If you fancy working for a close-knit software house where people tend to stay for a long time, in no small part because of the culture and industry they're working in Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned IT Manager to come in and lead a talented team, taking the reigns on their daily workloads, but also managing their potential growth and progression. Their products and applications are truly enterprise-scale and their users 100+ countries. My client develop enterprise-scale software for a global customer base that makes a real difference to peoples' lives. You won't be working under the pressures that come hand-in-hand with an online betting or financial series firm, for instance, but you'll still be part of a forward-thinking environment which continually invests in technology. I'm looking for an IT Manager who knows exactly how to motivate, inspire and get the very best out of their people. This is a brand new role created in line with business growth. The remit of this role is largely leadership and strategy focused - although we need someone who understands the technology under their remit; so you'll ideally come from a Systems Engineering background yourself and can speak the same language as the techies who work in your team. Your 2nd Line Engineers are supporting all flavours of Linux, Windows, PC, Mac, Networking (Palo Alto), Configuration Management, Microsoft Teams and Voice. Your team are responsible for product-based support for various market leading enterprise applications that are utilised globally! Your team consists of 9 incredibly talented and capable Engineers (spanning the US and EMEA regions!) and they handle all 2nd Line Support issues across the business. As a business they are certainly not standing still when it comes to Tech and are leveraging cloud for AI - undergoing a lot of containerisation across the business and there's a huge tech refresh within their data centres. They're a highly stable and respected firm and have been around since the 60's so are incredibly stable! There's a lot happening and the Director of Tech mentioned "It couldn't be a more exciting time to join"! Retention is great here - people simply do not want to leave. There's a huge emphasis on career progression at this firm and they're a huge believer in promoting from within and getting the very best out of their staff! It's a really interactive culture, with bi-weekly coffee meetings, lots of daily chat on Teams and people in and out the office. When you are in it's a modern and spacious office with lots of facilities, handily located in the centre of Sheffield. We'd like you onsite 3 days per week and you can work the other 2 from home. You'll also get given the opportunity to travel to other offices a couple of times a year - USA and beyond. In return you'll receive up to £60k base with wider benefits with the luxury of flexible working hours and hybrid working. This isn't one to be missed! Call me or email your profile to (see below) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
21/05/2024
Full time
If you fancy working for a close-knit software house where people tend to stay for a long time, in no small part because of the culture and industry they're working in Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned IT Manager to come in and lead a talented team, taking the reigns on their daily workloads, but also managing their potential growth and progression. Their products and applications are truly enterprise-scale and their users 100+ countries. My client develop enterprise-scale software for a global customer base that makes a real difference to peoples' lives. You won't be working under the pressures that come hand-in-hand with an online betting or financial series firm, for instance, but you'll still be part of a forward-thinking environment which continually invests in technology. I'm looking for an IT Manager who knows exactly how to motivate, inspire and get the very best out of their people. This is a brand new role created in line with business growth. The remit of this role is largely leadership and strategy focused - although we need someone who understands the technology under their remit; so you'll ideally come from a Systems Engineering background yourself and can speak the same language as the techies who work in your team. Your 2nd Line Engineers are supporting all flavours of Linux, Windows, PC, Mac, Networking (Palo Alto), Configuration Management, Microsoft Teams and Voice. Your team are responsible for product-based support for various market leading enterprise applications that are utilised globally! Your team consists of 9 incredibly talented and capable Engineers (spanning the US and EMEA regions!) and they handle all 2nd Line Support issues across the business. As a business they are certainly not standing still when it comes to Tech and are leveraging cloud for AI - undergoing a lot of containerisation across the business and there's a huge tech refresh within their data centres. They're a highly stable and respected firm and have been around since the 60's so are incredibly stable! There's a lot happening and the Director of Tech mentioned "It couldn't be a more exciting time to join"! Retention is great here - people simply do not want to leave. There's a huge emphasis on career progression at this firm and they're a huge believer in promoting from within and getting the very best out of their staff! It's a really interactive culture, with bi-weekly coffee meetings, lots of daily chat on Teams and people in and out the office. When you are in it's a modern and spacious office with lots of facilities, handily located in the centre of Sheffield. We'd like you onsite 3 days per week and you can work the other 2 from home. You'll also get given the opportunity to travel to other offices a couple of times a year - USA and beyond. In return you'll receive up to £60k base with wider benefits with the luxury of flexible working hours and hybrid working. This isn't one to be missed! Call me or email your profile to (see below) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Harvey Nash have exclusively partnered with University of Leeds to recruit Senior Client Services Engineers to join a newly-established team. This is a business-critical role which will be a key component of the new IT Operational Model. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of technology, data, and digital approaches as part of the new strategy after a significant investment. As a Senior Client Services Engineer you will work closely with researchers across the university on the technical requirements and challenges for new leading research. This will require you to work with researchers and technical teams across the university to deliver technical support to enable world-leading research. With several large-scale pieces of research underway, this is an incredibly exciting role and unique opportunity for someone to drive significant change and in doing so ensure that the university continues to be cutting-edge technically and in its research. Experience of interest: Working in a technical IT role at the 2nd/3rd-line level in a Windows, Linux or Mac environment. Taking ownership of certain technical assets such as software, infrastructure, networks and maintaining, standardising, and further developing these assets in line with the rest of the business Strong interpersonal skills, able to engage key stakeholders as part of project delivery, delivering excellent service, assessing impact of technical decisions, and providing frequent updates on developments Experience working with architecture teams would be beneficial, understanding, creating, and developing High-Level Designs and Low-Level designs Producing and maintaining technical documentation and driving continual service improvements Working closely with less experienced/junior staff to mentor and develop pathways for future talent What's in it for you? £37,099-£44,263 | 26 days holiday plus 8 Bank Holidays + 8 Campus closed days = 42 days holiday| 14.5% employer pension contribution | Career development and progression opportunities | + Plenty more fantastic benefits. Interviews for this role are week commencing 03/07, candidates must be available this week. Interested? Please apply within or contact the recruiter through the channel below.
21/05/2024
Full time
Harvey Nash have exclusively partnered with University of Leeds to recruit Senior Client Services Engineers to join a newly-established team. This is a business-critical role which will be a key component of the new IT Operational Model. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of technology, data, and digital approaches as part of the new strategy after a significant investment. As a Senior Client Services Engineer you will work closely with researchers across the university on the technical requirements and challenges for new leading research. This will require you to work with researchers and technical teams across the university to deliver technical support to enable world-leading research. With several large-scale pieces of research underway, this is an incredibly exciting role and unique opportunity for someone to drive significant change and in doing so ensure that the university continues to be cutting-edge technically and in its research. Experience of interest: Working in a technical IT role at the 2nd/3rd-line level in a Windows, Linux or Mac environment. Taking ownership of certain technical assets such as software, infrastructure, networks and maintaining, standardising, and further developing these assets in line with the rest of the business Strong interpersonal skills, able to engage key stakeholders as part of project delivery, delivering excellent service, assessing impact of technical decisions, and providing frequent updates on developments Experience working with architecture teams would be beneficial, understanding, creating, and developing High-Level Designs and Low-Level designs Producing and maintaining technical documentation and driving continual service improvements Working closely with less experienced/junior staff to mentor and develop pathways for future talent What's in it for you? £37,099-£44,263 | 26 days holiday plus 8 Bank Holidays + 8 Campus closed days = 42 days holiday| 14.5% employer pension contribution | Career development and progression opportunities | + Plenty more fantastic benefits. Interviews for this role are week commencing 03/07, candidates must be available this week. Interested? Please apply within or contact the recruiter through the channel below.
IT Talent Solutions Ltd
Gloucester, Gloucestershire
3rd Line IT Engineer Benefits: Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000 Flexible hybrid working model 25 days of holiday plus bank holidays Enhanced family leave and life insurance coverage Comprehensive employee assistance program including 24-hour GP access and physiotherapy Additional perks like mortgage advice, charity volunteering, and more Responsibilities: Manage 3rd line support tickets and update customers daily. Provide remote support through phone, email, and remote sessions. Act as an escalation point for the 2nd line team and off-site support staff. Own the support process end-to-end, serving as the primary customer liaison. Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues. Participate in an on-call rotation to provide after-hours support. Build and maintain strong customer relationships, ensuring service excellence. Engage with internal and external stakeholders to promote network operations services. Requirements: 5+ years of experience with: Windows Server (2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG, and Hybrid Microsoft 365, Azure, and Citrix products Networking (TCP/IP, VLAN, routing, Firewalls) Virtual server backup (eg, Veeam) Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment. Ready to make a difference? Apply now!
21/05/2024
Full time
3rd Line IT Engineer Benefits: Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000 Flexible hybrid working model 25 days of holiday plus bank holidays Enhanced family leave and life insurance coverage Comprehensive employee assistance program including 24-hour GP access and physiotherapy Additional perks like mortgage advice, charity volunteering, and more Responsibilities: Manage 3rd line support tickets and update customers daily. Provide remote support through phone, email, and remote sessions. Act as an escalation point for the 2nd line team and off-site support staff. Own the support process end-to-end, serving as the primary customer liaison. Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues. Participate in an on-call rotation to provide after-hours support. Build and maintain strong customer relationships, ensuring service excellence. Engage with internal and external stakeholders to promote network operations services. Requirements: 5+ years of experience with: Windows Server (2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG, and Hybrid Microsoft 365, Azure, and Citrix products Networking (TCP/IP, VLAN, routing, Firewalls) Virtual server backup (eg, Veeam) Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment. Ready to make a difference? Apply now!
IT Lead (Service Desk) Chatham Permanent Up to £45,000 Network It a looking for an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated IT Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments. Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area. Responsibilities: Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365. Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange. Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!
20/05/2024
Full time
IT Lead (Service Desk) Chatham Permanent Up to £45,000 Network It a looking for an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated IT Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments. Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area. Responsibilities: Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365. Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange. Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!
2nd Line Engineer Are you an experienced 2nd Line Engineer looking for an exciting new career opportunity? We are currently partnered with an IT services provider looking for a 2nd Line Engineer to work within their infrastructure function. Day to day responsibilities include providing support over the phone to customers and mentoring more junior members of the team This role would be on a shift basis Monday-Friday and would be hybrid working with 2 days WFH and the rest based in their St Ives office Experience Knowledge of Windows Server, networking and storage Proven Customer Service Skills If you are an experienced 2nd Line Engineer looking for a new career opportunity, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
20/05/2024
Full time
2nd Line Engineer Are you an experienced 2nd Line Engineer looking for an exciting new career opportunity? We are currently partnered with an IT services provider looking for a 2nd Line Engineer to work within their infrastructure function. Day to day responsibilities include providing support over the phone to customers and mentoring more junior members of the team This role would be on a shift basis Monday-Friday and would be hybrid working with 2 days WFH and the rest based in their St Ives office Experience Knowledge of Windows Server, networking and storage Proven Customer Service Skills If you are an experienced 2nd Line Engineer looking for a new career opportunity, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
20/05/2024
Full time
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: WAN Network Engineer Location: Onsite in Birmingham Salary: Up to £32,000 per annum + benefits SC clearance required to start - you will be sponsored through this process if it is not in place already We are looking for a skilled Network Engineer with experience providing support to a 2nd line level. You will be joining our defence sector client in their 24/7 BAU support team. Experience investigating, supporting, configuring, and troubleshooting network devices is a must for this role. + IPSEC, MPLS + 2nd line support experience and above + Juniper SRX Routers (desirable) If you are interested in discussing Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
20/05/2024
Full time
Role: WAN Network Engineer Location: Onsite in Birmingham Salary: Up to £32,000 per annum + benefits SC clearance required to start - you will be sponsored through this process if it is not in place already We are looking for a skilled Network Engineer with experience providing support to a 2nd line level. You will be joining our defence sector client in their 24/7 BAU support team. Experience investigating, supporting, configuring, and troubleshooting network devices is a must for this role. + IPSEC, MPLS + 2nd line support experience and above + Juniper SRX Routers (desirable) If you are interested in discussing Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
17/05/2024
Full time
Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
17/05/2024
Full time
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
16/05/2024
Full time
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
15/05/2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.