NO SPONSORSHIP Operational Risk Management and Controls Looking for is a person who is in audit or compliance who is familiar with cybersecurity concepts, cloud migration, and wants to develop in risk or a risk it person who wants to broaden Archer is a plus but not necessary Salary: $87k - $100k plus 15% bonus LOCATION: Chicago IL Hybrid 3 days onsite and 2 days remote All about enterprise risk management technology experience with GRC systems Archer is a plus. BS degree technology risk security Risk All IT and security risk certifications highly preferred This role will help with the risk assessment program activities, coordinate with other functions (eg IT, Security, TPRM, Legal, Compliance, and Internal Audit) and facilitate appropriate Corporate Risk governance to ensure alignment to strategy and short-term objectives. Primary Duties and Responsibilities: Qualifications: Advanced understanding of IT risk, Security risk, and intermediate understanding of Operational risk. Ability to act as a trusted advisor and provide effective challenge. Creative, independent thinker, with a willingness to develop and drive new ideas. Technical Skills: Proficient in Microsoft Word, Excel, Access, and PowerPoint. Experience with eGRC systems (eg, Archer) is a plus Bachelor's Degree 5+ years of experience in enterprise risk, technology risk, security risk, or risk consultancy, specifically with focus on assessing IT and Security risk.
13/06/2024
Full time
NO SPONSORSHIP Operational Risk Management and Controls Looking for is a person who is in audit or compliance who is familiar with cybersecurity concepts, cloud migration, and wants to develop in risk or a risk it person who wants to broaden Archer is a plus but not necessary Salary: $87k - $100k plus 15% bonus LOCATION: Chicago IL Hybrid 3 days onsite and 2 days remote All about enterprise risk management technology experience with GRC systems Archer is a plus. BS degree technology risk security Risk All IT and security risk certifications highly preferred This role will help with the risk assessment program activities, coordinate with other functions (eg IT, Security, TPRM, Legal, Compliance, and Internal Audit) and facilitate appropriate Corporate Risk governance to ensure alignment to strategy and short-term objectives. Primary Duties and Responsibilities: Qualifications: Advanced understanding of IT risk, Security risk, and intermediate understanding of Operational risk. Ability to act as a trusted advisor and provide effective challenge. Creative, independent thinker, with a willingness to develop and drive new ideas. Technical Skills: Proficient in Microsoft Word, Excel, Access, and PowerPoint. Experience with eGRC systems (eg, Archer) is a plus Bachelor's Degree 5+ years of experience in enterprise risk, technology risk, security risk, or risk consultancy, specifically with focus on assessing IT and Security risk.
Job Title - Senior HPC Technology Consultant Location - Gloucestershire - Fully on-site Salary - £75 - £85K Per Annum Benefits - Bonus (7.5%), career opportunities, private medical, excellent pension, and social benefits The Client - Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge-to-cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate - We are looking for a Senior Technical Consultant (HPC) to provide technical Hardware and Software support for large HPC (High Performance Computing) systems for a UK government customer based in the Gloucestershire area. The role is on a customer site, based on business days with occasional out of hours work. We are looking for a candidate that takes an analytical approach to problem solving, and who will be committed to driving any issues through to completion. Excellent communication skills and a customer-focused approach are important. The successful candidate will have a calm demeanour, and the ability to work in high-pressure situations. Please note this role requires a candidate who is eligible to undergo DV Clearance. The Role - This role sits in the High Performance Computing (HPC) & AI Business Unit. This is a High-Performance Computing (HPC) specialised position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor for the planning, delivery, implementation and on-going support of HPC and AI technology solutions designed to meet customers' business needs. Duties - Perform a technical leadership role within a dedicated team to deliver support on advanced HPC & AI hardware and software technologies. Maintain meticulous records of planned maintenance actions and outcomes within the case management systems. Provide input to the technical sales team in identifying opportunities and developing solutions. Provide a professional and positive approach to the customer and ensure excellent communications with all levels of the customer community. Follow technical escalation procedures to ensure critical issues are elevated as required to receive maximum focus and early resolution. Coordinate implementation of new installations, designs, and migrations for HPC & AI technology solutions. Respond to requests for technical information from customers. Engage in technical problem solving across multiple technologies; often needing to develop new methods to apply to the situation. Be willing to participate in a 24x7 on-call rota should it be required (there is an uplift for any hours outside of regular hours). The successful candidate would be expected to prioritise supporting critical systems, which may require extended hours as necessary to ensure the systems are fully functional. Education and Experience Required: 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in Computer Science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total). Advanced skills in customer service and customer facing communications. Business fluency in English language Analytical mindset, able to understand all architectural dependencies of technologies in the customers' IT environment. Ability to obtain DV (Developed Vetting) level UK security clearance. Knowledge and Skills: In-depth knowledge of: Linux/Unix operating systems (HPC) file systems Cluster management systems Knowledge of storage systems, including parallel filesystems, such as lustre, is highly desirable, but not essential. Networking and security Server components including motherboards, memory and storage, network Switches. Knowledge of programming and Scripting (eg Perl, Python, C++, etc.). An ability to stay calm and professional under pressure while working to strict deadlines is essential. The candidate should be flexible and willing to travel when required. Ideally, an understanding of: Storage systems High-speed communication architecture An understanding of batch job submission systems, such as SLURM, PBSPro etc Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} To apply for this Senior HPC Technology Consultant contract/permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
13/06/2024
Full time
Job Title - Senior HPC Technology Consultant Location - Gloucestershire - Fully on-site Salary - £75 - £85K Per Annum Benefits - Bonus (7.5%), career opportunities, private medical, excellent pension, and social benefits The Client - Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge-to-cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate - We are looking for a Senior Technical Consultant (HPC) to provide technical Hardware and Software support for large HPC (High Performance Computing) systems for a UK government customer based in the Gloucestershire area. The role is on a customer site, based on business days with occasional out of hours work. We are looking for a candidate that takes an analytical approach to problem solving, and who will be committed to driving any issues through to completion. Excellent communication skills and a customer-focused approach are important. The successful candidate will have a calm demeanour, and the ability to work in high-pressure situations. Please note this role requires a candidate who is eligible to undergo DV Clearance. The Role - This role sits in the High Performance Computing (HPC) & AI Business Unit. This is a High-Performance Computing (HPC) specialised position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor for the planning, delivery, implementation and on-going support of HPC and AI technology solutions designed to meet customers' business needs. Duties - Perform a technical leadership role within a dedicated team to deliver support on advanced HPC & AI hardware and software technologies. Maintain meticulous records of planned maintenance actions and outcomes within the case management systems. Provide input to the technical sales team in identifying opportunities and developing solutions. Provide a professional and positive approach to the customer and ensure excellent communications with all levels of the customer community. Follow technical escalation procedures to ensure critical issues are elevated as required to receive maximum focus and early resolution. Coordinate implementation of new installations, designs, and migrations for HPC & AI technology solutions. Respond to requests for technical information from customers. Engage in technical problem solving across multiple technologies; often needing to develop new methods to apply to the situation. Be willing to participate in a 24x7 on-call rota should it be required (there is an uplift for any hours outside of regular hours). The successful candidate would be expected to prioritise supporting critical systems, which may require extended hours as necessary to ensure the systems are fully functional. Education and Experience Required: 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in Computer Science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total). Advanced skills in customer service and customer facing communications. Business fluency in English language Analytical mindset, able to understand all architectural dependencies of technologies in the customers' IT environment. Ability to obtain DV (Developed Vetting) level UK security clearance. Knowledge and Skills: In-depth knowledge of: Linux/Unix operating systems (HPC) file systems Cluster management systems Knowledge of storage systems, including parallel filesystems, such as lustre, is highly desirable, but not essential. Networking and security Server components including motherboards, memory and storage, network Switches. Knowledge of programming and Scripting (eg Perl, Python, C++, etc.). An ability to stay calm and professional under pressure while working to strict deadlines is essential. The candidate should be flexible and willing to travel when required. Ideally, an understanding of: Storage systems High-speed communication architecture An understanding of batch job submission systems, such as SLURM, PBSPro etc Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} To apply for this Senior HPC Technology Consultant contract/permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
KEY EXPERIENCE: Defence experience would be a huge benefit in this application. SC Clearance or Eligibility would be needed. Why this role? As a Data Management Consultant, you will be at the forefront of guiding organisations in effectively managing and leveraging their data assets to drive strategic business outcomes. With a focus on data quality, security, governance, and metadata management, your expertise will be critical in helping clients navigate the complexities of modern data landscapes. The role requires someone with a grasp of the evolving data landscape, proficiency in best practices of data management, and a keen interest in AI and its application. Specifically: You will provide guidance and advisory services to clients on a wide range of data management topics, including data governance frameworks, data ethics policies, metadata management strategies, and master data management (MDM) solutions. You will be at the forefront of integrating cutting edge technologies into data management processes, leveraging machine learning and advanced analytics to enhance data quality, automate data governance tasks, and optimise data processes for efficiency and accuracy. You will contribute to shaping and executing engagements in Data Management, providing strategic and implementation consultancy in areas like Data Governance, Data Ethics, Datamodelling, Data Architecture, Data Quality and standards implementation, MDM among others. You will conduct assessments of clients' data maturity against industry standards using frameworks such as DCAM (Data Management Capability Assessment Model) and DAMA (Data Management Body of Knowledge), leveraging both qualitative and quantitative analysis. You will cultivate trusted client relationships, collaborating to address key challenges in data management, analytics, and AI delivery. You will provide strategic counsel on maximising the value of data-driven insights to drive business decision-making, advising on Information and Data management best practices, advanced analytics methodologies, and emerging trends in data governance. You will support large-scale data transformations from conceptualisation to implementation, ensuring alignment with business objectives and data management best practices You will collaborate with key stakeholders and facilitate innovation initiatives aimed at experimenting with new data and AI concepts. You will contribute to establishing robust data capabilities within client organisations, including organisational design, process optimisation, skills development, and role definition, in alignment with organisational objectives. You will contribute to the development of our practice by working with others in identifying new market opportunities, creating innovative offerings, and creating thought leadership content. We'd love to meet someone with Innovation: Demonstrated ability to drive innovation in data management, leveraging cutting-edge technologies and methodologies to develop customer-centric data management solutions and drive value creation for clients. Value-Creation: Demonstrated ability to create tangible value for organisations through effective data management and utilisation of data assets. This includes optimising data processes to improve efficiency, identifying cost-saving opportunities through data-driven insights, and driving growth by leveraging data for strategic decision-making and innovation. Leadership: Evidence of your potential as a leader in data management, through both your drive and ambition as well as relevant experience and success in industry or professional services. Technical Proficiency: Proficiency in data management disciplines, including data quality, security, governance, and metadata management. Experience should also encompass data lineage, taxonomies, cataloguing, and metadata management. Domain Knowledge: Awareness of the data technology landscape, including knowledge of data management tooling and platform capabilities, such as Informatica and Collibra. Additionally, familiarity with industry-standard data management and governance frameworks, such as DAMA-DMBOK, CMMI, and DCAM, is highly desirable. Strategic Thinking: Ability to provide strategic guidance on data management, assisting senior leaders in aligning data initiatives with organizational goals and CDO objectives. Stakeholder Management: Strong stakeholder engagement skills, cultivated through collaborations with diverse stakeholders including industry partners, and internal capability teams. Ability to navigate complex relationships to drive consensus and achieve strategic goals. Communication Skills: Effective communication skills to represent the company in discussions on data strategy. Proficiency in supporting upskilling initiatives to enhance both internal staff and client understanding of data concepts. Continuous Learning: Commitment to continuous learning, staying abreast of the latest advancements in data strategy, data management and operating models. Actively contribute to fostering a culture of ongoing education and innovation within the organisation. Delivery: A track record of delivering within agile working environments, including planning, and implementing solutions with data, analytics, or AI at the core.
11/06/2024
Full time
KEY EXPERIENCE: Defence experience would be a huge benefit in this application. SC Clearance or Eligibility would be needed. Why this role? As a Data Management Consultant, you will be at the forefront of guiding organisations in effectively managing and leveraging their data assets to drive strategic business outcomes. With a focus on data quality, security, governance, and metadata management, your expertise will be critical in helping clients navigate the complexities of modern data landscapes. The role requires someone with a grasp of the evolving data landscape, proficiency in best practices of data management, and a keen interest in AI and its application. Specifically: You will provide guidance and advisory services to clients on a wide range of data management topics, including data governance frameworks, data ethics policies, metadata management strategies, and master data management (MDM) solutions. You will be at the forefront of integrating cutting edge technologies into data management processes, leveraging machine learning and advanced analytics to enhance data quality, automate data governance tasks, and optimise data processes for efficiency and accuracy. You will contribute to shaping and executing engagements in Data Management, providing strategic and implementation consultancy in areas like Data Governance, Data Ethics, Datamodelling, Data Architecture, Data Quality and standards implementation, MDM among others. You will conduct assessments of clients' data maturity against industry standards using frameworks such as DCAM (Data Management Capability Assessment Model) and DAMA (Data Management Body of Knowledge), leveraging both qualitative and quantitative analysis. You will cultivate trusted client relationships, collaborating to address key challenges in data management, analytics, and AI delivery. You will provide strategic counsel on maximising the value of data-driven insights to drive business decision-making, advising on Information and Data management best practices, advanced analytics methodologies, and emerging trends in data governance. You will support large-scale data transformations from conceptualisation to implementation, ensuring alignment with business objectives and data management best practices You will collaborate with key stakeholders and facilitate innovation initiatives aimed at experimenting with new data and AI concepts. You will contribute to establishing robust data capabilities within client organisations, including organisational design, process optimisation, skills development, and role definition, in alignment with organisational objectives. You will contribute to the development of our practice by working with others in identifying new market opportunities, creating innovative offerings, and creating thought leadership content. We'd love to meet someone with Innovation: Demonstrated ability to drive innovation in data management, leveraging cutting-edge technologies and methodologies to develop customer-centric data management solutions and drive value creation for clients. Value-Creation: Demonstrated ability to create tangible value for organisations through effective data management and utilisation of data assets. This includes optimising data processes to improve efficiency, identifying cost-saving opportunities through data-driven insights, and driving growth by leveraging data for strategic decision-making and innovation. Leadership: Evidence of your potential as a leader in data management, through both your drive and ambition as well as relevant experience and success in industry or professional services. Technical Proficiency: Proficiency in data management disciplines, including data quality, security, governance, and metadata management. Experience should also encompass data lineage, taxonomies, cataloguing, and metadata management. Domain Knowledge: Awareness of the data technology landscape, including knowledge of data management tooling and platform capabilities, such as Informatica and Collibra. Additionally, familiarity with industry-standard data management and governance frameworks, such as DAMA-DMBOK, CMMI, and DCAM, is highly desirable. Strategic Thinking: Ability to provide strategic guidance on data management, assisting senior leaders in aligning data initiatives with organizational goals and CDO objectives. Stakeholder Management: Strong stakeholder engagement skills, cultivated through collaborations with diverse stakeholders including industry partners, and internal capability teams. Ability to navigate complex relationships to drive consensus and achieve strategic goals. Communication Skills: Effective communication skills to represent the company in discussions on data strategy. Proficiency in supporting upskilling initiatives to enhance both internal staff and client understanding of data concepts. Continuous Learning: Commitment to continuous learning, staying abreast of the latest advancements in data strategy, data management and operating models. Actively contribute to fostering a culture of ongoing education and innovation within the organisation. Delivery: A track record of delivering within agile working environments, including planning, and implementing solutions with data, analytics, or AI at the core.
Security/Network Consultant As a Security/Network Consultant within the Digital Services team, you will be working alongside our sales, Pre-Sales and delivery teams to deliver hands-on solutions within your area of expertise on behalf. The role of the Security/Network Consultant is critical to our digital transformation services. This position is client facing, providing independent and expert consultancy, support on projects within your area of expertise. The right candidate must be able to clearly explain verbally the underlying concepts of their area of expertise. You must also be able to articulate to the client: What we will do - How we will do it - Benefits gained You will possess the ability to implement the proposed solution within their area of expertise. The Security/Network Consultant must possess a strong business acumen - with awareness of the current business environment and the challenges it presents to organisations. What skills will you have: Experience with security tools and technologies (eg, SIEM, IDS/IPS, DLP, encryption). Experience with the implementation of CIS benchmarks Knowledge of cloud security principles and practices. Experience with UK & EU compliance and regulatory frameworks. Bachelor's degree in Information Security, Computer Science, Information Technology, or a related field. Professional certifications such as CISSP, CISM, CRISC, CCSP, or CISA are highly preferred Proven experience in conducting risk assessments and developing risk mitigation strategies. Experience in developing and implementing security policies, procedures, and guidelines. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. What will you be doing: Security/Network Consultant, responsibilities: Formal project life cycle experience Technical Delivery with time frames/budget Assist and work with other Technical Consultants on any issues. Technical delivery (hands-on), design, and planning of projects. Post sales Technical Delivery ownership of delivery activities. Be a trusted expert advisor when needed - maintaining detailed industry knowledge. Mentor and develop Level-2 Technical Consultants within the Digital Services team. Professional ICT accreditations. 3-5 years' experience supporting environments or delivering projects in technologies/areas listed. A third level qualification in IT or relevant experience Ideally over 2 years' experience of working as a Security/Network Consultant within a professional service environment. Security/Network consultancy experience within an MSP or similar business, covering a variety of verticals. Strong business, commercial and risk management awareness with proven ability in the application of technical design governance. Maintain Knowledge and skills as technology evolves. Strong communications skills to describe, educate and coach others in the implementation of your designs; and good powers of negotiation and persuasion to bring others onboard. Able to identify the best way to solve technical problems paying attention to limitations in software and hardware and assess and select the technologies needed to support them. Good team member with good communication skills at all levels of seniority. Good organisational and administrative skills. Ability to work on own initiative and under pressure. The ability to develop relationships with staff and clients. Flexibility and adaptability. Strong business/customer focus or awareness. The ability to work independently and with relatively little oversight; good self-motivation. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
11/06/2024
Full time
Security/Network Consultant As a Security/Network Consultant within the Digital Services team, you will be working alongside our sales, Pre-Sales and delivery teams to deliver hands-on solutions within your area of expertise on behalf. The role of the Security/Network Consultant is critical to our digital transformation services. This position is client facing, providing independent and expert consultancy, support on projects within your area of expertise. The right candidate must be able to clearly explain verbally the underlying concepts of their area of expertise. You must also be able to articulate to the client: What we will do - How we will do it - Benefits gained You will possess the ability to implement the proposed solution within their area of expertise. The Security/Network Consultant must possess a strong business acumen - with awareness of the current business environment and the challenges it presents to organisations. What skills will you have: Experience with security tools and technologies (eg, SIEM, IDS/IPS, DLP, encryption). Experience with the implementation of CIS benchmarks Knowledge of cloud security principles and practices. Experience with UK & EU compliance and regulatory frameworks. Bachelor's degree in Information Security, Computer Science, Information Technology, or a related field. Professional certifications such as CISSP, CISM, CRISC, CCSP, or CISA are highly preferred Proven experience in conducting risk assessments and developing risk mitigation strategies. Experience in developing and implementing security policies, procedures, and guidelines. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. What will you be doing: Security/Network Consultant, responsibilities: Formal project life cycle experience Technical Delivery with time frames/budget Assist and work with other Technical Consultants on any issues. Technical delivery (hands-on), design, and planning of projects. Post sales Technical Delivery ownership of delivery activities. Be a trusted expert advisor when needed - maintaining detailed industry knowledge. Mentor and develop Level-2 Technical Consultants within the Digital Services team. Professional ICT accreditations. 3-5 years' experience supporting environments or delivering projects in technologies/areas listed. A third level qualification in IT or relevant experience Ideally over 2 years' experience of working as a Security/Network Consultant within a professional service environment. Security/Network consultancy experience within an MSP or similar business, covering a variety of verticals. Strong business, commercial and risk management awareness with proven ability in the application of technical design governance. Maintain Knowledge and skills as technology evolves. Strong communications skills to describe, educate and coach others in the implementation of your designs; and good powers of negotiation and persuasion to bring others onboard. Able to identify the best way to solve technical problems paying attention to limitations in software and hardware and assess and select the technologies needed to support them. Good team member with good communication skills at all levels of seniority. Good organisational and administrative skills. Ability to work on own initiative and under pressure. The ability to develop relationships with staff and clients. Flexibility and adaptability. Strong business/customer focus or awareness. The ability to work independently and with relatively little oversight; good self-motivation. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Job Description: Title: Genesys SME Duration: 6 weeks Location: Remote We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Voice Architect(Need Active Security Clearance) for one of their Clients based in Barrow/Hybrid (Approx 10% of time spent onsite). IR35: This role is Inside of IR35 Job Description: As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
10/06/2024
Project-based
Job Description: Title: Genesys SME Duration: 6 weeks Location: Remote We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Voice Architect(Need Active Security Clearance) for one of their Clients based in Barrow/Hybrid (Approx 10% of time spent onsite). IR35: This role is Inside of IR35 Job Description: As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an IT Operational Risk and Controls Analyst. Candidate will provide critical support to the Director of Operational Risk to evaluate IT and Security risks by assisting with risk assessments and applying aspects of the risk management framework across the process, risk, and control universe. Additionally, this role will help with the risk assessment program activities, coordinate with other functions (eg IT, Security, TPRM, Legal, Compliance, and Internal Audit) and facilitate appropriate Corporate Risk governance to ensure alignment to strategy and short-term objectives. Responsibilities: Collaborate with IT, Security, TPRM, Legal, Compliance, and Internal Audit to ensure that Corporate Risk contributes to strengthening the overall effective management of IT and Security risk across the organization. Lead risk identification and assessment process for IT/Security risks and verify the consistency and reliability of the associated frameworks and systems. Drive adherence to methodologies, guidance, and standards applicable to risk identification and assessment frameworks. Maintain risk inventories, taxonomies, and other elements supporting IT/Security risk management and compliance activities. Lead and execute the IT and Security risk assessment process, while aligning to the risk and control universe, and regulatory requirements and expectations. Generate reports of Archer data for various stakeholders, including regulators. Help automate IT & Security risk oversight. Communicate results of risk assessments to governance committees, business owners, and various levels of leadership. Collaborate on the enhancement and maintenance of Corporate Risk program methodologies, policies, procedures, and job aides, including the development of new program activities. Track and update ORMC team internal findings, external exam issues, and business area self-identified issues resulting from Enterprise Risk Assessment. Qualifications: [Required] Advanced understanding of IT risk, Security risk, and intermediate understanding of Operational risk. [Required] Ability to act as a trusted advisor and provide effective challenge. [Required] Creative, independent thinker, with a willingness to develop and drive new ideas. [Required] Excellent written, verbal and presentation skills. [Required] Must be team-oriented and be able to collaborate effectively in department and cross-departmental efforts. [Required] Ability to work under pressure and with tight deadlines. [Preferred] Familiarity with Financial Market Utilities; securities and derivatives markets. [Preferred] Ability to work in a highly regulated environment, including with the SEC, CFTC, and Federal Reserve; Familiarity with the Covered Clearing Agency regulations. [Preferred] Understanding of cloud technologies, including experience supporting migration to a cloud platform. Technical Skills: [Required] Proficient in Microsoft Word, Excel, Access, and PowerPoint. [Required] Experience with eGRC systems (eg, Archer). Education and/or Experience: [Required] Bachelor's Degree in Information Systems, Computer Science (or equivalent) preferred. [Required] 5+ years of experience in enterprise risk, technology risk, security risk, or risk consultancy, specifically with focus on assessing IT and Security risk. [Preferred] Certification such as: CISSP, Security+, CSX-P, CET, CISA or CISM.
05/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an IT Operational Risk and Controls Analyst. Candidate will provide critical support to the Director of Operational Risk to evaluate IT and Security risks by assisting with risk assessments and applying aspects of the risk management framework across the process, risk, and control universe. Additionally, this role will help with the risk assessment program activities, coordinate with other functions (eg IT, Security, TPRM, Legal, Compliance, and Internal Audit) and facilitate appropriate Corporate Risk governance to ensure alignment to strategy and short-term objectives. Responsibilities: Collaborate with IT, Security, TPRM, Legal, Compliance, and Internal Audit to ensure that Corporate Risk contributes to strengthening the overall effective management of IT and Security risk across the organization. Lead risk identification and assessment process for IT/Security risks and verify the consistency and reliability of the associated frameworks and systems. Drive adherence to methodologies, guidance, and standards applicable to risk identification and assessment frameworks. Maintain risk inventories, taxonomies, and other elements supporting IT/Security risk management and compliance activities. Lead and execute the IT and Security risk assessment process, while aligning to the risk and control universe, and regulatory requirements and expectations. Generate reports of Archer data for various stakeholders, including regulators. Help automate IT & Security risk oversight. Communicate results of risk assessments to governance committees, business owners, and various levels of leadership. Collaborate on the enhancement and maintenance of Corporate Risk program methodologies, policies, procedures, and job aides, including the development of new program activities. Track and update ORMC team internal findings, external exam issues, and business area self-identified issues resulting from Enterprise Risk Assessment. Qualifications: [Required] Advanced understanding of IT risk, Security risk, and intermediate understanding of Operational risk. [Required] Ability to act as a trusted advisor and provide effective challenge. [Required] Creative, independent thinker, with a willingness to develop and drive new ideas. [Required] Excellent written, verbal and presentation skills. [Required] Must be team-oriented and be able to collaborate effectively in department and cross-departmental efforts. [Required] Ability to work under pressure and with tight deadlines. [Preferred] Familiarity with Financial Market Utilities; securities and derivatives markets. [Preferred] Ability to work in a highly regulated environment, including with the SEC, CFTC, and Federal Reserve; Familiarity with the Covered Clearing Agency regulations. [Preferred] Understanding of cloud technologies, including experience supporting migration to a cloud platform. Technical Skills: [Required] Proficient in Microsoft Word, Excel, Access, and PowerPoint. [Required] Experience with eGRC systems (eg, Archer). Education and/or Experience: [Required] Bachelor's Degree in Information Systems, Computer Science (or equivalent) preferred. [Required] 5+ years of experience in enterprise risk, technology risk, security risk, or risk consultancy, specifically with focus on assessing IT and Security risk. [Preferred] Certification such as: CISSP, Security+, CSX-P, CET, CISA or CISM.