Our Manchester client is currently looking for a Platform Engineer who can provide support to internal and external users for bespoke applications and the platform it hosts. The primary role of the team is to support users via escalations from the Service Desk when issues are reported, but additionally to proactively monitor and manage the platform and application estate to prevent incidents from occurring. There is also a growth capability in Operational Acceptance Testing, where we validate the knowledge, monitoring and alerting for any new or changed applications and services being handed over into an operational run-state from development teams and third parties. Skills and Experience: Essential: Previous experience working in a Platform or Application support role, or similar. Familiarity with public cloud platforms (particularly Microsoft Azure) and cloud computing concepts. Experience working with development teams and accepting applications into support. A good understanding of Linux from navigating the file system to setting up scheduled jobs. Problem solving and logical mindset with the ability to analyse problems in applications and cloud infrastructure. A passion for personal development, always looking at new technologies and how they work. Excellent documentation skills. Able to work effectively either in a team or alone, keeping service tickets up to date. Highly Desirable: Experience with the software development life cycle and the tools used such as CI/CD pipelines. Knowledge of Red Hat AMQ, Apache Artemis, and IBM MQ. Working knowledge of networking technologies, such as routing and switching. Experience with automation tooling such as Ansible. Familiarity with Kubernetes and containerisation. Understanding of DevOps principles and the relationship between Development and Ops. Basic Scripting experience in PowerShell, Python or Bash. Experience in using monitoring and observability tools, such as Prometheus and Grafana, configuring dashboards, setting up alerts, etc. Desirable: Experience in Agile and/or Scaled Agile Framework (SAFe) methodologies. Experience supporting Hazelcast Data Grid (IMDG). Experience with destructive application testing using testing tools such as JMeter. Qualities: Comfortable working in a fast-paced environment. Excellent communication skills. Success-driven and customer orientated mindset. Collaborative and pragmatic. Excellent people skills. Attention to detail in all aspects of work. Working Location & Hours: Minimum of 2 office days per week) on a 37.5 hours per week working pattern. Ad-hoc basis due to the nature of support in a 24/7 business model. This role also requires the participation along with other Platform Support Engineers in our on-call rota for paid on-call support, expected to be one week in four, for any out-of-hours escalations or major incidents.
26/06/2024
Full time
Our Manchester client is currently looking for a Platform Engineer who can provide support to internal and external users for bespoke applications and the platform it hosts. The primary role of the team is to support users via escalations from the Service Desk when issues are reported, but additionally to proactively monitor and manage the platform and application estate to prevent incidents from occurring. There is also a growth capability in Operational Acceptance Testing, where we validate the knowledge, monitoring and alerting for any new or changed applications and services being handed over into an operational run-state from development teams and third parties. Skills and Experience: Essential: Previous experience working in a Platform or Application support role, or similar. Familiarity with public cloud platforms (particularly Microsoft Azure) and cloud computing concepts. Experience working with development teams and accepting applications into support. A good understanding of Linux from navigating the file system to setting up scheduled jobs. Problem solving and logical mindset with the ability to analyse problems in applications and cloud infrastructure. A passion for personal development, always looking at new technologies and how they work. Excellent documentation skills. Able to work effectively either in a team or alone, keeping service tickets up to date. Highly Desirable: Experience with the software development life cycle and the tools used such as CI/CD pipelines. Knowledge of Red Hat AMQ, Apache Artemis, and IBM MQ. Working knowledge of networking technologies, such as routing and switching. Experience with automation tooling such as Ansible. Familiarity with Kubernetes and containerisation. Understanding of DevOps principles and the relationship between Development and Ops. Basic Scripting experience in PowerShell, Python or Bash. Experience in using monitoring and observability tools, such as Prometheus and Grafana, configuring dashboards, setting up alerts, etc. Desirable: Experience in Agile and/or Scaled Agile Framework (SAFe) methodologies. Experience supporting Hazelcast Data Grid (IMDG). Experience with destructive application testing using testing tools such as JMeter. Qualities: Comfortable working in a fast-paced environment. Excellent communication skills. Success-driven and customer orientated mindset. Collaborative and pragmatic. Excellent people skills. Attention to detail in all aspects of work. Working Location & Hours: Minimum of 2 office days per week) on a 37.5 hours per week working pattern. Ad-hoc basis due to the nature of support in a 24/7 business model. This role also requires the participation along with other Platform Support Engineers in our on-call rota for paid on-call support, expected to be one week in four, for any out-of-hours escalations or major incidents.
2nd Line Support Engineer - Edinburgh (onsite) - £140-165pd - Inside IR35 Loriens Edinburgh based client requires an experienced 2nd Line Support Engineer to join their team for an initial 3 months. Day to day, you will: Participate in the maintenance of all IT hardware (desktop PCs, Mac and Windows laptops, iPads), operating systems and applications, using centrally provided managed desktops whenever possible. Support staff members' individual use of SharePoint for Intranet, synchronised storage, or for collaborative working, providing expert advice, ensuring optimal use of the underlying technology and available opportunities, while maintaining a secure working environment. Provide desktop support and specialist advice to the staff. Participate in major hardware, software, and related process changes by communicating with School staff regarding IS services and local upgrades/changes. The ideal candidate will have: Experience of installing, maintaining, troubleshooting and testing computers (Windows and Mac) and associated peripherals. Ability to quickly learn to use new tools and interfaces effectively and to liaise effectively with IT professional and administrative staff to secure enhancements. The ability to communicate with a diverse audience, with a wide range of technical expertise. Ability to identify, prioritise, plan and manage work independently without direct supervision, and flexibility to accommodate peaks and ad-hoc changes in workload. Experience supporting, SharePoint-based intranets. Due to the nature of the work, this is an onsite opportunity and candidates will be required to attend the Edinburgh office on a daily basis. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/06/2024
Project-based
2nd Line Support Engineer - Edinburgh (onsite) - £140-165pd - Inside IR35 Loriens Edinburgh based client requires an experienced 2nd Line Support Engineer to join their team for an initial 3 months. Day to day, you will: Participate in the maintenance of all IT hardware (desktop PCs, Mac and Windows laptops, iPads), operating systems and applications, using centrally provided managed desktops whenever possible. Support staff members' individual use of SharePoint for Intranet, synchronised storage, or for collaborative working, providing expert advice, ensuring optimal use of the underlying technology and available opportunities, while maintaining a secure working environment. Provide desktop support and specialist advice to the staff. Participate in major hardware, software, and related process changes by communicating with School staff regarding IS services and local upgrades/changes. The ideal candidate will have: Experience of installing, maintaining, troubleshooting and testing computers (Windows and Mac) and associated peripherals. Ability to quickly learn to use new tools and interfaces effectively and to liaise effectively with IT professional and administrative staff to secure enhancements. The ability to communicate with a diverse audience, with a wide range of technical expertise. Ability to identify, prioritise, plan and manage work independently without direct supervision, and flexibility to accommodate peaks and ad-hoc changes in workload. Experience supporting, SharePoint-based intranets. Due to the nature of the work, this is an onsite opportunity and candidates will be required to attend the Edinburgh office on a daily basis. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Network Engineer Up to £52,600 per annum plus bonus and benefits 80% remote based with ad hoc travel to Data Centres in Northampton and North London Working for a global technology company we are looking for an experienced Network Engineer to look after the companies technical estate, ensuring that networks and Firewalls are maintained and provisioned to support the business. This is a Full time role and 80% of the time you will be remote but we are looking for someone who is happy and able to commute to Data Centres in North London and Northampton on an ad hoc basis which could be 2-3 times per month. They also have offices based in Solihull and Halifax so could be required in one of these offices once a month also. Please only apply if this travel is something you're happy to commit to. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep/project and cloud network migrations of the network services A vital key to this role is the constant review of the Firewall policy's and to review the overall infrastructure and to make sure there are no potential risks/vulnerabilities which are not fully documented/evidenced/recorded. As the Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS/VPN's is key the same as HA Firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Ensure network monitoring services are in place on all devices Ensure regular backups of Switches/Routers and Firewalls are in place Regular patching of network equipment is maintained/in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: MUST HAVE: Excellent experience with Cisco and Juniper Routers - essential Excellent experience with Cisco and Juniper Switches - essential Strong experience required with the following Firewalls - Fortigate, Cisco ASA and Juniper SRX - these are all essential VPN setup on both Cisco ASA/Fortinet Firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Help desk ticket interaction Change process experience required Desirable skills: Load Balancing experience with F5 and/or Alteons Cloud experience - ideally Azure Good knowledge of PowerShell Exposure to Citrix NetScaler an advantage SolarWinds exposure an advantage AWS/Azure/VMWare certifications or extensive experience beneficial Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
26/06/2024
Full time
Network Engineer Up to £52,600 per annum plus bonus and benefits 80% remote based with ad hoc travel to Data Centres in Northampton and North London Working for a global technology company we are looking for an experienced Network Engineer to look after the companies technical estate, ensuring that networks and Firewalls are maintained and provisioned to support the business. This is a Full time role and 80% of the time you will be remote but we are looking for someone who is happy and able to commute to Data Centres in North London and Northampton on an ad hoc basis which could be 2-3 times per month. They also have offices based in Solihull and Halifax so could be required in one of these offices once a month also. Please only apply if this travel is something you're happy to commit to. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep/project and cloud network migrations of the network services A vital key to this role is the constant review of the Firewall policy's and to review the overall infrastructure and to make sure there are no potential risks/vulnerabilities which are not fully documented/evidenced/recorded. As the Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS/VPN's is key the same as HA Firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Ensure network monitoring services are in place on all devices Ensure regular backups of Switches/Routers and Firewalls are in place Regular patching of network equipment is maintained/in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: MUST HAVE: Excellent experience with Cisco and Juniper Routers - essential Excellent experience with Cisco and Juniper Switches - essential Strong experience required with the following Firewalls - Fortigate, Cisco ASA and Juniper SRX - these are all essential VPN setup on both Cisco ASA/Fortinet Firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Help desk ticket interaction Change process experience required Desirable skills: Load Balancing experience with F5 and/or Alteons Cloud experience - ideally Azure Good knowledge of PowerShell Exposure to Citrix NetScaler an advantage SolarWinds exposure an advantage AWS/Azure/VMWare certifications or extensive experience beneficial Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
Ripley Solutions are IT support and service specialists, delivering projects for FTSE 100 companies. We provide IT consultant services to businesses of all sizes to design, develop and deploy future-ready IT infrastructure solutions. We help drive digital transformation programs, create cost effective tailored IT solutions and prepare businesses to meet the challenges of increased competition, customer demands and changing operational priorities. The Role To support our ongoing growth plans we are looking for a commercially experienced IT infrastructure engineer who will be responsible for providing expert-level break/fix support, routine maintenance, and project delivery for IT infrastructure. Key responsibilities include: Leveraging strong problem-solving skills and root cause analysis expertise to diagnose complex issues, ensuring minimal downtime and optimal performance. Troubleshooting complex technical issues where the root cause is not apparent and may lie outside of your core skill set. Collaborating closely with cross-functional teams to implement IT best practices and adhere to ITIL framework standards. Working across multiple projects and adapting to changing priorities. Working with multiple vendors and client's staff to deliver projects and resolve support incidents. Essential Experience and Attributes Minimum 3+ years commercial experience Excellent documentation and communication skills Able to work autonomously and with minimal direction Knowledge of ITIL best practices for Service Management Proven experience of working with development/QA teams Microsoft Server 2016/2019/2022 and Windows Client Operating Systems Active Directory and Windows services (DNS, DHCP, ADFS, Certificate Services) VMware vSphere Virtualisation Desirable Experience and Attributes Red Hat Enterprise Linux Server OS (or equivalent) Citrix remote access (XenDesktop and Netscaler) Cisco networking (Catalyst, Industrial and Nexus switching and routing) Dell EMC backup & storage (Networker, DataDomain, PowerProtect, Unity and PowerStore) HPE and Dell Servers (ProLiant, Edgeline, and PowerEdge families) Trellix ePO Endpoint Security Industry/vendor accreditation such as CCNA, RHCSA and VCP Project management experience Benefits Enhanced holiday package of 30 days per annum (including bank holidays) Company sick pay scheme Annual discretionary bonus scheme Company pension Training and accreditations to expand your skill set Additional Requirements This role requires the job holder to: When required for specific project/client assignments, pass additional security vetting such as Security Check (SC) or Developed Vetting (DV) clearance. This will require the applicant to be a UK national or have been a resident in the UK for a minimum of five years, and to provide detailed information about their personal and professional background, including any previous criminal convictions or financial issues. Be able to perform elements of the job that are of a physically demanding nature. Reasonable adjustments will be considered for applicants with disabilities. Be able to perform elements of the job that require working at height. Reasonable adjustments will be considered for applicants with disabilities. Have a full driving license with access to a vehicle with relevant insurance. Be able to travel overseas occasionally. Be able to work unsocial hours to support clients as and when required About Ripley Solutions Established in 2016, Ripley Solutions has built a reputation for delivering system integration that drives innovation. Using our extensive IT consultancy experience, we design and configure infrastructure to connect business systems and commercial off-the-shelf software, allowing clients to extract maximum value from data. We provide integration advice, infrastructure design, implementation, and support. Our clients include internationally recognised brands in the aerospace and manufacturing sectors. Please Note We do not accept applications or CVs from recruitment agencies. Receipt of unsolicited CVs does not imply an introduction to Ripley Solutions Limited; therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question.
26/06/2024
Full time
Ripley Solutions are IT support and service specialists, delivering projects for FTSE 100 companies. We provide IT consultant services to businesses of all sizes to design, develop and deploy future-ready IT infrastructure solutions. We help drive digital transformation programs, create cost effective tailored IT solutions and prepare businesses to meet the challenges of increased competition, customer demands and changing operational priorities. The Role To support our ongoing growth plans we are looking for a commercially experienced IT infrastructure engineer who will be responsible for providing expert-level break/fix support, routine maintenance, and project delivery for IT infrastructure. Key responsibilities include: Leveraging strong problem-solving skills and root cause analysis expertise to diagnose complex issues, ensuring minimal downtime and optimal performance. Troubleshooting complex technical issues where the root cause is not apparent and may lie outside of your core skill set. Collaborating closely with cross-functional teams to implement IT best practices and adhere to ITIL framework standards. Working across multiple projects and adapting to changing priorities. Working with multiple vendors and client's staff to deliver projects and resolve support incidents. Essential Experience and Attributes Minimum 3+ years commercial experience Excellent documentation and communication skills Able to work autonomously and with minimal direction Knowledge of ITIL best practices for Service Management Proven experience of working with development/QA teams Microsoft Server 2016/2019/2022 and Windows Client Operating Systems Active Directory and Windows services (DNS, DHCP, ADFS, Certificate Services) VMware vSphere Virtualisation Desirable Experience and Attributes Red Hat Enterprise Linux Server OS (or equivalent) Citrix remote access (XenDesktop and Netscaler) Cisco networking (Catalyst, Industrial and Nexus switching and routing) Dell EMC backup & storage (Networker, DataDomain, PowerProtect, Unity and PowerStore) HPE and Dell Servers (ProLiant, Edgeline, and PowerEdge families) Trellix ePO Endpoint Security Industry/vendor accreditation such as CCNA, RHCSA and VCP Project management experience Benefits Enhanced holiday package of 30 days per annum (including bank holidays) Company sick pay scheme Annual discretionary bonus scheme Company pension Training and accreditations to expand your skill set Additional Requirements This role requires the job holder to: When required for specific project/client assignments, pass additional security vetting such as Security Check (SC) or Developed Vetting (DV) clearance. This will require the applicant to be a UK national or have been a resident in the UK for a minimum of five years, and to provide detailed information about their personal and professional background, including any previous criminal convictions or financial issues. Be able to perform elements of the job that are of a physically demanding nature. Reasonable adjustments will be considered for applicants with disabilities. Be able to perform elements of the job that require working at height. Reasonable adjustments will be considered for applicants with disabilities. Have a full driving license with access to a vehicle with relevant insurance. Be able to travel overseas occasionally. Be able to work unsocial hours to support clients as and when required About Ripley Solutions Established in 2016, Ripley Solutions has built a reputation for delivering system integration that drives innovation. Using our extensive IT consultancy experience, we design and configure infrastructure to connect business systems and commercial off-the-shelf software, allowing clients to extract maximum value from data. We provide integration advice, infrastructure design, implementation, and support. Our clients include internationally recognised brands in the aerospace and manufacturing sectors. Please Note We do not accept applications or CVs from recruitment agencies. Receipt of unsolicited CVs does not imply an introduction to Ripley Solutions Limited; therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
26/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
We are partnered with a leading Financial Services client in the city, who are about to embark on a Cloud-First transformation programme. As a Modern Workplace Engineer, you'll play a key role in delivering fully automated and scalable solutions for a greenfield transformation programme. Key Responsibilities include: Design, engineer, and manage Microsoft 365 solutions, including 365, SharePoint, Teams, OneDrive and Copilots. Lead the design, engineering, and adoption of the latest Windows operating systems. Develop and maintain a secure, efficient, and user-friendly Modern Workplace environment. Implement and manage Microsoft Intune for mobile device and application management. Configure and manage Azure Active Directory for Identity and Access management. Collaborate with cross-functional teams to ensure the successful adoption and utilisation of Modern Workplace technologies. Provide deep technical guidance and support to end-users, helping them to effectively use Microsoft 365 tools. Develop and maintain documentation, including user guides, SOPs, and knowledge base articles. Monitor and optimise Modern Workplace performance, ensuring high availability and reliability. Stay up-to-date with the latest Microsoft 365 and Intune features, best practices, and security. Build monitoring that alerts on symptoms rather than outages. Document every action so your findings turn into repeatable actions and then into automation. Improve operational processes (such as deployments and upgrades) to make them as deterministic as possible. Debug production issues across services and levels of the stack. Technical Qualifications: Extensive experience with Microsoft 365 services, including 365, SharePoint, Teams, OneDrive and Copilots. Deep knowledge of Windows operating systems (to Kernel level and relevant subsystems). Proficiency in managing and troubleshooting Microsoft 365 environments. Strong understanding of Azure Active Directory and its integration with Microsoft 365. Experience with Microsoft Intune for mobile device and application management. Knowledge of Microsoft 365 security features and best practices, including data loss prevention (DLP) and multi-factor authentication (MFA). Familiarity with PowerShell Scripting for Microsoft 365 and Intune automation. Understanding of networking concepts and troubleshooting skills Familiarity with ITIL, SRE and DevSecOps best practices Relevant certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Modern Desktop Administrator Associate Monitoring/instrumentation: implement metrics in Prometheus, Grafana, log management and related systems. Please submit your CV if you want to be part of a greenfield Cloud transformation programme.
26/06/2024
Full time
We are partnered with a leading Financial Services client in the city, who are about to embark on a Cloud-First transformation programme. As a Modern Workplace Engineer, you'll play a key role in delivering fully automated and scalable solutions for a greenfield transformation programme. Key Responsibilities include: Design, engineer, and manage Microsoft 365 solutions, including 365, SharePoint, Teams, OneDrive and Copilots. Lead the design, engineering, and adoption of the latest Windows operating systems. Develop and maintain a secure, efficient, and user-friendly Modern Workplace environment. Implement and manage Microsoft Intune for mobile device and application management. Configure and manage Azure Active Directory for Identity and Access management. Collaborate with cross-functional teams to ensure the successful adoption and utilisation of Modern Workplace technologies. Provide deep technical guidance and support to end-users, helping them to effectively use Microsoft 365 tools. Develop and maintain documentation, including user guides, SOPs, and knowledge base articles. Monitor and optimise Modern Workplace performance, ensuring high availability and reliability. Stay up-to-date with the latest Microsoft 365 and Intune features, best practices, and security. Build monitoring that alerts on symptoms rather than outages. Document every action so your findings turn into repeatable actions and then into automation. Improve operational processes (such as deployments and upgrades) to make them as deterministic as possible. Debug production issues across services and levels of the stack. Technical Qualifications: Extensive experience with Microsoft 365 services, including 365, SharePoint, Teams, OneDrive and Copilots. Deep knowledge of Windows operating systems (to Kernel level and relevant subsystems). Proficiency in managing and troubleshooting Microsoft 365 environments. Strong understanding of Azure Active Directory and its integration with Microsoft 365. Experience with Microsoft Intune for mobile device and application management. Knowledge of Microsoft 365 security features and best practices, including data loss prevention (DLP) and multi-factor authentication (MFA). Familiarity with PowerShell Scripting for Microsoft 365 and Intune automation. Understanding of networking concepts and troubleshooting skills Familiarity with ITIL, SRE and DevSecOps best practices Relevant certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Modern Desktop Administrator Associate Monitoring/instrumentation: implement metrics in Prometheus, Grafana, log management and related systems. Please submit your CV if you want to be part of a greenfield Cloud transformation programme.
Infrastructure Support Engineer- Insurance - City, London This role is Hybrid working 2 days per week in offices in the City of London and the remainder remotely working as an Infrastructure Support Engineer. Our Client, a specialist Consultancy who supply the Lloyd's of London Insurance market are looking for an Infrastructure Support Engineer to join their small dedicated team to maintain existing on-premise and Azure cloud infrastructure systems within the company. The Infrastructure Support Engineer will be involved in all aspects of IT infrastructure support, from communications/networking, server and PC build, desktop support and remote data centre management. Key responsibilities:- Build, maintain, and support the physical and virtual environment, network storage, backup, and recovery systems Configure all server builds and networks in compliance with IT security policies and accreditation standards Maintain software compliance for server operating systems, applications and client licences Monitor usage and performance to ensure Servers and services are operating correctly Work within the remit of the organisations cyber security policies Building and maintaining the IT hosting and security infrastructure Provide support to users Being part of the on-call IT rota to respond to emergencies and perform remote access Regularly auditing the network and systems to ensure compliance with IT policies and to identify areas for upgrades or improvements Skills/experience required:- Experience with virtual environments (VMWare) and core Windows OS administration skills MS Azure knowledge Knowledge of server and storage hardware, IT security, high availability environments, and IP fundamentals Experience with Mobile Device Management (MDM) Knowledge of IP phone systems Relevant Microsoft qualifications, A+, Network+ or Security+ are a strong bonus
25/06/2024
Full time
Infrastructure Support Engineer- Insurance - City, London This role is Hybrid working 2 days per week in offices in the City of London and the remainder remotely working as an Infrastructure Support Engineer. Our Client, a specialist Consultancy who supply the Lloyd's of London Insurance market are looking for an Infrastructure Support Engineer to join their small dedicated team to maintain existing on-premise and Azure cloud infrastructure systems within the company. The Infrastructure Support Engineer will be involved in all aspects of IT infrastructure support, from communications/networking, server and PC build, desktop support and remote data centre management. Key responsibilities:- Build, maintain, and support the physical and virtual environment, network storage, backup, and recovery systems Configure all server builds and networks in compliance with IT security policies and accreditation standards Maintain software compliance for server operating systems, applications and client licences Monitor usage and performance to ensure Servers and services are operating correctly Work within the remit of the organisations cyber security policies Building and maintaining the IT hosting and security infrastructure Provide support to users Being part of the on-call IT rota to respond to emergencies and perform remote access Regularly auditing the network and systems to ensure compliance with IT policies and to identify areas for upgrades or improvements Skills/experience required:- Experience with virtual environments (VMWare) and core Windows OS administration skills MS Azure knowledge Knowledge of server and storage hardware, IT security, high availability environments, and IP fundamentals Experience with Mobile Device Management (MDM) Knowledge of IP phone systems Relevant Microsoft qualifications, A+, Network+ or Security+ are a strong bonus
Mobile App Developer Remote - UK £260 per day - Inside IR35 6-month contract We are seeking a motivated individual to join our small, dynamic team of mobile app developers and testers. This role involves participating in the full development life cycle, from planning and defining to designing, building, testing, and deploying mobile applications. As a Software Engineer, you will manage tasks assigned to you throughout our two-week sprint cycles. Strong communication skills and a collaborative spirit are essential, as you will contribute to discussions at every stage of the development process. Responsibilities: Collaborate with managers, developers, and testers to understand and complete assigned tasks. Undertake acceptance criteria phase for each new user story, considering both positive and negative user journeys. Test all user journeys associated with specific bugs before finalizing tasks. Adhere to team conventions for branching and code quality standards. Write extensible code to accommodate future requirements. Requirements: Technical Skills: Mandatory: Proficient in developing mobile applications using cross-platform frameworks like Xamarin and/or MAUI. Proficient in the C# programming language. Proficient with Git. Understanding of the .NET Core ecosystem. Nice to have: Experience with SaaS platforms such as Azure DevOps. Experience creating UX designs using Adobe Suite or equivalent. Experience in developing web applications. Familiarity with RESTful web services. Experience in desktop development. Experience with UNIT testing. Experience: 2+ years of experience in software development. Familiarity with Agile development methodology. Soft Skills: Excellent problem-solving abilities. Strong communication skills. Willingness to learn and contribute to the team. Ability to manage expectations in a fast-paced environment. If you are passionate about mobile app development and eager to contribute to a collaborative and innovative team, we would love to hear from you. Apply now to be a part of our exciting journey!
25/06/2024
Project-based
Mobile App Developer Remote - UK £260 per day - Inside IR35 6-month contract We are seeking a motivated individual to join our small, dynamic team of mobile app developers and testers. This role involves participating in the full development life cycle, from planning and defining to designing, building, testing, and deploying mobile applications. As a Software Engineer, you will manage tasks assigned to you throughout our two-week sprint cycles. Strong communication skills and a collaborative spirit are essential, as you will contribute to discussions at every stage of the development process. Responsibilities: Collaborate with managers, developers, and testers to understand and complete assigned tasks. Undertake acceptance criteria phase for each new user story, considering both positive and negative user journeys. Test all user journeys associated with specific bugs before finalizing tasks. Adhere to team conventions for branching and code quality standards. Write extensible code to accommodate future requirements. Requirements: Technical Skills: Mandatory: Proficient in developing mobile applications using cross-platform frameworks like Xamarin and/or MAUI. Proficient in the C# programming language. Proficient with Git. Understanding of the .NET Core ecosystem. Nice to have: Experience with SaaS platforms such as Azure DevOps. Experience creating UX designs using Adobe Suite or equivalent. Experience in developing web applications. Familiarity with RESTful web services. Experience in desktop development. Experience with UNIT testing. Experience: 2+ years of experience in software development. Familiarity with Agile development methodology. Soft Skills: Excellent problem-solving abilities. Strong communication skills. Willingness to learn and contribute to the team. Ability to manage expectations in a fast-paced environment. If you are passionate about mobile app development and eager to contribute to a collaborative and innovative team, we would love to hear from you. Apply now to be a part of our exciting journey!
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
25/06/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Vulnerability Assessment Manager VA Manager/Attack Surface Reduction Manager is required for this financial based in Buckinghamshire x2 days a week in office, x3 remote. You will be experienced in vulnerability management tools and their implementation, vulnerability risk management as well as an eye for detail and structure. You will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security incidents. £80 - 95,000 Hybrid working. Buckinghamshire based x2 days a week, x3 remote working available. You will have an Infrastructure background, which might include Sys Admin, Service Desk, Infra Engineering then moved in to the Vulnerability Management arena. This role requires solid communication skills, where you could be liaising at all levels, including the CISO. You will: Manage Deliverables which are closely coordinated with and integrated across all UK CISO functions for strategy development, continuous learning and awareness, reporting, innovation, service development and business/3rd party engagement. Delivering solutions to reduce the attach surface of UK assets from analysis of cyber metrics. Reporting of detailed findings, exploitation procedures and mitigation techniques and to effectively communicate with stakeholders. Ensuring continuous operations for core capabilities: threat identification and monitoring, vulnerability life cycle, critical vulnerability triage, risk reporting, and consultation on mitigation. Analysing cyber metrics to identify, prioritise and remediate root cause to reduce attach surface. You will bring: Experience in application vulnerability assessment and management, able to accurately assess the potential impacts of security flaws and involve technical teams accordingly. Understanding vulnerability analysis in the context of the most common infrastructure models (on-prem DC infrastructure & DMZ, cloud IaaS/PaaS, Enterprise SaaS.) Knowledge of common vulnerabilities and exposures (CVEs), common attack vectors, and security best practices. Ability to design and execute scenario-based tests tailored to the firm's infrastructure and practices. Project management (technical) experience preferably within cyber security.
25/06/2024
Full time
Vulnerability Assessment Manager VA Manager/Attack Surface Reduction Manager is required for this financial based in Buckinghamshire x2 days a week in office, x3 remote. You will be experienced in vulnerability management tools and their implementation, vulnerability risk management as well as an eye for detail and structure. You will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security incidents. £80 - 95,000 Hybrid working. Buckinghamshire based x2 days a week, x3 remote working available. You will have an Infrastructure background, which might include Sys Admin, Service Desk, Infra Engineering then moved in to the Vulnerability Management arena. This role requires solid communication skills, where you could be liaising at all levels, including the CISO. You will: Manage Deliverables which are closely coordinated with and integrated across all UK CISO functions for strategy development, continuous learning and awareness, reporting, innovation, service development and business/3rd party engagement. Delivering solutions to reduce the attach surface of UK assets from analysis of cyber metrics. Reporting of detailed findings, exploitation procedures and mitigation techniques and to effectively communicate with stakeholders. Ensuring continuous operations for core capabilities: threat identification and monitoring, vulnerability life cycle, critical vulnerability triage, risk reporting, and consultation on mitigation. Analysing cyber metrics to identify, prioritise and remediate root cause to reduce attach surface. You will bring: Experience in application vulnerability assessment and management, able to accurately assess the potential impacts of security flaws and involve technical teams accordingly. Understanding vulnerability analysis in the context of the most common infrastructure models (on-prem DC infrastructure & DMZ, cloud IaaS/PaaS, Enterprise SaaS.) Knowledge of common vulnerabilities and exposures (CVEs), common attack vectors, and security best practices. Ability to design and execute scenario-based tests tailored to the firm's infrastructure and practices. Project management (technical) experience preferably within cyber security.
Are you passionate about technology and providing exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, read on. Primary Job Purpose: As an IT Service Desk Specialist, you'll be the frontline hero, providing top-notch support and services for my client's standard applications and infrastructure. You'll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly. Key Responsibilities: Incident & Request Management: Be the problem-solver, ensuring quick resolution of incidents and fulfilment of service requests. Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check. Continual Service Improvement: Embrace and implement ITIL best practices to enhance services. Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines. Skills & Experience: A solid understanding of IT operational support frameworks. At least 2 years of experience in IT support or a similar role. ITIL v4 Foundation and MCP certifications are a plus. Personal Attributes: Organised, logical, customer-focused, and process-driven. A team player with a high level of motivation. Ability to multitask and meet tight deadlines. Excellent communication skills, both verbal and written. What's on offer: A collaborative and supportive work environment. Opportunities for professional growth and involvement in IT projects. Competitive salary and benefits package. Great overtime rates. Hours of Work: You'll be part of a rotating schedule to ensure coverage during business hours, including weekends. If you're ready to take on this challenge and contribute to the team's success, apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/06/2024
Full time
Are you passionate about technology and providing exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, read on. Primary Job Purpose: As an IT Service Desk Specialist, you'll be the frontline hero, providing top-notch support and services for my client's standard applications and infrastructure. You'll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly. Key Responsibilities: Incident & Request Management: Be the problem-solver, ensuring quick resolution of incidents and fulfilment of service requests. Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check. Continual Service Improvement: Embrace and implement ITIL best practices to enhance services. Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines. Skills & Experience: A solid understanding of IT operational support frameworks. At least 2 years of experience in IT support or a similar role. ITIL v4 Foundation and MCP certifications are a plus. Personal Attributes: Organised, logical, customer-focused, and process-driven. A team player with a high level of motivation. Ability to multitask and meet tight deadlines. Excellent communication skills, both verbal and written. What's on offer: A collaborative and supportive work environment. Opportunities for professional growth and involvement in IT projects. Competitive salary and benefits package. Great overtime rates. Hours of Work: You'll be part of a rotating schedule to ensure coverage during business hours, including weekends. If you're ready to take on this challenge and contribute to the team's success, apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD / GPO / PowerShell) Windows Servers, including Hyper-V and VMWare Citrix WEM FSLogix Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/06/2024
Full time
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD / GPO / PowerShell) Windows Servers, including Hyper-V and VMWare Citrix WEM FSLogix Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
20/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
20/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Lead Service Desk Engineer Athens/Remote - Hybrid Once a week in the office Leadership & Management, ITIL, Modern Workplace Tech €50,000 - €70,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally. Video interviews & remote on-boarding for an ASAP start! You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems. You will have responsibility What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management Proven experience in managing a Service Desk Team ITSM processes, tools and frameworks (ITIL) Slack, Statuspage & Skype Experience of support MS Windows environment including O365/MS teams Fluent English language skills What's in it for you? €50,000 - €70,000 10%-20% bonus Pension scheme Remote/Hybrid working Apply now for a confidential discussion. We have a full job spec and marketing info for your review. Interview dates are booked for next week. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
20/06/2024
Full time
Lead Service Desk Engineer Athens/Remote - Hybrid Once a week in the office Leadership & Management, ITIL, Modern Workplace Tech €50,000 - €70,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally. Video interviews & remote on-boarding for an ASAP start! You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems. You will have responsibility What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management Proven experience in managing a Service Desk Team ITSM processes, tools and frameworks (ITIL) Slack, Statuspage & Skype Experience of support MS Windows environment including O365/MS teams Fluent English language skills What's in it for you? €50,000 - €70,000 10%-20% bonus Pension scheme Remote/Hybrid working Apply now for a confidential discussion. We have a full job spec and marketing info for your review. Interview dates are booked for next week. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
My City based Banking client is currently looking for a Digital Employee Experience (DEX) Team Manager to join their organisation on a permanent basis. The basic salary is £90-95k plus benefits The DEX Team Manager will: Lead a team of 3 direct reports and approx. 20 members of staff overall. Manage an annual investment and expense budget relative to the activities of the group. Ensure that the DEX environment is maintained according to operational and security standards and policies. Ensure that the organisation's DEX environment is maintained according to operational and security standards and policies. Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service Centre (CSC) function. Oversee the management of the day-to-day support experience, maintenance, and enhancement of the organisation's DEX environment - including Windows desktops and laptops, Citrix VDI solutions, mobile devices including Apple iPhone, iPad, and Android, Canon Uniflow Print system and MFD devices. If you have Digital Employee Experience (DEX) and want to learn more about this opportunity, please apply with your latest CV in the first instance.
20/06/2024
Full time
My City based Banking client is currently looking for a Digital Employee Experience (DEX) Team Manager to join their organisation on a permanent basis. The basic salary is £90-95k plus benefits The DEX Team Manager will: Lead a team of 3 direct reports and approx. 20 members of staff overall. Manage an annual investment and expense budget relative to the activities of the group. Ensure that the DEX environment is maintained according to operational and security standards and policies. Ensure that the organisation's DEX environment is maintained according to operational and security standards and policies. Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service Centre (CSC) function. Oversee the management of the day-to-day support experience, maintenance, and enhancement of the organisation's DEX environment - including Windows desktops and laptops, Citrix VDI solutions, mobile devices including Apple iPhone, iPad, and Android, Canon Uniflow Print system and MFD devices. If you have Digital Employee Experience (DEX) and want to learn more about this opportunity, please apply with your latest CV in the first instance.
Lead Service Desk Engineer Sotogrande - Hybrid Once a week in the office Leadership & Management, ITIL, Modern Workplace Tech €50,000 - €70,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally. Video interviews & remote on-boarding for an ASAP start! You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems. You will have responsibility What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management Proven experience in managing a Service Desk Team ITSM processes, tools and frameworks (ITIL) Slack, Statuspage & Skype Experience of support MS Windows environment including O365/MS teams Fluent English language skills What's in it for you? €50,000 - €70,000 10%-20% bonus Pension scheme Remote/Hybrid working Apply now for a confidential discussion. We have a full job spec and marketing info for your review. Interview dates are booked for next week. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
20/06/2024
Full time
Lead Service Desk Engineer Sotogrande - Hybrid Once a week in the office Leadership & Management, ITIL, Modern Workplace Tech €50,000 - €70,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally. Video interviews & remote on-boarding for an ASAP start! You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems. You will have responsibility What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management Proven experience in managing a Service Desk Team ITSM processes, tools and frameworks (ITIL) Slack, Statuspage & Skype Experience of support MS Windows environment including O365/MS teams Fluent English language skills What's in it for you? €50,000 - €70,000 10%-20% bonus Pension scheme Remote/Hybrid working Apply now for a confidential discussion. We have a full job spec and marketing info for your review. Interview dates are booked for next week. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For our customer a major banking organisation, we are are looking for a Cloud Automation Engineer, in order to perform the following tasks withing the Public Cloud team: 40% in office per week is mandatory in Laz Rozas - Madrid Define, create, and maintain processes needed to support production and development environments with the use of automation in Azure Devops and Gitlab. Develop and improve automation scripts and pipelines in our environment to enhance the level of automation and decrease the amount of manual activities with the use of Ansible/Terraform/Git/Bash or other solutions. Work closely with the Cloud Engineering Team to design and implement cloud-based solutions, ensuring smooth functioning of cloud infrastructure. Develop new specs, documentation, and participate in the development of technical procedures and user support guides. Handle incoming customer inquiries via service desk and find solutions to automate common requests. This engineer will need to have the following expertise: Hands-on experience deploying and operating applications using IaaS and PaaS on Microsoft Azure. Hands-on experience with Terraform, Git, Ansible and Azure DevOps is essential. Great verbal and written communication skills to collaborate in an international environment. So English is a MUST. Strong self -motivation and the ability to work with minimal supervision. Experience in working as L2 and L3 support
20/06/2024
Project-based
For our customer a major banking organisation, we are are looking for a Cloud Automation Engineer, in order to perform the following tasks withing the Public Cloud team: 40% in office per week is mandatory in Laz Rozas - Madrid Define, create, and maintain processes needed to support production and development environments with the use of automation in Azure Devops and Gitlab. Develop and improve automation scripts and pipelines in our environment to enhance the level of automation and decrease the amount of manual activities with the use of Ansible/Terraform/Git/Bash or other solutions. Work closely with the Cloud Engineering Team to design and implement cloud-based solutions, ensuring smooth functioning of cloud infrastructure. Develop new specs, documentation, and participate in the development of technical procedures and user support guides. Handle incoming customer inquiries via service desk and find solutions to automate common requests. This engineer will need to have the following expertise: Hands-on experience deploying and operating applications using IaaS and PaaS on Microsoft Azure. Hands-on experience with Terraform, Git, Ansible and Azure DevOps is essential. Great verbal and written communication skills to collaborate in an international environment. So English is a MUST. Strong self -motivation and the ability to work with minimal supervision. Experience in working as L2 and L3 support
2nd Line Support Engineer Based in Cornwall £25,000 - £27,000 per annum Must be eligible for High Level Security Clearance We are looking for a 2nd Line Support Technician to maintain service to our armed forces during training at our sites in the South West. Your role will involve resolving all delivery issues, providing solutions and fixes. You will be working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum. Ideal candidates will have knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate Your experience Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include: Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA. To deploy images and software to workstations using Microsoft SCCM or current deployment applications. Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology. Produce and maintain records, procedures and other documentation related to the IS Service Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation
20/06/2024
Full time
2nd Line Support Engineer Based in Cornwall £25,000 - £27,000 per annum Must be eligible for High Level Security Clearance We are looking for a 2nd Line Support Technician to maintain service to our armed forces during training at our sites in the South West. Your role will involve resolving all delivery issues, providing solutions and fixes. You will be working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum. Ideal candidates will have knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate Your experience Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include: Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA. To deploy images and software to workstations using Microsoft SCCM or current deployment applications. Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology. Produce and maintain records, procedures and other documentation related to the IS Service Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation
ARM (Advanced Resource Managers)
Glasgow, Lanarkshire
Modern Workplace Platform Consultant Fulltime 6-month FTC Salary - £45-50K Location: Glasgow (5 days per week in office) Are you an experienced Platform Consultant with strong knowledge of working in the EUEM space? Are you looking for a new Full time role with a global organisation that offers excellent benefits and career progression? ARM is recruiting for a Full time FTC experienced Modern Workplace Platform Consultant with strong EUEM (End User Experience Monitoring) knowledge to work for our global technology client. You will be working for their end customer in Glasgow and be onsite Mon-Fri. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Role- You will be responsible for assisting our existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level. We are looking for a consultant that has a "can do" attitude and is comfortable in picking up new skills quickly whilst use pre-existing knowledge to assist our end users to assist with preventing problems before they arise. Documentation will be key within this role as we ultimately look to improve the customer EUEM experience organisational wide. Responsibilities: * Technical & architectural competencies around digital end user experience monitoring * Specific/expert product knowledge around Lakeside Systrack * Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler * Assist with high level design around the EUEM product life cycle for both in-house and our customer base * Work on projects & programmes for opportunities provided to modern workplace via our sales and presales channels. * Working with Modern workplace Architecture both in-house & our customer base * Plan, document and implement small changes where appropriate. * Good communication and excellent documentation skills * The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices. * Highlight opportunities to improve/evolve service and technology platforms * Assist with testing and validation of changes and/or deployments where necessary * Providing assessments in-house and to our customer base around improvements around pre-existing EUEM configuration * Implementation of enhancements around end user experience monitoring delivery * Working with all the tower structures within the modern workplace practice * Work with the head of modern workplace & relevant teams as an SME with EUEM * Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements. Qualifications: * Knowledge of Modern workplace common practices & technology areas * Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation * Improve user experience and drive Modern Workplace and digital transformation initiatives. * Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including: Outlook, Teams, Viva, Forms. * Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices. Please contact me directly. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
19/06/2024
Modern Workplace Platform Consultant Fulltime 6-month FTC Salary - £45-50K Location: Glasgow (5 days per week in office) Are you an experienced Platform Consultant with strong knowledge of working in the EUEM space? Are you looking for a new Full time role with a global organisation that offers excellent benefits and career progression? ARM is recruiting for a Full time FTC experienced Modern Workplace Platform Consultant with strong EUEM (End User Experience Monitoring) knowledge to work for our global technology client. You will be working for their end customer in Glasgow and be onsite Mon-Fri. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Role- You will be responsible for assisting our existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level. We are looking for a consultant that has a "can do" attitude and is comfortable in picking up new skills quickly whilst use pre-existing knowledge to assist our end users to assist with preventing problems before they arise. Documentation will be key within this role as we ultimately look to improve the customer EUEM experience organisational wide. Responsibilities: * Technical & architectural competencies around digital end user experience monitoring * Specific/expert product knowledge around Lakeside Systrack * Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler * Assist with high level design around the EUEM product life cycle for both in-house and our customer base * Work on projects & programmes for opportunities provided to modern workplace via our sales and presales channels. * Working with Modern workplace Architecture both in-house & our customer base * Plan, document and implement small changes where appropriate. * Good communication and excellent documentation skills * The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices. * Highlight opportunities to improve/evolve service and technology platforms * Assist with testing and validation of changes and/or deployments where necessary * Providing assessments in-house and to our customer base around improvements around pre-existing EUEM configuration * Implementation of enhancements around end user experience monitoring delivery * Working with all the tower structures within the modern workplace practice * Work with the head of modern workplace & relevant teams as an SME with EUEM * Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements. Qualifications: * Knowledge of Modern workplace common practices & technology areas * Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation * Improve user experience and drive Modern Workplace and digital transformation initiatives. * Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including: Outlook, Teams, Viva, Forms. * Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices. Please contact me directly. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.