BI Developer - Banking - Sheffield based/Hybrid Working Are you a passionate and confident BI Developer ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. You will have the confidence and the capability to step straight into a specialist consultancy role within one of MHC's Practice areas to provide effective and efficient solutions that support our Clients' business requirements, while working constructively with senior MHC and Client managers and other staff. MHC are hiring a BI Developer to join us on a PAYE contract basis and work on a project we are delivering for a key client. To be considered, you should have experience of ServiceNow data and Service Management. This is a hybrid role with onsite attendance in Sheffield (up to 2 days a week). ASAP start dates. Please apply now for immediate consideration.
16/05/2024
Project-based
BI Developer - Banking - Sheffield based/Hybrid Working Are you a passionate and confident BI Developer ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. You will have the confidence and the capability to step straight into a specialist consultancy role within one of MHC's Practice areas to provide effective and efficient solutions that support our Clients' business requirements, while working constructively with senior MHC and Client managers and other staff. MHC are hiring a BI Developer to join us on a PAYE contract basis and work on a project we are delivering for a key client. To be considered, you should have experience of ServiceNow data and Service Management. This is a hybrid role with onsite attendance in Sheffield (up to 2 days a week). ASAP start dates. Please apply now for immediate consideration.
Start Date: ASAP Contract Length: 12 Months + Extension Location: Zurich/Bern, Switzerland Job Summary: The ServiceNow developer will be responsible for designing, implementing, and optimizing our ServiceNow solutions to meet business needs. This role involves working closely with IT and business stakeholders to understand requirements, architect ServiceNow solutions, and ensure successful deployment and adoption. The ideal candidate will have a strong background in ServiceNow development, along with excellent analytical and problem-solving skills. Key Responsibilities: Design and implement ServiceNow solutions that align with business objectives and IT standards. Lead the architecture and design of ServiceNow ITSM, ITOM, ITBM, SecOps, and other modules as needed. Ensure best practices are followed in the development, configuration, and administration of the ServiceNow platform. Collaborate with stakeholders to define system requirements, integrate external systems, and facilitate workflow customizations. Provide technical leadership and guidance to the ServiceNow development team. Conduct code reviews and ensure compliance with coding standards and best practices. Qualifications: Swiss Working Permit Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Minimum of 5 years of experience in ServiceNow development Strong understanding of ServiceNow best practices, coding standards, and API integrations. Excellent problem-solving, analytical, and technical skills. Strong leadership and project management abilities. Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
16/05/2024
Project-based
Start Date: ASAP Contract Length: 12 Months + Extension Location: Zurich/Bern, Switzerland Job Summary: The ServiceNow developer will be responsible for designing, implementing, and optimizing our ServiceNow solutions to meet business needs. This role involves working closely with IT and business stakeholders to understand requirements, architect ServiceNow solutions, and ensure successful deployment and adoption. The ideal candidate will have a strong background in ServiceNow development, along with excellent analytical and problem-solving skills. Key Responsibilities: Design and implement ServiceNow solutions that align with business objectives and IT standards. Lead the architecture and design of ServiceNow ITSM, ITOM, ITBM, SecOps, and other modules as needed. Ensure best practices are followed in the development, configuration, and administration of the ServiceNow platform. Collaborate with stakeholders to define system requirements, integrate external systems, and facilitate workflow customizations. Provide technical leadership and guidance to the ServiceNow development team. Conduct code reviews and ensure compliance with coding standards and best practices. Qualifications: Swiss Working Permit Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Minimum of 5 years of experience in ServiceNow development Strong understanding of ServiceNow best practices, coding standards, and API integrations. Excellent problem-solving, analytical, and technical skills. Strong leadership and project management abilities. Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
ServiceNow Developer vacancy for our Basel based client in the financial sector . Your tasks: Implementing complex functionalities to meet business requirements Understanding business requirements and translating them into technical solutions Integrating ServiceNow platform with other systems and participating in ServiceNow major upgrades Engaging in the design discussions and architectural decisions Maintaining and supporting the existing processes Managing the development life cycle and deployments between ServiceNow instances Your experience/knowledge: 6+ years of IT development experience with a minimum of 2 years working with ServiceNow Proficiency in ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols Comprehensive understanding of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS Proficiency in Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Deep understanding of the full software development life cycle including business requirements analysis, design, testing and deployment Your soft skills: Team player with ability to collaborate with team members and business counterparts Excellent analytical and problem-solving skill Location: Basel, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21649 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
15/05/2024
Project-based
ServiceNow Developer vacancy for our Basel based client in the financial sector . Your tasks: Implementing complex functionalities to meet business requirements Understanding business requirements and translating them into technical solutions Integrating ServiceNow platform with other systems and participating in ServiceNow major upgrades Engaging in the design discussions and architectural decisions Maintaining and supporting the existing processes Managing the development life cycle and deployments between ServiceNow instances Your experience/knowledge: 6+ years of IT development experience with a minimum of 2 years working with ServiceNow Proficiency in ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols Comprehensive understanding of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS Proficiency in Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Deep understanding of the full software development life cycle including business requirements analysis, design, testing and deployment Your soft skills: Team player with ability to collaborate with team members and business counterparts Excellent analytical and problem-solving skill Location: Basel, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21649 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
We are looking for an experienced ServiceNow Developer who has strong knowledge of the ServiceNow platform. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact. This role is a Freelance position, for an initial 12 months. We require candidates to be based or relocate fully to Switzerland (EU Passport required) The successful candidate will have a proven track record implementing ServiceNow and supporting and operating the platform on a day-to-day basis and will help us design and implement new processes and functionalities. The ServiceNow Developer will bring technical expertise developing new features, configuring processes, and implementing new modules in ServiceNow. We are looking for a candidate with hands-on experience implementing and developing features and integrating with other systems who is used to working in an agile, fast-paced, and collaborative environment. Responsibilities: Implement complex functionalities to meet business requirements Understand business requirements and translate them into technical solutions Integrate ServiceNow platform with other systems Participate in the design discussions and architectural decisions Maintain and support the existing processes Manage the development life cycle and deployments between ServiceNow instances Participate in ServiceNow major upgrades Produce technical documentation Requirements Minimum 6 years' experience as IT developer with minimum 2 years' experience with ServiceNow. Excellent technical knowledge of the ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols such as MID Server, REST, ODBC, LDAP, SOAP, etc Strong knowledge of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS In depth knowledge of Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Solid understanding of the full software development life cycle including business requirements analysis, design, testing and deployment
14/05/2024
Project-based
We are looking for an experienced ServiceNow Developer who has strong knowledge of the ServiceNow platform. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact. This role is a Freelance position, for an initial 12 months. We require candidates to be based or relocate fully to Switzerland (EU Passport required) The successful candidate will have a proven track record implementing ServiceNow and supporting and operating the platform on a day-to-day basis and will help us design and implement new processes and functionalities. The ServiceNow Developer will bring technical expertise developing new features, configuring processes, and implementing new modules in ServiceNow. We are looking for a candidate with hands-on experience implementing and developing features and integrating with other systems who is used to working in an agile, fast-paced, and collaborative environment. Responsibilities: Implement complex functionalities to meet business requirements Understand business requirements and translate them into technical solutions Integrate ServiceNow platform with other systems Participate in the design discussions and architectural decisions Maintain and support the existing processes Manage the development life cycle and deployments between ServiceNow instances Participate in ServiceNow major upgrades Produce technical documentation Requirements Minimum 6 years' experience as IT developer with minimum 2 years' experience with ServiceNow. Excellent technical knowledge of the ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols such as MID Server, REST, ODBC, LDAP, SOAP, etc Strong knowledge of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS In depth knowledge of Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Solid understanding of the full software development life cycle including business requirements analysis, design, testing and deployment
Description: ServiceNow Developer Background : We are looking for an experienced ServiceNow Developer who has strong knowledge of the ServiceNow platform. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record implementing ServiceNow and supporting and operating the platform on a day-to-day basis and will help us design and implement new processes and functionalities. The ServiceNow Developer will bring technical expertise developing new features, configuring processes, and implementing new modules in ServiceNow. We are looking for a candidate with hands-on experience implementing and developing features and integrating with other systems who is used to working in an agile, fast-paced, and collaborative environment. Perfect candidate: An experienced ServiceNow Developer with good technical knowledge of the ServieNow platform and who can develop solutions, understands how the platform works and how to build things on the platform. General Information: Start date: ASAP Latest start date: end July 2024 End date: 12 months Extension: possible Work location: Basel Workload: 100% Tasks & Responsibilities: Implement complex functionalities to meet business requirements Understand business requirements and translate them into technical solutions Integrate ServiceNow platform with other systems Participate in the design discussions and architectural decisions Maintain and support the existing processes Manage the development life cycle and deployments between ServiceNow instances Participate in ServiceNow major upgrades Produce technical documentation Must haves: Minimum 6 years' experience as IT developer with minimum 2 years' experience with ServiceNow. Excellent technical knowledge of the ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols such as MID Server, REST, ODBC, LDAP, SOAP, etc Strong knowledge of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS In depth knowledge of Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Solid understanding of the full software development life cycle including business requirements analysis, design, testing and deployment Interpersonal skills: Excellent communication skills (verbal and written) Excellent team player and ability to collaborate with team members and business counterparts Nice to have: Bachelor degree in IT or related field desirable Experience with coordinating ServiceNow major upgrades, resolving conflicts between ServiceNow instances and providing general guidance and good practices to keep all environments in a good shape. Solid experience in configuring forms, tables, lists, notifications, and core components such as workflow editor and flow designer Certification as ServiceNow certified system administrator is an advantage Job Title: ServiceNow Developer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
14/05/2024
Project-based
Description: ServiceNow Developer Background : We are looking for an experienced ServiceNow Developer who has strong knowledge of the ServiceNow platform. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record implementing ServiceNow and supporting and operating the platform on a day-to-day basis and will help us design and implement new processes and functionalities. The ServiceNow Developer will bring technical expertise developing new features, configuring processes, and implementing new modules in ServiceNow. We are looking for a candidate with hands-on experience implementing and developing features and integrating with other systems who is used to working in an agile, fast-paced, and collaborative environment. Perfect candidate: An experienced ServiceNow Developer with good technical knowledge of the ServieNow platform and who can develop solutions, understands how the platform works and how to build things on the platform. General Information: Start date: ASAP Latest start date: end July 2024 End date: 12 months Extension: possible Work location: Basel Workload: 100% Tasks & Responsibilities: Implement complex functionalities to meet business requirements Understand business requirements and translate them into technical solutions Integrate ServiceNow platform with other systems Participate in the design discussions and architectural decisions Maintain and support the existing processes Manage the development life cycle and deployments between ServiceNow instances Participate in ServiceNow major upgrades Produce technical documentation Must haves: Minimum 6 years' experience as IT developer with minimum 2 years' experience with ServiceNow. Excellent technical knowledge of the ServiceNow platform, including experience with at least three ServiceNow modules, especially ITSM, ITOM, SPM, HRSD, SecOps, and CSM Strong development skills to implement integrations between ServiceNow and other internal systems using tools, technologies, and protocols such as MID Server, REST, ODBC, LDAP, SOAP, etc Strong knowledge of ServiceNow front- and Back End capabilities, including web technologies such as JavaScript, HTML and CSS In depth knowledge of Client Scripts, Business Rules, UI policies, Validation Scripts and Background Scripts in ServiceNow Solid understanding of the full software development life cycle including business requirements analysis, design, testing and deployment Interpersonal skills: Excellent communication skills (verbal and written) Excellent team player and ability to collaborate with team members and business counterparts Nice to have: Bachelor degree in IT or related field desirable Experience with coordinating ServiceNow major upgrades, resolving conflicts between ServiceNow instances and providing general guidance and good practices to keep all environments in a good shape. Solid experience in configuring forms, tables, lists, notifications, and core components such as workflow editor and flow designer Certification as ServiceNow certified system administrator is an advantage Job Title: ServiceNow Developer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Our client is looking for a ServiceNow Developer to work on a contractual basis. The ideal candidate for the position must have the following qualifications: Proven experience as a ServiceNow Developer, with expertise in configuring and customizing ServiceNow applications. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Scripting languages (eg, Glide, Jelly). Experience with ITSM/Integration and CSM (Customer Service Management) modules. SC Cleared/Security Cleared. This position needs to be filled urgently. If you are interested, please apply through the link provided
14/05/2024
Project-based
Our client is looking for a ServiceNow Developer to work on a contractual basis. The ideal candidate for the position must have the following qualifications: Proven experience as a ServiceNow Developer, with expertise in configuring and customizing ServiceNow applications. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Scripting languages (eg, Glide, Jelly). Experience with ITSM/Integration and CSM (Customer Service Management) modules. SC Cleared/Security Cleared. This position needs to be filled urgently. If you are interested, please apply through the link provided
Servicenow Developer/Servicenow engineer Flexible Remote Working (1-2 days a week) London/Manchester The ServiceNow Developer will be responsible for configuring and developing solutions. Other responsibilities include designing, developing, deploying, installing, configuring and maintaining standard, sustainable solutions on the ServiceNow platform with regards to discipline and software. This is a global Global role, responsible for the day to day technical management of the ServiceNow Product suite. Primary contact for all ServiceNow integration and enhancement requests. Translating requirements into ServiceNow technical solutions and optimise automation and integration. Acting as the ServiceNow Platform SME and technical escalation point for junior staff. Key Skills Excellent communication and stakeholder management skills ServiceNow Admin Certified ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. Strong experience with Service Portal & Widget Creation Flow Designer Integration Hub Service Mapping Discovery Deep understanding of ServiceNow Best Practice and new features
13/05/2024
Full time
Servicenow Developer/Servicenow engineer Flexible Remote Working (1-2 days a week) London/Manchester The ServiceNow Developer will be responsible for configuring and developing solutions. Other responsibilities include designing, developing, deploying, installing, configuring and maintaining standard, sustainable solutions on the ServiceNow platform with regards to discipline and software. This is a global Global role, responsible for the day to day technical management of the ServiceNow Product suite. Primary contact for all ServiceNow integration and enhancement requests. Translating requirements into ServiceNow technical solutions and optimise automation and integration. Acting as the ServiceNow Platform SME and technical escalation point for junior staff. Key Skills Excellent communication and stakeholder management skills ServiceNow Admin Certified ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. Strong experience with Service Portal & Widget Creation Flow Designer Integration Hub Service Mapping Discovery Deep understanding of ServiceNow Best Practice and new features
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
09/05/2024
Full time
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.