Junior Technical Writer - Banking/remote Are you a passionate and confident Junior Technical Writer (Cyber security) ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. You will have the confidence and the capability to step straight into a specialist consultancy role within one of MHC's Practice areas to provide effective and efficient solutions that support our Clients' business requirements, while working constructively with senior MHC and Client managers and other staff. MHC are hiring a Junior Technical Writer to join us on a PAYE contract basis and work on a project we are delivering for a Tier 1 Bank. We are seeking a Junior Technical Writer to join the bank's Cybersecurity Education and Awareness team to design and deliver clear and effective documentation and communications across several projects of varying complexity. Ideally you will have experience in a technical field such as cybersecurity, software development, or engineering, and is confident working with stakeholders at all levels to gather requirements and translate complex processes and information into accurate, engaging, and digestible content. Responsibilities Work closely with the Senior Technical Writer, you will create effective and impactful: - Technical documentation, - User manuals/guidelines, - Brochures, - Documentation packs, Actively engage with relevant stakeholders and teams to understand projects and their impact. Gather information from subject matter experts to create accurate, accessible, and engaging content to brand and communication guidelines. Create reusable, easy to maintain templates across a range of documentation and content types, including Intranet portals, product catalogues, and presentations. Knowledge, Qualifications & Experience Required skills and qualifications: Must: Minimum of 3 years of experience as technical writer. Must: Excellent spoken and written English with a keen eye for detail. Must: Rapidly grasp complex processes and translate them into accurate and simple content. Minimum of 5 years of experience in the IT industry. Functional understanding of designing and writing for neurodiverse audiences. A flexible, enthusiastic, and accessible team member, calm under pressure, keen to share knowledge, introduce ideas, and assist the team when needed. Good to have skillsets: Use of a project and task management tool such as JIRA or Understanding of process and workflow optimisation. A certification in technical writing. Functional understanding of CSS and HTML, and a development language such as JavaScript. Functional understanding of project, software, UI/UX, and documentation development life cycles. Strong project, prioritisation, and stakeholder management across concurrent projects. Remote working. Please apply now for immediate consideration.
01/05/2024
Project-based
Junior Technical Writer - Banking/remote Are you a passionate and confident Junior Technical Writer (Cyber security) ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. You will have the confidence and the capability to step straight into a specialist consultancy role within one of MHC's Practice areas to provide effective and efficient solutions that support our Clients' business requirements, while working constructively with senior MHC and Client managers and other staff. MHC are hiring a Junior Technical Writer to join us on a PAYE contract basis and work on a project we are delivering for a Tier 1 Bank. We are seeking a Junior Technical Writer to join the bank's Cybersecurity Education and Awareness team to design and deliver clear and effective documentation and communications across several projects of varying complexity. Ideally you will have experience in a technical field such as cybersecurity, software development, or engineering, and is confident working with stakeholders at all levels to gather requirements and translate complex processes and information into accurate, engaging, and digestible content. Responsibilities Work closely with the Senior Technical Writer, you will create effective and impactful: - Technical documentation, - User manuals/guidelines, - Brochures, - Documentation packs, Actively engage with relevant stakeholders and teams to understand projects and their impact. Gather information from subject matter experts to create accurate, accessible, and engaging content to brand and communication guidelines. Create reusable, easy to maintain templates across a range of documentation and content types, including Intranet portals, product catalogues, and presentations. Knowledge, Qualifications & Experience Required skills and qualifications: Must: Minimum of 3 years of experience as technical writer. Must: Excellent spoken and written English with a keen eye for detail. Must: Rapidly grasp complex processes and translate them into accurate and simple content. Minimum of 5 years of experience in the IT industry. Functional understanding of designing and writing for neurodiverse audiences. A flexible, enthusiastic, and accessible team member, calm under pressure, keen to share knowledge, introduce ideas, and assist the team when needed. Good to have skillsets: Use of a project and task management tool such as JIRA or Understanding of process and workflow optimisation. A certification in technical writing. Functional understanding of CSS and HTML, and a development language such as JavaScript. Functional understanding of project, software, UI/UX, and documentation development life cycles. Strong project, prioritisation, and stakeholder management across concurrent projects. Remote working. Please apply now for immediate consideration.
Cloud Infrastructure Site Reliability Engineer (SRE) £55,000 - £65,000 Fully remote Due to the nature of the position candidates must be eligible and willing to undergo Security Clearance My client are a household name and global organisation who deliver innovative, digitally enabled solutions to transform, simplify and support their customers. They are recruiting for a Site reliability engineer to support their customers using their public cloud infrastructure. Job Description: The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development - Learn about the latest public Cloud products and services and increase your knowledge. What we are looking for: Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. AZ-104 - Microsoft Certified: Azure Administrator Associate Operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory/Entra ID and Infrastructure Service Azure Backups Azure Compute (IAAS VMs) Azure Migrate Azure Monitor and Log Analytics Azure Networking Azure Site Recovery (ASR) Azure Storage ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable builds (eg Terraform) Experience with deployment and management of container technologies (eg Kubernetes, AKS and Docker) Embraces challenges Ability to quickly learn new technologies Good problem-solving and communication skills Ability to work well with individuals and teams Desired Skills and experience Experience of Infrastructure migrations to the Azure Cloud Experience with other public cloud technologies and services (eg AWS/GCP) Azure or AWS Certifications Any exposure to Agile working practices Experience with deployment and management of Azure PAAS database technologies (eg Azure SQL) Experience of hardening IT infrastructure based on security audits, standards and industry best practice (eg vulnerability scanning, Penetration testing and ISO27001/17/18).
01/05/2024
Full time
Cloud Infrastructure Site Reliability Engineer (SRE) £55,000 - £65,000 Fully remote Due to the nature of the position candidates must be eligible and willing to undergo Security Clearance My client are a household name and global organisation who deliver innovative, digitally enabled solutions to transform, simplify and support their customers. They are recruiting for a Site reliability engineer to support their customers using their public cloud infrastructure. Job Description: The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development - Learn about the latest public Cloud products and services and increase your knowledge. What we are looking for: Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. AZ-104 - Microsoft Certified: Azure Administrator Associate Operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory/Entra ID and Infrastructure Service Azure Backups Azure Compute (IAAS VMs) Azure Migrate Azure Monitor and Log Analytics Azure Networking Azure Site Recovery (ASR) Azure Storage ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable builds (eg Terraform) Experience with deployment and management of container technologies (eg Kubernetes, AKS and Docker) Embraces challenges Ability to quickly learn new technologies Good problem-solving and communication skills Ability to work well with individuals and teams Desired Skills and experience Experience of Infrastructure migrations to the Azure Cloud Experience with other public cloud technologies and services (eg AWS/GCP) Azure or AWS Certifications Any exposure to Agile working practices Experience with deployment and management of Azure PAAS database technologies (eg Azure SQL) Experience of hardening IT infrastructure based on security audits, standards and industry best practice (eg vulnerability scanning, Penetration testing and ISO27001/17/18).
Senior Product Manager - Fintech We are supporting a global organisation. 6 months initially Mainly remote with meetings in Amsterdam €125 per hour, 40 hours per week. A Senior Product Manager owns larger, more complex products/features or a portfolio of smaller features that are essential to the business in terms of continuity or strategic value. A Senior Product Manager may lead multiple development teams and meaningfully influence the work of teams outside of their immediate control.A Senior Product manager regularly deals with situations with sizable organisational complexity, where aligning strategies and priorities across teams is critical. A Senior Product Manager is able to clearly understand, articulate and size user and product problems by using a wide range qualitative and quantitative insights. These insights drive the long-term vision and strategy for a product/feature or portfolio of products that achieves significant impact. In an optimization-setting, this should mean achieving meaningful incremental performance of their products. In an NPD setting, SPM can get new complex products from 0-to-1, resulting in either significant business impact or new data that leads to higher-level strategic business decisions. Key Responsibilities B2B Product Management experience; Experience in technical product management with many cross functional teams; Payments and/or fintech experience. Can manage 1-2 teams effectively Work with a principle product manager Manage extensive stakeholder set across finance (eg tax, accounting etc) Manage operational processes eg monitoring of inbound tickets, outages etc Has technical affluence ie experience in managing tech modernisation projects in conjunction with engineering manager Product Delivery Manages long-term roadmaps with significantly larger complexity and scope (product, organisational and technical complexities all matter) than more junior PMs. Often with dependencies across multiple areas/teams. Identifies risks and dependencies early-on, and plans for mitigations Works with the team to establish tactical delivery methodology (eg scrum, kanban, hours, points etc.) and execute plans Stakeholder Management Identifies other teams and key stakeholders impacted by the current project Gathers stakeholders' key requirements and works with their manager to integrate the feedback Represents the work of the team in a convincing and engaging way Incorporates stakeholder requirements and feedback more independently before escalating. Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation). Manages expectations up to Director level (occasionally LT) Handles challenging stakeholders more independently. Tech Fluency Partners with the Engineering Manager (Tech Lead) Actively learns the technical side of their work Advocates for the customer and business in engineering tradeoff decisions. Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions Understands how the multiple systems used to deliver the product are interrelated and anticipates more complex problems or edge cases Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks Ensures the technical feature development and strategy are scoped to satisfy the short and long term needs of the business. Builds bridges between technical and non-technical stakeholders
01/05/2024
Project-based
Senior Product Manager - Fintech We are supporting a global organisation. 6 months initially Mainly remote with meetings in Amsterdam €125 per hour, 40 hours per week. A Senior Product Manager owns larger, more complex products/features or a portfolio of smaller features that are essential to the business in terms of continuity or strategic value. A Senior Product Manager may lead multiple development teams and meaningfully influence the work of teams outside of their immediate control.A Senior Product manager regularly deals with situations with sizable organisational complexity, where aligning strategies and priorities across teams is critical. A Senior Product Manager is able to clearly understand, articulate and size user and product problems by using a wide range qualitative and quantitative insights. These insights drive the long-term vision and strategy for a product/feature or portfolio of products that achieves significant impact. In an optimization-setting, this should mean achieving meaningful incremental performance of their products. In an NPD setting, SPM can get new complex products from 0-to-1, resulting in either significant business impact or new data that leads to higher-level strategic business decisions. Key Responsibilities B2B Product Management experience; Experience in technical product management with many cross functional teams; Payments and/or fintech experience. Can manage 1-2 teams effectively Work with a principle product manager Manage extensive stakeholder set across finance (eg tax, accounting etc) Manage operational processes eg monitoring of inbound tickets, outages etc Has technical affluence ie experience in managing tech modernisation projects in conjunction with engineering manager Product Delivery Manages long-term roadmaps with significantly larger complexity and scope (product, organisational and technical complexities all matter) than more junior PMs. Often with dependencies across multiple areas/teams. Identifies risks and dependencies early-on, and plans for mitigations Works with the team to establish tactical delivery methodology (eg scrum, kanban, hours, points etc.) and execute plans Stakeholder Management Identifies other teams and key stakeholders impacted by the current project Gathers stakeholders' key requirements and works with their manager to integrate the feedback Represents the work of the team in a convincing and engaging way Incorporates stakeholder requirements and feedback more independently before escalating. Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation). Manages expectations up to Director level (occasionally LT) Handles challenging stakeholders more independently. Tech Fluency Partners with the Engineering Manager (Tech Lead) Actively learns the technical side of their work Advocates for the customer and business in engineering tradeoff decisions. Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions Understands how the multiple systems used to deliver the product are interrelated and anticipates more complex problems or edge cases Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks Ensures the technical feature development and strategy are scoped to satisfy the short and long term needs of the business. Builds bridges between technical and non-technical stakeholders
Role Overview: We are looking for a skilled Test Automation Engineer with expertise in Back End systems and experience in the banking domain to join our client's team. As a Test Automation Engineer, you will be responsible for setting up a robust test automation framework from scratch to ensure the reliability, scalability, and security of our banking software solutions. Key Responsibilities: Collaborate with stakeholders to understand system requirements and design effective test strategies. Develop, implement, and maintain a scalable test automation framework for Back End systems in the banking domain. Write clear, concise, and comprehensive test plans and test cases to validate system functionality, performance, and security. Automate test cases using industry-standard tools and technologies, such as Selenium, Appium, JUnit, TestNG, or similar. Conduct thorough testing of RESTful APIs, databases, microservices, and other Back End components. Identify and troubleshoot defects, and work closely with developers to ensure timely resolution. Continuously optimize test automation scripts and frameworks to improve efficiency and effectiveness. Stay updated on emerging trends and best practices in test automation, software development methodologies, and the banking industry. Requirements: Bachelor's degree in Computer Science, Engineering, or related field. Proven experience (X years) as a Test Automation Engineer, preferably in the banking or financial services sector. Solid understanding of Back End systems, databases (eg, SQL, MongoDB), and API testing principles. Proficiency in programming languages such as Java, Python, or JavaScript. Hands-on experience with test automation frameworks and tools (eg, Selenium, Appium, JUnit, TestNG). Strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Experience with CI/CD pipelines and version control systems (eg, Git) is a plus. ISTQB or other relevant certifications are desirable but not required. Benefits: Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance plans. Flexible work hours and remote work options. Opportunities for professional development and career advancement. A supportive and inclusive work culture with a focus on work-life balance. Project Details: Location: Utrecht Type: Contract-to-perm Work: Hybrid Duration: 12 months > Permanent contract Michael Bailey International is acting as an Employment Business in relation to this vacancy.
01/05/2024
Role Overview: We are looking for a skilled Test Automation Engineer with expertise in Back End systems and experience in the banking domain to join our client's team. As a Test Automation Engineer, you will be responsible for setting up a robust test automation framework from scratch to ensure the reliability, scalability, and security of our banking software solutions. Key Responsibilities: Collaborate with stakeholders to understand system requirements and design effective test strategies. Develop, implement, and maintain a scalable test automation framework for Back End systems in the banking domain. Write clear, concise, and comprehensive test plans and test cases to validate system functionality, performance, and security. Automate test cases using industry-standard tools and technologies, such as Selenium, Appium, JUnit, TestNG, or similar. Conduct thorough testing of RESTful APIs, databases, microservices, and other Back End components. Identify and troubleshoot defects, and work closely with developers to ensure timely resolution. Continuously optimize test automation scripts and frameworks to improve efficiency and effectiveness. Stay updated on emerging trends and best practices in test automation, software development methodologies, and the banking industry. Requirements: Bachelor's degree in Computer Science, Engineering, or related field. Proven experience (X years) as a Test Automation Engineer, preferably in the banking or financial services sector. Solid understanding of Back End systems, databases (eg, SQL, MongoDB), and API testing principles. Proficiency in programming languages such as Java, Python, or JavaScript. Hands-on experience with test automation frameworks and tools (eg, Selenium, Appium, JUnit, TestNG). Strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Experience with CI/CD pipelines and version control systems (eg, Git) is a plus. ISTQB or other relevant certifications are desirable but not required. Benefits: Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance plans. Flexible work hours and remote work options. Opportunities for professional development and career advancement. A supportive and inclusive work culture with a focus on work-life balance. Project Details: Location: Utrecht Type: Contract-to-perm Work: Hybrid Duration: 12 months > Permanent contract Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Dynamics Developer - Azure - CRM - Apps - Remote Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace, and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry's norm of supplier dependency. We don't only build and deliver solutions - we train and up-skill our customer's teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are Techies, chefs, wannabe sportsmen, coders, mothers, fathers, readers, superheroes, bookworms. What you'll be working towards We are currently looking to engage with a Dynamics Developer - Azure - CRM - Apps - Remote on an exciting project with a public sector organisation that we have partnered with for the last 2 years. The main aim of the programme is to support this organisation through a major digital transformation by helping up-skill and coach team members while providing the technical hands on experience with. About You We are looking for someone that has hands on experience as a Dynamics Developer - Azure - CRM - Apps - Remote. Also we are looking for someone that understands Agile practices. You will be an excellent communicator, with a strong background in delivering complex technology transformations and liaising with a variety of stakeholders. Experience with Scala and someone with a proactive personality, able to push things along and has implemented strategy. Passing the TeckBar The Teckbar is a benchmark we set for our associates to make sure we consistently deploy best-in-class teams to work with our clients. Talent Screen: Our Talent Team will be in touch to talk Tecknuovo, the role & values Tech Screen: We'll focus on real-life experience and deep dive into your technical background Offer: Job Done! Swag box incoming and your interactive onboarding journey starts now During the process, we promise you'll have: An understanding of Tecknuovo's mission and values Feel that this is where you want to work or not Clear on next steps and timescales for feedback Left a positive impression with all interviewers Our Values: Connection, Pace, Curiosity, Courage, Openness. Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are. Why Tecknuovo? You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us. Here are some of the perks you'll enjoy as an associate: Tech-agnostic projects Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water Monthly Teck Talks focusing on the latest and greatest in tech Flexible working The chance to work from our fantastic Tecknuovo HQ whenever you want IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check
01/05/2024
Project-based
Dynamics Developer - Azure - CRM - Apps - Remote Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace, and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry's norm of supplier dependency. We don't only build and deliver solutions - we train and up-skill our customer's teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are Techies, chefs, wannabe sportsmen, coders, mothers, fathers, readers, superheroes, bookworms. What you'll be working towards We are currently looking to engage with a Dynamics Developer - Azure - CRM - Apps - Remote on an exciting project with a public sector organisation that we have partnered with for the last 2 years. The main aim of the programme is to support this organisation through a major digital transformation by helping up-skill and coach team members while providing the technical hands on experience with. About You We are looking for someone that has hands on experience as a Dynamics Developer - Azure - CRM - Apps - Remote. Also we are looking for someone that understands Agile practices. You will be an excellent communicator, with a strong background in delivering complex technology transformations and liaising with a variety of stakeholders. Experience with Scala and someone with a proactive personality, able to push things along and has implemented strategy. Passing the TeckBar The Teckbar is a benchmark we set for our associates to make sure we consistently deploy best-in-class teams to work with our clients. Talent Screen: Our Talent Team will be in touch to talk Tecknuovo, the role & values Tech Screen: We'll focus on real-life experience and deep dive into your technical background Offer: Job Done! Swag box incoming and your interactive onboarding journey starts now During the process, we promise you'll have: An understanding of Tecknuovo's mission and values Feel that this is where you want to work or not Clear on next steps and timescales for feedback Left a positive impression with all interviewers Our Values: Connection, Pace, Curiosity, Courage, Openness. Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are. Why Tecknuovo? You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us. Here are some of the perks you'll enjoy as an associate: Tech-agnostic projects Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water Monthly Teck Talks focusing on the latest and greatest in tech Flexible working The chance to work from our fantastic Tecknuovo HQ whenever you want IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check
Data Compliance Specialist Permanent Remote - United Kingdom £50,000 - £54,000 per annum I am currently work with one of the world's leading manufacturing businesses and their brand new Health Care business as a Data Compliance Specialist. This is a fully home based role with very occasional travel (circa once a quarter) for team meetings. This is an ideal opportunity for an experienced and diligent Data Compliance Specialist with a demonstrable track record in working with vast quantities of data and working on large scale projects. My clients has a terrific reputation as an employer and over the years that I have worked on roles for them, the feedback from candidates has been excellent So, if you're looking to join a global, market leading company that will reward you with both an attractive salary and benefits package then get in touch to find out more. Key Responsibilities Manage GDPR/Compliance projects of various duration lengths using defined company processes and tools to produce the desired results. Schedule, coordinate, document and monitor all compliance activities and tasks. Track assigned tasks and associated completion dates, ensuring process work flow is accurately followed. Initiate actions to lead projects, linking project steps to business strategies. Ensure Data Protection project objectives and deadlines are met. Present project recommendations to key stakeholders. Initiate actions to design, develop and implement new or improved projects or processes. Monitor and report on the regional 'threat horizon' to anticipate risks. Vendor management - pre-engagement screening and ongoing monitoring and audit of sub-processors and service providers. Provide support and privacy-specific training to NER staff. Support with preparation and completion of various DP and Privacy Assessments. Complete and maintain DTAC documentation for new and existing products, where appropriate. Liaisie with relevant authorities and DP points of contact at Client organisations UK GDPR-specific responsibilities include: Update Company HIS' register of data processing activities (RoPA) for all new customers and products as well as monitoring and recording changes to existing processing activities and client engagements Contribute to review and implementation of contractual arrangements with Clients and partners Implement procedures to record key information needed such as Data Protection Officer and Data Processing Agreement details of customers. Update Company HIS' product inventory and data. Document and track procedures for customer and product support accounting for international data transfer restrictions. Monitor relevant legislation and regulatory guidance for important changes. Support contract management activities. Facilitate information gathering for internal or external audits Facilitate discussion with client representatives and staff in relation to the appropriate processing of personal Responding to staff queries in a timely . Participate in discussions, policy reviews and projects Your Skills and Expertise Experience working in regulated, Matrix-based corporate environments Familiarity with contracts as they relate to European data protection laws, including knowledge of basic data security and privacy disciplines Ability to manage multiple projects and to prioritize completion in a fast-paced environment Responds strongly and positively to challenging work and deadlines Ability to identify and resolve problems and issues, creating procedures and tools to prevent future problems Able to take own initiative in recognising and raising awareness of compliance risks Additional qualifications that could help you succeed even further in this role include Bachelor's degree level educated Role Location - role covers the North Europe Region to incorporate the UK, Ireland, Nordics and Baltics. Candidate location - flexible within the UK Travel - Occasionally within the UK ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
Data Compliance Specialist Permanent Remote - United Kingdom £50,000 - £54,000 per annum I am currently work with one of the world's leading manufacturing businesses and their brand new Health Care business as a Data Compliance Specialist. This is a fully home based role with very occasional travel (circa once a quarter) for team meetings. This is an ideal opportunity for an experienced and diligent Data Compliance Specialist with a demonstrable track record in working with vast quantities of data and working on large scale projects. My clients has a terrific reputation as an employer and over the years that I have worked on roles for them, the feedback from candidates has been excellent So, if you're looking to join a global, market leading company that will reward you with both an attractive salary and benefits package then get in touch to find out more. Key Responsibilities Manage GDPR/Compliance projects of various duration lengths using defined company processes and tools to produce the desired results. Schedule, coordinate, document and monitor all compliance activities and tasks. Track assigned tasks and associated completion dates, ensuring process work flow is accurately followed. Initiate actions to lead projects, linking project steps to business strategies. Ensure Data Protection project objectives and deadlines are met. Present project recommendations to key stakeholders. Initiate actions to design, develop and implement new or improved projects or processes. Monitor and report on the regional 'threat horizon' to anticipate risks. Vendor management - pre-engagement screening and ongoing monitoring and audit of sub-processors and service providers. Provide support and privacy-specific training to NER staff. Support with preparation and completion of various DP and Privacy Assessments. Complete and maintain DTAC documentation for new and existing products, where appropriate. Liaisie with relevant authorities and DP points of contact at Client organisations UK GDPR-specific responsibilities include: Update Company HIS' register of data processing activities (RoPA) for all new customers and products as well as monitoring and recording changes to existing processing activities and client engagements Contribute to review and implementation of contractual arrangements with Clients and partners Implement procedures to record key information needed such as Data Protection Officer and Data Processing Agreement details of customers. Update Company HIS' product inventory and data. Document and track procedures for customer and product support accounting for international data transfer restrictions. Monitor relevant legislation and regulatory guidance for important changes. Support contract management activities. Facilitate information gathering for internal or external audits Facilitate discussion with client representatives and staff in relation to the appropriate processing of personal Responding to staff queries in a timely . Participate in discussions, policy reviews and projects Your Skills and Expertise Experience working in regulated, Matrix-based corporate environments Familiarity with contracts as they relate to European data protection laws, including knowledge of basic data security and privacy disciplines Ability to manage multiple projects and to prioritize completion in a fast-paced environment Responds strongly and positively to challenging work and deadlines Ability to identify and resolve problems and issues, creating procedures and tools to prevent future problems Able to take own initiative in recognising and raising awareness of compliance risks Additional qualifications that could help you succeed even further in this role include Bachelor's degree level educated Role Location - role covers the North Europe Region to incorporate the UK, Ireland, Nordics and Baltics. Candidate location - flexible within the UK Travel - Occasionally within the UK ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Michael Page Technology
Sutton Coldfield, West Midlands
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, Switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial/manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
01/05/2024
Full time
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, Switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial/manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
01/05/2024
Full time
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
Information Security Goverence, Risk and Controls Officer 100% remote role £70,000 Salary + benefits + Bonus + Excellent Pension/Healthcare/Holidays etc Our client is expanding their Information Security group with a wider range of new projects and infrastructure challenges. You ideally will be able to provide expertise in maintaining and supporting IT security strategies, managing overall IT security governance, and compliance processes. YOU MUST HAVE Previous experience managing IS027001 and Cyber Essentials audits and ensuring adherence to these levels + a wide range of the experience below & ensure effective implementation of IT security controls and processes. Some of the Key Responsibilities in this role. - Conduct system and process audits to ensure appropriate controls. - Offer security advice based on best practices to IT or Systems Owners. - Evaluate and assess risks of new suppliers, software, systems, or technologies. - Oversee penetration testing and analyse IT requirements for best practice security. - Identify and mitigate network vulnerabilities and monitor for security breaches. - Stay updated on security and technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security alerts. - Liaise with stakeholders, generate reports, and maintain information security risk register. - Assist with audits, compliance, and retention of ISO27001, Cyber Essentials Plus, etc. - Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in Information Security with relevant certifications (CISSP, CEH, CISM, etc). - Strong problem-solving skills, understanding of GDPR, and experience with cloud-based services. Must have the right to work in the UK
01/05/2024
Full time
Information Security Goverence, Risk and Controls Officer 100% remote role £70,000 Salary + benefits + Bonus + Excellent Pension/Healthcare/Holidays etc Our client is expanding their Information Security group with a wider range of new projects and infrastructure challenges. You ideally will be able to provide expertise in maintaining and supporting IT security strategies, managing overall IT security governance, and compliance processes. YOU MUST HAVE Previous experience managing IS027001 and Cyber Essentials audits and ensuring adherence to these levels + a wide range of the experience below & ensure effective implementation of IT security controls and processes. Some of the Key Responsibilities in this role. - Conduct system and process audits to ensure appropriate controls. - Offer security advice based on best practices to IT or Systems Owners. - Evaluate and assess risks of new suppliers, software, systems, or technologies. - Oversee penetration testing and analyse IT requirements for best practice security. - Identify and mitigate network vulnerabilities and monitor for security breaches. - Stay updated on security and technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security alerts. - Liaise with stakeholders, generate reports, and maintain information security risk register. - Assist with audits, compliance, and retention of ISO27001, Cyber Essentials Plus, etc. - Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in Information Security with relevant certifications (CISSP, CEH, CISM, etc). - Strong problem-solving skills, understanding of GDPR, and experience with cloud-based services. Must have the right to work in the UK
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Principal, Splunk Monitoring. This role will focus on cloud and on prem monitoring and will work with products such as Splunk, Dynatrace, Data Dog, New Relic, etc. This principal will need experience with AWS, Kubernetes, Automation (Jenkins, Artifactory, etc.). Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Bachelor's degree in a related area Minimum 6 years of experience with Splunk Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies
30/04/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Principal, Splunk Monitoring. This role will focus on cloud and on prem monitoring and will work with products such as Splunk, Dynatrace, Data Dog, New Relic, etc. This principal will need experience with AWS, Kubernetes, Automation (Jenkins, Artifactory, etc.). Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Bachelor's degree in a related area Minimum 6 years of experience with Splunk Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies
Principal, Enterprise Monitoring Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree in a related area 10+ years' experience working in a distributed multi-platform environment. 3+ years' experience working with cloud native applications. 3+ years' experience managing technical projects. Expertise in Splunk Experience with Cloud Native applications running on Kubernetes within AWS AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP. CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Experience Scripting and/or coding against APIs. Responsibilities Translate middle and senior management strategic directives into workable technical directives. Monitor project status and take remedial action on projects behind schedule and/or over budget. Provide subject matter expertise for ongoing support of third-party tools like Splunk. Provide expert-level technical mentoring to junior members of the team. Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data. Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring. Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems.
30/04/2024
Full time
Principal, Enterprise Monitoring Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree in a related area 10+ years' experience working in a distributed multi-platform environment. 3+ years' experience working with cloud native applications. 3+ years' experience managing technical projects. Expertise in Splunk Experience with Cloud Native applications running on Kubernetes within AWS AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP. CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Experience Scripting and/or coding against APIs. Responsibilities Translate middle and senior management strategic directives into workable technical directives. Monitor project status and take remedial action on projects behind schedule and/or over budget. Provide subject matter expertise for ongoing support of third-party tools like Splunk. Provide expert-level technical mentoring to junior members of the team. Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data. Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring. Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems.
Principal, Enterprise Monitoring Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree in a related area 10+ years' experience working in a distributed multi-platform environment. 3+ years' experience working with cloud native applications. 3+ years' experience managing technical projects. Expertise in Splunk Experience with Cloud Native applications running on Kubernetes within AWS AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP. CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Experience Scripting and/or coding against APIs. Responsibilities Translate middle and senior management strategic directives into workable technical directives. Monitor project status and take remedial action on projects behind schedule and/or over budget. Provide subject matter expertise for ongoing support of third-party tools like Splunk. Provide expert-level technical mentoring to junior members of the team. Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data. Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring. Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems.
30/04/2024
Full time
Principal, Enterprise Monitoring Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree in a related area 10+ years' experience working in a distributed multi-platform environment. 3+ years' experience working with cloud native applications. 3+ years' experience managing technical projects. Expertise in Splunk Experience with Cloud Native applications running on Kubernetes within AWS AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP. CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Experience Scripting and/or coding against APIs. Responsibilities Translate middle and senior management strategic directives into workable technical directives. Monitor project status and take remedial action on projects behind schedule and/or over budget. Provide subject matter expertise for ongoing support of third-party tools like Splunk. Provide expert-level technical mentoring to junior members of the team. Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data. Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring. Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems.
Senior Software Engineer Salary: open + bonus Location: Chicago, IL Hybrid: 3 days in-office, 2 days remote *We are unable to provide sponsorship for this role* Qualifications 10+ years of experience with software development in .NET technologies (C#, .NET Framework, .NET Core, Docker, MVC, SQL Server). Experience developing MSOffice add-Ins in Word, Outlook, and Excel Experience with ASP.NET MVC (versions 4 and up), .NET Core, WCF, Restful services, JavaScript, jQuery, HTML5/CSS3, React, responsive design, and Dependency Injection frameworks are desired. Experience with ORM with different tools such as Entity Framework and LINQ. Experience working with container-based solutions. Experience with continuous integration with Azure DevOps, Git (or similar). Should have a strong understanding of SOA, TDD, SOLID principles, and systems architecture concepts. Must be familiar with agile or other iterative development methodologies. Responsibilities Analyze, design, configure, develop, and implement intermediate-level solutions to meet business needs and objectives. Work, as directed, with business owners, other IT teams, and vendors to create integrations both to/from vendors. Provide Level 3 support. Investigates operational or systematic problems and provides resolution using intermediate analytical skills and tools as necessary. Prepare project proposals and develop project plans. May lead small projects. Maintain up-to-date awareness of current and future directions of business industry and associated technologies. Investigate and document present procedures as liaison with user departments.
30/04/2024
Full time
Senior Software Engineer Salary: open + bonus Location: Chicago, IL Hybrid: 3 days in-office, 2 days remote *We are unable to provide sponsorship for this role* Qualifications 10+ years of experience with software development in .NET technologies (C#, .NET Framework, .NET Core, Docker, MVC, SQL Server). Experience developing MSOffice add-Ins in Word, Outlook, and Excel Experience with ASP.NET MVC (versions 4 and up), .NET Core, WCF, Restful services, JavaScript, jQuery, HTML5/CSS3, React, responsive design, and Dependency Injection frameworks are desired. Experience with ORM with different tools such as Entity Framework and LINQ. Experience working with container-based solutions. Experience with continuous integration with Azure DevOps, Git (or similar). Should have a strong understanding of SOA, TDD, SOLID principles, and systems architecture concepts. Must be familiar with agile or other iterative development methodologies. Responsibilities Analyze, design, configure, develop, and implement intermediate-level solutions to meet business needs and objectives. Work, as directed, with business owners, other IT teams, and vendors to create integrations both to/from vendors. Provide Level 3 support. Investigates operational or systematic problems and provides resolution using intermediate analytical skills and tools as necessary. Prepare project proposals and develop project plans. May lead small projects. Maintain up-to-date awareness of current and future directions of business industry and associated technologies. Investigate and document present procedures as liaison with user departments.
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
30/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
30/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
30/04/2024
Full time
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE * Knowledge of consulting best practices; Strong understanding of customer service best practices * Understanding of IT management best practices with knowledge of IT Support function related best practices * Quality Frameworks and Continuous Process Improvement; Basic Project Management principles "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE * Knowledge of consulting best practices; Strong understanding of customer service best practices * Understanding of IT management best practices with knowledge of IT Support function related best practices * Quality Frameworks and Continuous Process Improvement; Basic Project Management principles "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Harvey Nash are now inviting candidates to apply for the role of ServiceNow (SPM) Developer. Outside of IR35 6-month contract Remote (UK), however the selected candidate will need to visit our clients offices in Edinburgh on the odd occasion. Daily rate of £500 - £550 depending on experience. The Role The Developer will work on the transition of the SPM service from a 3rd party to in house, this role will facilitate the knowledge transfer and mitigate risk to our clients' services. You will be responsible for the development and delivery of ServiceNow enhancements, new features and integrations to meet requirements. Requirements ServiceNow Certification Strong experience of the SPM module, previous experience in the design, implementation and/or support and continuous improvement is essential. Demonstrable understanding of Project and Agile methodologies and the associated financial and governance modules. Scripting skills; required in Javascript and desirable in Powershell Broad experience with the Now Platform; demonstrating an end-to-end understanding of database schema, core platform features, use of ServiceNow resources and integration capabilities between modules. Platform integrations, both OOTB rest API and custom. Please apply today with your up to date CV. Our client is committed to providing an inclusive workplace where all forms of difference are valued, and which is free from any form of unfair or unlawful treatment. They define diversity in its broadest sense - this includes but is not limited to their diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. Our client supports a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
30/04/2024
Project-based
Harvey Nash are now inviting candidates to apply for the role of ServiceNow (SPM) Developer. Outside of IR35 6-month contract Remote (UK), however the selected candidate will need to visit our clients offices in Edinburgh on the odd occasion. Daily rate of £500 - £550 depending on experience. The Role The Developer will work on the transition of the SPM service from a 3rd party to in house, this role will facilitate the knowledge transfer and mitigate risk to our clients' services. You will be responsible for the development and delivery of ServiceNow enhancements, new features and integrations to meet requirements. Requirements ServiceNow Certification Strong experience of the SPM module, previous experience in the design, implementation and/or support and continuous improvement is essential. Demonstrable understanding of Project and Agile methodologies and the associated financial and governance modules. Scripting skills; required in Javascript and desirable in Powershell Broad experience with the Now Platform; demonstrating an end-to-end understanding of database schema, core platform features, use of ServiceNow resources and integration capabilities between modules. Platform integrations, both OOTB rest API and custom. Please apply today with your up to date CV. Our client is committed to providing an inclusive workplace where all forms of difference are valued, and which is free from any form of unfair or unlawful treatment. They define diversity in its broadest sense - this includes but is not limited to their diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. Our client supports a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
On behalf of an IT Services provider located in Bristol, I am looking for a Research Administrator to support the licensing team, providing administrative support to the Head of Research and the Research team to ensure efficient and effective operational management. This role is hybrid-working (Bristol/Remote) Monday to Friday 9.00am - 5.00pm Inside IR35 3 Month contract Role Responsibilities: Provide administrative support to the portfolio team and Licensing in the efficient delivery of their strategic goals and priorities. You will be responsible for the delivery of a high-quality customer experience through the coordination of internal and external communications such as reviewing product pages for new agreements on Licence Subscriptions Manager (LSM) and coordination, copy-editing of content for member or internal updates. Providing administrative services to support key negotiations and projects. Providing administrative support and services to the management and leadership teams. Key Skills and Experience: Proven commercial experience of strong administrative and organisational skills. Excellent interpersonal and customer- facing skills. Proactive and self-motivated, customer focused with a can do attitude. Good communication skills including the ability to influence others and work effectively with diverse client groups. Proficient with SharePoint and Office 365(especially Word, Excel, PowerPoint). Ability to work effectively under pressure whilst retaining a strong eye for detail. Please apply online with your CV.
30/04/2024
Project-based
On behalf of an IT Services provider located in Bristol, I am looking for a Research Administrator to support the licensing team, providing administrative support to the Head of Research and the Research team to ensure efficient and effective operational management. This role is hybrid-working (Bristol/Remote) Monday to Friday 9.00am - 5.00pm Inside IR35 3 Month contract Role Responsibilities: Provide administrative support to the portfolio team and Licensing in the efficient delivery of their strategic goals and priorities. You will be responsible for the delivery of a high-quality customer experience through the coordination of internal and external communications such as reviewing product pages for new agreements on Licence Subscriptions Manager (LSM) and coordination, copy-editing of content for member or internal updates. Providing administrative services to support key negotiations and projects. Providing administrative support and services to the management and leadership teams. Key Skills and Experience: Proven commercial experience of strong administrative and organisational skills. Excellent interpersonal and customer- facing skills. Proactive and self-motivated, customer focused with a can do attitude. Good communication skills including the ability to influence others and work effectively with diverse client groups. Proficient with SharePoint and Office 365(especially Word, Excel, PowerPoint). Ability to work effectively under pressure whilst retaining a strong eye for detail. Please apply online with your CV.
*Hybrid, 3 days onsite, 2 days remote* *Long Term Contract* A prestigious company is looking for a HamPro Asset Management Contractor. This contractor will focus on hardware management within ServiceNow. They will be using the HamPro for asset management. Responsibilities: This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
30/04/2024
Project-based
*Hybrid, 3 days onsite, 2 days remote* *Long Term Contract* A prestigious company is looking for a HamPro Asset Management Contractor. This contractor will focus on hardware management within ServiceNow. They will be using the HamPro for asset management. Responsibilities: This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).