Desktop Support Engineer Location: Yeovil Salary: £29,290 Requirements: must either hold or be able to obtain SC security clearance, British nationals only The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays As a Desktop Support Engineer your role will involve: * Desktop/Laptop/VDI build, configuration and deployment to end users * Software installation/deployment * Smartphone deployment * Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smartphone support * Service Desk cover as required * Assisting with customer projects What we're looking for: * Full UK driving license is essential to provide support across the large site and surrounding satellite sites * Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support * Microsoft Office 2010 onwards * Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role * Knowledge of Microsoft SCCM and OS/Application deployment * Good verbal communication: ability to communicate to all levels * Good written communication: concise and accurate call logging, documentation and email correspondence * Good time management/organisational skills * Work well as part of a team or independently * Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: * Microsoft Windows 7/10 training and certification * Active Directory management * Understanding of SCCM * Understanding of Mobile Iron or similar mobile device management platforms * Understanding of McAfee EP As an Company Employee you will benefit from: * Flexible benefits including, medical insurance and eyecare vouchers * Company pension scheme * Income protection after 6 month's service * 23 days holiday raising to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
03/05/2024
Full time
Desktop Support Engineer Location: Yeovil Salary: £29,290 Requirements: must either hold or be able to obtain SC security clearance, British nationals only The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays As a Desktop Support Engineer your role will involve: * Desktop/Laptop/VDI build, configuration and deployment to end users * Software installation/deployment * Smartphone deployment * Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smartphone support * Service Desk cover as required * Assisting with customer projects What we're looking for: * Full UK driving license is essential to provide support across the large site and surrounding satellite sites * Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support * Microsoft Office 2010 onwards * Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role * Knowledge of Microsoft SCCM and OS/Application deployment * Good verbal communication: ability to communicate to all levels * Good written communication: concise and accurate call logging, documentation and email correspondence * Good time management/organisational skills * Work well as part of a team or independently * Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: * Microsoft Windows 7/10 training and certification * Active Directory management * Understanding of SCCM * Understanding of Mobile Iron or similar mobile device management platforms * Understanding of McAfee EP As an Company Employee you will benefit from: * Flexible benefits including, medical insurance and eyecare vouchers * Company pension scheme * Income protection after 6 month's service * 23 days holiday raising to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
03/05/2024
Full time
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
02/05/2024
Full time
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
02/05/2024
Full time
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
02/05/2024
Full time
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
02/05/2024
Full time
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
02/05/2024
Full time
Senior Software Engineer with strong commercial Machine Learning experience required for a defence & security Machine Learning company. As part of this role, you will be put through SC Clearance (and ideally, also DV clearance), so you must be eligible for these to apply. This role can be worked remotely from within the UK, however you must be able to travel to client sites when required (roughly 1 week every 2 months). As a Senior Software Engineer, you will be working as part of a fantastic, up to date technical environment based around Machine Learning and AI, using Python. You will be client facing and therefore working on a range of innovation projects based around AI/ML, science, and data. Primary technologies used are Python, Typescript/JavaScript, and Kubernetes, as well as production use of ML, so a proficiency in these is required. This is a Senior Software Engineer or Tech Lead level role, so some experience architecting scalable systems within a modern Devops environment is desirable. Senior Software Engineer essential skills Minimum 5 years career experience, ideally using Python as your primary development language Commercial production experience with Machine Learning (ML) and AI is important Strong commercial experience with Typescript and JavaScript You must be comfortable with Kubernetes and the modern Devops environment No work permit holders are allowed as you need to be able to obtain SC and/or DV clearance - ideally you will be a UK national and you must have no criminal history You must be happy travelling to client sites occasionally - roughly 1 week every couple of months If you already hold SC or DV clearance that would be great! There's a starting salary of £90,000-£95,000 plus shares/equity - and lots of other benefits including primarily remote working. There is a great flexible working setup as well, with core working hours, support for higher learning a generous holiday allowance (37 days) all part of the package. This is a fantastic opportunity for Senior Software Engineer or Tech Lead with commercial Machine Learning experience to join a fast-growing company and really further your career in a thriving sector! To apply please send your CV to Rob Goffin at IT Recruitment Solutions. Senior Software Engineer, Tech Lead, Machine Learning, AI, Python, Typescript, JavaScript, Kubernetes, UK, Remote, Travel to clients, Permanent £90,000 - £95,000 + Shares
Ideal location - East London Salary - £25000 - £27000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: medium size van + Parking cards and Fuel cards + Pension Start date - ASAP We have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London. * Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements * Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems * Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment * Obtain/maintain a set of vendor certifications as required to perform the role * Follow documented procedures and provide constructive feedback for continuous improvement * Always adhere to safety and electric static discharge (ESD) precautions * Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out * Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply) * Providing support services into the wider teams within the Integrated Technology Solutions department * Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply Qualifications Skills and Experience * Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals * Ability to install and configure software as per customer requirements * Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP * Good all-round understanding of hardware maintenance/break-fix * Hold a full UK Driving Licence * Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base * Quality focused with excellent attention to detail * Capable of working independently and remotely on a wide range of products * Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support * Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals. * Results-oriented with a track record of success for achieving and exceeding goals * Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * Hardware Break fix experience * Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer) * Driving is a big part of the job - Full UK Manual Driving licence required "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
Ideal location - East London Salary - £25000 - £27000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: medium size van + Parking cards and Fuel cards + Pension Start date - ASAP We have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London. * Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements * Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems * Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment * Obtain/maintain a set of vendor certifications as required to perform the role * Follow documented procedures and provide constructive feedback for continuous improvement * Always adhere to safety and electric static discharge (ESD) precautions * Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out * Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply) * Providing support services into the wider teams within the Integrated Technology Solutions department * Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply Qualifications Skills and Experience * Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals * Ability to install and configure software as per customer requirements * Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP * Good all-round understanding of hardware maintenance/break-fix * Hold a full UK Driving Licence * Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base * Quality focused with excellent attention to detail * Capable of working independently and remotely on a wide range of products * Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support * Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals. * Results-oriented with a track record of success for achieving and exceeding goals * Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * Hardware Break fix experience * Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer) * Driving is a big part of the job - Full UK Manual Driving licence required "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.