*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Request Technology
Los Angeles (Downtown), California
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
29/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
My Client ( D365 SI) is currently running a multi-phase digital transformation programme for a customer in the waste management industry; and the first significant deployment of MS Dynamic 365 Finance & Operations is due to go-live at the end of 2024. As the Finance & Operations Senior Support Consultant you will be leading my clients support of this first deployment. This is an exciting opportunity to design and shape their support team, and continue to deliver incremental change within a complex technical landscape. You will be delivering activities across the following areas: Acting as the first point of contact for my clients support organisation, triaging defects and requests for change Act as Subject Matter Expert for MS Application Dynamics solution providing stakeholders with clear options and recommendations for significant solution decisions Hands on configuration of the solution to resolve defects and requests for change. Working with the offshore teams to coordinate code deployments and acting as Quality Assurance before any change is presented to the customer for testing. Work with internal and external teams to ensure the delivery of a best practice solution design that meets business requirements, design principles and is value for money. Work with project/programme teams with a delivery focus to ensure build, migration, testing and cutover activities are successful; ensuring design objectives and design principles are maintained. Review all internal and external created solution documentation to ensuring they deliver best practice, design principles and the correct solution design. Participate in the Environment and Release Management process advising the Release Manager on the risks and approach to Release Management Keep abreast of the MS solution/functional road map and advise technical and business teams on upgrades, road maps and MS innovations. Working with/managing the customers technology providers (think ISVs, Microsoft etc.) to find the right solution Loads of other stuff you would expect from an expert role that will be leading a fundamental part of the ongoing running and supporting one of their most important customers You must have/It would be ideal if you had experience with Experience of supporting customers, design processes and holistic thinking is a must in this role, and a deep knowledge of D365. Alongside that, you'll also have; Deep functional experience across MS D365 Finance and Procurement modules covering the core functional areas of Record to Report and Source to Pay. The solution also covers the new Leases module so know of this would be desirable. Worked within a Gold Partner support and project environment for large enterprise customers. Experience of integration of MS D365 to other MS Applications and Legacy applications Experience of managing a solution governance and change request process Can work at all levels of the business from presenting to senior stakeholders, to interacting with middle management or end users to gather requirements. This is a Permanent Role. Please do not apply if you are only interested in contract work.
29/04/2024
Full time
My Client ( D365 SI) is currently running a multi-phase digital transformation programme for a customer in the waste management industry; and the first significant deployment of MS Dynamic 365 Finance & Operations is due to go-live at the end of 2024. As the Finance & Operations Senior Support Consultant you will be leading my clients support of this first deployment. This is an exciting opportunity to design and shape their support team, and continue to deliver incremental change within a complex technical landscape. You will be delivering activities across the following areas: Acting as the first point of contact for my clients support organisation, triaging defects and requests for change Act as Subject Matter Expert for MS Application Dynamics solution providing stakeholders with clear options and recommendations for significant solution decisions Hands on configuration of the solution to resolve defects and requests for change. Working with the offshore teams to coordinate code deployments and acting as Quality Assurance before any change is presented to the customer for testing. Work with internal and external teams to ensure the delivery of a best practice solution design that meets business requirements, design principles and is value for money. Work with project/programme teams with a delivery focus to ensure build, migration, testing and cutover activities are successful; ensuring design objectives and design principles are maintained. Review all internal and external created solution documentation to ensuring they deliver best practice, design principles and the correct solution design. Participate in the Environment and Release Management process advising the Release Manager on the risks and approach to Release Management Keep abreast of the MS solution/functional road map and advise technical and business teams on upgrades, road maps and MS innovations. Working with/managing the customers technology providers (think ISVs, Microsoft etc.) to find the right solution Loads of other stuff you would expect from an expert role that will be leading a fundamental part of the ongoing running and supporting one of their most important customers You must have/It would be ideal if you had experience with Experience of supporting customers, design processes and holistic thinking is a must in this role, and a deep knowledge of D365. Alongside that, you'll also have; Deep functional experience across MS D365 Finance and Procurement modules covering the core functional areas of Record to Report and Source to Pay. The solution also covers the new Leases module so know of this would be desirable. Worked within a Gold Partner support and project environment for large enterprise customers. Experience of integration of MS D365 to other MS Applications and Legacy applications Experience of managing a solution governance and change request process Can work at all levels of the business from presenting to senior stakeholders, to interacting with middle management or end users to gather requirements. This is a Permanent Role. Please do not apply if you are only interested in contract work.
Do you have solid MS Defender Stack experience? Do you have a genuine passion for technology coupled with tenacity, drive, and strong interpersonal skills? This could be the role for you: COMPANY: Global Consultancy with a strong vision and a reputation for excellence. Known worldwide as a trusted advisor to its clients and best in class, this is an exciting opportunity for an exceptional individual, looking to build a solid career with a world-leading firm. ROLE: Due to growth, this client is looking for a Security Engineer to join their team. This is a hybrid role where you will be expected to come into their City office three days per week. SKILLS: You MUST be a high calibre individual with a solid background in Security Engineering preferably with a degree in a security related field (ie. network engineering, computer science, penetration testing, digital forensics) and strong technical knowledge across various security pillars (network/cloud/infrastructure/email/endpoint). To be considered for this role you must have solid administration experience in Microsoft Defender Stack. Must have: Defender for Endpoint, Microsoft Defender for Office 365, Defender for Cloud, Defender for Cloud Apps (CASB) Preferrable: Defender for Identity, Azure MFA), IBM QROC/QRadar. Desirable: Any experience of Vulnerability Management Optimisation at scale in an enterprise environment. (eg, Kenna. VM/Cisco Vulnerability Management, Nucleus, Rapid 7, Armis other similar Vulnerability Management Optimisation platforms also considered) RESPONSIBILITIES: Working within a high-calibre team environment, your role will include: -Performing vendor assessments and technical security risk reviews -Day-to-day administration of numerous security platforms used by SOC and Security Engineering teams. You will contribute to the technical design of security systems and systems to meet the needs of internal clients whilst managing risk. Work closely with Change Control to deliver new solutions and ongoing system upgrades. If you are looking to build a career within a growing, professional firm then this could be the role for you. As well as a competitive salary and benefits package (including bonus, 25 days holiday + more), you will get the opportunity to work in an inclusive and diverse culture which welcomes all points of view. If you feel this is the role for you, then please do send your CV for consideration.
29/04/2024
Full time
Do you have solid MS Defender Stack experience? Do you have a genuine passion for technology coupled with tenacity, drive, and strong interpersonal skills? This could be the role for you: COMPANY: Global Consultancy with a strong vision and a reputation for excellence. Known worldwide as a trusted advisor to its clients and best in class, this is an exciting opportunity for an exceptional individual, looking to build a solid career with a world-leading firm. ROLE: Due to growth, this client is looking for a Security Engineer to join their team. This is a hybrid role where you will be expected to come into their City office three days per week. SKILLS: You MUST be a high calibre individual with a solid background in Security Engineering preferably with a degree in a security related field (ie. network engineering, computer science, penetration testing, digital forensics) and strong technical knowledge across various security pillars (network/cloud/infrastructure/email/endpoint). To be considered for this role you must have solid administration experience in Microsoft Defender Stack. Must have: Defender for Endpoint, Microsoft Defender for Office 365, Defender for Cloud, Defender for Cloud Apps (CASB) Preferrable: Defender for Identity, Azure MFA), IBM QROC/QRadar. Desirable: Any experience of Vulnerability Management Optimisation at scale in an enterprise environment. (eg, Kenna. VM/Cisco Vulnerability Management, Nucleus, Rapid 7, Armis other similar Vulnerability Management Optimisation platforms also considered) RESPONSIBILITIES: Working within a high-calibre team environment, your role will include: -Performing vendor assessments and technical security risk reviews -Day-to-day administration of numerous security platforms used by SOC and Security Engineering teams. You will contribute to the technical design of security systems and systems to meet the needs of internal clients whilst managing risk. Work closely with Change Control to deliver new solutions and ongoing system upgrades. If you are looking to build a career within a growing, professional firm then this could be the role for you. As well as a competitive salary and benefits package (including bonus, 25 days holiday + more), you will get the opportunity to work in an inclusive and diverse culture which welcomes all points of view. If you feel this is the role for you, then please do send your CV for consideration.
Job Title: Power Platform Developer Location: Manchester Package: Up to £50,000 + Benefits Type: Permanent Sanderson Recruitment is currently recruiting for a Power Platform Developer on behalf of our leading engineering services client based in Manchester. Company Overview: Our client stands as a distinguished leader in the engineering services sector, boasting over 160 years of excellence and success. With a global presence spanning across 20 countries, they specialise in a wide range of services, from meticulous testing and thorough inspection to rigorous certification processes. Embracing growth and innovation, they have seamlessly integrated top-tier risk management businesses into their operations. Privately backed by equity, they possess the agility and support to evolve rapidly, positioning themselves as industry front runners. The Role: My client is on the lookout for a skilled Power Platform Developer, with expertise in C# & .NET to join their vibrant technology team which is a leading organisation poised for growth. In this pivotal role, you'll have the opportunity to immerse yourself in Microsoft technologies, particularly within the Power Platform sphere, while collaborating closely with the team on software development projects. Your expertise in C# development, ideally from a commercial background, will be key as you contribute to enhancing their suite of Power Platform applications and utilities, fostering impactful solutions to address our evolving business needs. As part of their Microsoft-centric environment, you'll engage with a range of core systems including Dynamics 365 CE, Dynamics 365 Finance, and Office 365, alongside bespoke Azure services and portals. With a focus on driving innovation and continuous improvement, you'll play a key role in leading the development of new applications and supporting existing ones, all while championing effective communication with business users and mentoring junior developers. If you're passionate about leveraging technology to enhance customer services, streamline operations, and thrive in a collaborative, forward-thinking environment, my client will be a perfect match. Essential Requirements: To thrive in this role, candidates must possess: Minimum 2 years of C# development experience within the .NET framework. Proficiency in DevOps processes, practices, and tools such as GIT for application delivery, particularly in Azure deployment. Experience in Power Platform app development, especially Power Apps and Power Automate. Proven ability to collaborate with business users to capture requirements and translate them into solutions. Familiarity with Agile/Scrum methodologies. Proficiency in web services such as REST, APIs, and external integrations. Experience with Front End technologies such as HTML, CSS, and JavaScript is desirable. Strong interest in staying updated on emerging technology trends, particularly in Microsoft technology. Excellent verbal and written communication skills. Exceptional problem-solving and analytical abilities. Demonstrated ability to work effectively in teams while being a self-starter. Qualifications & Training: Desirable but not essential: Microsoft CRM/365 technical certifications. Desirable but not essential: Degree (or equivalent Level 6 qualification) in Computer Science, Mathematics, Physics, or related technical subject.
29/04/2024
Full time
Job Title: Power Platform Developer Location: Manchester Package: Up to £50,000 + Benefits Type: Permanent Sanderson Recruitment is currently recruiting for a Power Platform Developer on behalf of our leading engineering services client based in Manchester. Company Overview: Our client stands as a distinguished leader in the engineering services sector, boasting over 160 years of excellence and success. With a global presence spanning across 20 countries, they specialise in a wide range of services, from meticulous testing and thorough inspection to rigorous certification processes. Embracing growth and innovation, they have seamlessly integrated top-tier risk management businesses into their operations. Privately backed by equity, they possess the agility and support to evolve rapidly, positioning themselves as industry front runners. The Role: My client is on the lookout for a skilled Power Platform Developer, with expertise in C# & .NET to join their vibrant technology team which is a leading organisation poised for growth. In this pivotal role, you'll have the opportunity to immerse yourself in Microsoft technologies, particularly within the Power Platform sphere, while collaborating closely with the team on software development projects. Your expertise in C# development, ideally from a commercial background, will be key as you contribute to enhancing their suite of Power Platform applications and utilities, fostering impactful solutions to address our evolving business needs. As part of their Microsoft-centric environment, you'll engage with a range of core systems including Dynamics 365 CE, Dynamics 365 Finance, and Office 365, alongside bespoke Azure services and portals. With a focus on driving innovation and continuous improvement, you'll play a key role in leading the development of new applications and supporting existing ones, all while championing effective communication with business users and mentoring junior developers. If you're passionate about leveraging technology to enhance customer services, streamline operations, and thrive in a collaborative, forward-thinking environment, my client will be a perfect match. Essential Requirements: To thrive in this role, candidates must possess: Minimum 2 years of C# development experience within the .NET framework. Proficiency in DevOps processes, practices, and tools such as GIT for application delivery, particularly in Azure deployment. Experience in Power Platform app development, especially Power Apps and Power Automate. Proven ability to collaborate with business users to capture requirements and translate them into solutions. Familiarity with Agile/Scrum methodologies. Proficiency in web services such as REST, APIs, and external integrations. Experience with Front End technologies such as HTML, CSS, and JavaScript is desirable. Strong interest in staying updated on emerging technology trends, particularly in Microsoft technology. Excellent verbal and written communication skills. Exceptional problem-solving and analytical abilities. Demonstrated ability to work effectively in teams while being a self-starter. Qualifications & Training: Desirable but not essential: Microsoft CRM/365 technical certifications. Desirable but not essential: Degree (or equivalent Level 6 qualification) in Computer Science, Mathematics, Physics, or related technical subject.
Robert Walters is engaged with a Global technology business, which specialises in providing expert products and services across multiple business units with a true global presence. They are listed on the London Stock Exchange. As part of a considerable investment into the group technology estate, moving away from Dynamics AX to Dynamics 365. They are keen to appoint an experienced D365 Enterprise Solutions Architect, to lead and shape the future of the D365 estate. Paying a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. As an experienced D365 Enterprise Solutions Architect, you will embed, optimise and roll out D365 into the Finance team, followed by integration across HR, Sales and Supply Chain. You will create the D365 Architecture for Finance followed by delivering it across their long-terms strategic plan. You will work closely with tech and senior stakeholders across group. From processes defined, architectural designs giving you the opportunity to shape the future of groups D365 landscape and work with the best ERP technology. D365 Enterprise Solutions Architect: Duties Lead design and development of business processes to enhance MS Dynamics functionality Develop enterprise level principles, standards, best practice and patterns/policies Create and maintain the current, future and transitional states of the enterprise architecture Work with business and technology leads to make sure architecture is optimised across group Communicate the benefits of Enterprise Architecture to the wider business Develop/Maintain architecture roadmaps (spanning a 3-year horizon) from current to future states D365 Enterprise Solutions Architect: Experience Strong design & architecture knowledge of Microsoft Dynamics (AX & D365) Experience as an Enterprise Architect/Solutions Architect, Experience of developing/maturing architecture capabilities Working with senior level stakeholders to define and align technology strategies with business objectives, ncorporating them into strategic roadmaps Model organisational strategies (current and future states) with capability or process maps Experience in both Agile and Waterfall delivery methods in a large-scale Programme Delivery environment Design Enterprise Architecture and understand how it fits into our overall tech roadmap and come up with solutions The permanent opportunity for a D365 Enterprise Solutions Architect, will pay a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. This is an opportunity to work for a Global technology business, which is undertaking a large scale digital transformation into Dynamics 365. Please apply with an updated CV and contact Ajay Hayre (see below) for further information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
26/04/2024
Full time
Robert Walters is engaged with a Global technology business, which specialises in providing expert products and services across multiple business units with a true global presence. They are listed on the London Stock Exchange. As part of a considerable investment into the group technology estate, moving away from Dynamics AX to Dynamics 365. They are keen to appoint an experienced D365 Enterprise Solutions Architect, to lead and shape the future of the D365 estate. Paying a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. As an experienced D365 Enterprise Solutions Architect, you will embed, optimise and roll out D365 into the Finance team, followed by integration across HR, Sales and Supply Chain. You will create the D365 Architecture for Finance followed by delivering it across their long-terms strategic plan. You will work closely with tech and senior stakeholders across group. From processes defined, architectural designs giving you the opportunity to shape the future of groups D365 landscape and work with the best ERP technology. D365 Enterprise Solutions Architect: Duties Lead design and development of business processes to enhance MS Dynamics functionality Develop enterprise level principles, standards, best practice and patterns/policies Create and maintain the current, future and transitional states of the enterprise architecture Work with business and technology leads to make sure architecture is optimised across group Communicate the benefits of Enterprise Architecture to the wider business Develop/Maintain architecture roadmaps (spanning a 3-year horizon) from current to future states D365 Enterprise Solutions Architect: Experience Strong design & architecture knowledge of Microsoft Dynamics (AX & D365) Experience as an Enterprise Architect/Solutions Architect, Experience of developing/maturing architecture capabilities Working with senior level stakeholders to define and align technology strategies with business objectives, ncorporating them into strategic roadmaps Model organisational strategies (current and future states) with capability or process maps Experience in both Agile and Waterfall delivery methods in a large-scale Programme Delivery environment Design Enterprise Architecture and understand how it fits into our overall tech roadmap and come up with solutions The permanent opportunity for a D365 Enterprise Solutions Architect, will pay a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. This is an opportunity to work for a Global technology business, which is undertaking a large scale digital transformation into Dynamics 365. Please apply with an updated CV and contact Ajay Hayre (see below) for further information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Robert Walters is engaged with a Global technology business, which specialises in providing expert products and services across multiple business units with a true global presence. They are listed on the London Stock Exchange. As part of a considerable investment into the group technology estate, moving away from Dynamics AX to Dynamics 365. They are keen to appoint an experienced D365 Enterprise Solutions Architect, to lead and shape the future of the D365 estate. Paying a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. As an experienced D365 Enterprise Solutions Architect, you will embed, optimise and roll out D365 into the Finance team, followed by integration across HR, Sales and Supply Chain. You will create the D365 Architecture for Finance followed by delivering it across their long-terms strategic plan. You will work closely with tech and senior stakeholders across group. From processes defined, architectural designs giving you the opportunity to shape the future of groups D365 landscape and work with the best ERP technology. D365 Enterprise Solutions Architect: Duties Lead design and development of business processes to enhance MS Dynamics functionality Develop enterprise level principles, standards, best practice and patterns/policies Create and maintain the current, future and transitional states of the enterprise architecture Work with business and technology leads to make sure architecture is optimised across group Communicate the benefits of Enterprise Architecture to the wider business Develop/Maintain architecture roadmaps (spanning a 3-year horizon) from current to future states D365 Enterprise Solutions Architect: Experience Strong design & architecture knowledge of Microsoft Dynamics (AX & D365) Experience as an Enterprise Architect/Solutions Architect, Experience of developing/maturing architecture capabilities Working with senior level stakeholders to define and align technology strategies with business objectives, ncorporating them into strategic roadmaps Model organisational strategies (current and future states) with capability or process maps Experience in both Agile and Waterfall delivery methods in a large-scale Programme Delivery environment Design Enterprise Architecture and understand how it fits into our overall tech roadmap and come up with solutions The permanent opportunity for a D365 Enterprise Solutions Architect, will pay a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. This is an opportunity to work for a Global technology business, which is undertaking a large scale digital transformation into Dynamics 365. Please apply with an updated CV and contact Ajay Hayre (see below) for further information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
26/04/2024
Full time
Robert Walters is engaged with a Global technology business, which specialises in providing expert products and services across multiple business units with a true global presence. They are listed on the London Stock Exchange. As part of a considerable investment into the group technology estate, moving away from Dynamics AX to Dynamics 365. They are keen to appoint an experienced D365 Enterprise Solutions Architect, to lead and shape the future of the D365 estate. Paying a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. As an experienced D365 Enterprise Solutions Architect, you will embed, optimise and roll out D365 into the Finance team, followed by integration across HR, Sales and Supply Chain. You will create the D365 Architecture for Finance followed by delivering it across their long-terms strategic plan. You will work closely with tech and senior stakeholders across group. From processes defined, architectural designs giving you the opportunity to shape the future of groups D365 landscape and work with the best ERP technology. D365 Enterprise Solutions Architect: Duties Lead design and development of business processes to enhance MS Dynamics functionality Develop enterprise level principles, standards, best practice and patterns/policies Create and maintain the current, future and transitional states of the enterprise architecture Work with business and technology leads to make sure architecture is optimised across group Communicate the benefits of Enterprise Architecture to the wider business Develop/Maintain architecture roadmaps (spanning a 3-year horizon) from current to future states D365 Enterprise Solutions Architect: Experience Strong design & architecture knowledge of Microsoft Dynamics (AX & D365) Experience as an Enterprise Architect/Solutions Architect, Experience of developing/maturing architecture capabilities Working with senior level stakeholders to define and align technology strategies with business objectives, ncorporating them into strategic roadmaps Model organisational strategies (current and future states) with capability or process maps Experience in both Agile and Waterfall delivery methods in a large-scale Programme Delivery environment Design Enterprise Architecture and understand how it fits into our overall tech roadmap and come up with solutions The permanent opportunity for a D365 Enterprise Solutions Architect, will pay a salary range of £90,000 to £110,000 plus bonus and benefits with a hybrid working model. This is an opportunity to work for a Global technology business, which is undertaking a large scale digital transformation into Dynamics 365. Please apply with an updated CV and contact Ajay Hayre (see below) for further information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.