NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
15/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
IT Infrastructure Engineer required by an established and growing critical communications and messaging software technology provider based in the Brighton, East Sussex. This IT Infrastructure Engineer role will see you join the Infrastructure Operations Team, and you will be responsible for providing 3rd line all-rounded IT support, covering, desktop, Servers, and networking, as well as, hands-on installations, configurations, administration, and troubleshooting of: MS Server 2016 and above (Essential) Active Directory/GPO (Essential) VMWare (Essential) Linux Server (Essential) Azure Cloud (Essential) MS O365 MS IIS PowerShell Scripting Network Routers, Switches, Firewall Project management of upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and support global customers who rely on their industry leading technology. My client has an excellent culture, promoting a great work life balance as well as providing brilliant work challenges and scope for career progression. They are offering a salary range of £45,000 - £55,000, depending on experience, as well as, great benefits and flexi working with 1 - 3 days per week in the office, depending on the projects, where some weeks could be fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, Windows, VMWare, Linux Server, Active Directory, Azure, PowerShell, Network, IT Support, Desktop, Brighton, Hybrid, Permanent £45,000 - £55,000 + benefits
15/05/2024
Full time
IT Infrastructure Engineer required by an established and growing critical communications and messaging software technology provider based in the Brighton, East Sussex. This IT Infrastructure Engineer role will see you join the Infrastructure Operations Team, and you will be responsible for providing 3rd line all-rounded IT support, covering, desktop, Servers, and networking, as well as, hands-on installations, configurations, administration, and troubleshooting of: MS Server 2016 and above (Essential) Active Directory/GPO (Essential) VMWare (Essential) Linux Server (Essential) Azure Cloud (Essential) MS O365 MS IIS PowerShell Scripting Network Routers, Switches, Firewall Project management of upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and support global customers who rely on their industry leading technology. My client has an excellent culture, promoting a great work life balance as well as providing brilliant work challenges and scope for career progression. They are offering a salary range of £45,000 - £55,000, depending on experience, as well as, great benefits and flexi working with 1 - 3 days per week in the office, depending on the projects, where some weeks could be fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, Windows, VMWare, Linux Server, Active Directory, Azure, PowerShell, Network, IT Support, Desktop, Brighton, Hybrid, Permanent £45,000 - £55,000 + benefits
Description: 1st/2nd Line Support Engineer required by my MSP client to work onsite at their end customer. The engineer will be working in a school so will go through Enhanced DBS check and be required to provide 1st/2nd line support for the school. Main technologies are Microsoft Office 365, Active Directory, and Microsoft Servers. Any SIMS or 3CX experience is a nice to have. Skills: Technical support Support Troubleshooting 1st line 2nd line desktop Active Directory Microsoft office 365 Application support Customer service Employee Value Proposition: Working for a MSP - can move onto other end customers Pleasant environment Job Title: It Support Engineer Location: Salisbury, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
15/05/2024
Project-based
Description: 1st/2nd Line Support Engineer required by my MSP client to work onsite at their end customer. The engineer will be working in a school so will go through Enhanced DBS check and be required to provide 1st/2nd line support for the school. Main technologies are Microsoft Office 365, Active Directory, and Microsoft Servers. Any SIMS or 3CX experience is a nice to have. Skills: Technical support Support Troubleshooting 1st line 2nd line desktop Active Directory Microsoft office 365 Application support Customer service Employee Value Proposition: Working for a MSP - can move onto other end customers Pleasant environment Job Title: It Support Engineer Location: Salisbury, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects. Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems. Onboarding and Offboarding users. Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues. Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits. keeping records and update documentation Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training. Build and maintain positive relationships with the customer, delivering high standards of customer service. Provide remote support as and when required. Key Skills Excellent communication skills (both verbal and written). Experience within a Field Support environment. The ability to investigate and diagnose backup solutions. Experience of networking, vLANs, VPN's, Firewalls and connectivity solutions, troubleshooting networking protocols and technologies. Excellent knowledge of Microsoft Windows Operating Systems, Server and Desktop XP, 2008 and above. High level knowledge of Microsoft Services, including Active Directory and Exchange. Experience with Virtualisation Technologies - Hyper-V, VMware, Citrix is desirable. Knowledge of anti-virus products in a business environment. Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune. Experience with Mobile Device Management, Samsung Knox, Apple Business Manager. An analytical mind with good problem-solving capabilities.
15/05/2024
Full time
Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects. Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems. Onboarding and Offboarding users. Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues. Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits. keeping records and update documentation Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training. Build and maintain positive relationships with the customer, delivering high standards of customer service. Provide remote support as and when required. Key Skills Excellent communication skills (both verbal and written). Experience within a Field Support environment. The ability to investigate and diagnose backup solutions. Experience of networking, vLANs, VPN's, Firewalls and connectivity solutions, troubleshooting networking protocols and technologies. Excellent knowledge of Microsoft Windows Operating Systems, Server and Desktop XP, 2008 and above. High level knowledge of Microsoft Services, including Active Directory and Exchange. Experience with Virtualisation Technologies - Hyper-V, VMware, Citrix is desirable. Knowledge of anti-virus products in a business environment. Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune. Experience with Mobile Device Management, Samsung Knox, Apple Business Manager. An analytical mind with good problem-solving capabilities.
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Full time
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
15/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
14/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
Global Technology Solutions Ltd
Aldermaston, Berkshire
JOB TITLE: Application Packager LOCATION: Aldermaston SALARY: £56,252 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals DETAILED JOB DESCRIPTION: Purpose of the role We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours * Demonstrate the ability to methodically work through issues * Identify issues end users might be facing and drive improvement and simplifications to help end user process * Maintain good working relationship with key stakeholders and support teams * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project * Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA * Expert understanding of MSI technology, including transforms. * Document package configuration * Package defect remediation * Experience of large OS migration projects (preferably Windows 7 and Windows 10) * Data Analysis and reporting skills * Good communication skills (customer facing as you may need to speak to people in the business) * Experience of managing and maintaining a SCCM 2012 (or higher) production environment * SCCM deployment/Design experience * Some Operating System Deployment (OSD), including tools such as MDT * Experience of SCCM/WSUS patching technology * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Software deployment and 3rd line support and troubleshooting * Understand and input into desktop engineering standards, processes and best practices * Involvement in delivering large scale deployments of software, eg Microsoft Office * Experience of large OS migration projects (preferably windows 10) * Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents * Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements * Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: * Basic Understanding of IT project management methodologies including agile and waterfall * Basic Knowledge of project management tools and techniques * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Understand cloud technologies * Understand network topology * Must have packaged applications for Windows 7 and Windows 10 OS platforms. * Must have experience of complex application packaging. (eg Autodesk, MS Office, etc.) * Software deployment and 3rd line support and troubleshooting * Strong communication skills both written and verbal * Self-motivated with a can do attitude and comfortable working with ambiguity * Strong MSI technology * Application layering (VMware App Volumes) * Scripting experience using BAT, PowerShell and VB, C# Scripts * Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including, private medial and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
JOB TITLE: Application Packager LOCATION: Aldermaston SALARY: £56,252 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals DETAILED JOB DESCRIPTION: Purpose of the role We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours * Demonstrate the ability to methodically work through issues * Identify issues end users might be facing and drive improvement and simplifications to help end user process * Maintain good working relationship with key stakeholders and support teams * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project * Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA * Expert understanding of MSI technology, including transforms. * Document package configuration * Package defect remediation * Experience of large OS migration projects (preferably Windows 7 and Windows 10) * Data Analysis and reporting skills * Good communication skills (customer facing as you may need to speak to people in the business) * Experience of managing and maintaining a SCCM 2012 (or higher) production environment * SCCM deployment/Design experience * Some Operating System Deployment (OSD), including tools such as MDT * Experience of SCCM/WSUS patching technology * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Software deployment and 3rd line support and troubleshooting * Understand and input into desktop engineering standards, processes and best practices * Involvement in delivering large scale deployments of software, eg Microsoft Office * Experience of large OS migration projects (preferably windows 10) * Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents * Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements * Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: * Basic Understanding of IT project management methodologies including agile and waterfall * Basic Knowledge of project management tools and techniques * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Understand cloud technologies * Understand network topology * Must have packaged applications for Windows 7 and Windows 10 OS platforms. * Must have experience of complex application packaging. (eg Autodesk, MS Office, etc.) * Software deployment and 3rd line support and troubleshooting * Strong communication skills both written and verbal * Self-motivated with a can do attitude and comfortable working with ambiguity * Strong MSI technology * Application layering (VMware App Volumes) * Scripting experience using BAT, PowerShell and VB, C# Scripts * Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including, private medial and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
13/05/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
13/05/2024
Full time
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
Desktop Support Engineer Location: Yeovil Salary: £29,290 Requirements: must either hold or be able to obtain SC security clearance, British nationals only The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays As a Desktop Support Engineer your role will involve: * Desktop/Laptop/VDI build, configuration and deployment to end users * Software installation/deployment * Smartphone deployment * Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smartphone support * Service Desk cover as required * Assisting with customer projects What we're looking for: * Full UK driving license is essential to provide support across the large site and surrounding satellite sites * Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support * Microsoft Office 2010 onwards * Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role * Knowledge of Microsoft SCCM and OS/Application deployment * Good verbal communication: ability to communicate to all levels * Good written communication: concise and accurate call logging, documentation and email correspondence * Good time management/organisational skills * Work well as part of a team or independently * Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: * Microsoft Windows 7/10 training and certification * Active Directory management * Understanding of SCCM * Understanding of Mobile Iron or similar mobile device management platforms * Understanding of McAfee EP As an Company Employee you will benefit from: * Flexible benefits including, medical insurance and eyecare vouchers * Company pension scheme * Income protection after 6 month's service * 23 days holiday raising to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
Desktop Support Engineer Location: Yeovil Salary: £29,290 Requirements: must either hold or be able to obtain SC security clearance, British nationals only The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays As a Desktop Support Engineer your role will involve: * Desktop/Laptop/VDI build, configuration and deployment to end users * Software installation/deployment * Smartphone deployment * Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smartphone support * Service Desk cover as required * Assisting with customer projects What we're looking for: * Full UK driving license is essential to provide support across the large site and surrounding satellite sites * Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support * Microsoft Office 2010 onwards * Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role * Knowledge of Microsoft SCCM and OS/Application deployment * Good verbal communication: ability to communicate to all levels * Good written communication: concise and accurate call logging, documentation and email correspondence * Good time management/organisational skills * Work well as part of a team or independently * Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: * Microsoft Windows 7/10 training and certification * Active Directory management * Understanding of SCCM * Understanding of Mobile Iron or similar mobile device management platforms * Understanding of McAfee EP As an Company Employee you will benefit from: * Flexible benefits including, medical insurance and eyecare vouchers * Company pension scheme * Income protection after 6 month's service * 23 days holiday raising to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
10/05/2024
Full time
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
09/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
09/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
09/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/05/2024
Full time
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
09/05/2024
Full time
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.
09/05/2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
08/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint