2nd Line Support Engineer We are working with a brand new customer who are a boutique IT support services company. They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives. Job Role This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers. The role will be predominately be based at our offices in Surrey, where you will be part of the ServiceDesk team who are the single point of contact for all IT related queries for our customers. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Key Skills High level of 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Ability to problem solve within a technical environment Strong communication skills Driven, self-starter without requiring close supervision PowerShell or equivalent Scripting languages and any experience of application deployment/automation would be advantageous. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
31/05/2024
Full time
2nd Line Support Engineer We are working with a brand new customer who are a boutique IT support services company. They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives. Job Role This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers. The role will be predominately be based at our offices in Surrey, where you will be part of the ServiceDesk team who are the single point of contact for all IT related queries for our customers. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Key Skills High level of 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Ability to problem solve within a technical environment Strong communication skills Driven, self-starter without requiring close supervision PowerShell or equivalent Scripting languages and any experience of application deployment/automation would be advantageous. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
31/05/2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services. Use a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Microsoft Cloud CSP customers. Client Details A leading provider of world-class IT solutions, with a portfolio of services includes cloud, security, end-user computing, datacentre, data management, licensing, asset management, storage, virtualisation, training, deployment and managed services. Description Take ownership of request raised by CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Able prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. Contribute to building an ongoing internal Knowledge base where all team members can refer to for tips and solutions Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Guide other team members to a continued greater understanding of Azure Services Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly). Profile Educated to GCSE Level with minimum of A-C Grade in Math and English Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS:900) 3+ years working in a Technical Support team dealing with Microsoft Cloud services Good working knowledge and understanding of the Azure Management Portal Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap. Ability to advise clients of Azure Solutions that would meet requirements Hands on experiencing troubleshooting Azure services Understanding of Conditional Access and MFA Deployments Understanding and implementation of Subscriptions, Azure RBAC and IAM roles Active Directory and management of ADDS Understanding of ITIL Framework Good understanding of Microsoft 365 Admin Portal and O365 Services Hyper-V or VMWare Good understanding of LAN/WAN technologies Experience in working in a Microsoft Partner Centre Job Offer Competitive salary hybrid working bonus benefits package
31/05/2024
Full time
To provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services. Use a wide range of technologies such as, but not limited to Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Microsoft Cloud CSP customers. Client Details A leading provider of world-class IT solutions, with a portfolio of services includes cloud, security, end-user computing, datacentre, data management, licensing, asset management, storage, virtualisation, training, deployment and managed services. Description Take ownership of request raised by CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Able prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the life cycle of the ticket by maintaining contact via phone/email/Teams Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. Contribute to building an ongoing internal Knowledge base where all team members can refer to for tips and solutions Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Guide other team members to a continued greater understanding of Azure Services Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly). Profile Educated to GCSE Level with minimum of A-C Grade in Math and English Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS:900) 3+ years working in a Technical Support team dealing with Microsoft Cloud services Good working knowledge and understanding of the Azure Management Portal Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap. Ability to advise clients of Azure Solutions that would meet requirements Hands on experiencing troubleshooting Azure services Understanding of Conditional Access and MFA Deployments Understanding and implementation of Subscriptions, Azure RBAC and IAM roles Active Directory and management of ADDS Understanding of ITIL Framework Good understanding of Microsoft 365 Admin Portal and O365 Services Hyper-V or VMWare Good understanding of LAN/WAN technologies Experience in working in a Microsoft Partner Centre Job Offer Competitive salary hybrid working bonus benefits package
We are currently seeking a Service Desk Analyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such as Active Directory Previous Service Desk Analyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based in Leatherhead - 2 days onsite, 3 days remote Apply now and join a company that values its people and provides opportunities for growth and development. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
31/05/2024
Full time
We are currently seeking a Service Desk Analyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such as Active Directory Previous Service Desk Analyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based in Leatherhead - 2 days onsite, 3 days remote Apply now and join a company that values its people and provides opportunities for growth and development. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Lynx are working with a growing Managed Service Provider based in the Hampshire area who are looking for a 2nd Line Support Engineer to join their team. As the 2nd Line Support Engineer, you will be working within a team of five which involves 1st, 2nd and 3rd Line Engineers. Key Skills & Experience: Minimum of 2 years working in a 2nd Line Support/Service Desk function Understanding of Change Control Processes Full UK Driving Licence & own a car Eligible for SC Clearance Managed Service Provider experience (desirable) The role is office based for the first 4-8 weeks and then there will be flexible working. If this role is of interest, please apply!
31/05/2024
Full time
Lynx are working with a growing Managed Service Provider based in the Hampshire area who are looking for a 2nd Line Support Engineer to join their team. As the 2nd Line Support Engineer, you will be working within a team of five which involves 1st, 2nd and 3rd Line Engineers. Key Skills & Experience: Minimum of 2 years working in a 2nd Line Support/Service Desk function Understanding of Change Control Processes Full UK Driving Licence & own a car Eligible for SC Clearance Managed Service Provider experience (desirable) The role is office based for the first 4-8 weeks and then there will be flexible working. If this role is of interest, please apply!
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
30/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
30/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
30/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2024
Full time
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2024
Full time
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Junior/Graduate Software Engineer Hybrid Working in Worcester Salary: Up to £30K for graduates. Location: Hybrid working with occasional site visits to the West Midlands area. Role Overview: Are you a budding Software Engineer ready to kickstart your career? Our client, based in the West Midlands, is seeking a motivated junior or graduate Software Engineer to join their team. This role focuses on developing applications using C# and Python with opportunities to work on Autodesk and CAD projects. Key Responsibilities: Pre & Post Sales Maintain high standards of customer service. Provide Pre-Sales consultancy and technical presentations. Deliver post-sales training and support for various software products. Offer telephone helpdesk support for the product portfolio. Collaborate with the Sales team to identify new business opportunities. Assist Marketing in developing promotional materials. Product Development: Develop custom software solutions using applications like AutoCAD, Revit, Inventor, Fusion 360, and Vault. Collaborate with clients and internal stakeholders to gather requirements. Design and implement software features and functionalities. Perform testing and debugging to ensure software quality. Provide technical support during and after implementation. Stay updated with the latest software updates and technologies. Document software designs, code, and technical specifications. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field is preferred. Experience in software development with C#, .Net, or Python. Understanding of software development principles and practices. Effective communication skills for conveying technical concepts. Experience with Agile development methodologies is a plus.
30/05/2024
Full time
Junior/Graduate Software Engineer Hybrid Working in Worcester Salary: Up to £30K for graduates. Location: Hybrid working with occasional site visits to the West Midlands area. Role Overview: Are you a budding Software Engineer ready to kickstart your career? Our client, based in the West Midlands, is seeking a motivated junior or graduate Software Engineer to join their team. This role focuses on developing applications using C# and Python with opportunities to work on Autodesk and CAD projects. Key Responsibilities: Pre & Post Sales Maintain high standards of customer service. Provide Pre-Sales consultancy and technical presentations. Deliver post-sales training and support for various software products. Offer telephone helpdesk support for the product portfolio. Collaborate with the Sales team to identify new business opportunities. Assist Marketing in developing promotional materials. Product Development: Develop custom software solutions using applications like AutoCAD, Revit, Inventor, Fusion 360, and Vault. Collaborate with clients and internal stakeholders to gather requirements. Design and implement software features and functionalities. Perform testing and debugging to ensure software quality. Provide technical support during and after implementation. Stay updated with the latest software updates and technologies. Document software designs, code, and technical specifications. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field is preferred. Experience in software development with C#, .Net, or Python. Understanding of software development principles and practices. Effective communication skills for conveying technical concepts. Experience with Agile development methodologies is a plus.
Tech Bar Engineer - Desktop, Windows - (RL7442) Our Global Enterprise client is hiring a Techbar Engineer to join their team. Start Date: ASAP Duration: 240 days (initially) PAYE Pay Rate: £149 (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £167 (including rolled-up holiday pay) IR35 Status: Inside Location: Belfast Responsibilities: Perform a range of technical work activities either remotely or at a customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to communicate on issues to meet business and customer requirements and to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain a consistent and effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract Proven experience in IT Service environment Ideally certified in appropriate technologies (Dell and Windows) to support business strategy Demonstrate an analytical and systematic approach to resolving complex problems and assignments Demonstrate the ability to engage and influence on issues at all levels, both internally and customer-facing Soft Skills: Able to define and follow instructions and procedures Demonstrates an organised approach to work Proven ability to work under pressure and to tight deadlines Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work To apply for this Tech Bar Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
30/05/2024
Project-based
Tech Bar Engineer - Desktop, Windows - (RL7442) Our Global Enterprise client is hiring a Techbar Engineer to join their team. Start Date: ASAP Duration: 240 days (initially) PAYE Pay Rate: £149 (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £167 (including rolled-up holiday pay) IR35 Status: Inside Location: Belfast Responsibilities: Perform a range of technical work activities either remotely or at a customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to communicate on issues to meet business and customer requirements and to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain a consistent and effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract Proven experience in IT Service environment Ideally certified in appropriate technologies (Dell and Windows) to support business strategy Demonstrate an analytical and systematic approach to resolving complex problems and assignments Demonstrate the ability to engage and influence on issues at all levels, both internally and customer-facing Soft Skills: Able to define and follow instructions and procedures Demonstrates an organised approach to work Proven ability to work under pressure and to tight deadlines Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work To apply for this Tech Bar Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
30/05/2024
Full time
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
SC Tech Bar Engineer - Windows 7-11, Dell 12 Month contract, MUST HOLD SC CLEARANCE On-site - Belfast location Inside IR35 £24.18 per hour We are working with an IT Consultancy who are need in of a Tech Bar Engineer to be based on-site at their clients offices to provide user based support for Laptops, Devices, Printers etc. You will be part of the Tech Bar team who provide a 1st point of contact customer service and will guide the user through a fix for the issue at hand. And anything that needs further investigation can be escalated to the Service Desk if needed. You will be responsible for supporting Windows based devices running Windows 7 and Windows 10, Windows 11 & Dell Skills Required: Fundamental IT Knowledge in Windows 7, Windows 10, Office 2016, Dell Dell & Windows troubleshooting experience ServiceNow or a similar ticketing system. If you feel this is a good match for you then please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
30/05/2024
Project-based
SC Tech Bar Engineer - Windows 7-11, Dell 12 Month contract, MUST HOLD SC CLEARANCE On-site - Belfast location Inside IR35 £24.18 per hour We are working with an IT Consultancy who are need in of a Tech Bar Engineer to be based on-site at their clients offices to provide user based support for Laptops, Devices, Printers etc. You will be part of the Tech Bar team who provide a 1st point of contact customer service and will guide the user through a fix for the issue at hand. And anything that needs further investigation can be escalated to the Service Desk if needed. You will be responsible for supporting Windows based devices running Windows 7 and Windows 10, Windows 11 & Dell Skills Required: Fundamental IT Knowledge in Windows 7, Windows 10, Office 2016, Dell Dell & Windows troubleshooting experience ServiceNow or a similar ticketing system. If you feel this is a good match for you then please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
29/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
29/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Position: Dell (VxRail/ESXi) Admin + Windows Admin Location: Rugby, UK - Hybrid Duration: Permanent Responsibilities : This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating, and implementing the entire stack of VMware solutions in our data centers. You will need to have expert knowledge of installing and managing the Dell Vxrail infrastructure, VMware technologies, and related technologies such as SAN storage, backup solution and third-party supporting applications. Responsibilities/Qualification 5+ year experience in similar role, in-depth VMware ESXi/vCenter and Horizon experience. Installation and Support of Dell Vxrail and ESXi on new hardware including Dell EMC Storage Centre Roles and responsibilities. Perform planning activities for the VxRail solution to be implemented. Lead the implementation and Support of VxRail, Powerstore, and PowerEdge solutions for our clients. Gather and document business requirements, assess technical capabilities and analyze findings to translate into the engineering of technology solutions. Create logical, physical design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Experience in creating/updating the Server/Client Golden image. Experience in Microsoft 365 services and Endpoint Manager Strong PowerShell, SCCM and SCOM skills. Experience support Veeam Back up solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after hours when needed. Includes operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager etc. Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and Firewalls within the scope of the VMware technology stack. Experience as an Implementation and support, with a strong focus on VxRail, Powerstore, and PowerEdge. Desirable VMware Certifications (VCP-DCV, VCP-DTM) are a strong plus. Expert experience in Windows Server 2008/2012/2016, Microsoft SQL & Windows clustering technologies, Active Directory, Group Policy and DFS file systems. More Dell products experience is preferred.
29/05/2024
Full time
Position: Dell (VxRail/ESXi) Admin + Windows Admin Location: Rugby, UK - Hybrid Duration: Permanent Responsibilities : This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating, and implementing the entire stack of VMware solutions in our data centers. You will need to have expert knowledge of installing and managing the Dell Vxrail infrastructure, VMware technologies, and related technologies such as SAN storage, backup solution and third-party supporting applications. Responsibilities/Qualification 5+ year experience in similar role, in-depth VMware ESXi/vCenter and Horizon experience. Installation and Support of Dell Vxrail and ESXi on new hardware including Dell EMC Storage Centre Roles and responsibilities. Perform planning activities for the VxRail solution to be implemented. Lead the implementation and Support of VxRail, Powerstore, and PowerEdge solutions for our clients. Gather and document business requirements, assess technical capabilities and analyze findings to translate into the engineering of technology solutions. Create logical, physical design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Experience in creating/updating the Server/Client Golden image. Experience in Microsoft 365 services and Endpoint Manager Strong PowerShell, SCCM and SCOM skills. Experience support Veeam Back up solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after hours when needed. Includes operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager etc. Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and Firewalls within the scope of the VMware technology stack. Experience as an Implementation and support, with a strong focus on VxRail, Powerstore, and PowerEdge. Desirable VMware Certifications (VCP-DCV, VCP-DTM) are a strong plus. Expert experience in Windows Server 2008/2012/2016, Microsoft SQL & Windows clustering technologies, Active Directory, Group Policy and DFS file systems. More Dell products experience is preferred.
3rd Line Support Engineer Location: Hartlepool Salary: £40,000/£45,000 + Benefits We could consider someone taking this role as a contractor for a month while they search for the right candidates. Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk As we continue to expand, were looking for a skilled 3rd Line Support Engineer to join our dynamic team with a solid experience in all aspects of technical support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications. The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients' needs first. Main Duties and Responsibilities: As a highly motivated and conscientious individual, your main areas of responsibility will include: . To provide 3rd line support to end-users via phone, email, or in-person . To escalate & work with third party suppliers and vendors to successfully resolve issues . To undertake audits and provide recommendations on customers' IT environment . Resolve technical issues and assisting other members of the support team . Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation and cloud technologies, along with networking knowledge of LAN, WAN, Routers & Firewalls. . Proven experience as a 3rd Line Support Engineer or similar role, ideally within an MSP or educational sector. . Excellent communication skills . Excellent design documentation skills . Client focussed . Able to work well as part of a team as well as individually . Decision making - displays a willingness to make decisions exhibit sound and accurate judgement and include appropriate people in the decision-making process . Highly motivated - Sets and achieves challenging goals . Quality management - ability to look for ways to improve and promote quality . A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time . Strong troubleshooting ability . Windows 10, 11 & Mac OS . Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers . Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF . VoIP Phone Systems . Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies . Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Qualifications Required: Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies. Desirable Skills/Knowledge . Knowledge of Aruba Central . Knowledge of Sophos Firewalls . Knowledge of the Autotask and Datto stack . Full UK driving licence and have use of own car
29/05/2024
Full time
3rd Line Support Engineer Location: Hartlepool Salary: £40,000/£45,000 + Benefits We could consider someone taking this role as a contractor for a month while they search for the right candidates. Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk As we continue to expand, were looking for a skilled 3rd Line Support Engineer to join our dynamic team with a solid experience in all aspects of technical support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications. The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients' needs first. Main Duties and Responsibilities: As a highly motivated and conscientious individual, your main areas of responsibility will include: . To provide 3rd line support to end-users via phone, email, or in-person . To escalate & work with third party suppliers and vendors to successfully resolve issues . To undertake audits and provide recommendations on customers' IT environment . Resolve technical issues and assisting other members of the support team . Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation and cloud technologies, along with networking knowledge of LAN, WAN, Routers & Firewalls. . Proven experience as a 3rd Line Support Engineer or similar role, ideally within an MSP or educational sector. . Excellent communication skills . Excellent design documentation skills . Client focussed . Able to work well as part of a team as well as individually . Decision making - displays a willingness to make decisions exhibit sound and accurate judgement and include appropriate people in the decision-making process . Highly motivated - Sets and achieves challenging goals . Quality management - ability to look for ways to improve and promote quality . A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time . Strong troubleshooting ability . Windows 10, 11 & Mac OS . Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers . Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF . VoIP Phone Systems . Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies . Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Qualifications Required: Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies. Desirable Skills/Knowledge . Knowledge of Aruba Central . Knowledge of Sophos Firewalls . Knowledge of the Autotask and Datto stack . Full UK driving licence and have use of own car
End User Compute Engineer York - Hybrid Contract - Inside IR35 The role delivers ongoing operational business requirements in the following areas: * Day to day operational performance of the End user estate to agreed SLAs and KPIs. * Changes to the End user estate to meet ongoing business demands. * Delivering continuous service improvement * Emergency response to critical incidents. Operational performance * Ensure effective operation of the End user estate, including but not limited to: o Front End equipment builds and security hardening. o Hardware selection and validation for user personas. o All Desktop applications specifically including O365 and associated applications. o Application and OS life cycle management. o Patching, specifically Intune, Autopilot, MDM, and OS Patching. o Vulnerability Management. o Print Services. o Facilities, physical security services and supporting platforms. * Make sure operational service are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct. * Ensure the End user estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.
29/05/2024
Full time
End User Compute Engineer York - Hybrid Contract - Inside IR35 The role delivers ongoing operational business requirements in the following areas: * Day to day operational performance of the End user estate to agreed SLAs and KPIs. * Changes to the End user estate to meet ongoing business demands. * Delivering continuous service improvement * Emergency response to critical incidents. Operational performance * Ensure effective operation of the End user estate, including but not limited to: o Front End equipment builds and security hardening. o Hardware selection and validation for user personas. o All Desktop applications specifically including O365 and associated applications. o Application and OS life cycle management. o Patching, specifically Intune, Autopilot, MDM, and OS Patching. o Vulnerability Management. o Print Services. o Facilities, physical security services and supporting platforms. * Make sure operational service are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct. * Ensure the End user estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.
Senior Electric Design Engineer +Permanent opportunity +£76,229 plus car and bonus +Hybrid working Working across an Assets and Connections Portfolio, you will produce and assure high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet clients design and CDM standards. These designs could be for both non-contestable and contestable works. You will work as part of a diverse team, delivering design technical excellence PRINCIPLE ACCOUNTABILITIES Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements and assure others designs Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to UKPN Sub-stations), with Electrical Design. Contribute to the production of technical, commercial and contractual documents for procurement of engineering products Ensure compliance with all relevant legislation, regulations and company procedures. Compliance with design assurance and audit processes Prepare concept and developed design, from specifications and drawings within defined periods. Provide an excellent service to the customer. Work as a Team Player within larger diverse teams Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure. Comply with the requirements of the designer/principal designer as determined by the 2015 CDM Regulations Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (with CDM) Support and mentor other members of the team to enhance their technical knowledge. Qualifications Electrical engineering background and experience. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages. Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs Work with external engineering organisations and customers/partners representing UKPN to best effect. Can approve designs in specific area A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role. Work unsupervised, set and comply with own targets, and identify cost-saving solutions. Good team working skills A good level of business, environmental, safety, financial, and regulatory awareness; A general appreciation of financial reporting systems; Knowledge of project management Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint; Proficient in the use of AutoCAD or Micro station Awareness of current and technological developments in distribution plant and equipment. Broad knowledge of cables and overhead lines Input into construction ideas and techniques, which feed into UK Power Networks Green Action Plan Degree level or equivalent in engineering or science Chartered Engineer or working towards achieving Chartership You will undertake site visits as part of this role and this will include entry to operational substations where compliance with safety rules and procedures is mandatory. If you would like to discuss this Senior Electric Design Engineer in more detail, please send your updaed CV to (see below) and I will get in touch.
29/05/2024
Full time
Senior Electric Design Engineer +Permanent opportunity +£76,229 plus car and bonus +Hybrid working Working across an Assets and Connections Portfolio, you will produce and assure high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet clients design and CDM standards. These designs could be for both non-contestable and contestable works. You will work as part of a diverse team, delivering design technical excellence PRINCIPLE ACCOUNTABILITIES Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements and assure others designs Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to UKPN Sub-stations), with Electrical Design. Contribute to the production of technical, commercial and contractual documents for procurement of engineering products Ensure compliance with all relevant legislation, regulations and company procedures. Compliance with design assurance and audit processes Prepare concept and developed design, from specifications and drawings within defined periods. Provide an excellent service to the customer. Work as a Team Player within larger diverse teams Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure. Comply with the requirements of the designer/principal designer as determined by the 2015 CDM Regulations Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (with CDM) Support and mentor other members of the team to enhance their technical knowledge. Qualifications Electrical engineering background and experience. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages. Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs Work with external engineering organisations and customers/partners representing UKPN to best effect. Can approve designs in specific area A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role. Work unsupervised, set and comply with own targets, and identify cost-saving solutions. Good team working skills A good level of business, environmental, safety, financial, and regulatory awareness; A general appreciation of financial reporting systems; Knowledge of project management Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint; Proficient in the use of AutoCAD or Micro station Awareness of current and technological developments in distribution plant and equipment. Broad knowledge of cables and overhead lines Input into construction ideas and techniques, which feed into UK Power Networks Green Action Plan Degree level or equivalent in engineering or science Chartered Engineer or working towards achieving Chartership You will undertake site visits as part of this role and this will include entry to operational substations where compliance with safety rules and procedures is mandatory. If you would like to discuss this Senior Electric Design Engineer in more detail, please send your updaed CV to (see below) and I will get in touch.