Human Factors Engineer - Hybrid Role JOB LOCATION: Stevenage/Bristol (HYBRID) SECURITY CLEARANCE LEVEL - SC DURATION: 12 Months Minimum WORK PATTERN: Hybrid Working (Due to project specs, may be needed some weeks fully onsite, then some fully remote). PAY RATE: £80 - £90 Per Hour Umbrella Inside IR35 Essential QUALIFICATIONS Essential- Chartered member of the Ergonomics & HF Society (CIEHF). TARGET INDUSTRIES AND COMPANIES. Is Defence a must? If not what industries can be considered Defence/Aerospace is preferable. ALTERNATIVE JOB TITLES IN OTHER COMPANIES OR INDUSTRIES (Human Factors Engineer OR Human Factors Consultant OR Human Factors Specialist OR Human Factors Scientist OR UX Professional) Overview: The military operating environment is becoming more complex and new technological capabilities are required to ensure operational advantage. We believe that integration of Human Factors is critical to the development of safe, usable and effective weapon systems. The Human Factors department is responsible for ensuring that user capability is fully considered in the weapon system, from initial concept design through development and delivery to the customer. You will be joining a team recognised by UK MoD as an industry leader in the delivery of Human Factors Integration where you be able to influence systems as they develop from concept to delivery and gain first-hand experience of working with military users. Our team work transversally across MBDAs projects through the development life cycle providing capabilities to users across Land, Air and Sea with ongoing projects across Battlefield, Surface Attack, Deep Strike & Air Defence domains. As a partner in FCAS AP we are also at the heart of providing the effects element of the Future Combat Air System (FCAS). Responsibilities: In your role you will be able to directly influence the development of these technologies, engaging directly with the user from early concept through to delivery ensuring that the human-machine relationship is optimised. We are looking for a highly capable, versatile and enthusiastic Human Factors Engineer to undertake a full range of Human Factors tasks across weapon system concepting, development and research activities. Responsibilities include: Conduct of Human Factors Integration through the development life cycle providing progressive assurance to the customer as per Def Stan 00-251 Development of User Interface prototypes and conduct of Human Centred Design. Analysis and assessment of the role of the operator within the weapon system considering weapon system planning, command and control Definition of HF requirements and development and maintenance of lower level detailed specifications (eg for HMI/HCI) Conduct of User Experiments and Trials supporting system conception, development and verification taking into account operator workload and situational awareness Analysis of physical ergonomics, equipment and integration into workspaces. Skillset/Experience Required: Member of the Chartered Institute of Ergonomics and Human Factors (CIEHF) User Interface design & use of User Interface prototyping tools such as Axure Implementing Human Centred Design processes Application of Human Factors Integration & Human Factors Engineering in a Defence context Knowledge of defence standards (00-251) Conduct of core HF activities including task analysis, requirements development, user trials and Experimentation. Application of physical ergonomics and use of CAD software such as Jack or RAMSIS Good understanding of Systems Engineering and disciplines that interact with Human Factors (Supportability, Training, Systems) including definition and verification of HF requirements. MS Office, DOORS Ability to generate technical reports Good planning skills Customer focused Effective communication skills.
10/05/2024
Project-based
Human Factors Engineer - Hybrid Role JOB LOCATION: Stevenage/Bristol (HYBRID) SECURITY CLEARANCE LEVEL - SC DURATION: 12 Months Minimum WORK PATTERN: Hybrid Working (Due to project specs, may be needed some weeks fully onsite, then some fully remote). PAY RATE: £80 - £90 Per Hour Umbrella Inside IR35 Essential QUALIFICATIONS Essential- Chartered member of the Ergonomics & HF Society (CIEHF). TARGET INDUSTRIES AND COMPANIES. Is Defence a must? If not what industries can be considered Defence/Aerospace is preferable. ALTERNATIVE JOB TITLES IN OTHER COMPANIES OR INDUSTRIES (Human Factors Engineer OR Human Factors Consultant OR Human Factors Specialist OR Human Factors Scientist OR UX Professional) Overview: The military operating environment is becoming more complex and new technological capabilities are required to ensure operational advantage. We believe that integration of Human Factors is critical to the development of safe, usable and effective weapon systems. The Human Factors department is responsible for ensuring that user capability is fully considered in the weapon system, from initial concept design through development and delivery to the customer. You will be joining a team recognised by UK MoD as an industry leader in the delivery of Human Factors Integration where you be able to influence systems as they develop from concept to delivery and gain first-hand experience of working with military users. Our team work transversally across MBDAs projects through the development life cycle providing capabilities to users across Land, Air and Sea with ongoing projects across Battlefield, Surface Attack, Deep Strike & Air Defence domains. As a partner in FCAS AP we are also at the heart of providing the effects element of the Future Combat Air System (FCAS). Responsibilities: In your role you will be able to directly influence the development of these technologies, engaging directly with the user from early concept through to delivery ensuring that the human-machine relationship is optimised. We are looking for a highly capable, versatile and enthusiastic Human Factors Engineer to undertake a full range of Human Factors tasks across weapon system concepting, development and research activities. Responsibilities include: Conduct of Human Factors Integration through the development life cycle providing progressive assurance to the customer as per Def Stan 00-251 Development of User Interface prototypes and conduct of Human Centred Design. Analysis and assessment of the role of the operator within the weapon system considering weapon system planning, command and control Definition of HF requirements and development and maintenance of lower level detailed specifications (eg for HMI/HCI) Conduct of User Experiments and Trials supporting system conception, development and verification taking into account operator workload and situational awareness Analysis of physical ergonomics, equipment and integration into workspaces. Skillset/Experience Required: Member of the Chartered Institute of Ergonomics and Human Factors (CIEHF) User Interface design & use of User Interface prototyping tools such as Axure Implementing Human Centred Design processes Application of Human Factors Integration & Human Factors Engineering in a Defence context Knowledge of defence standards (00-251) Conduct of core HF activities including task analysis, requirements development, user trials and Experimentation. Application of physical ergonomics and use of CAD software such as Jack or RAMSIS Good understanding of Systems Engineering and disciplines that interact with Human Factors (Supportability, Training, Systems) including definition and verification of HF requirements. MS Office, DOORS Ability to generate technical reports Good planning skills Customer focused Effective communication skills.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
09/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
09/05/2024
Full time
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
An EMC Engineer is required for a long term contract position based out of Stevenage or Bristol (2-3 days on site) AEMC engineers are responsible for managing assigned milestone deliverables associated with EMC Engineering activities and act as focal point and specialist for EMC requirements for the project teams. The role involves writing Environmental Requirement Specifications (ERS's) and subsequent documentation including EMC Control Plans, Proving Plans, Proving Requirements and Proving Instructions in support of product development and qualification. Our EMC engineers oversee EMC qualification testing to ensure evidence will be suitable for our customers, working across functional and international boundaries to resolve sophisticated technical problems using analytical tools. Skillset/experience required: Essential * Higher education or significant experience within subject fields: Electronics, Electrical, Physics, EMC or similar. * Good Understanding of EMC and design principles. * Excellent communication skills at all levels, both verbally and in writing. * Ability to work to defined deadlines and within budget limits. * Excellent Analytical and Problem Solving skills. * Professional manner and adaptability when the companies needs are evolving. * Capable of working autonomously to meet the delivery needs of the company Desirable * Knowledge in the application of a military EMC standard to system, sub-system or equipment level is desirable (eg Defence Standard 59-, AECTP500, Mil-Std-461, RTCA DO160/EUROCAE ED-14). * Engineer's with previous experience in delivering support around the subject of electromagnetic compatibility. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
08/05/2024
Project-based
An EMC Engineer is required for a long term contract position based out of Stevenage or Bristol (2-3 days on site) AEMC engineers are responsible for managing assigned milestone deliverables associated with EMC Engineering activities and act as focal point and specialist for EMC requirements for the project teams. The role involves writing Environmental Requirement Specifications (ERS's) and subsequent documentation including EMC Control Plans, Proving Plans, Proving Requirements and Proving Instructions in support of product development and qualification. Our EMC engineers oversee EMC qualification testing to ensure evidence will be suitable for our customers, working across functional and international boundaries to resolve sophisticated technical problems using analytical tools. Skillset/experience required: Essential * Higher education or significant experience within subject fields: Electronics, Electrical, Physics, EMC or similar. * Good Understanding of EMC and design principles. * Excellent communication skills at all levels, both verbally and in writing. * Ability to work to defined deadlines and within budget limits. * Excellent Analytical and Problem Solving skills. * Professional manner and adaptability when the companies needs are evolving. * Capable of working autonomously to meet the delivery needs of the company Desirable * Knowledge in the application of a military EMC standard to system, sub-system or equipment level is desirable (eg Defence Standard 59-, AECTP500, Mil-Std-461, RTCA DO160/EUROCAE ED-14). * Engineer's with previous experience in delivering support around the subject of electromagnetic compatibility. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
06/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development