You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) Client Details My client provide fully managed single or multi-path solutions to connect any life, mission or business-critical IoT application Description You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional people This role will encompass a range of responsibilities including but not limited to: * To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards ie Firewalls/Data Security, Network software and hardware. * To lead test & installation of network software maintenance and updates provided by suppliers. * Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. * Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. * Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. * Design/build of secure customer Router configurations, utilising internal platforms to provision, test and activate. * Deployment and management of customer/product trials and pilots. * Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required This role will encompass a range of responsibilities including but not limited to: * To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards ie Firewalls/Data Security, Network software and hardware. * To lead test & installation of network software maintenance and updates provided by suppliers. * Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. * Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. * Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. * Design/build of secure customer Router configurations, utilising internal platforms to provision, test and activate. * Deployment and management of customer/product trials and pilots. * Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required. Profile * The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE. * Experienced and fully competent in own area and can share own expertise and provide guidance and support to others. * May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities. * Awareness of internal/external business issues and best practice in own discipline that is then applied to the role. * Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries. * Understands appropriate customer Business Processes and operating environments. * Has developed specialist 'in depth' knowledge in more than one area. * Completes own role independently and with minimal supervision. * Can take action to monitor and control costs within own work horizons. * Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions. * Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements. * Able if required to organise the work of a small team of professionals to deliver to agreed deadlines. * Is able to promote teamwork, and to coach and guide others. * Able to create informal networks with key contacts within own area. Job Offer A salary of £70,000 - £75,000 per year with a 10% bonus too. Hybrid working, 2 days per week from home. Head office is located in Watford. Other perms include; Pension Contribution 25 days holidays - Plus Bank holidays Private medical care
13/05/2024
Full time
You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) Client Details My client provide fully managed single or multi-path solutions to connect any life, mission or business-critical IoT application Description You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional people This role will encompass a range of responsibilities including but not limited to: * To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards ie Firewalls/Data Security, Network software and hardware. * To lead test & installation of network software maintenance and updates provided by suppliers. * Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. * Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. * Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. * Design/build of secure customer Router configurations, utilising internal platforms to provision, test and activate. * Deployment and management of customer/product trials and pilots. * Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required This role will encompass a range of responsibilities including but not limited to: * To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards ie Firewalls/Data Security, Network software and hardware. * To lead test & installation of network software maintenance and updates provided by suppliers. * Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. * Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. * Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. * Design/build of secure customer Router configurations, utilising internal platforms to provision, test and activate. * Deployment and management of customer/product trials and pilots. * Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required. Profile * The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE. * Experienced and fully competent in own area and can share own expertise and provide guidance and support to others. * May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities. * Awareness of internal/external business issues and best practice in own discipline that is then applied to the role. * Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries. * Understands appropriate customer Business Processes and operating environments. * Has developed specialist 'in depth' knowledge in more than one area. * Completes own role independently and with minimal supervision. * Can take action to monitor and control costs within own work horizons. * Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions. * Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements. * Able if required to organise the work of a small team of professionals to deliver to agreed deadlines. * Is able to promote teamwork, and to coach and guide others. * Able to create informal networks with key contacts within own area. Job Offer A salary of £70,000 - £75,000 per year with a 10% bonus too. Hybrid working, 2 days per week from home. Head office is located in Watford. Other perms include; Pension Contribution 25 days holidays - Plus Bank holidays Private medical care
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
09/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
LA International Computer Consultants Ltd
Chippenham, Wiltshire
You'll have the following responsibilities * Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. * Manage and recommend on the technical direction and helps determine the optimum solution design for customers. * Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. * Drive the improvement of design and delivery capabilities for end-to-end technical solutions. * Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables. * Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. * Undertake customer migration planning and implementation. * Coordinate impact assessments and design documentation updates. * Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation. * Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. * Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. * Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource. * Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design. You'll have the following skills & experience * Hold UKSV Developed Vetting clearance. * Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines: o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP) o Video conferencing o Enterprise mobility (4-5G, EMM, MDM) o PaaS, SaaS Unified and telecommunications solutions * Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). * Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies. * Preferably have the following professional training and/or accreditations o Cisco technologies (CCNP Collaboration) o Ribbon technologies (SBC-ISP) o Blackberry technologies (BSIP) o VMware technologies (VCP-EUC) * and any one of these: o Avaya technologies (ACIS) o Atos technologies (STI) o VMware technologies (VCTA) o Any other industry COTS unified communication technologies * Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements. * Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions. * Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge DV Clearance Please send in latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
07/05/2024
Project-based
You'll have the following responsibilities * Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. * Manage and recommend on the technical direction and helps determine the optimum solution design for customers. * Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. * Drive the improvement of design and delivery capabilities for end-to-end technical solutions. * Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables. * Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. * Undertake customer migration planning and implementation. * Coordinate impact assessments and design documentation updates. * Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation. * Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. * Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. * Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource. * Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design. You'll have the following skills & experience * Hold UKSV Developed Vetting clearance. * Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines: o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP) o Video conferencing o Enterprise mobility (4-5G, EMM, MDM) o PaaS, SaaS Unified and telecommunications solutions * Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto). * Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies. * Preferably have the following professional training and/or accreditations o Cisco technologies (CCNP Collaboration) o Ribbon technologies (SBC-ISP) o Blackberry technologies (BSIP) o VMware technologies (VCP-EUC) * and any one of these: o Avaya technologies (ACIS) o Atos technologies (STI) o VMware technologies (VCTA) o Any other industry COTS unified communication technologies * Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements. * Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions. * Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge DV Clearance Please send in latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.