Request Technology - Craig Johnson
Chicago, Illinois
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
17/05/2024
Project-based
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Network engineer - Bilingual (English & Mandarin) Up to £60,000 per annum + benefits Minimum 3 years experience managing CDNs in an MSP Must have CCNP qualification Bi-Lingual in English and Mandarin Spectrum IT has partnered with a global leader in Content delivery networks. With a global network of over 2800 PoPs and more than 20 years of technology expertise, their goal is to ensure that users have the best experience while providing a secure network that fosters the development of the Internet. As part of their continued growth and expansion in the EMEA region they need a network engineer to join their London team. As a network engineer cooperatively manage and support hundreds POP network with dozens of ISPs across the globe, including, but not limited to, POP build out and redesign, BGP optimization, ISP coordination, and daily operations. The must have skills/experience: Bachelor's degree or equivalent in computer science or a similar technical discipline CCNP certified or higher Strong experience in administering a large-scale, highly distributed service network for 24x7 production, preferably for revenue generation and not enterprise support Strong hands-on experience with configuring, maintaining, and troubleshooting a BGP network Strong knowledge of Internet protocols (TCP/IP, HTTP, VPN, etc.) Strong experience with layer 3 routing and layer 2 switching Experience with Ethernet troubleshooting tools and methods A strong detail orientated approach Strong communication skills Beneficial but not essential skills/experience: Bi-Lingual with high level of English and mandarin skills A self-starter who can work with independence and little supervision To apply or hear more about this role, please contact (see below) or call Please note candidates must be UK based and possess a British passport or indefinite leave to remain in the UK. We cannot consider applications from those on PSW visa's or tier 2 spousal visas. This role is open to hybrid working but applications from candidates looking to relocate from abroad or un-commutable distances from the Southampton office cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
17/05/2024
Full time
Network engineer - Bilingual (English & Mandarin) Up to £60,000 per annum + benefits Minimum 3 years experience managing CDNs in an MSP Must have CCNP qualification Bi-Lingual in English and Mandarin Spectrum IT has partnered with a global leader in Content delivery networks. With a global network of over 2800 PoPs and more than 20 years of technology expertise, their goal is to ensure that users have the best experience while providing a secure network that fosters the development of the Internet. As part of their continued growth and expansion in the EMEA region they need a network engineer to join their London team. As a network engineer cooperatively manage and support hundreds POP network with dozens of ISPs across the globe, including, but not limited to, POP build out and redesign, BGP optimization, ISP coordination, and daily operations. The must have skills/experience: Bachelor's degree or equivalent in computer science or a similar technical discipline CCNP certified or higher Strong experience in administering a large-scale, highly distributed service network for 24x7 production, preferably for revenue generation and not enterprise support Strong hands-on experience with configuring, maintaining, and troubleshooting a BGP network Strong knowledge of Internet protocols (TCP/IP, HTTP, VPN, etc.) Strong experience with layer 3 routing and layer 2 switching Experience with Ethernet troubleshooting tools and methods A strong detail orientated approach Strong communication skills Beneficial but not essential skills/experience: Bi-Lingual with high level of English and mandarin skills A self-starter who can work with independence and little supervision To apply or hear more about this role, please contact (see below) or call Please note candidates must be UK based and possess a British passport or indefinite leave to remain in the UK. We cannot consider applications from those on PSW visa's or tier 2 spousal visas. This role is open to hybrid working but applications from candidates looking to relocate from abroad or un-commutable distances from the Southampton office cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
16/05/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
16/05/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
Appian Administrator/Developer Work Location: Zurich, Hybrid 3-4 days per week in office Contract duration: 12 months contract + extendable Great opportunity for a Appian Administrator to join a fast-growing company based in the Zurich. The Appian BPM Application Administrator serves as the primary technical authority for Appian application operations and is responsible for managing all Appian related application deployments, administration, troubleshooting, maintenance, and technical support activities. This position will include a high degree of interaction with business and operations units to understand the functional needs of the users of the system as well as the various technology teams, which are responsible for integration points with the solutions. Technical Skills: Required Experience Hands on 3+ experience on Appian Upgrades and hotfix installations. Establishes and maintains user accounts, assigns file permissions and establishes password and account policies. Installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Review's performance logs and monitors system performance. Troubleshoots and resolves system hardware, software and communications problems; creates Shell programs and utility scripts; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes. Installs, configures, and tests software packages. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Performs and/or oversees daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Provides team leadership and technical guidance to less experienced systems administrators. Configure Data Source, system properties and Deploy Application for new region setup. Coordinate with the application and database team to identify deployment failure reason and act according to the finding. Coordinate with business stakeholders on Appian related issues. Work with Appian support to manage Appian tickets. Manage/Plan Appian environment upgrades/license renewals. Manage/co-ordinate the Appian Release(application) Deployments Knowledge in Clustering EJB objects, Scalability and Reliability, JDBC connections and JMS connections. Good knowledge with change and incident management process
16/05/2024
Project-based
Appian Administrator/Developer Work Location: Zurich, Hybrid 3-4 days per week in office Contract duration: 12 months contract + extendable Great opportunity for a Appian Administrator to join a fast-growing company based in the Zurich. The Appian BPM Application Administrator serves as the primary technical authority for Appian application operations and is responsible for managing all Appian related application deployments, administration, troubleshooting, maintenance, and technical support activities. This position will include a high degree of interaction with business and operations units to understand the functional needs of the users of the system as well as the various technology teams, which are responsible for integration points with the solutions. Technical Skills: Required Experience Hands on 3+ experience on Appian Upgrades and hotfix installations. Establishes and maintains user accounts, assigns file permissions and establishes password and account policies. Installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Review's performance logs and monitors system performance. Troubleshoots and resolves system hardware, software and communications problems; creates Shell programs and utility scripts; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes. Installs, configures, and tests software packages. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Performs and/or oversees daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Provides team leadership and technical guidance to less experienced systems administrators. Configure Data Source, system properties and Deploy Application for new region setup. Coordinate with the application and database team to identify deployment failure reason and act according to the finding. Coordinate with business stakeholders on Appian related issues. Work with Appian support to manage Appian tickets. Manage/Plan Appian environment upgrades/license renewals. Manage/co-ordinate the Appian Release(application) Deployments Knowledge in Clustering EJB objects, Scalability and Reliability, JDBC connections and JMS connections. Good knowledge with change and incident management process
Sustainability Manager - Permanent - ASAP start XXX are a leading global workplace technology integrator, providing AV and managed services across multiple client partnerships globally. As the Head of Environmental Social Governance at XXX, you will provide visionary leadership in shaping and implementing ESG and sustainability strategies. Your role will encompass comprehensive reporting, including ESG, Scope 1, 2, and 3, as well as managing compliance with the BSI 14001 Standard. After establishing the ESG objectives and targets, the in-house Sustainability Manager will need to continuously monitor the outcome and report as per the deliverables in the responsibilities below. Key Responsibilities ESG & Sustainability Strategy: develop, execute, and oversee a comprehensive ESG and sustainability strategy aligned with our corporate mission, values, and long-term objectives whilst ensuring alignment with global standards and investor expectations. Scope 1, 2 and 3 reporting: oversee the collection, analysis, and reporting of Scope 1, 2 & 3 data to demonstrate environmental impact and progress. BSI 14001 Standard Management: manage the continuous improvement of BSI 14001 Environmental Management System (EMS) to maintain certification. Stakeholder Engagement: foster relationships with internal and external stakeholders, including employees, clients, suppliers, and industry peers, to promote ESG and sustainability collaboration and support. Sustainability Initiatives: plan and execute sustainability programs, emphasising resource efficiency, responsible sourcing, and circular economy principles. Ethical Practices: ensure ethical practices throughout our operations, including fair labour, diversity, and anti-corruption measures. Community Engagement: develop partnerships with local communities, contributing to philanthropic activities, volunteerism, and community-based projects. ESG & Sustainability Reporting: prepare and publish annual ESG and sustainability reports, adhering to relevant regulations, global reporting frameworks, and investor disclosure requirements. Risk Management: identify and mitigate ESG and sustainability-related risks through proactive measures and strategy development. Innovation & Best Practices: stay informed of ESG and sustainability trends, emerging best practices, and industry benchmarks, and integrate these into our initiatives. Supplier Engagement: work closely with our suppliers to promote sustainable practices, ensure ethical sourcing, and responsible production methods. Ensure improvement is measured and tracked. Glidepath to Net-Zeo: provide a transition programme identifying clear milestones and industry recognised certifications including EcoVadis, SBTI etc. Requirements Bachelor's degree in ESG, sustainability, business, or a related field (Masters' degree preferred). Leadership experience in ESG & Sustainability, preferably within the workplace technology industry. Demonstrated experience in ESG reporting, Scope 1, 2 & 3 emissions, and BSI 14001 management. Exceptional communication, stakeholder management, and leadership skills. Strong analytical and problem-solving abilities. Ability to inspire and lead cross-function teams toward ESG & sustainability goals. Familiarity with ESG reporting and relevant certifications. A strong commitment to advancing social responsibility and sustainability as drivers of positive change. Genuine passion for ESG and eager to become part of our ambitious plans. Proven track record and experience creating and deploying ESG processes. Experience in sustainability management and strategy development. If you are looking for your next permanent position, contact me on the details below.
15/05/2024
Full time
Sustainability Manager - Permanent - ASAP start XXX are a leading global workplace technology integrator, providing AV and managed services across multiple client partnerships globally. As the Head of Environmental Social Governance at XXX, you will provide visionary leadership in shaping and implementing ESG and sustainability strategies. Your role will encompass comprehensive reporting, including ESG, Scope 1, 2, and 3, as well as managing compliance with the BSI 14001 Standard. After establishing the ESG objectives and targets, the in-house Sustainability Manager will need to continuously monitor the outcome and report as per the deliverables in the responsibilities below. Key Responsibilities ESG & Sustainability Strategy: develop, execute, and oversee a comprehensive ESG and sustainability strategy aligned with our corporate mission, values, and long-term objectives whilst ensuring alignment with global standards and investor expectations. Scope 1, 2 and 3 reporting: oversee the collection, analysis, and reporting of Scope 1, 2 & 3 data to demonstrate environmental impact and progress. BSI 14001 Standard Management: manage the continuous improvement of BSI 14001 Environmental Management System (EMS) to maintain certification. Stakeholder Engagement: foster relationships with internal and external stakeholders, including employees, clients, suppliers, and industry peers, to promote ESG and sustainability collaboration and support. Sustainability Initiatives: plan and execute sustainability programs, emphasising resource efficiency, responsible sourcing, and circular economy principles. Ethical Practices: ensure ethical practices throughout our operations, including fair labour, diversity, and anti-corruption measures. Community Engagement: develop partnerships with local communities, contributing to philanthropic activities, volunteerism, and community-based projects. ESG & Sustainability Reporting: prepare and publish annual ESG and sustainability reports, adhering to relevant regulations, global reporting frameworks, and investor disclosure requirements. Risk Management: identify and mitigate ESG and sustainability-related risks through proactive measures and strategy development. Innovation & Best Practices: stay informed of ESG and sustainability trends, emerging best practices, and industry benchmarks, and integrate these into our initiatives. Supplier Engagement: work closely with our suppliers to promote sustainable practices, ensure ethical sourcing, and responsible production methods. Ensure improvement is measured and tracked. Glidepath to Net-Zeo: provide a transition programme identifying clear milestones and industry recognised certifications including EcoVadis, SBTI etc. Requirements Bachelor's degree in ESG, sustainability, business, or a related field (Masters' degree preferred). Leadership experience in ESG & Sustainability, preferably within the workplace technology industry. Demonstrated experience in ESG reporting, Scope 1, 2 & 3 emissions, and BSI 14001 management. Exceptional communication, stakeholder management, and leadership skills. Strong analytical and problem-solving abilities. Ability to inspire and lead cross-function teams toward ESG & sustainability goals. Familiarity with ESG reporting and relevant certifications. A strong commitment to advancing social responsibility and sustainability as drivers of positive change. Genuine passion for ESG and eager to become part of our ambitious plans. Proven track record and experience creating and deploying ESG processes. Experience in sustainability management and strategy development. If you are looking for your next permanent position, contact me on the details below.
NO SPONSORSHIP Associate Principal, Technology Operations - Production Support - 3rd SHIFT SALARY: $102k- $120k w 15% bonus no shift differential LOCATION: REMOTE 3rd shift, Tuesday - Saturday, 11pm - 730am Do you have Production Operations (not engineering) experience? Do you have experience with Schedulers? (UC4 or Control M) or other? Why are you seeking an off shift position? What is your experience level/experience with JCL/IBM? Production support for hardware and software problems ITIL applications and infrastructure problems incident management storage Unix Windows networking Business operations etc. The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Essential Duties and Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems Move between tactical & strategic Bachelors degree 5+ years experience production systems operations or an equivalent combination of education and work experience
14/05/2024
Full time
NO SPONSORSHIP Associate Principal, Technology Operations - Production Support - 3rd SHIFT SALARY: $102k- $120k w 15% bonus no shift differential LOCATION: REMOTE 3rd shift, Tuesday - Saturday, 11pm - 730am Do you have Production Operations (not engineering) experience? Do you have experience with Schedulers? (UC4 or Control M) or other? Why are you seeking an off shift position? What is your experience level/experience with JCL/IBM? Production support for hardware and software problems ITIL applications and infrastructure problems incident management storage Unix Windows networking Business operations etc. The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Essential Duties and Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems Move between tactical & strategic Bachelors degree 5+ years experience production systems operations or an equivalent combination of education and work experience
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
14/05/2024
Full time
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
14/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
14/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
Production Support, Technology Operations Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *3rd shift: Tuesday-Saturday 11pm-730am CST* *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years' experience production systems operations Working knowledge of ITIL principles Understands technical monitoring and metrics. Sophisticated understanding of enterprising technology Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Problem/Incident management experience Responsibilities Analyze and report upon Production capacity CI opportunities. Analyze and report upon Production critical-path processing CI opportunities. Stand-up SWAT's if needed to drive resolution of ongoing Production issues. Identifies and diagnoses complex problems and factors affecting Production performance. Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions. Move between tactical & strategic (ie Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed) Consult & evangelize for operational best practices. Collaborate across domains (ie network, DB etc.) to assist with application tuning.
14/05/2024
Full time
Production Support, Technology Operations Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *3rd shift: Tuesday-Saturday 11pm-730am CST* *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years' experience production systems operations Working knowledge of ITIL principles Understands technical monitoring and metrics. Sophisticated understanding of enterprising technology Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Problem/Incident management experience Responsibilities Analyze and report upon Production capacity CI opportunities. Analyze and report upon Production critical-path processing CI opportunities. Stand-up SWAT's if needed to drive resolution of ongoing Production issues. Identifies and diagnoses complex problems and factors affecting Production performance. Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions. Move between tactical & strategic (ie Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed) Consult & evangelize for operational best practices. Collaborate across domains (ie network, DB etc.) to assist with application tuning.
One of my client in Belgium is looking for an Operations Support Engineer (preferably Aviation Sector). Below are the job details. Please apply for immediate consideration. Title : Operations Support Engineer Location : Brussels, Belgium Duration : 6 months freelance contract with extensions possible Job type : On site Must be a EU Citizen. Job Overview: Our partner is a leading firm in the aviation sector committed to enhancing the IT infrastructure and ensuring the highest levels of system reliability and efficiency. We are looking for a seasoned OPS Support Engineer like you to join our dynamic team. In this pivotal role, you will drive and enhance operational excellence, directly contributing to our mission of delivering safe and efficient aviation services used in ATM (Air Traffic Management). You are the ideal candidate if you are an expert in Data Management and are deeply entrenched in the modern ecosystem, have a strong background in a wide range of technologies including aviation, and have a proven track record in high-stakes industries. In the Role of eEAD Operations Support Engineer, you will : Be a member of a dynamic team to operate and maintain the eEAD which is going into operations Q32024. The eEAD is the new enhanced Aeronautical Database for the provision of Aeronautical Information Services (AIS). Your initial role within the team is to document the eEAD System Operational Processes and Guidelines to keep the system operational and resolve issues when they arise. In the second phase you will be involved in further development of the operational system proposed by the eEAD stakeholders. Work with the newest, state of art cloud native technologies both in the cloud and onprem. Detect, identify, and analyze faults if they arise, help to fix them, and work on solutions to avoid further occurrence. Monitor system performance and proactively identify and resolve issues. Conduct root cause analysis for production errors and implement preventive measures. Collaborate with development teams to integrate SRE best practices into the software life cycle. Constantly improve the service availability, scalability, performance, monitoring, and overall manageability. Be involved in common work with security experts, architects, and developers to build and improve a sustainable technical landscape. Continuously research and assess new approaches for potential use, and provide recommendations and subject matter expertise regarding trends, technology, tools, and services. Participate in oncall rotation, providing support for critical issues. Contribute to all areas of Site Reliability Engineering as a team member. Qualifications: Relevant bachelor's degree or equivalent work experience in computer science or related field. Strong communication skills, proficient in English, both written and spoken. Have experience in documenting IT System Operational Procedures and Guidelines using Confluence, Jira and Word. Advanced experience in operating and automating solutions with at least three of the following technologies/Products: Document database (MongoDB) Webservice Service Communication protocols SOAP/REST/JSON Relational Database Management Systems (PostgreSQL) WFS - Open Geospatial Consortium (OGC) XML more specifically (nice to have) AIXM5.1 Good understanding of security principles. Experience in developing applications is an advantage. Ability to quickly acquire and utilize knowledge on new methodologies and solutions. Strong ethics and confidentiality. Ability to work collaboratively in a multinational team and communicate effectively. EU citizenship and willingness to live in or around Brussels. Nice to have experience as a pilot or in ATM (Air Traffic Management) and knowledge of the ICAO Annexes 3,4,15, (SARPS) as drivers for aviation safety, efficiency, and regularity. This will help in understanding the business requirements.
14/05/2024
Project-based
One of my client in Belgium is looking for an Operations Support Engineer (preferably Aviation Sector). Below are the job details. Please apply for immediate consideration. Title : Operations Support Engineer Location : Brussels, Belgium Duration : 6 months freelance contract with extensions possible Job type : On site Must be a EU Citizen. Job Overview: Our partner is a leading firm in the aviation sector committed to enhancing the IT infrastructure and ensuring the highest levels of system reliability and efficiency. We are looking for a seasoned OPS Support Engineer like you to join our dynamic team. In this pivotal role, you will drive and enhance operational excellence, directly contributing to our mission of delivering safe and efficient aviation services used in ATM (Air Traffic Management). You are the ideal candidate if you are an expert in Data Management and are deeply entrenched in the modern ecosystem, have a strong background in a wide range of technologies including aviation, and have a proven track record in high-stakes industries. In the Role of eEAD Operations Support Engineer, you will : Be a member of a dynamic team to operate and maintain the eEAD which is going into operations Q32024. The eEAD is the new enhanced Aeronautical Database for the provision of Aeronautical Information Services (AIS). Your initial role within the team is to document the eEAD System Operational Processes and Guidelines to keep the system operational and resolve issues when they arise. In the second phase you will be involved in further development of the operational system proposed by the eEAD stakeholders. Work with the newest, state of art cloud native technologies both in the cloud and onprem. Detect, identify, and analyze faults if they arise, help to fix them, and work on solutions to avoid further occurrence. Monitor system performance and proactively identify and resolve issues. Conduct root cause analysis for production errors and implement preventive measures. Collaborate with development teams to integrate SRE best practices into the software life cycle. Constantly improve the service availability, scalability, performance, monitoring, and overall manageability. Be involved in common work with security experts, architects, and developers to build and improve a sustainable technical landscape. Continuously research and assess new approaches for potential use, and provide recommendations and subject matter expertise regarding trends, technology, tools, and services. Participate in oncall rotation, providing support for critical issues. Contribute to all areas of Site Reliability Engineering as a team member. Qualifications: Relevant bachelor's degree or equivalent work experience in computer science or related field. Strong communication skills, proficient in English, both written and spoken. Have experience in documenting IT System Operational Procedures and Guidelines using Confluence, Jira and Word. Advanced experience in operating and automating solutions with at least three of the following technologies/Products: Document database (MongoDB) Webservice Service Communication protocols SOAP/REST/JSON Relational Database Management Systems (PostgreSQL) WFS - Open Geospatial Consortium (OGC) XML more specifically (nice to have) AIXM5.1 Good understanding of security principles. Experience in developing applications is an advantage. Ability to quickly acquire and utilize knowledge on new methodologies and solutions. Strong ethics and confidentiality. Ability to work collaboratively in a multinational team and communicate effectively. EU citizenship and willingness to live in or around Brussels. Nice to have experience as a pilot or in ATM (Air Traffic Management) and knowledge of the ICAO Annexes 3,4,15, (SARPS) as drivers for aviation safety, efficiency, and regularity. This will help in understanding the business requirements.
Mes Author to work for a Pharmaceutical company The role is as follows Mes Author role Remote - There is a chance of 2 weeks onsite anywhere in the world (this will be fully expensed) Outside ir35 Rate - TBC 1 stage interview process next week Start - Late June/Early July 6 months contract Purpose: -To maintain the POMSnet environment; to author & maintain recipes & worksheets for API & DP manufacturing; and also author and maintain the recipes & BOMs in SAP. - To operate as a team member within the MES team in the implementation and maintenance of the MES & SAP system for the API & DP buildings. Responsibilities: Liaise with Manufacturing and Quality to close out MES execution exceptions. Troubleshoot and provide solutions for all MES & SAP problems in recipe execution and recipe authoring. Liaise with quality to provide approved documentation for all MES system changes. Design, create, write and execute system and test documentation to a high quality standard. Design, create, write and/or make all required changes to MES & SAP Recipes, worksheets, equipment and material spec's including phase transition logic to a high quality standard. Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures (CIs, CIRs, MIs, MIRs and SOPs) are aligned to MES processes and vice versa. Design, create, write and provide training for all other site personnel on their related MES roles. Participate in MES knowledge exchanges, MES Governance meetings, GMES Technical Review Board (TRB) Meetings, and manage issues, work-around and fixes identified. Work closely with IT regarding upgrades, patching, hardware support, security and system access. Liaise with GMES on Sligo required system improvements. Provide support to other MES system users as required to ensure business continuity. Participate in NPI projects from initiation to ensure MES system or hardware requirements are taken into consideration. Keep other recipe authors up to date on MES changes. Documentation of all activities in line with cGMP requirements. Cross training within the team and training of new team members. Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems. Adheres to and supports all EHS & E standards, procedures and policies. Supervision Received -The position will report directly to the Global process owner, - Goals are reviewed on a regular basis and formal performance reviews are carried out once per year. Supervision Provided - No direct reports. - Maintains regular contact with support functions on site. Qualifications: Diploma qualification in suitable science/engineering course and/or suitable experience. Job/Technical Skills A minimum of 5 years' experience in Batch processing operations in an FDA/HPRA regulated industry. Strong knowledge of cGMP and regulatory requirements relating to the pharmaceutical industry is required. Experience in the operating in a highly automated environment and safe handling of dangerous chemicals is required for this role. A good knowledge of IT systems/MES is required for this role. Cognitive/Business Skills The position requires a high level of attention to detail and mental concentration, to ensure total compliance with procedures at all times. The position requires proven problem solving skills, and the ability to adapt to new manufacturing process on a regular basis. The position requires proven technical skills, to ensure the person can cope with the technical demands of the position at all times. Requires innovative thinking, where new and untested solutions are proposed, demonstrated and implemented on a regular basis. Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders. Requires total commitment to quality and maintaining a high standard of work at all times. Demonstrates the highest levels of integrity and a strong work ethic at all times. Strong communication skills both verbal and written are required for the execution of this role. Strong interpersonal skills are required. Understands and Supports the principles of Perfect Performance. Ownership/Accountability This position is responsible for ensuring the smooth running of the MES system and ensuring availability to manufacturing at all times. The position has a high level of autonomy and individuals are expected to work on their own initiative. Shows a high level of tenacity to ensure closure of issues. This position is crucial in maintaining the compliance of validated systems ensuring that any changes or modifications are documented and actioned. Demonstrates an ethos of Right First Time at all times. Adheres to and follows all procedures policies and guidelines ensuring compliance with cGMP and HPRA/FDA regulations and company policies, procedures and guidelines.
13/05/2024
Project-based
Mes Author to work for a Pharmaceutical company The role is as follows Mes Author role Remote - There is a chance of 2 weeks onsite anywhere in the world (this will be fully expensed) Outside ir35 Rate - TBC 1 stage interview process next week Start - Late June/Early July 6 months contract Purpose: -To maintain the POMSnet environment; to author & maintain recipes & worksheets for API & DP manufacturing; and also author and maintain the recipes & BOMs in SAP. - To operate as a team member within the MES team in the implementation and maintenance of the MES & SAP system for the API & DP buildings. Responsibilities: Liaise with Manufacturing and Quality to close out MES execution exceptions. Troubleshoot and provide solutions for all MES & SAP problems in recipe execution and recipe authoring. Liaise with quality to provide approved documentation for all MES system changes. Design, create, write and execute system and test documentation to a high quality standard. Design, create, write and/or make all required changes to MES & SAP Recipes, worksheets, equipment and material spec's including phase transition logic to a high quality standard. Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures (CIs, CIRs, MIs, MIRs and SOPs) are aligned to MES processes and vice versa. Design, create, write and provide training for all other site personnel on their related MES roles. Participate in MES knowledge exchanges, MES Governance meetings, GMES Technical Review Board (TRB) Meetings, and manage issues, work-around and fixes identified. Work closely with IT regarding upgrades, patching, hardware support, security and system access. Liaise with GMES on Sligo required system improvements. Provide support to other MES system users as required to ensure business continuity. Participate in NPI projects from initiation to ensure MES system or hardware requirements are taken into consideration. Keep other recipe authors up to date on MES changes. Documentation of all activities in line with cGMP requirements. Cross training within the team and training of new team members. Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems. Adheres to and supports all EHS & E standards, procedures and policies. Supervision Received -The position will report directly to the Global process owner, - Goals are reviewed on a regular basis and formal performance reviews are carried out once per year. Supervision Provided - No direct reports. - Maintains regular contact with support functions on site. Qualifications: Diploma qualification in suitable science/engineering course and/or suitable experience. Job/Technical Skills A minimum of 5 years' experience in Batch processing operations in an FDA/HPRA regulated industry. Strong knowledge of cGMP and regulatory requirements relating to the pharmaceutical industry is required. Experience in the operating in a highly automated environment and safe handling of dangerous chemicals is required for this role. A good knowledge of IT systems/MES is required for this role. Cognitive/Business Skills The position requires a high level of attention to detail and mental concentration, to ensure total compliance with procedures at all times. The position requires proven problem solving skills, and the ability to adapt to new manufacturing process on a regular basis. The position requires proven technical skills, to ensure the person can cope with the technical demands of the position at all times. Requires innovative thinking, where new and untested solutions are proposed, demonstrated and implemented on a regular basis. Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders. Requires total commitment to quality and maintaining a high standard of work at all times. Demonstrates the highest levels of integrity and a strong work ethic at all times. Strong communication skills both verbal and written are required for the execution of this role. Strong interpersonal skills are required. Understands and Supports the principles of Perfect Performance. Ownership/Accountability This position is responsible for ensuring the smooth running of the MES system and ensuring availability to manufacturing at all times. The position has a high level of autonomy and individuals are expected to work on their own initiative. Shows a high level of tenacity to ensure closure of issues. This position is crucial in maintaining the compliance of validated systems ensuring that any changes or modifications are documented and actioned. Demonstrates an ethos of Right First Time at all times. Adheres to and follows all procedures policies and guidelines ensuring compliance with cGMP and HPRA/FDA regulations and company policies, procedures and guidelines.
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered