Application Packager - DV Cleared - Hook - £550 - £610 a day (Inside IR35) You will join a global IT Consultancy who are delivering digital transformation to the MoD. You will use your advanced application packaging and repackaging knowledge to Integrate COTS, GOTS and Client Server based applications within Windows and/or Linux based environments. You will be assessing and selecting appropriate design templates for moving applications onto fixed and deployed platforms, working in collaboration with the team's Customer Design Lead. You will analyse a variety of applications to understand the installation, configuration, functionality, interoperability and security aspects of software to produce technical and release management documents to support the deployment and subsequent support of the application. Clearance: You will need to hold active, current DV Clearance. Working pattern: The role is based full time on site. Your skills and experience: Advanced application packaging/repackaging knowledge using best of breed toolsets. Ability to Integrate COTS, GOTS and Client Server based applications within Windows and/or Linux based environments. Including advanced application configuration aspects such as creating Custom Actions, creating and tailoring Transforms and associated troubleshooting. Good working knowledge of VMware (inc. using the latest application virtualisation products), familiar with using both historic and current Windows (Desktop and Server) and Linux systems (eg RHEL). Ability to create and troubleshoot these systems including Group Policy, Registry manipulation and setting and managing permissions and auditing. Practical knowledge of Scripting tools (eg PowerShell, VBScript and Python). Technical ability to analyse application media, and identify installation processes and configuration. Experience of working in a secure environment, including secure configuration of application software. Ability to produce high quality technical documentation. Application Packager - DV Cleared - Hook - £550 - £610 a day (Inside IR35)
16/05/2024
Project-based
Application Packager - DV Cleared - Hook - £550 - £610 a day (Inside IR35) You will join a global IT Consultancy who are delivering digital transformation to the MoD. You will use your advanced application packaging and repackaging knowledge to Integrate COTS, GOTS and Client Server based applications within Windows and/or Linux based environments. You will be assessing and selecting appropriate design templates for moving applications onto fixed and deployed platforms, working in collaboration with the team's Customer Design Lead. You will analyse a variety of applications to understand the installation, configuration, functionality, interoperability and security aspects of software to produce technical and release management documents to support the deployment and subsequent support of the application. Clearance: You will need to hold active, current DV Clearance. Working pattern: The role is based full time on site. Your skills and experience: Advanced application packaging/repackaging knowledge using best of breed toolsets. Ability to Integrate COTS, GOTS and Client Server based applications within Windows and/or Linux based environments. Including advanced application configuration aspects such as creating Custom Actions, creating and tailoring Transforms and associated troubleshooting. Good working knowledge of VMware (inc. using the latest application virtualisation products), familiar with using both historic and current Windows (Desktop and Server) and Linux systems (eg RHEL). Ability to create and troubleshoot these systems including Group Policy, Registry manipulation and setting and managing permissions and auditing. Practical knowledge of Scripting tools (eg PowerShell, VBScript and Python). Technical ability to analyse application media, and identify installation processes and configuration. Experience of working in a secure environment, including secure configuration of application software. Ability to produce high quality technical documentation. Application Packager - DV Cleared - Hook - £550 - £610 a day (Inside IR35)
Technical Engineer - CTTV - Nottingham Onsite 5 days per week Salary - £28,000 - 34,000 Technical Engineer required for a leading client based in Nottingham. We're seeking an Engineer to join our technical support and development team. This multifaceted role includes testing and developing new CCTV, networking, and VMS software products, as well as overseeing helpdesk tickets, offering direct support to customers and internal teams, and crafting technical training materials. The ideal candidate will come from a technical background, ideally within the CCTV, Telematics, or IT sectors, and demonstrate exceptional analytical, problem-solving, and communication abilities. Key skills, Previous Technical Engineering experience Perform practical testing on CCTV, 4G Routers, and VMS software to detect and rectify issues, while also researching market trends and exploring emerging technologies/products. Assess, develop, and maintain Field Service guides to boost initial resolution rates and increase engineer proficiency Previous involvement in a technical capacity, preferably within the electronics or technology sector. While familiarity with CCTV or networking is advantageous, it's not mandatory. Proficiency and experience in the maintenance and installation of Routers, DVRs, CCTV equipment, or related technologies. Demonstrated aptitude for engaging in technical discussions, adept at challenging and probing to achieve optimal results. Exceptional communication skills, encompassing both written and verbal proficiency. Competency in Microsoft Office applications and the capacity to swiftly adapt to new software platforms. Self-driven with the capability to work autonomously, efficiently managing individual workload. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
16/05/2024
Full time
Technical Engineer - CTTV - Nottingham Onsite 5 days per week Salary - £28,000 - 34,000 Technical Engineer required for a leading client based in Nottingham. We're seeking an Engineer to join our technical support and development team. This multifaceted role includes testing and developing new CCTV, networking, and VMS software products, as well as overseeing helpdesk tickets, offering direct support to customers and internal teams, and crafting technical training materials. The ideal candidate will come from a technical background, ideally within the CCTV, Telematics, or IT sectors, and demonstrate exceptional analytical, problem-solving, and communication abilities. Key skills, Previous Technical Engineering experience Perform practical testing on CCTV, 4G Routers, and VMS software to detect and rectify issues, while also researching market trends and exploring emerging technologies/products. Assess, develop, and maintain Field Service guides to boost initial resolution rates and increase engineer proficiency Previous involvement in a technical capacity, preferably within the electronics or technology sector. While familiarity with CCTV or networking is advantageous, it's not mandatory. Proficiency and experience in the maintenance and installation of Routers, DVRs, CCTV equipment, or related technologies. Demonstrated aptitude for engaging in technical discussions, adept at challenging and probing to achieve optimal results. Exceptional communication skills, encompassing both written and verbal proficiency. Competency in Microsoft Office applications and the capacity to swiftly adapt to new software platforms. Self-driven with the capability to work autonomously, efficiently managing individual workload. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
15/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Senior Recruitment Consultant, (German/DACH/BeNeLUX Digital Markets) UK Hybrid/Remote. Bristol or Manchester Are you an experienced digital recruitment consultant with experience of the DACH region? Then we have the perfect opportunity for you! WHO WE ARE A team of 50 incredibly committed and passionate digital recruitment consultants spread across London, Bristol, Manchester and Berlin. We work with global brands and start-ups to not only find great talent but to lead digital transformation. OUR VISION To hire only the best digital recruitment consultants across the UK & Europe, provide them with leading, cutting-edge technology and an environment that enables them to maximize their earnings, progress their careers and have a shed load of fun along the way! WHAT YOU'LL NEED A record of success in agency side digital recruitment To own the entire recruitment process for tech and digital talent on the contract side, whilst also giving our clients the VIP treatment. A genuine passion and interest for your chosen market Conversation skills. Recruitment is all about building relationships so someone who loves to talk to candidates and clients - keyboard warriors need not apply! WHAT WE OFFER A very Warm Desk to join with live vacancies in German/DACH Tech. A great pipeline of existing Clients with terms already agreed Freedom to build your German/DACH/BENELUX desk how you want An above-average salary and commission structure. The freedom to work from home or drop into the office - your call! Incentive trips to dreamy destinations like Sydney, Dallas, Vegas Monaco! One day a year to give back and volunteer. Clear-cut pathways for promotions, so you're always moving on up. Support for your mental and physical well-being, from gym discounts to private healthcare. If you feel ready for a move into a successful, inclusive and fun Consultancy that truly rewards its teams, drop us through your CV and we would love to speak with you. Talent International UK Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found on the website.
15/05/2024
Full time
Senior Recruitment Consultant, (German/DACH/BeNeLUX Digital Markets) UK Hybrid/Remote. Bristol or Manchester Are you an experienced digital recruitment consultant with experience of the DACH region? Then we have the perfect opportunity for you! WHO WE ARE A team of 50 incredibly committed and passionate digital recruitment consultants spread across London, Bristol, Manchester and Berlin. We work with global brands and start-ups to not only find great talent but to lead digital transformation. OUR VISION To hire only the best digital recruitment consultants across the UK & Europe, provide them with leading, cutting-edge technology and an environment that enables them to maximize their earnings, progress their careers and have a shed load of fun along the way! WHAT YOU'LL NEED A record of success in agency side digital recruitment To own the entire recruitment process for tech and digital talent on the contract side, whilst also giving our clients the VIP treatment. A genuine passion and interest for your chosen market Conversation skills. Recruitment is all about building relationships so someone who loves to talk to candidates and clients - keyboard warriors need not apply! WHAT WE OFFER A very Warm Desk to join with live vacancies in German/DACH Tech. A great pipeline of existing Clients with terms already agreed Freedom to build your German/DACH/BENELUX desk how you want An above-average salary and commission structure. The freedom to work from home or drop into the office - your call! Incentive trips to dreamy destinations like Sydney, Dallas, Vegas Monaco! One day a year to give back and volunteer. Clear-cut pathways for promotions, so you're always moving on up. Support for your mental and physical well-being, from gym discounts to private healthcare. If you feel ready for a move into a successful, inclusive and fun Consultancy that truly rewards its teams, drop us through your CV and we would love to speak with you. Talent International UK Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found on the website.
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Full time
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
15/05/2024
Full time
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
15/05/2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
CRM Solutions Consultant - Adobe Campaign/Marketo A leading marketing consultancy that currently works alongside several global corporations such as ITV, Samsung and TUI (to name a few) is currently hiring a Technical Consultant possess capabilities in Adobe Campaign or Marketo CRM that would be opening to learning Adobe Campaign. This is a technically challenging opportunity where you will consult several prestigious corporations who are looking to implement/upgrade their CRM applications. The ideal candidate will be able to build campaigns, write liquid scripts and have strong understanding of CRM/Digital Marketing activities. This is an exciting/challenging position where you will work directly with the end clients owning the delivery of day-to-day projects. Our client is offering a basic salary between £60,000 to £80,000 + Bonus + Excellent Benefits with Hybrid/Remote working to be based in Southwark, London. Core Responsibilities: The Adobe Campaign Technical Consultant will play a key role in helping clients implement, operate and run Adobe Campaign/Marketo solutions. Sometimes building from scratch and often integrating it with their CRM system and help set up programs and CRM capabilities. The day-to-day responsibilities include: Building Campaigns and deliveries within the platform Manipulating data within the Front End interface for use in CRM activities Educating clients on best practice use of Adobe Campaign Advising clients on how to use multiple elements of the platform Troubleshooting issues via hands on one-to-one deskside coaching sessions Producing documentation and training materials to support activity Using a consultative approach to help the client build confidence in the platform Understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign Championing the key elements of the platform that differentiate Adobe Campaign from other products Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance Skills required: Previous experience delivering Adobe Campaign/Marketo implementation projects A consultative approach to delivery of projects and development Experience of working directly with end clients and owning delivery of day to day projects Solid working knowledge of JavaScript, HTML, XML Web Services and database design Experience of technical support to clients and internal teams Analytical thinker, with strong problem solving skills Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand Ability to build rapport with clients Enjoy working in a team, where you can listen, contribute ideas and constantly learn. Benefits package: A competitive salary between £60,000 to £80,000 Profit-based company bonus scheme Fully funded private healthcare scheme. 25 days holiday each year, plus bank holidays. Company pension scheme. We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme. Hybrid and flexible working. CRM Solutions Consultant - Adobe Campaign/Marketo
13/05/2024
Full time
CRM Solutions Consultant - Adobe Campaign/Marketo A leading marketing consultancy that currently works alongside several global corporations such as ITV, Samsung and TUI (to name a few) is currently hiring a Technical Consultant possess capabilities in Adobe Campaign or Marketo CRM that would be opening to learning Adobe Campaign. This is a technically challenging opportunity where you will consult several prestigious corporations who are looking to implement/upgrade their CRM applications. The ideal candidate will be able to build campaigns, write liquid scripts and have strong understanding of CRM/Digital Marketing activities. This is an exciting/challenging position where you will work directly with the end clients owning the delivery of day-to-day projects. Our client is offering a basic salary between £60,000 to £80,000 + Bonus + Excellent Benefits with Hybrid/Remote working to be based in Southwark, London. Core Responsibilities: The Adobe Campaign Technical Consultant will play a key role in helping clients implement, operate and run Adobe Campaign/Marketo solutions. Sometimes building from scratch and often integrating it with their CRM system and help set up programs and CRM capabilities. The day-to-day responsibilities include: Building Campaigns and deliveries within the platform Manipulating data within the Front End interface for use in CRM activities Educating clients on best practice use of Adobe Campaign Advising clients on how to use multiple elements of the platform Troubleshooting issues via hands on one-to-one deskside coaching sessions Producing documentation and training materials to support activity Using a consultative approach to help the client build confidence in the platform Understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign Championing the key elements of the platform that differentiate Adobe Campaign from other products Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance Skills required: Previous experience delivering Adobe Campaign/Marketo implementation projects A consultative approach to delivery of projects and development Experience of working directly with end clients and owning delivery of day to day projects Solid working knowledge of JavaScript, HTML, XML Web Services and database design Experience of technical support to clients and internal teams Analytical thinker, with strong problem solving skills Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand Ability to build rapport with clients Enjoy working in a team, where you can listen, contribute ideas and constantly learn. Benefits package: A competitive salary between £60,000 to £80,000 Profit-based company bonus scheme Fully funded private healthcare scheme. 25 days holiday each year, plus bank holidays. Company pension scheme. We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme. Hybrid and flexible working. CRM Solutions Consultant - Adobe Campaign/Marketo
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
13/05/2024
Full time
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Role: Onsite IT Support Engineer Location: Lisbon, Portugal (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Lisbon, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Lisbon and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of Portugal and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Lisbon, Portugal (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Lisbon, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Lisbon and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of Portugal and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Role: Onsite IT Support Engineer Location: Houstan, Texas, USA (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Houston, Texas where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Houston, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the USA and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Houstan, Texas, USA (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Houston, Texas where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Houston, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the USA and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Role: Onsite IT Support Engineer Location: Rotterdam, Holland (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Rotterdam, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Rotterdam, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the Netherlands and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Rotterdam, Holland (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Rotterdam, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Rotterdam, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the Netherlands and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
08/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint