*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
08/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
08/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
08/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid working (c. once a week in the office)
08/05/2024
Full time
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid working (c. once a week in the office)
Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC) team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and a small internal team, ensuring alignment with organizational security objectives. Review output from the external SOC team and ensure compliance with requirements. Set clear goals and objectives for the SOC team, providing guidance, support, and training as needed. Oversee detection, analysis, and response to security incidents and breaches, coordinating incident response efforts. Conduct post-incident reviews and implement corrective actions to prevent recurrence. Stay abreast of cybersecurity threats, vulnerabilities, and trends, implementing and maintaining threat intelligence feeds and tools. Develop and refine SOC procedures and playbooks based on emerging threats and attack patterns. Evaluate new security solutions and technologies to enhance threat detection and response capabilities. Collaborate with IT and security teams to integrate security controls and automate workflow processes. Prepare and deliver regular reports on security incidents, trends, and metrics to senior management. Ensure compliance with regulatory requirements and industry standards for incident reporting and documentation. Identify opportunities to enhance SOC operations through process improvements and technology enhancements. Foster a culture of innovation and knowledge sharing within the SOC team and across the organization. Flexibility for out-of-hours work as required. Qualifications and Experience: Bachelor's degree in Cybersecurity, Computer Science, or related field. Relevant professional certifications such as CISSP, CISM, GIAC, or equivalent are preferred. Strong working experience with Sentinel. Familiarity with industry frameworks and standards such as NIST, ISO 27001, and CIS Controls. Experience with writing and socializing SOC policies, standards, and procedures. Strong understanding of information security concepts such as security architecture and design, Information security standards, and information security risk assessment. Excellent analytical, problem-solving, and communication skills.
07/05/2024
Full time
Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC) team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and a small internal team, ensuring alignment with organizational security objectives. Review output from the external SOC team and ensure compliance with requirements. Set clear goals and objectives for the SOC team, providing guidance, support, and training as needed. Oversee detection, analysis, and response to security incidents and breaches, coordinating incident response efforts. Conduct post-incident reviews and implement corrective actions to prevent recurrence. Stay abreast of cybersecurity threats, vulnerabilities, and trends, implementing and maintaining threat intelligence feeds and tools. Develop and refine SOC procedures and playbooks based on emerging threats and attack patterns. Evaluate new security solutions and technologies to enhance threat detection and response capabilities. Collaborate with IT and security teams to integrate security controls and automate workflow processes. Prepare and deliver regular reports on security incidents, trends, and metrics to senior management. Ensure compliance with regulatory requirements and industry standards for incident reporting and documentation. Identify opportunities to enhance SOC operations through process improvements and technology enhancements. Foster a culture of innovation and knowledge sharing within the SOC team and across the organization. Flexibility for out-of-hours work as required. Qualifications and Experience: Bachelor's degree in Cybersecurity, Computer Science, or related field. Relevant professional certifications such as CISSP, CISM, GIAC, or equivalent are preferred. Strong working experience with Sentinel. Familiarity with industry frameworks and standards such as NIST, ISO 27001, and CIS Controls. Experience with writing and socializing SOC policies, standards, and procedures. Strong understanding of information security concepts such as security architecture and design, Information security standards, and information security risk assessment. Excellent analytical, problem-solving, and communication skills.
Lead Platform Architect (Infrastructure Architecture, Load Balancers, F5, Microservices, Tomcat, Network, SSL) We are searching for a Lead Platform Architect to join our team who are engaged at the beginning of the analysis and design phase to work with the application teams and other critical teams. The aim is to ensure the completed infrastructure and application architecture aligns with the companies security, scalability, reliability, and availability standards. Major Accountabilities for this role: Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved technologies, and ensuring the design meets all technology and security policies. Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met. Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform. Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete. Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices. In charge of resolving Internet architectural and operational problems impacting infrastructure and product availability and performance globally. Leads and collaborates to achieve the definition of new standards. Responsible for researching and evaluating new technology for possible deployment in Internet infrastructure. May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation. May contribute to incident/problem diagnosis and root cause analysis. May provide input into performance tuning; capacity planning and configuration management for components. Experience Required: Advanced knowledge of Web application architecture and project delivery. Advanced knowledge of how the Java Virtual Machine works, how Garbage collection works. Advanced knowledge of load balancers and web application Firewalls Advanced knowledge of network and operating system principles Vast knowledge of Middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching) Working knowledge of Database technologies. Working knowledge of cloud technologies Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security. Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms. Proficient in root cause analysis and troubleshooting. The role is an initial 12 month contract with the view to extend. The role is based in Dublin and the expectation for on-site work is 2-3 days per week. For further details and a full job description please apply today and we will give you a call to discuss. (Infrastructure Architecture, Load Balancers, F5, Microservices, Tomcat, Network, SSL)
07/05/2024
Project-based
Lead Platform Architect (Infrastructure Architecture, Load Balancers, F5, Microservices, Tomcat, Network, SSL) We are searching for a Lead Platform Architect to join our team who are engaged at the beginning of the analysis and design phase to work with the application teams and other critical teams. The aim is to ensure the completed infrastructure and application architecture aligns with the companies security, scalability, reliability, and availability standards. Major Accountabilities for this role: Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved technologies, and ensuring the design meets all technology and security policies. Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met. Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform. Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete. Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices. In charge of resolving Internet architectural and operational problems impacting infrastructure and product availability and performance globally. Leads and collaborates to achieve the definition of new standards. Responsible for researching and evaluating new technology for possible deployment in Internet infrastructure. May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation. May contribute to incident/problem diagnosis and root cause analysis. May provide input into performance tuning; capacity planning and configuration management for components. Experience Required: Advanced knowledge of Web application architecture and project delivery. Advanced knowledge of how the Java Virtual Machine works, how Garbage collection works. Advanced knowledge of load balancers and web application Firewalls Advanced knowledge of network and operating system principles Vast knowledge of Middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching) Working knowledge of Database technologies. Working knowledge of cloud technologies Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security. Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms. Proficient in root cause analysis and troubleshooting. The role is an initial 12 month contract with the view to extend. The role is based in Dublin and the expectation for on-site work is 2-3 days per week. For further details and a full job description please apply today and we will give you a call to discuss. (Infrastructure Architecture, Load Balancers, F5, Microservices, Tomcat, Network, SSL)
Senior DevOps Engineer - Cloud - Permanent - Poland Robson Bale are looking for a Senior DevOps Engineer to come on board for a permanent opportunity in Poland. Role can be fully remote from Poland Permanent, Excellent Salary Responsibilities: Technical Skills - Must have Leadership: Lead and manage DevOps/Infrastructure projects, overseeing the entire development life cycle. Collaborate with cross-functional teams to align project objectives and deliverables. Ensure adherence to timelines, budgets, and quality standards. Mentor and guide team members and interns, fostering a culture of continuous learning. Security and Compliance: Demonstrate a deep understanding of Standard Operating Procedures (SOP) for security practices. Perform threat modelling and implement encryption, network defense, and web security measures. Champion security best practices in a production environment and address cloud security risks. Integrate identity providers such as OAuth, OIDC, and SAML to enhance security. DevOps/Infrastructure and Cloud Expertise: Drive change, release, and incident management processes to maintain a stable environment. Utilize extensive experience in DevOps to optimize performance, conduct application upgrades, and apply patches. Lead continuous integration and deployment efforts using tools like Jenkins and Ansible. Demonstrate proficiency in coding and automation to streamline operations. Good hands-on knowledge of AWS/AZURE/GCP cloud service providers. Cloud Infrastructure Management: Exhibit strong expertise in AWS/AZURE/GCP/OCI cloud services and maintain infrastructure as code (IAC) using Ansible, Terraform, or CloudFormation. Oversee containerization technologies like Docker and Kubernetes to enhance scalability and efficiency. Manage Linux-based systems and network configurations to ensure smooth operations. Security and Access Management: Demonstrate a solid grasp of identity and access management (IAM) principles. Manage Security Groups (SGs), Firewall services, and secrets effectively. Optimize service costs based on resource utilization and scale. Monitoring and Reliability: Ensure ongoing and reliable monitoring of the infrastructure to promptly address issues. Implement performance tuning and optimization strategies to maintain high availability. Technical Requirements: Proficient in Python/Java/bash Scripting for automation and tooling. Expertise in AWS/AZURE/GCP/OCI cloud services like Azure Kubernetes Service/Elastic Kubernetes Service/Google Kubernetes Engine. Extensive experience with CI/CD pipelines, particularly using Jenkins . Strong familiarity with Docker and Kubernetes for container orchestration. In-depth understanding of networking principles. Good to Have Skillsets: Experience in crafting intuitive and engaging user interfaces (UI) for web applications, mobile apps, or other AI-powered interfaces. Experience with design thinking methodologies. Understanding of data visualization and information architecture. Ability to write clear documentation. Experience with voice user interfaces (VUIs). Knowledge of animation and micro interactions for enhancing user experience. Experience with design systems and component libraries. Process Skills: General SDLC processes Understanding of utilizing Agile and Scrum software development methodologies Attention to detail and commitment to quality. Behavioral Skills: Work closely with designers, product managers, Developers, and data scientists to deliver comprehensive solutions. Communicate effectively and share knowledge with the team. Be open to feedback and continuously learn and adapt to new technologies. Ability to work independently and as part of a team. Ability to work effectively under pressure and meet deadlines. Passion for learning and staying updated on the latest technologies. Good Attitude and Quick learner. Certification (Good to have) : Certifications (Preferred, any 1 or more Cloud Service Provider): AWS associate certification (eg, AWS Certified Solutions Architect, AWS Certified DevOps Engineer) Certified Kubernetes Administrator (CKA) certification. Certified Docker Captain. Azure Certifications (eg Azure Fundamentals, Azure Administrator Associate, DevOps Engineer Expert, Azure Security Engineer Associate) GCP certifications (eg Cloud DevOps Engineer, Cloud network Engineer, Google Workspace Administrator) Networking related certification. Role can be fully remote from Poland Permanent, Excellent Salary Senior DevOps Engineer - Cloud - Permanent - Poland
07/05/2024
Full time
Senior DevOps Engineer - Cloud - Permanent - Poland Robson Bale are looking for a Senior DevOps Engineer to come on board for a permanent opportunity in Poland. Role can be fully remote from Poland Permanent, Excellent Salary Responsibilities: Technical Skills - Must have Leadership: Lead and manage DevOps/Infrastructure projects, overseeing the entire development life cycle. Collaborate with cross-functional teams to align project objectives and deliverables. Ensure adherence to timelines, budgets, and quality standards. Mentor and guide team members and interns, fostering a culture of continuous learning. Security and Compliance: Demonstrate a deep understanding of Standard Operating Procedures (SOP) for security practices. Perform threat modelling and implement encryption, network defense, and web security measures. Champion security best practices in a production environment and address cloud security risks. Integrate identity providers such as OAuth, OIDC, and SAML to enhance security. DevOps/Infrastructure and Cloud Expertise: Drive change, release, and incident management processes to maintain a stable environment. Utilize extensive experience in DevOps to optimize performance, conduct application upgrades, and apply patches. Lead continuous integration and deployment efforts using tools like Jenkins and Ansible. Demonstrate proficiency in coding and automation to streamline operations. Good hands-on knowledge of AWS/AZURE/GCP cloud service providers. Cloud Infrastructure Management: Exhibit strong expertise in AWS/AZURE/GCP/OCI cloud services and maintain infrastructure as code (IAC) using Ansible, Terraform, or CloudFormation. Oversee containerization technologies like Docker and Kubernetes to enhance scalability and efficiency. Manage Linux-based systems and network configurations to ensure smooth operations. Security and Access Management: Demonstrate a solid grasp of identity and access management (IAM) principles. Manage Security Groups (SGs), Firewall services, and secrets effectively. Optimize service costs based on resource utilization and scale. Monitoring and Reliability: Ensure ongoing and reliable monitoring of the infrastructure to promptly address issues. Implement performance tuning and optimization strategies to maintain high availability. Technical Requirements: Proficient in Python/Java/bash Scripting for automation and tooling. Expertise in AWS/AZURE/GCP/OCI cloud services like Azure Kubernetes Service/Elastic Kubernetes Service/Google Kubernetes Engine. Extensive experience with CI/CD pipelines, particularly using Jenkins . Strong familiarity with Docker and Kubernetes for container orchestration. In-depth understanding of networking principles. Good to Have Skillsets: Experience in crafting intuitive and engaging user interfaces (UI) for web applications, mobile apps, or other AI-powered interfaces. Experience with design thinking methodologies. Understanding of data visualization and information architecture. Ability to write clear documentation. Experience with voice user interfaces (VUIs). Knowledge of animation and micro interactions for enhancing user experience. Experience with design systems and component libraries. Process Skills: General SDLC processes Understanding of utilizing Agile and Scrum software development methodologies Attention to detail and commitment to quality. Behavioral Skills: Work closely with designers, product managers, Developers, and data scientists to deliver comprehensive solutions. Communicate effectively and share knowledge with the team. Be open to feedback and continuously learn and adapt to new technologies. Ability to work independently and as part of a team. Ability to work effectively under pressure and meet deadlines. Passion for learning and staying updated on the latest technologies. Good Attitude and Quick learner. Certification (Good to have) : Certifications (Preferred, any 1 or more Cloud Service Provider): AWS associate certification (eg, AWS Certified Solutions Architect, AWS Certified DevOps Engineer) Certified Kubernetes Administrator (CKA) certification. Certified Docker Captain. Azure Certifications (eg Azure Fundamentals, Azure Administrator Associate, DevOps Engineer Expert, Azure Security Engineer Associate) GCP certifications (eg Cloud DevOps Engineer, Cloud network Engineer, Google Workspace Administrator) Networking related certification. Role can be fully remote from Poland Permanent, Excellent Salary Senior DevOps Engineer - Cloud - Permanent - Poland
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
07/05/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
07/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
06/05/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
03/05/2024
Full time
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
We are looking for OMP Supply Chain Functional Consultant Project Introduction Supply Chain Business Technology Product Lines are responsible for the technological direction across business segments and serve as a critical point of contact for the business. As a Functional Consultant, you will work with the Pharma Plan Excellence and Operational Business Teams to identify, analyse and prioritize solutions for your product line and own the consistent implementation of these solutions across the business You will need to continuously improve our processes and solutions ensuring that value is realized by the business through the JJT solution and capabilities You will have a view of external Supply Chain IT capabilities in the market and how they can be applied to drive business value for the company. In this role, you will be part of a strong team for Pharma Foundational Planning Systems and Solutions Product Line and You will be responsible for developing and articulating our products and roadmaps and support the implementation of our large program portfolio . You will collaborate closely with our business partners to continually improve our end to end planning processes Job description: Support the implementation of product roadmaps and priorities for Innovative Medicine (IM) Planning products Globally including platforms and applications. Understand the business's needs and priorities from the product, support management of our intake and prioritization process. Understands development estimates and how levels of effort impact the priority of requirements. Where required with the Technical Product Owner (TPO) and Global Process Manager (GPM) support capacity and release planning including aligning to any project or other High-Performance Teams (HPT) team timelines. Responsible for ensuring Enhancements are aligned to our product vision work within the Product/HPT with implementation partners and the business to ensure these are efficiently developed aligned to the Job to be done following our Systems Development Life Cycle (SDLC) whilst ensuring high quality standards. Negotiate with the business to see what items (story points) are built and which are backlogged based on capacity. Become expert in eliciting and documenting user requirements/stories and acceptance criteria ensuring this address the problem statement for any new changes. Responsible for project oversight of product development initiatives. Conduct effective impact assessments for any changes and ensure test scope address any identified risk, that this is reflected in the design of test scripts. Support investigation and resolution of escalated incident and problem tickets including Root Cause Analysis (RCA) Qualifications: 8 years of technology experience, with some business supply chain experience ideally in a planning environment (OMP systems) within a manufacturing company, preferably in the healthcare industry. Functional and technical experience within IT in E2E Supply chain processes and applications - eg, Demand Planning, Supply Network Planning, Advanced planning capabilities Ideally OMP Experience of working in projects deploying planning systems or complex data management processes Some level of SAP S4/ECC org design and data definitions end user or project work ideally Material Management (MM) certified. Experience working with/managing large, culturally diverse, global teams. Experience driving business value through information technology. Ability to successfully lead multiple critical priorities/issues. Experience in working with multiple partners within a Matrix organization. Ability to coach/grow peers and team members. Must-Have SupplyChain processes, Pharma & Planning experience (preferably OMP) Nice2Have Life Sciences and/or Pharma experience. Work-mode 100% remote but able to also work US-EST time-zone Start May 2024 Call for further details
03/05/2024
Project-based
We are looking for OMP Supply Chain Functional Consultant Project Introduction Supply Chain Business Technology Product Lines are responsible for the technological direction across business segments and serve as a critical point of contact for the business. As a Functional Consultant, you will work with the Pharma Plan Excellence and Operational Business Teams to identify, analyse and prioritize solutions for your product line and own the consistent implementation of these solutions across the business You will need to continuously improve our processes and solutions ensuring that value is realized by the business through the JJT solution and capabilities You will have a view of external Supply Chain IT capabilities in the market and how they can be applied to drive business value for the company. In this role, you will be part of a strong team for Pharma Foundational Planning Systems and Solutions Product Line and You will be responsible for developing and articulating our products and roadmaps and support the implementation of our large program portfolio . You will collaborate closely with our business partners to continually improve our end to end planning processes Job description: Support the implementation of product roadmaps and priorities for Innovative Medicine (IM) Planning products Globally including platforms and applications. Understand the business's needs and priorities from the product, support management of our intake and prioritization process. Understands development estimates and how levels of effort impact the priority of requirements. Where required with the Technical Product Owner (TPO) and Global Process Manager (GPM) support capacity and release planning including aligning to any project or other High-Performance Teams (HPT) team timelines. Responsible for ensuring Enhancements are aligned to our product vision work within the Product/HPT with implementation partners and the business to ensure these are efficiently developed aligned to the Job to be done following our Systems Development Life Cycle (SDLC) whilst ensuring high quality standards. Negotiate with the business to see what items (story points) are built and which are backlogged based on capacity. Become expert in eliciting and documenting user requirements/stories and acceptance criteria ensuring this address the problem statement for any new changes. Responsible for project oversight of product development initiatives. Conduct effective impact assessments for any changes and ensure test scope address any identified risk, that this is reflected in the design of test scripts. Support investigation and resolution of escalated incident and problem tickets including Root Cause Analysis (RCA) Qualifications: 8 years of technology experience, with some business supply chain experience ideally in a planning environment (OMP systems) within a manufacturing company, preferably in the healthcare industry. Functional and technical experience within IT in E2E Supply chain processes and applications - eg, Demand Planning, Supply Network Planning, Advanced planning capabilities Ideally OMP Experience of working in projects deploying planning systems or complex data management processes Some level of SAP S4/ECC org design and data definitions end user or project work ideally Material Management (MM) certified. Experience working with/managing large, culturally diverse, global teams. Experience driving business value through information technology. Ability to successfully lead multiple critical priorities/issues. Experience in working with multiple partners within a Matrix organization. Ability to coach/grow peers and team members. Must-Have SupplyChain processes, Pharma & Planning experience (preferably OMP) Nice2Have Life Sciences and/or Pharma experience. Work-mode 100% remote but able to also work US-EST time-zone Start May 2024 Call for further details
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
02/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy