: Hemel Hempstead, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
18/06/2024
Project-based
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
Job Purpose: The Project Engineer's role is to deliver the engineering activities within their allocated project team. To undertake the delivery of Construction requirements relating to the UK Power Networks owned assets and associated infrastructure under the direction of the Lead Project Engineer or Construction Manager as part of the Investment Delivery team. The Capital Programme Operations team work across the EPN footprint and you will work anywhere within the EPN area. You will work with and support the Programme Managers, Project Managers, Commissioning Engineer's, Alliance Partner, Contractors and other members of the Investment Delivery Management team in the delivery of our goals. Work with Commissioning Engineer's, Project Supervisors, Electrical Fitters, Alliance Partners and Contractors to undertake and complete the construction and delivery of a portfolio of projects in a safe and efficient manner. You will ensure delivery of capital works construction projects, APP and Connections as directed by the Lead Project Engineer or Construction Manager, oversee the management of substation and associated works. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks following the UK Power Networks Stay Safe initiative. Principal Accountabilities: Delivery of the Construction programmes for the UK Power Networks owned assets operating at voltages through the range LV to 132kV Work with the Programme & Project Managers to ensure that all programmes of work are delivered to time, budget, and quality drivers. Work with Project Supervisors and EHV fitters to ensure the delivery of all electrical engineering activities. Help manage budgets relating to the construction delivery and meet ongoing goals. As a team member work to ensure that UK Power Networks goals are achieved especially in Staff engagement and Client satisfaction Test and Commission HV Distribution System Ensure compliance with CDM and UK Power Networks Health and Safety policies Operate and update the Asset Database in respect of project activities. Responsible for both reactive and planned construction activities Perform fault investigation and repairs. Modify equipment and drawings to ensure the efficient operation of the substations. Oversee all contractors/staff working on site Responsibilities: Co-ordinate daily construction and maintenance activities with Client/Principal Contractor's ensuring programmes are met. Collaborate with Outage Planning and Control centre regarding planning and coordination of circuit outages. Manage site work as an AP/SAP. Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance team. Change Management - ensure early warning notices are brought to the attention of the Project Manager/Commercial Manager and Partners using Unifier. Identify potential project risks/opportunities (raise awareness within team/company) Work outside of core hours to respond to faults on system. Represent UKPN at meetings with clients and contractors. When undertaking engineering activities manage the team of employees, contractors, compliance with all H&S procedures and the DSR's for the delivery. Qualifications: Essential Senior Authorised Person as defined by the Distribution Safety Rules - Preferable 132kV* Educated to a minimum HNC level qualification in Electrical Engineering or equivalent*. Working knowledge of distribution HV Systems Read schematic drawings and understand content. Identify problems, understand issues and investigate alternatives. Hold full driving licence. Lone worker or as a member of a team. Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable Travel around the Capital Programme's EPN portfolio of projects To have persuasive, negotiating and influencing skills To be skilful in decision-making Relevant Safety Qualification such as IOSH or NEBOSH Knowledge of Construction Design and Management Regulations* You will attract a salary of £76,229 plus car and a bonus of 3%
17/06/2024
Full time
Job Purpose: The Project Engineer's role is to deliver the engineering activities within their allocated project team. To undertake the delivery of Construction requirements relating to the UK Power Networks owned assets and associated infrastructure under the direction of the Lead Project Engineer or Construction Manager as part of the Investment Delivery team. The Capital Programme Operations team work across the EPN footprint and you will work anywhere within the EPN area. You will work with and support the Programme Managers, Project Managers, Commissioning Engineer's, Alliance Partner, Contractors and other members of the Investment Delivery Management team in the delivery of our goals. Work with Commissioning Engineer's, Project Supervisors, Electrical Fitters, Alliance Partners and Contractors to undertake and complete the construction and delivery of a portfolio of projects in a safe and efficient manner. You will ensure delivery of capital works construction projects, APP and Connections as directed by the Lead Project Engineer or Construction Manager, oversee the management of substation and associated works. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks following the UK Power Networks Stay Safe initiative. Principal Accountabilities: Delivery of the Construction programmes for the UK Power Networks owned assets operating at voltages through the range LV to 132kV Work with the Programme & Project Managers to ensure that all programmes of work are delivered to time, budget, and quality drivers. Work with Project Supervisors and EHV fitters to ensure the delivery of all electrical engineering activities. Help manage budgets relating to the construction delivery and meet ongoing goals. As a team member work to ensure that UK Power Networks goals are achieved especially in Staff engagement and Client satisfaction Test and Commission HV Distribution System Ensure compliance with CDM and UK Power Networks Health and Safety policies Operate and update the Asset Database in respect of project activities. Responsible for both reactive and planned construction activities Perform fault investigation and repairs. Modify equipment and drawings to ensure the efficient operation of the substations. Oversee all contractors/staff working on site Responsibilities: Co-ordinate daily construction and maintenance activities with Client/Principal Contractor's ensuring programmes are met. Collaborate with Outage Planning and Control centre regarding planning and coordination of circuit outages. Manage site work as an AP/SAP. Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance team. Change Management - ensure early warning notices are brought to the attention of the Project Manager/Commercial Manager and Partners using Unifier. Identify potential project risks/opportunities (raise awareness within team/company) Work outside of core hours to respond to faults on system. Represent UKPN at meetings with clients and contractors. When undertaking engineering activities manage the team of employees, contractors, compliance with all H&S procedures and the DSR's for the delivery. Qualifications: Essential Senior Authorised Person as defined by the Distribution Safety Rules - Preferable 132kV* Educated to a minimum HNC level qualification in Electrical Engineering or equivalent*. Working knowledge of distribution HV Systems Read schematic drawings and understand content. Identify problems, understand issues and investigate alternatives. Hold full driving licence. Lone worker or as a member of a team. Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable Travel around the Capital Programme's EPN portfolio of projects To have persuasive, negotiating and influencing skills To be skilful in decision-making Relevant Safety Qualification such as IOSH or NEBOSH Knowledge of Construction Design and Management Regulations* You will attract a salary of £76,229 plus car and a bonus of 3%