Global Enterprise Partners
17/05/2024
Project-based
IT Operations Specialist - 6months + Global Enterprise Partners is currently looking for an IT Operations Specialist for an assignment with a large retail organization. Our client operates in an extremely dynamic context with several major changes: ongoing multi-cloud transformation, omnichannel strategy. Requirements IT Operations Specialist Role: Handle tickets in the ServiceNow tool while adhering to SLAs Enhance operational and monitoring procedures Define, evolve, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution. Responsible for hosting and operating Retail solutions. Drive technical projects (eg, infrastructure migration, data center relocation, DRP testing). Responsible for production releases installation Contribute through expertise to the smooth operation of production applications to ensure a defined level of service quality and security for users in line with business constraints. Details IT Operations Specialist Role: Start date: ASAP (Flexible) Duration: Initially 6 months (with extensions) Hours per week: 40 hours Location: Remote (LATAM) Type of contract: Freelancer Rate: Open Interested? If this role as IT Operations Specialist is of your interest, please apply directly via the link and/or get in touch with Eva Donaque via phone or email