People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Cloud Infrastructure Engineer - Linux, Docker, Agile, CICD. The Company: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology into complex operations. They have consistently innovated to create a best in the market, SaaS product, with over two decades of experience in their sector. The Opportunity : We are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, Ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in the office (East Midlands or Milton Keynes, whichever is best for you) .The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS). Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Proven experience as a Cloud/DevOps/Infrastructure Engineer, working with Development/QA Teams, with a good understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Good experience of Docker, Linux (containerisation). Strong Infrastructure Engineering background, encompassing - Server configurations, cabinets, network components, Switches & Firewalls. An in-depth (very much a hands on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CI/CD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code (IaC) for the project, deploy and update docker stacks to a docker swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in their East Midlands office, with a base salary range of £55-60K and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Cloud Infrastructure Engineer - Linux, Docker, Agile, CICD.
24/04/2024
Full time
Cloud Infrastructure Engineer - Linux, Docker, Agile, CICD. The Company: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology into complex operations. They have consistently innovated to create a best in the market, SaaS product, with over two decades of experience in their sector. The Opportunity : We are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, Ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in the office (East Midlands or Milton Keynes, whichever is best for you) .The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS). Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Proven experience as a Cloud/DevOps/Infrastructure Engineer, working with Development/QA Teams, with a good understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Good experience of Docker, Linux (containerisation). Strong Infrastructure Engineering background, encompassing - Server configurations, cabinets, network components, Switches & Firewalls. An in-depth (very much a hands on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CI/CD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code (IaC) for the project, deploy and update docker stacks to a docker swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in their East Midlands office, with a base salary range of £55-60K and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Cloud Infrastructure Engineer - Linux, Docker, Agile, CICD.
We have an exciting opportunity for a Senior Network Engineer working with a successful, growing ISP developing best-in-breed digital solutions for their customers. The role can be remote in the majority but you should be able to commute to their Milton Keynes or Manchester sites when needed. Additional benefits include bonus and private healthcare. To be successful in this role you will need a proven background within ISP/Service provider/carrier environments including network design and automation. Seeking an individual with a genuine passion and interest in what they do. Innovative environment with excellent career progression opportunities. Key responsibilities will include: Responsible for the full life cycle of active network components, ensuring that solutions are delivered at pace in a standardised, scalable, supportable and secure way. Interpreting internal and external business requirements, recommending solutions and best practise Solving complex problems using functional knowledge and existing methodologies Acting as an expert within your own function, leveraging specialised subject matter expertise Leading teams or projects, serving as a best practice and quality resource Key skills and experience required: Proven background within ISP/Service Provider/Carrier environment Specialist, in-depth knowledge of network engineering at scale, in either one or more of the following areas: access, core, DWDM, automation or security. Strong network engineering expertise, especially MPLS and multi-vendor-based networks A mixture of Juniper Junos and Nokia SR skills Experience in full design and service/solution life cycle Excellent troubleshooting and problem-solving skills Senior Network Engineer: ISP, design, automation
24/04/2024
Full time
We have an exciting opportunity for a Senior Network Engineer working with a successful, growing ISP developing best-in-breed digital solutions for their customers. The role can be remote in the majority but you should be able to commute to their Milton Keynes or Manchester sites when needed. Additional benefits include bonus and private healthcare. To be successful in this role you will need a proven background within ISP/Service provider/carrier environments including network design and automation. Seeking an individual with a genuine passion and interest in what they do. Innovative environment with excellent career progression opportunities. Key responsibilities will include: Responsible for the full life cycle of active network components, ensuring that solutions are delivered at pace in a standardised, scalable, supportable and secure way. Interpreting internal and external business requirements, recommending solutions and best practise Solving complex problems using functional knowledge and existing methodologies Acting as an expert within your own function, leveraging specialised subject matter expertise Leading teams or projects, serving as a best practice and quality resource Key skills and experience required: Proven background within ISP/Service Provider/Carrier environment Specialist, in-depth knowledge of network engineering at scale, in either one or more of the following areas: access, core, DWDM, automation or security. Strong network engineering expertise, especially MPLS and multi-vendor-based networks A mixture of Juniper Junos and Nokia SR skills Experience in full design and service/solution life cycle Excellent troubleshooting and problem-solving skills Senior Network Engineer: ISP, design, automation
Digital IC Design Engineer | Contract | Cambridge | Up to £70ph DOE | Outside IR35 | Hybrid Are you looking for a new opportunity within the Digital IC Design space? Are you looking to offer your expertise to help scale a growing team? Are you looking to join a fast-growing company working on industry leading technologies in Smartphones, AR/VR & Wearables? Then this might just be the role for you. We are working with an industry leading electronics company that operate in the precision motion solutions space with their work being applied in the Smartphone, AR/VR and Wearables sectors. They are looking to bring in a selection of IC Design Engineers with a digital bias to deliver industry leading IC RTL Design and technical mentoring to a highly skilled, close-knit team. Key Responsibilities: Digital design development for custom IC Integration including the writing of IP design specifications, coding Verilog and SystemVerilog models for simulation, synthesis and static timing analysis and writing automated simulation and verification build scripts. Building automated pre-silicon verification environment whilst supporting early development of Embedded firmware throughout start of project. Integrate and partition in-house designs and IP from third parties and wrap with modelling logic to represent mixed signal design element. Asist with the validation of new silicon chips with a mix between CI/CD automation and manual tests through electrical test equipment. Qualifications and Experience: Strong experience in digital custom IC design. Strong experience in digital IC verification (UVM, SVA, VIP, and UPF), for ASIC implementation. Strong RTL coding with Verilog and System Verilog. Strong knowledge of interface technology (I2C, SPI, UART, SWD, JTAG, etc). Strong knowledge of on-chip bus protocol (AMBA AHB, APB, AXI-Stream, etc). Experience with Linux OS, revision control (Git) and Scripting languages (Bash, Tcl, and Python). Experience with EDA tools for simulation (Siemens Quest), Synthesis (DesignCompiler). Pay rate: Up to £70 ph D.O.E outside IR35
23/04/2024
Project-based
Digital IC Design Engineer | Contract | Cambridge | Up to £70ph DOE | Outside IR35 | Hybrid Are you looking for a new opportunity within the Digital IC Design space? Are you looking to offer your expertise to help scale a growing team? Are you looking to join a fast-growing company working on industry leading technologies in Smartphones, AR/VR & Wearables? Then this might just be the role for you. We are working with an industry leading electronics company that operate in the precision motion solutions space with their work being applied in the Smartphone, AR/VR and Wearables sectors. They are looking to bring in a selection of IC Design Engineers with a digital bias to deliver industry leading IC RTL Design and technical mentoring to a highly skilled, close-knit team. Key Responsibilities: Digital design development for custom IC Integration including the writing of IP design specifications, coding Verilog and SystemVerilog models for simulation, synthesis and static timing analysis and writing automated simulation and verification build scripts. Building automated pre-silicon verification environment whilst supporting early development of Embedded firmware throughout start of project. Integrate and partition in-house designs and IP from third parties and wrap with modelling logic to represent mixed signal design element. Asist with the validation of new silicon chips with a mix between CI/CD automation and manual tests through electrical test equipment. Qualifications and Experience: Strong experience in digital custom IC design. Strong experience in digital IC verification (UVM, SVA, VIP, and UPF), for ASIC implementation. Strong RTL coding with Verilog and System Verilog. Strong knowledge of interface technology (I2C, SPI, UART, SWD, JTAG, etc). Strong knowledge of on-chip bus protocol (AMBA AHB, APB, AXI-Stream, etc). Experience with Linux OS, revision control (Git) and Scripting languages (Bash, Tcl, and Python). Experience with EDA tools for simulation (Siemens Quest), Synthesis (DesignCompiler). Pay rate: Up to £70 ph D.O.E outside IR35
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.
22/04/2024
Full time
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.