Real Time Consultants Ltd
Bristol, Somerset
10/05/2024
Full time
Senior Escaltions Engineer, 3rd Line Support, Microsoft 365, Active Directory, Hyper V, Back Up Replication, Hybrid Working Our growing MSP is looking recruit and additon Senior Escalations Engineer with 2 years 3rd Line Support. To work across their varied client base providing support to the Service Desk team. The candidate will have experience as Escaltions Engineer or 2 years experience working within 3rd Line support ideally with in an MSP environment. Primary supporting Microsoft technologies Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Other Technologies supported Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occasionally). Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + Ethernet, FTTC/SoGEA/FTTP. Benefits Budget for Relevant exams and qualifications 24 days annual leave Flexible work from home policy Health cash plan Life Insurance Cycle Scheme/TechScheme Enhanced maternity and paternity policies Regular fully paid socials Perks portal - Highstreet deals and discounts