ARM (Advanced Resource Managers)
Berkeley, Gloucestershire
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/05/2024
Full time
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
16/05/2024
Full time
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
16/05/2024
Full time
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Functional Consultant Dynamics 365 CE/CRM This role will suit a D365 CRM/CE Technical Product Manager, Technical BA, Centre of Excellence Manager or similar looking to work in an consultancy role . Do you want to be working for a fast growing, fast paced consultancy? See the benefits of your knowledge impact the users, process and business around you? This is a forward thinking organisation building their Dynamics365 practice with an Agile delivery team for digital propositions. Any experience in Field Sales module would be highly desirable! Those who can provide D365 CE expertise to businesses at a Strategic, Tactical and operational support level. Working with businesses and IT to understand opportunities/requirements, develop user stories and define product backlog, enhancing and inspiring the business showing the possibilities of D365 and its wider capabilities/integration. Maximise the use of D365 partnerships and take a configuration first approach within the system vs overly customised. Work with customers to maximise their Dynamics Platforms Build Solutions and Design platforms in conjunction with Architects An excellent awareness of the Microsoft roadmap is a must for this role. An experience working for a Dynamics consultancy or Partner is of interest An exposure to the Public Sector and Non Profit organisations is highly desirable To be suitable for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. Please contact ASAP.
15/05/2024
Full time
Functional Consultant Dynamics 365 CE/CRM This role will suit a D365 CRM/CE Technical Product Manager, Technical BA, Centre of Excellence Manager or similar looking to work in an consultancy role . Do you want to be working for a fast growing, fast paced consultancy? See the benefits of your knowledge impact the users, process and business around you? This is a forward thinking organisation building their Dynamics365 practice with an Agile delivery team for digital propositions. Any experience in Field Sales module would be highly desirable! Those who can provide D365 CE expertise to businesses at a Strategic, Tactical and operational support level. Working with businesses and IT to understand opportunities/requirements, develop user stories and define product backlog, enhancing and inspiring the business showing the possibilities of D365 and its wider capabilities/integration. Maximise the use of D365 partnerships and take a configuration first approach within the system vs overly customised. Work with customers to maximise their Dynamics Platforms Build Solutions and Design platforms in conjunction with Architects An excellent awareness of the Microsoft roadmap is a must for this role. An experience working for a Dynamics consultancy or Partner is of interest An exposure to the Public Sector and Non Profit organisations is highly desirable To be suitable for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. Please contact ASAP.
Sanderson Recruitment Plc
Cardiff, South Glamorgan
Role: Salesforce Developer Salary: £45'000 Location: Cardiff HQ - Hybrid model (1 day p/w) We are searching for a talented Salesforce Developer to join our growing team. In this role, you will be responsible for designing, developing, and implementing custom applications and integrations on the Salesforce platform. You will partner with business stakeholders to understand their needs and translate them into technical solutions that streamline processes and improve user experience. Experience: Experience developing on the Salesforce platform. Experience with Financial Services Cloud, Experience Cloud, and OmniStudio as a bonus. Proficiency in Apex and Lightning Web Components (LWC). Experience with Mobile Publisher and Service Cloud is a plus. Working knowledge of Sales Cloud functionalities. Experience implementing and configuring AppExchange packages, particularly DocuSign and Conga (preferred). Excellent understanding of web development concepts (HTML, CSS, JavaScript). Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team. Responsibilities: Design, develop, and implement custom applications, workflows, and automations using Salesforce tools and technologies, with a high focus on Financial Services Cloud (FSC) Experience Cloud, and OmniStudio. Utilize Mobile Publisher to create and manage mobile applications for Salesforce. Enhance functionalities within Sales Cloud and Service Cloud using configurations and customizations. Develop robust and maintainable code using Apex and Lightning Web Components (LWC). Implement and configure AppExchange packages, specifically DocuSign and Conga. Collaborate with business analysts, project managers, and end-users to gather and analyze requirements. Create and maintain technical documentation, including design specifications, test plans, and user guides. Conduct unit and integration testing to ensure the quality and performance of developed solutions. Troubleshoot and resolve issues related to Salesforce customizations and integrations. Stay up-to-date on the latest Salesforce features and functionality.
14/05/2024
Full time
Role: Salesforce Developer Salary: £45'000 Location: Cardiff HQ - Hybrid model (1 day p/w) We are searching for a talented Salesforce Developer to join our growing team. In this role, you will be responsible for designing, developing, and implementing custom applications and integrations on the Salesforce platform. You will partner with business stakeholders to understand their needs and translate them into technical solutions that streamline processes and improve user experience. Experience: Experience developing on the Salesforce platform. Experience with Financial Services Cloud, Experience Cloud, and OmniStudio as a bonus. Proficiency in Apex and Lightning Web Components (LWC). Experience with Mobile Publisher and Service Cloud is a plus. Working knowledge of Sales Cloud functionalities. Experience implementing and configuring AppExchange packages, particularly DocuSign and Conga (preferred). Excellent understanding of web development concepts (HTML, CSS, JavaScript). Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team. Responsibilities: Design, develop, and implement custom applications, workflows, and automations using Salesforce tools and technologies, with a high focus on Financial Services Cloud (FSC) Experience Cloud, and OmniStudio. Utilize Mobile Publisher to create and manage mobile applications for Salesforce. Enhance functionalities within Sales Cloud and Service Cloud using configurations and customizations. Develop robust and maintainable code using Apex and Lightning Web Components (LWC). Implement and configure AppExchange packages, specifically DocuSign and Conga. Collaborate with business analysts, project managers, and end-users to gather and analyze requirements. Create and maintain technical documentation, including design specifications, test plans, and user guides. Conduct unit and integration testing to ensure the quality and performance of developed solutions. Troubleshoot and resolve issues related to Salesforce customizations and integrations. Stay up-to-date on the latest Salesforce features and functionality.
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.