NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
15/05/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
15/05/2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
IT Support Technician Hull (East Yorkshire) Permanent £25,000 + Benefits IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). Enhanced DBS certificate preferred, but not essential. A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally June/July 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred, but not essential. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
15/05/2024
Full time
IT Support Technician Hull (East Yorkshire) Permanent £25,000 + Benefits IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). Enhanced DBS certificate preferred, but not essential. A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally June/July 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred, but not essential. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
13/05/2024
Full time
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.