IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
29/04/2024
Full time
IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
29/04/2024
Full time
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
26/04/2024
Full time
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
26/04/2024
Project-based
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
Spectrum IT Recruitment (South) Ltd
Portsmouth, Hampshire
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
25/04/2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
24/04/2024
Full time
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
23/04/2024
Full time
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.