Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
02/05/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
02/05/2024
Full time
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
The role - IT Manager The salary - £90k - £110k The location - Edinburgh I'm working with a fantastic organisation who are a global market leader in their field as they look to add an IT Manager who will manage their IT operations and oversee IT across sites in Europe and Africa. Working closely with the organisations IT Director the successful candidate will ensure that the organisation's IT strategy is delivered to the highest standard while overseeing infrastructure, networks and software applications across multiple sites and delivering upon growth projects. The ideal candidate will have experience managing varied IT teams and large-scale IT infrastructure across multiple sites. While this is a management role it is still extremely technical, the organisation is looking for someone who can balance being hands-on with leading the team around them, with a mindset that no job is too small or too big. The role will also involve delivering upon an ongoing improvement of IT systems with the knowledge to look at the current infrastructure and applications being used and make suggestions upon improvements while balancing the IT budget. In return you'll join an organisation at a very exciting time as they continue to grow at an exceptional rate while being hands on with a number of exciting growth projects already lined up. Your day-to-day: Lead a team of approximately 30 IT staff with a range of specialties including, but not limited to, Infrastructure Engineers and Software Engineers. Deliver IT BAU across sites in Europe and Africa. Deliver an efficient and cost-effective IT department across multiple sites. Work towards delivering the IT strategy, working directly alongside the American-based IT director. Management of overall IT infrastructure, software applications, business continuity and cyber security to ensure a smooth-running IT function. Effective risk management and solution development. Liaising with stakeholders from a wide range of diverse business units. About you: You'll have extensive experience in a similar IT Management or Head of IT role, with the ability to balance being your technical knowledge, desire to be hands-on and considerable leadership skills. A strong background across the full sphere of IT, including Infrastructure, software applications, networking and cyber security. A solutions-driven mindset with the ability to react to business-critical issues as they arise. Experience managing large teams based both on-site and remotely. Experience managing IT budgets across multiple sites. Great people skills, with the ability to manage your team, liaise with key stakeholders and liaise with the senior leadership team. Due to the nature of this role, it could close at any time, if this role is the right fit for you then please apply now.
02/05/2024
Full time
The role - IT Manager The salary - £90k - £110k The location - Edinburgh I'm working with a fantastic organisation who are a global market leader in their field as they look to add an IT Manager who will manage their IT operations and oversee IT across sites in Europe and Africa. Working closely with the organisations IT Director the successful candidate will ensure that the organisation's IT strategy is delivered to the highest standard while overseeing infrastructure, networks and software applications across multiple sites and delivering upon growth projects. The ideal candidate will have experience managing varied IT teams and large-scale IT infrastructure across multiple sites. While this is a management role it is still extremely technical, the organisation is looking for someone who can balance being hands-on with leading the team around them, with a mindset that no job is too small or too big. The role will also involve delivering upon an ongoing improvement of IT systems with the knowledge to look at the current infrastructure and applications being used and make suggestions upon improvements while balancing the IT budget. In return you'll join an organisation at a very exciting time as they continue to grow at an exceptional rate while being hands on with a number of exciting growth projects already lined up. Your day-to-day: Lead a team of approximately 30 IT staff with a range of specialties including, but not limited to, Infrastructure Engineers and Software Engineers. Deliver IT BAU across sites in Europe and Africa. Deliver an efficient and cost-effective IT department across multiple sites. Work towards delivering the IT strategy, working directly alongside the American-based IT director. Management of overall IT infrastructure, software applications, business continuity and cyber security to ensure a smooth-running IT function. Effective risk management and solution development. Liaising with stakeholders from a wide range of diverse business units. About you: You'll have extensive experience in a similar IT Management or Head of IT role, with the ability to balance being your technical knowledge, desire to be hands-on and considerable leadership skills. A strong background across the full sphere of IT, including Infrastructure, software applications, networking and cyber security. A solutions-driven mindset with the ability to react to business-critical issues as they arise. Experience managing large teams based both on-site and remotely. Experience managing IT budgets across multiple sites. Great people skills, with the ability to manage your team, liaise with key stakeholders and liaise with the senior leadership team. Due to the nature of this role, it could close at any time, if this role is the right fit for you then please apply now.
ServiceNow Consultant (ITOM OR ITAM) - Permanent - UK Remote - up to £90k Base salary + Bonus & Benefits We need an experienced ServiceNow Consultant with experience of ITOM and/or ITAM modules for a permanent role, remote working in the UK. You will support our clients customers in their ITAM and/or ITOM processes within their ServiceNow platform. You will do this both at strategic/technical level, by thinking along about the best way of implementing ITAM and/or ITOM in complex infrastructures and the ServiceNow platform, and in the day-to-day advice and practical support in the field of technical solutions to support an ITAM/ITOM policy. You'll be aware of every conceivable aspect that plays a role, from security to stakeholder management, from the necessary preconditions for collecting the right data within the ServiceNow Platform to the practical thinking about, collaboration on and realisation of discovery (ITOM). You will be supported by an established ServiceNow Team, technical and business consultants and the project and service managers who will provide you with the necessary additional knowledge and information to do your job optimally. You will be part of a strong team that assists the client in achieving its strategic ITAM.& ITOM objectives. Ideally you will have extensive experience with the ServiceNow Platform, have experience in corporate IT services and complex enterprise IT environments, Experience implementing ServiceNow ITOM or similar discovery tooling and/or ITOM (Discovery) experience. Experience setting up integrations with technologies such as Operating Systems, Virtualisation, Databases, Clustered Applications, Network Devices and Storage as well as experience with Cloud providers such as Microsoft Azure, Amazon Web Services, IBM Cloud, VMware Cloud and Google Cloud Platform. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
02/05/2024
Full time
ServiceNow Consultant (ITOM OR ITAM) - Permanent - UK Remote - up to £90k Base salary + Bonus & Benefits We need an experienced ServiceNow Consultant with experience of ITOM and/or ITAM modules for a permanent role, remote working in the UK. You will support our clients customers in their ITAM and/or ITOM processes within their ServiceNow platform. You will do this both at strategic/technical level, by thinking along about the best way of implementing ITAM and/or ITOM in complex infrastructures and the ServiceNow platform, and in the day-to-day advice and practical support in the field of technical solutions to support an ITAM/ITOM policy. You'll be aware of every conceivable aspect that plays a role, from security to stakeholder management, from the necessary preconditions for collecting the right data within the ServiceNow Platform to the practical thinking about, collaboration on and realisation of discovery (ITOM). You will be supported by an established ServiceNow Team, technical and business consultants and the project and service managers who will provide you with the necessary additional knowledge and information to do your job optimally. You will be part of a strong team that assists the client in achieving its strategic ITAM.& ITOM objectives. Ideally you will have extensive experience with the ServiceNow Platform, have experience in corporate IT services and complex enterprise IT environments, Experience implementing ServiceNow ITOM or similar discovery tooling and/or ITOM (Discovery) experience. Experience setting up integrations with technologies such as Operating Systems, Virtualisation, Databases, Clustered Applications, Network Devices and Storage as well as experience with Cloud providers such as Microsoft Azure, Amazon Web Services, IBM Cloud, VMware Cloud and Google Cloud Platform. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
01/05/2024
Full time
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
01/05/2024
Full time
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Technical Lead Cloud Architect Azure and Infrastructure Birmingham - twice a week in office £100,000 - £120,000 plus bonus and benefits Other Job Title: Azure Cloud Architect; Cloud Infrastructure Manager; Azure Infrastructure Specialist. Ideally people that have Azure Solutions Architect Certification or Azure Network Administrator Certification etc Must have Azure Landing zone experience Must have security/Firewalls experience IT Cloud Infrastructure Architecture Design Lead role - MUST HAVE team leadership or management experience and qualities TOP TIER financial services firm in Birmingham looking.
01/05/2024
Full time
Technical Lead Cloud Architect Azure and Infrastructure Birmingham - twice a week in office £100,000 - £120,000 plus bonus and benefits Other Job Title: Azure Cloud Architect; Cloud Infrastructure Manager; Azure Infrastructure Specialist. Ideally people that have Azure Solutions Architect Certification or Azure Network Administrator Certification etc Must have Azure Landing zone experience Must have security/Firewalls experience IT Cloud Infrastructure Architecture Design Lead role - MUST HAVE team leadership or management experience and qualities TOP TIER financial services firm in Birmingham looking.
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Spectrum IT Recruitment (South) Ltd
Ringwood, Hampshire
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
PORTFOLIO ASSET MANAGER - PERMANENT - THEALE - HYBRID Portfolio Asset Manager(Telecom) Permanent Location - Theale (Hybrid three days in the office) We are hiring a Portfolio Asset Manager to manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail, TFL, Water Companies, Councils, Heathrow,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. To be responsible for a) the delivery of property-related projects/transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract/commercial Management Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Achieve this through structured portfolio account plans. The key objectives are to: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Limit - Client's exposure to additional costs by implementing mitigation plans to limit risk Develop and deliver new initiatives to reduce/avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Manage the relationship and be the "go to" person/initial point of contact for all issues and then assisting the responsible functional departments in their resolution, building a positive relationship that will drive and support delivery of business objectives and help client become a "best in class" property company Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Please apply via this ad in the first instance or send a CV with covering note or contact me (see below). Project People is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
PORTFOLIO ASSET MANAGER - PERMANENT - THEALE - HYBRID Portfolio Asset Manager(Telecom) Permanent Location - Theale (Hybrid three days in the office) We are hiring a Portfolio Asset Manager to manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail, TFL, Water Companies, Councils, Heathrow,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. To be responsible for a) the delivery of property-related projects/transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract/commercial Management Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Achieve this through structured portfolio account plans. The key objectives are to: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Limit - Client's exposure to additional costs by implementing mitigation plans to limit risk Develop and deliver new initiatives to reduce/avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Manage the relationship and be the "go to" person/initial point of contact for all issues and then assisting the responsible functional departments in their resolution, building a positive relationship that will drive and support delivery of business objectives and help client become a "best in class" property company Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Please apply via this ad in the first instance or send a CV with covering note or contact me (see below). Project People is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
30/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Spectrum IT Recruitment (South) Ltd
Eastleigh, Hampshire
Senior Software Architect - SaaS, Software, Agile, Cloud, C#, Azure We are looking for an experienced Architect to join a global SaaS/Software technology company providing market leading solutions across a range of financial, security and government markets. The role of Software Architect overseas a global remit of products and teams, providing high level architecture that enables the efficient and accurate develop and implementation of complex software products. Your stakeholders will be Product Managers, Solutions Architects and the software development teams of which there are 8 teams across the UK, India and Europe. We are looking for experience with bespoke software products and working with teams to design systems and solutions using in-house development, rather than off-the-shelf solutions. Essential Skills/Experience Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience working with Product Managers and Product Owners to define achievable product features. Experience of work in an Agile Development Environment. Experience providing technical management to global teams. Evidence of an ability to assess and introduce new technologies to a team. Experienced with producing high level systems designs across multiple products with multi-functional assets. Experience in writing Technical Systems/Solutions Documentation Highly beneficial skills/experience Experience working within government, finance, security or a regulated industry. Experience providing solutions hosted in Microsoft Azure and/or multi tenanted cloud services. Experience of managing large data stores. Ability to prototype in a modern programming language C#, JavaScript, PowerShell or similar. Understanding of the principles of network security, authentication and authorization. Working practices of the role: The position is located between Southampton and Fareham in Hampshire. The position offers hybrid working, onsite 2 days a week as a minimum. They offer flexible working hours, competitive salary and a generous bonus, pension and benefits. To apply, please send your CV and any covering information to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Senior Software Architect - SaaS, Software, Agile, Cloud, C#, Azure We are looking for an experienced Architect to join a global SaaS/Software technology company providing market leading solutions across a range of financial, security and government markets. The role of Software Architect overseas a global remit of products and teams, providing high level architecture that enables the efficient and accurate develop and implementation of complex software products. Your stakeholders will be Product Managers, Solutions Architects and the software development teams of which there are 8 teams across the UK, India and Europe. We are looking for experience with bespoke software products and working with teams to design systems and solutions using in-house development, rather than off-the-shelf solutions. Essential Skills/Experience Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience working with Product Managers and Product Owners to define achievable product features. Experience of work in an Agile Development Environment. Experience providing technical management to global teams. Evidence of an ability to assess and introduce new technologies to a team. Experienced with producing high level systems designs across multiple products with multi-functional assets. Experience in writing Technical Systems/Solutions Documentation Highly beneficial skills/experience Experience working within government, finance, security or a regulated industry. Experience providing solutions hosted in Microsoft Azure and/or multi tenanted cloud services. Experience of managing large data stores. Ability to prototype in a modern programming language C#, JavaScript, PowerShell or similar. Understanding of the principles of network security, authentication and authorization. Working practices of the role: The position is located between Southampton and Fareham in Hampshire. The position offers hybrid working, onsite 2 days a week as a minimum. They offer flexible working hours, competitive salary and a generous bonus, pension and benefits. To apply, please send your CV and any covering information to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
29/04/2024
Full time
Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.