IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
29/04/2024
Full time
IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
29/04/2024
Full time
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Flint is looking for a Network Design Specialist for a long-term contracting opportunity with one of the major telecommunication providers in the UK. 3 months rolling/London-Bristol, Hybrid/Start: Asap Skills required for the job Technical Expertise: Expert knowledge of UE logs analysis Expert understanding of Acuver UE logging tools. In depth knowledge of Mobile networks particularly 4G & Public Safety functionality over LTE with particularly deep understanding design and operation. In depth knowledge of LTE & SIP signalling, PTT (push to talk), SRTP/DTLS troubleshooting & Optimisation. Excellent understanding of Nokia and Ericsson RAN products. Good understanding of 3GPP & ETSI specifications. Good understding of DTLS/SRTP protols. Experience you would be expected to have MANDATORY: Extensive experience in mobile telecommunications industry in the role of a lead designer with business-critical, high-availability/high-throughput systems and networks. Able to provide technical solutions, processes definition for network performance & optimisation of 4G based RAN Macro network. Proven experience in defining and understanding KPI definitions, formula and measurements of radio networks Able to analyse in depth, drive test logs, wireshark traces and protocol analysers traces for 4G networks Good Knowledge of LTE parameters & timers. Familiarity with test software & devices (Nemo/TEMs/Accuver) & post processing tools (Actix). Experience of working with 3rd parties network/IT Suppliers. Experience of Nokia RAN. PREFFERRED: Knowledge of multiple vendor products including Huawei, Ericsson and Parallel Wireless. Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions. Understanding of project management techniques and tools. Experience of managing relationships with suppliers and third-parties, of product/feature selection and of delivering those products into a production environment. Experience of working with LTE Commercial network based Public Safety solutions.
29/04/2024
Project-based
Flint is looking for a Network Design Specialist for a long-term contracting opportunity with one of the major telecommunication providers in the UK. 3 months rolling/London-Bristol, Hybrid/Start: Asap Skills required for the job Technical Expertise: Expert knowledge of UE logs analysis Expert understanding of Acuver UE logging tools. In depth knowledge of Mobile networks particularly 4G & Public Safety functionality over LTE with particularly deep understanding design and operation. In depth knowledge of LTE & SIP signalling, PTT (push to talk), SRTP/DTLS troubleshooting & Optimisation. Excellent understanding of Nokia and Ericsson RAN products. Good understanding of 3GPP & ETSI specifications. Good understding of DTLS/SRTP protols. Experience you would be expected to have MANDATORY: Extensive experience in mobile telecommunications industry in the role of a lead designer with business-critical, high-availability/high-throughput systems and networks. Able to provide technical solutions, processes definition for network performance & optimisation of 4G based RAN Macro network. Proven experience in defining and understanding KPI definitions, formula and measurements of radio networks Able to analyse in depth, drive test logs, wireshark traces and protocol analysers traces for 4G networks Good Knowledge of LTE parameters & timers. Familiarity with test software & devices (Nemo/TEMs/Accuver) & post processing tools (Actix). Experience of working with 3rd parties network/IT Suppliers. Experience of Nokia RAN. PREFFERRED: Knowledge of multiple vendor products including Huawei, Ericsson and Parallel Wireless. Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions. Understanding of project management techniques and tools. Experience of managing relationships with suppliers and third-parties, of product/feature selection and of delivering those products into a production environment. Experience of working with LTE Commercial network based Public Safety solutions.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
26/04/2024
Project-based
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
25/04/2024
Full time
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
23/04/2024
Full time
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.
22/04/2024
Full time
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.