Senior Spacecraft Systems Engineer - Security Clearance Eligible - Oxfordshire UK (Hybrid) Lynx is working with a leading space technology company is seeking an experienced and motivated Senior Spacecraft Systems Engineer to join their dynamic and rapidly growing team at their state-of-the-art facility in Oxfordshire UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Trade-off and control platform systems budgets (mass, power, data, fuel) Produce mission-level test and verification plans, FMECA, FTA, and FDIR Perform rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Work with and guide a multi-disciplined team in the delivery of projects Requirements: Right to Work in UK and Eligible for a Security Clearance application (Mandatory) Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or another relevant discipline At least 10+ years of commercial experience in a Systems Engineering role for satellite platform architecture Knowledge of the systems and project engineering life cycle from requirements definition through to verification Experience in mission and systems architecture definition and CONOPS Good knowledge of various subsystems & engineering teams Experience in the development of systems engineering documentation Awareness of the AIT process: manufacture, assembly, functional and environmental testing Basic knowledge in areas such as debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive base salary up to £85,000 Hybrid working available (Dependent on individual role requirements) Opportunity to work with a highly talented international team on cutting-edge technology Flexible working around core hours 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday per year Life insurance and long-term sick pay Private healthcare (taxable benefit) Relocation allowance (within the UK) Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects straight away, this is an excellent opportunity to join a pioneering company in the space industry. Apply now to shape the future of space sustainability!
07/05/2024
Full time
Senior Spacecraft Systems Engineer - Security Clearance Eligible - Oxfordshire UK (Hybrid) Lynx is working with a leading space technology company is seeking an experienced and motivated Senior Spacecraft Systems Engineer to join their dynamic and rapidly growing team at their state-of-the-art facility in Oxfordshire UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Trade-off and control platform systems budgets (mass, power, data, fuel) Produce mission-level test and verification plans, FMECA, FTA, and FDIR Perform rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Work with and guide a multi-disciplined team in the delivery of projects Requirements: Right to Work in UK and Eligible for a Security Clearance application (Mandatory) Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or another relevant discipline At least 10+ years of commercial experience in a Systems Engineering role for satellite platform architecture Knowledge of the systems and project engineering life cycle from requirements definition through to verification Experience in mission and systems architecture definition and CONOPS Good knowledge of various subsystems & engineering teams Experience in the development of systems engineering documentation Awareness of the AIT process: manufacture, assembly, functional and environmental testing Basic knowledge in areas such as debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive base salary up to £85,000 Hybrid working available (Dependent on individual role requirements) Opportunity to work with a highly talented international team on cutting-edge technology Flexible working around core hours 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday per year Life insurance and long-term sick pay Private healthcare (taxable benefit) Relocation allowance (within the UK) Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects straight away, this is an excellent opportunity to join a pioneering company in the space industry. Apply now to shape the future of space sustainability!
Senior Spacecraft Systems Engineer Spacecraft Systems Oxfordshire UK, Lynx is working with an innovative space technology company to recruit for a an experienced and motivated Senior Spacecraft Systems Engineer to join the dynamic and rapidly growing team at our state-of-the-art facility in Oxford, UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Manage platform systems budgets (mass, power, data, fuel) Produce mission-level test, verification plans, FMECA, FTA, and FDIR Conduct rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Guide a multi-disciplined team in project delivery Requirements: Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or relevant discipline 10+ years of experience in Systems Engineering for satellite platform architecture Knowledge of systems and project engineering life cycle, including leading project review gates Experience in mission and systems architecture definition and CONOPS Good knowledge of subsystems & engineering teams (GNC, astrodynamics, C&DH, EPS, RCS, COM, software, ground segment & operations) Experience developing systems engineering documentation Awareness of the AIT process (manufacture, assembly, functional and environmental testing) Basic knowledge of debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive salary up to £85,000 Flexible and hybrid working options 25 days holiday (increasing to 28 days) + 8 bank holidays per year Life insurance, long term sick pay, and private healthcare Relocation allowance and visa sponsorship Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects immediately, we'd love to hear from you. Apply today and join in shaping solutions for a sustainable future in space!
07/05/2024
Full time
Senior Spacecraft Systems Engineer Spacecraft Systems Oxfordshire UK, Lynx is working with an innovative space technology company to recruit for a an experienced and motivated Senior Spacecraft Systems Engineer to join the dynamic and rapidly growing team at our state-of-the-art facility in Oxford, UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Manage platform systems budgets (mass, power, data, fuel) Produce mission-level test, verification plans, FMECA, FTA, and FDIR Conduct rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Guide a multi-disciplined team in project delivery Requirements: Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or relevant discipline 10+ years of experience in Systems Engineering for satellite platform architecture Knowledge of systems and project engineering life cycle, including leading project review gates Experience in mission and systems architecture definition and CONOPS Good knowledge of subsystems & engineering teams (GNC, astrodynamics, C&DH, EPS, RCS, COM, software, ground segment & operations) Experience developing systems engineering documentation Awareness of the AIT process (manufacture, assembly, functional and environmental testing) Basic knowledge of debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive salary up to £85,000 Flexible and hybrid working options 25 days holiday (increasing to 28 days) + 8 bank holidays per year Life insurance, long term sick pay, and private healthcare Relocation allowance and visa sponsorship Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects immediately, we'd love to hear from you. Apply today and join in shaping solutions for a sustainable future in space!
Role: Head of engineering/product lead Salary: £70,000 - £75,000 approximately really depends on skills and experience Location: Dundee Onsite 3x days per week My client is looking for a head of engineering product lead. Will be responsible for taking small physical products to market in the electronics and mechanical sector in a harsh environment. You will need to deal with the manufactures and understand how the physical product is manufactured and understand the quality standards. If you have gone to field with a product this will be a huge advantage as you may need to re-engineer a product and complete root cause analysis and DFMA. Role description and purpose The Head of Product is a critical role. Its purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have several propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we have an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacturing units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
03/05/2024
Full time
Role: Head of engineering/product lead Salary: £70,000 - £75,000 approximately really depends on skills and experience Location: Dundee Onsite 3x days per week My client is looking for a head of engineering product lead. Will be responsible for taking small physical products to market in the electronics and mechanical sector in a harsh environment. You will need to deal with the manufactures and understand how the physical product is manufactured and understand the quality standards. If you have gone to field with a product this will be a huge advantage as you may need to re-engineer a product and complete root cause analysis and DFMA. Role description and purpose The Head of Product is a critical role. Its purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have several propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we have an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacturing units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
01/05/2024
Full time
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
GenAI Developer - ASAP - Remote - Long Term Contract On behalf of our Global Key Client, RED is currently looking for a GenAI Developer. Please see details here below: Role: GenAI Developer Start Date: ASAP End Date: Long Term contract 6 months + extension Capacity : 5 days a week Location: Remote Language : English, German is a plus Job Description: Development - E3 - Senior Developer (Experience 5+ years) As a GenAI developer in the SAP BTP Foundation team, you will be involved on our first AI use case development using the BTP's LLM reference architecture. Your tasks will include Ideation, development, testing, demo set-up, ensuring the quality of AI generated content is efficient. Your technical skills in python, SAPUI5, UI development would be handy to get started quickly. More than the technical skills, it's important that you bring can-do attitude, pragmatism, and outcome-oriented mindset to be successful in this challenge. Location: Having someone in Germany would be ideal or the least in EU so the time zone would match for collaboration. Skills requirement in nutshell: - Must have skills: Python development, AI/ML development experience, Prompt engineering, SAPUI5 development, Cloud Foundry and BTP Application development - Good to have skills: Langchain development experience, chatbot building experience, can-do attitude, team-player . Very good knowledge on BTP and Cloud Foundry . Very good knowledge on Python development, as the leading technology . Experience creating AI/ML application scenarios and experience working with prompt engineering, OpenAI/Microsoft Azure OpenAI services . Experience in software development within cloud-native environments on expert level . Fluent English language skills, spoken and written . Experience in working with Open-Source software frameworks on expert level like Langchain, other LLM development frameworks . Experience working with databases including vector store . Experience working with SAP BTP, HANA Cloud If you are interested and available, please apply for immediate consideration.
30/04/2024
Project-based
GenAI Developer - ASAP - Remote - Long Term Contract On behalf of our Global Key Client, RED is currently looking for a GenAI Developer. Please see details here below: Role: GenAI Developer Start Date: ASAP End Date: Long Term contract 6 months + extension Capacity : 5 days a week Location: Remote Language : English, German is a plus Job Description: Development - E3 - Senior Developer (Experience 5+ years) As a GenAI developer in the SAP BTP Foundation team, you will be involved on our first AI use case development using the BTP's LLM reference architecture. Your tasks will include Ideation, development, testing, demo set-up, ensuring the quality of AI generated content is efficient. Your technical skills in python, SAPUI5, UI development would be handy to get started quickly. More than the technical skills, it's important that you bring can-do attitude, pragmatism, and outcome-oriented mindset to be successful in this challenge. Location: Having someone in Germany would be ideal or the least in EU so the time zone would match for collaboration. Skills requirement in nutshell: - Must have skills: Python development, AI/ML development experience, Prompt engineering, SAPUI5 development, Cloud Foundry and BTP Application development - Good to have skills: Langchain development experience, chatbot building experience, can-do attitude, team-player . Very good knowledge on BTP and Cloud Foundry . Very good knowledge on Python development, as the leading technology . Experience creating AI/ML application scenarios and experience working with prompt engineering, OpenAI/Microsoft Azure OpenAI services . Experience in software development within cloud-native environments on expert level . Fluent English language skills, spoken and written . Experience in working with Open-Source software frameworks on expert level like Langchain, other LLM development frameworks . Experience working with databases including vector store . Experience working with SAP BTP, HANA Cloud If you are interested and available, please apply for immediate consideration.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.