IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you'll play a crucial role in showcasing your technical prowess. If you possess the following technical skills, please apply: Technical Skills: Proven experience on a busy Service Desk supporting a large international customer base in a legal practice. ITIL processes knowledge with an ideally held foundation qualification. Proficient in Microsoft Office applications, particularly Outlook and Word. Familiarity with Document Management Systems, preferably Worksite/Filesite. Active Directory expertise. Strong understanding of PC hardware and software setup and configuration. Experience supporting and troubleshooting mobile devices. Knowledge of SCCM and Intune. Familiarity with specific applications like InterAction, Intapp, and Laserforms. Bring your expertise to mentor and lead, contributing to the success of our clients growing IT team. IT Service Desk Specialist Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
08/05/2024
IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you'll play a crucial role in showcasing your technical prowess. If you possess the following technical skills, please apply: Technical Skills: Proven experience on a busy Service Desk supporting a large international customer base in a legal practice. ITIL processes knowledge with an ideally held foundation qualification. Proficient in Microsoft Office applications, particularly Outlook and Word. Familiarity with Document Management Systems, preferably Worksite/Filesite. Active Directory expertise. Strong understanding of PC hardware and software setup and configuration. Experience supporting and troubleshooting mobile devices. Knowledge of SCCM and Intune. Familiarity with specific applications like InterAction, Intapp, and Laserforms. Bring your expertise to mentor and lead, contributing to the success of our clients growing IT team. IT Service Desk Specialist Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
SAP MM Functional Integration Advisor - 12 Month Contract - U.S. Based - $100/hour A successful Advisor would have started their career in a supply chain role (Materials Planner, Procurement Specialists, Inventory Managers, etc.) for a company that used SAP, so they have knowledge of how SAP works for the business. Next, our Advisors have very strong configuration experience and have been on several projects and environments so they have vast experience within Materials Management (MM). They will be responsible for educating and guiding our clients on MRP, exception monitoring, LIS, and other standard SAP ECC Best Practices in the client's environment. This role will require someone from a non technical background- who has worked in the supply chain/manufacturing/logistics space before they went into SAP or IT. You will be working with one of the top U.S. SAP supply chain consultancies as their growth continues in the SAP market. As a Senior SAP MM Functional Integration Advisor, you will play a pivotal role in leveraging SAP supply chain solutions, primarily on ECC systems, to optimize client operations. Your focus will be on maximizing the efficiency and effectiveness of SAP MM modules within the existing infrastructure, with an emphasis on client-facing activities, support, education, and training. There will be 50% of the time travel across the U.S. as a requirement. This is expensed. Minimum of 5 years in SAP MM or P2P modules. Key Responsibilities: Client Collaboration: Engage closely with clients to understand their supply chain challenges and requirements, offering expert advice and solutions leveraging SAP MM functionalities. Functional Expertise: Demonstrate deep knowledge and understanding of SAP MM modules, processes, and best practices, providing guidance on system configuration, customization, and optimization. Integration Leadership: Lead integration efforts between SAP MM and other relevant modules or external systems, ensuring seamless data flow and process alignment across the supply chain. Support and Training: Provide ongoing support to clients, troubleshooting issues, resolving challenges, and conducting training sessions to empower users with the necessary skills to utilize SAP MM effectively. Workshop Facilitation: Lead workshops and collaborative sessions with clients and internal teams to gather requirements, define project scope, and design solutions that align with business objectives. Project Management: Contribute to multiple projects simultaneously within a fast-paced consultancy environment, demonstrating strong teamwork and collaboration to deliver high-quality outcomes on time and within budget. Continuous Improvement: Stay updated on industry trends, SAP advancements, and supply chain best practices, actively seeking opportunities to enhance processes and drive continuous improvement initiatives. Requirements: Extensive experience in SAP MM functional consulting, with a focus on integration and optimization within ECC systems. Proven track record of successful client engagement and project delivery in a consulting or advisory capacity. Strong communication and interpersonal skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders. Experience leading workshops, training sessions, and collaborative meetings. Ability to thrive in a dynamic, team-oriented environment with multiple concurrent projects. A proactive mindset, driven by a passion for delivering value and driving business transformation through SAP supply chain solutions Transforming the Status Quo One Supply Chain at a time We provide a unique combination of skills and expertise to transform organizations and optimize the performance of their business. Unlike traditional consultants, we do not simply interview clients' employees; instead, we take a data-centric approach to interrogate their SAP systems. After optimizing their business, we educate our clients on how to sustain the transformation we catalyze. bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
08/05/2024
SAP MM Functional Integration Advisor - 12 Month Contract - U.S. Based - $100/hour A successful Advisor would have started their career in a supply chain role (Materials Planner, Procurement Specialists, Inventory Managers, etc.) for a company that used SAP, so they have knowledge of how SAP works for the business. Next, our Advisors have very strong configuration experience and have been on several projects and environments so they have vast experience within Materials Management (MM). They will be responsible for educating and guiding our clients on MRP, exception monitoring, LIS, and other standard SAP ECC Best Practices in the client's environment. This role will require someone from a non technical background- who has worked in the supply chain/manufacturing/logistics space before they went into SAP or IT. You will be working with one of the top U.S. SAP supply chain consultancies as their growth continues in the SAP market. As a Senior SAP MM Functional Integration Advisor, you will play a pivotal role in leveraging SAP supply chain solutions, primarily on ECC systems, to optimize client operations. Your focus will be on maximizing the efficiency and effectiveness of SAP MM modules within the existing infrastructure, with an emphasis on client-facing activities, support, education, and training. There will be 50% of the time travel across the U.S. as a requirement. This is expensed. Minimum of 5 years in SAP MM or P2P modules. Key Responsibilities: Client Collaboration: Engage closely with clients to understand their supply chain challenges and requirements, offering expert advice and solutions leveraging SAP MM functionalities. Functional Expertise: Demonstrate deep knowledge and understanding of SAP MM modules, processes, and best practices, providing guidance on system configuration, customization, and optimization. Integration Leadership: Lead integration efforts between SAP MM and other relevant modules or external systems, ensuring seamless data flow and process alignment across the supply chain. Support and Training: Provide ongoing support to clients, troubleshooting issues, resolving challenges, and conducting training sessions to empower users with the necessary skills to utilize SAP MM effectively. Workshop Facilitation: Lead workshops and collaborative sessions with clients and internal teams to gather requirements, define project scope, and design solutions that align with business objectives. Project Management: Contribute to multiple projects simultaneously within a fast-paced consultancy environment, demonstrating strong teamwork and collaboration to deliver high-quality outcomes on time and within budget. Continuous Improvement: Stay updated on industry trends, SAP advancements, and supply chain best practices, actively seeking opportunities to enhance processes and drive continuous improvement initiatives. Requirements: Extensive experience in SAP MM functional consulting, with a focus on integration and optimization within ECC systems. Proven track record of successful client engagement and project delivery in a consulting or advisory capacity. Strong communication and interpersonal skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders. Experience leading workshops, training sessions, and collaborative meetings. Ability to thrive in a dynamic, team-oriented environment with multiple concurrent projects. A proactive mindset, driven by a passion for delivering value and driving business transformation through SAP supply chain solutions Transforming the Status Quo One Supply Chain at a time We provide a unique combination of skills and expertise to transform organizations and optimize the performance of their business. Unlike traditional consultants, we do not simply interview clients' employees; instead, we take a data-centric approach to interrogate their SAP systems. After optimizing their business, we educate our clients on how to sustain the transformation we catalyze. bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a SAP SuccessFactors Senior Talent Consultant - 90% remote, 10% onsite Preston working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 18 months Role and tasks SAP SuccessFactors Consultant Key Skills. Certification in SuccessFactors PMGM and other talent modules* Role Spec Responsible for leading the delivery of an innovative, robust, and future-proof global SAP SuccessFactors Performance and Goals management solution for a large, multi-national organisation Strong experience of hands on' SuccessFactors Performance and Goals Management configuration, and knowledge and experience of integration into the rest of the SuccessFactors suite. Ability to plan, prepare and deliver design and playback workshops Guide the customer on SF talent best practice and innovations, whilst being up to date with the SuccessFactors product roadmap Ability to communicate effectively and manage a broad set of stakeholders at all levels within a client's organization Lead the PMGM workstream across all phases of the project, working flexibly and incorporating a multi location delivery model Certification in SuccessFactors PMGM and other talent modules Experience of delivering SuccessFactors at large, complex organisations If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
07/05/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a SAP SuccessFactors Senior Talent Consultant - 90% remote, 10% onsite Preston working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 18 months Role and tasks SAP SuccessFactors Consultant Key Skills. Certification in SuccessFactors PMGM and other talent modules* Role Spec Responsible for leading the delivery of an innovative, robust, and future-proof global SAP SuccessFactors Performance and Goals management solution for a large, multi-national organisation Strong experience of hands on' SuccessFactors Performance and Goals Management configuration, and knowledge and experience of integration into the rest of the SuccessFactors suite. Ability to plan, prepare and deliver design and playback workshops Guide the customer on SF talent best practice and innovations, whilst being up to date with the SuccessFactors product roadmap Ability to communicate effectively and manage a broad set of stakeholders at all levels within a client's organization Lead the PMGM workstream across all phases of the project, working flexibly and incorporating a multi location delivery model Certification in SuccessFactors PMGM and other talent modules Experience of delivering SuccessFactors at large, complex organisations If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
07/05/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team.
07/05/2024
Full time
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team.
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Must also be experienced in Leading a Team , as this post will be responsible for Managing staff. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team. Previous experience as Team Lead/Manager is essential.
07/05/2024
Full time
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Must also be experienced in Leading a Team , as this post will be responsible for Managing staff. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team. Previous experience as Team Lead/Manager is essential.
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
02/05/2024
Project-based
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.