Your new company Hays are working with an organisation based in Avonmouth, Bristol to support with the recruitment for a permanent Application Support Analyst. The role is paying up to £35,000pa + benefits and bonus and the organisation offers hybrid working, 3 days on site per week. This organisation are going through an exciting growth period and have implemented a new digital roadmap to support this. Your new role In the role, you will work in the IT services function to provide technical knowledge & second line support to end users within the organisation. You will support users across bespoke application set up & integration whilst also training and supporting them. You will work closely with the service desk but also support in IT project delivery in line with the organisations strategic plans. What you'll need to succeed To be considered for this role, you will need to have worked in a similar application support/technical support based role. You will need to have excellent communication skills and a customer-centric approach. You must also have good time management skills and be able to work in a dynamic, high-volume environment. Exposure with Excel, specifically using multiple data sources within pivot tables, would be beneficial, as would experience using Microsoft Central dynamics 365 business Central. Exposure to ITIL standards & frameworks would also be beneficial. If you have experience with point of sale solutions & applications, that would be advantageous. What you'll get in return In return, you will work for an established business, which is currently experiencing exciting growth. You'll work for a friendly team with a great culture & working environment. You will also be exposed to internal development & career progression. The salary on offer is c£35,000 & benefits and the role offers hybrid working (3 days per week). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Your new company Hays are working with an organisation based in Avonmouth, Bristol to support with the recruitment for a permanent Application Support Analyst. The role is paying up to £35,000pa + benefits and bonus and the organisation offers hybrid working, 3 days on site per week. This organisation are going through an exciting growth period and have implemented a new digital roadmap to support this. Your new role In the role, you will work in the IT services function to provide technical knowledge & second line support to end users within the organisation. You will support users across bespoke application set up & integration whilst also training and supporting them. You will work closely with the service desk but also support in IT project delivery in line with the organisations strategic plans. What you'll need to succeed To be considered for this role, you will need to have worked in a similar application support/technical support based role. You will need to have excellent communication skills and a customer-centric approach. You must also have good time management skills and be able to work in a dynamic, high-volume environment. Exposure with Excel, specifically using multiple data sources within pivot tables, would be beneficial, as would experience using Microsoft Central dynamics 365 business Central. Exposure to ITIL standards & frameworks would also be beneficial. If you have experience with point of sale solutions & applications, that would be advantageous. What you'll get in return In return, you will work for an established business, which is currently experiencing exciting growth. You'll work for a friendly team with a great culture & working environment. You will also be exposed to internal development & career progression. The salary on offer is c£35,000 & benefits and the role offers hybrid working (3 days per week). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
We are currently recruiting for an Opics Engineer to join an international investment bank and help with the decommissioning of the Opics software. As an Opics Support Engineer, you will play a pivotal role in our technology transformation journey. You will be responsible for the meticulous decommissioning of our Opics application, working closely with cross-functional teams to ensure minimal disruption and optimal performance throughout the process. Key Responsibilities: Support the decommissioning process of the Opics application, adhering to project timelines and quality standards. Collaborate with IT, operations, and business units to gather requirements and execute decommissioning plans. Troubleshoot and resolve any issues related to the Opics application during the decommissioning phase. Maintain comprehensive documentation and provide regular updates to stakeholders. Ensure compliance with regulatory and security standards throughout the decommissioning process. What We're Looking For: Proven experience with Opics application support and decommissioning in a financial services environment. Strong understanding of investment banking operations and technology infrastructure. Excellent problem-solving skills and the ability to work under pressure. Exceptional communication skills, with the ability to convey technical information to non-technical stakeholders. A proactive and collaborative approach to working with cross-functional teams. Please submit your CV in order to be considered for this role Your International Talent Provider iKas International Limited is providing recruitment services for this role. By clicking 'APPLY NOW', you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the iKas Privacy Statement.
17/05/2024
Project-based
We are currently recruiting for an Opics Engineer to join an international investment bank and help with the decommissioning of the Opics software. As an Opics Support Engineer, you will play a pivotal role in our technology transformation journey. You will be responsible for the meticulous decommissioning of our Opics application, working closely with cross-functional teams to ensure minimal disruption and optimal performance throughout the process. Key Responsibilities: Support the decommissioning process of the Opics application, adhering to project timelines and quality standards. Collaborate with IT, operations, and business units to gather requirements and execute decommissioning plans. Troubleshoot and resolve any issues related to the Opics application during the decommissioning phase. Maintain comprehensive documentation and provide regular updates to stakeholders. Ensure compliance with regulatory and security standards throughout the decommissioning process. What We're Looking For: Proven experience with Opics application support and decommissioning in a financial services environment. Strong understanding of investment banking operations and technology infrastructure. Excellent problem-solving skills and the ability to work under pressure. Exceptional communication skills, with the ability to convey technical information to non-technical stakeholders. A proactive and collaborative approach to working with cross-functional teams. Please submit your CV in order to be considered for this role Your International Talent Provider iKas International Limited is providing recruitment services for this role. By clicking 'APPLY NOW', you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the iKas Privacy Statement.
IT Support Analyst - Bristol - £20,000 to £25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees. Responsibilities: Provide first-line technical support to internal users via phone, email, or in person. Troubleshoot hardware, software, and network issues, and escalate problems when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up and maintain user accounts and access permissions. Monitor and maintain computer systems and networks. Assist with IT projects and initiatives such as software upgrades and system migrations. Document IT procedures, configurations, and troubleshooting steps. Conduct user training on IT systems and tools. Stay updated with emerging technologies and trends in IT support. Requirements: Proven experience as an IT Support Analyst or similar role. Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking. Experience with Active Directory and IT security best practice. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation. Relevant certifications (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary based on experience. Working from home x2 days per week Opportunities for professional development and training. For more information on this central Bristol based role please contact (see below) IT Support Analyst - Bristol - £20,000 to £25,000
17/05/2024
Full time
IT Support Analyst - Bristol - £20,000 to £25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees. Responsibilities: Provide first-line technical support to internal users via phone, email, or in person. Troubleshoot hardware, software, and network issues, and escalate problems when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up and maintain user accounts and access permissions. Monitor and maintain computer systems and networks. Assist with IT projects and initiatives such as software upgrades and system migrations. Document IT procedures, configurations, and troubleshooting steps. Conduct user training on IT systems and tools. Stay updated with emerging technologies and trends in IT support. Requirements: Proven experience as an IT Support Analyst or similar role. Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking. Experience with Active Directory and IT security best practice. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation. Relevant certifications (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary based on experience. Working from home x2 days per week Opportunities for professional development and training. For more information on this central Bristol based role please contact (see below) IT Support Analyst - Bristol - £20,000 to £25,000
Application Support Analyst - Must have solid ERP exp Excellent opportunity has arisen for an Application Support Analyst (With solid ERP exp) to join our clients, a prestigious retail brand, on a permanent basis in Bristol. The successful Application Support Analyst will primarily be responsible for supporting new setup processes for our client ie configuration, testing, hardware etc and supporting both on and off site end users, POS application setup/integration and UAT testing. Dealing with 2nd line (some 3rd) Service tickets and the opportunity to deliver IT elements of broader projects. To be considered for this position it is essential that you have solid experience of Microsoft Dynamics 365 Business Central , or a similar ERP. This position is a hybrid working model with 3 days on site in Bristol and the remainder working remotely. Location: Bristol, 3 days on site with remainder working remotely Duration: Permanent Salary: Up to £35K
17/05/2024
Full time
Application Support Analyst - Must have solid ERP exp Excellent opportunity has arisen for an Application Support Analyst (With solid ERP exp) to join our clients, a prestigious retail brand, on a permanent basis in Bristol. The successful Application Support Analyst will primarily be responsible for supporting new setup processes for our client ie configuration, testing, hardware etc and supporting both on and off site end users, POS application setup/integration and UAT testing. Dealing with 2nd line (some 3rd) Service tickets and the opportunity to deliver IT elements of broader projects. To be considered for this position it is essential that you have solid experience of Microsoft Dynamics 365 Business Central , or a similar ERP. This position is a hybrid working model with 3 days on site in Bristol and the remainder working remotely. Location: Bristol, 3 days on site with remainder working remotely Duration: Permanent Salary: Up to £35K
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
17/05/2024
Full time
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
16/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
16/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
16/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Principal Java Risk Management Software Engineer. Candidate will develop and maintain risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. Candidate will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand the technical capabilities for model development, back-testing and monitoring. Responsibilities: Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, back-testing and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Experience with productivity tools such as Jira, Confluence, MS Office. Experience with Scripting languages such as Python is a plus. Experience with numerical libraries and/or scientific computing is a plus.
16/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Principal Java Risk Management Software Engineer. Candidate will develop and maintain risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. Candidate will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand the technical capabilities for model development, back-testing and monitoring. Responsibilities: Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, back-testing and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Experience with productivity tools such as Jira, Confluence, MS Office. Experience with Scripting languages such as Python is a plus. Experience with numerical libraries and/or scientific computing is a plus.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Risk Management Software Engineering. Candidate will be responsible for functions within Quantitative Risk Management for developing and maintaining risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. Responsibilities: Collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, back-testing and monitoring. Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, back-testing and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Provide hands-on technical leadership and active coordination of tasks and priorities. Provide guidance and support for the team and reporting for the management. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Experience with productivity tools such as Jira, Confluence, MS Office. Experience with Scripting languages such as Python is a plus. Experience with numerical libraries and/or scientific computing is a plus.
16/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Risk Management Software Engineering. Candidate will be responsible for functions within Quantitative Risk Management for developing and maintaining risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. Responsibilities: Collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, back-testing and monitoring. Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, back-testing and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Provide hands-on technical leadership and active coordination of tasks and priorities. Provide guidance and support for the team and reporting for the management. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Experience with productivity tools such as Jira, Confluence, MS Office. Experience with Scripting languages such as Python is a plus. Experience with numerical libraries and/or scientific computing is a plus.
Director, Software Engineering - Quantitative Risk Management Applications SALARY: $200k - $230k flex plus 27% bonus LOCATION: Chicago, il Hybrid 3 days onsite, 2 days remote You will manage six plus people and help build the framewrok within the quantitative management platform developing software applications and solutions. Java C++ python automation devops cicd aws terraform Kubernetes SQL docker helm masters or Phd This role is responsible for one or more functions within Quantitative Risk Management (QRM) who develops and maintains risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. This role will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, backtesting and monitoring. Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, backtesting and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Education and/or Experience: Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas
16/05/2024
Full time
Director, Software Engineering - Quantitative Risk Management Applications SALARY: $200k - $230k flex plus 27% bonus LOCATION: Chicago, il Hybrid 3 days onsite, 2 days remote You will manage six plus people and help build the framewrok within the quantitative management platform developing software applications and solutions. Java C++ python automation devops cicd aws terraform Kubernetes SQL docker helm masters or Phd This role is responsible for one or more functions within Quantitative Risk Management (QRM) who develops and maintains risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. This role will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, backtesting and monitoring. Develop and maintain software and environments used to implement and test systems for pricing, margin risk and stress testing of financial products and derivatives. Configure and manage resources in the local and AWS cloud environments and deploy QRM's software on these resources. Develop CI/CD pipelines. Configure, execute, and monitor execution pipelines for model testing, backtesting and monitoring. Contribute to development of QRM's databases and ETLs. Integrate model prototypes, model library and model testing tools using best industry practices and innovations. Create unit and integration tests; build and enhance test automation tools. Participate in code reviews and demo accomplishments. Write technical documentation and user manuals. Provide production support and perform troubleshooting. Qualifications: Strong programming skills. Able to read and/or write code using a programming language (eg, Java, C++, Python, etc.) in a collaborative software development setting: The role requires advanced coding, database and environment manipulation skills. Track record of complex production implementations and a demonstrated ability in developing and maintaining enterprise level software, including in the cloud environment. Proficiency in technical and/or scientific documentation (eg, white papers, user guides, etc.) Strong problem-solving skills: Be able to accurately identify a problem's source, severity, and impact to determine possible solutions and needed resources. Experience with Agile/SCRUM or another rapid development framework. Financial products knowledge is a plus: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Background in Financial mathematics is a plus: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Technical Skills: Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, PyTest, etc.). Experience with high performance and distributed computing. Education and/or Experience: Master's degree or equivalent in a computational or numerical field such as computer science, information systems, mathematics, physics 10+ years of experience as a software developer with exposure to the cloud or high-performance computing areas
Dynamics 365 Environments & Security Analyst Food Manufacturer Remote 3x per week On-site 2x per week in the North West of England £45,000 - £55,000 per annum (Interviews available Monday 20th May) As an Environmental Services Analyst, you will be responsible for delivering services, support, and maintenance for our clients system/software environments and assisting in related projects. Working within a team of environmental service analysts, you will support and improve the applications in their portfolio. Your role includes ensuring effective support across the portfolio and maintaining knowledge of other systems. You will need technical expertise in environmental software management and experience in managing and troubleshooting technical issues. Day to day duties: Manage and support system/software environments and associated technologies. Guide and manage updates to keep products aligned with Microsoft guidelines. Assist in gathering requirements and provide design guidance for system environment projects. Manage development, customizations, and integrations to meet business needs. Review design proposals and provide technical direction and recommendations. Communicate effectively with internal and external teams. Work with implementation teams to develop solution proposals, including scope, assumptions, implementation plans, and technology options. Stay informed about third-party software vendors to leverage complementary offerings and compare solutions. Provide best practices and solution alternatives in functional or technical design documents. Offer additional technical support for other solutions within the application portfolio. Continuously update supporting documentation within the application portfolio. Requirements: (Please don't apply if you don't have the below) 3+ years of experience managing system/software environments. Strong experience with D365FO security and environments. Experience in implementing, configuring, and updating software/system environments. Proven ability to create innovative solutions to solve complex business requirements and streamline/automate business processes. Strong analytical, problem-solving, organizational, interpersonal, and communication skills. Experience creating functional and technical specifications for improvement projects, including configuration changes, data migration, and system integrations. Experience building and configuring business workflows. Ability to schedule work and ensure timely completion. Strong experience within ADO, SYS Admin & LCS Environments. Get in touch and send your up-to-date CV to (see below)/CLICK APPLY (My client does not offer sponsorhip for this position)
16/05/2024
Full time
Dynamics 365 Environments & Security Analyst Food Manufacturer Remote 3x per week On-site 2x per week in the North West of England £45,000 - £55,000 per annum (Interviews available Monday 20th May) As an Environmental Services Analyst, you will be responsible for delivering services, support, and maintenance for our clients system/software environments and assisting in related projects. Working within a team of environmental service analysts, you will support and improve the applications in their portfolio. Your role includes ensuring effective support across the portfolio and maintaining knowledge of other systems. You will need technical expertise in environmental software management and experience in managing and troubleshooting technical issues. Day to day duties: Manage and support system/software environments and associated technologies. Guide and manage updates to keep products aligned with Microsoft guidelines. Assist in gathering requirements and provide design guidance for system environment projects. Manage development, customizations, and integrations to meet business needs. Review design proposals and provide technical direction and recommendations. Communicate effectively with internal and external teams. Work with implementation teams to develop solution proposals, including scope, assumptions, implementation plans, and technology options. Stay informed about third-party software vendors to leverage complementary offerings and compare solutions. Provide best practices and solution alternatives in functional or technical design documents. Offer additional technical support for other solutions within the application portfolio. Continuously update supporting documentation within the application portfolio. Requirements: (Please don't apply if you don't have the below) 3+ years of experience managing system/software environments. Strong experience with D365FO security and environments. Experience in implementing, configuring, and updating software/system environments. Proven ability to create innovative solutions to solve complex business requirements and streamline/automate business processes. Strong analytical, problem-solving, organizational, interpersonal, and communication skills. Experience creating functional and technical specifications for improvement projects, including configuration changes, data migration, and system integrations. Experience building and configuring business workflows. Ability to schedule work and ensure timely completion. Strong experience within ADO, SYS Admin & LCS Environments. Get in touch and send your up-to-date CV to (see below)/CLICK APPLY (My client does not offer sponsorhip for this position)
Genius (Underwriting) Business Analyst Hybrid: x 2 per week on site, Central London Join a leading global insurance company in their IT Underwriting team. The key responsibility is the maintenance of Genius, the key Underwriting application. We are therefore looking for someone with extensive experience and usage of the product. What you will be doing: BAU of Genius Support the business users, offering first-line user support Testing Scripting and execution Who we are looking for: Extensive experience in configuring Genius Experience in working in an Agile methodology, Jira is desirable Industry knowledge Support experience, strong communication skills Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
16/05/2024
Full time
Genius (Underwriting) Business Analyst Hybrid: x 2 per week on site, Central London Join a leading global insurance company in their IT Underwriting team. The key responsibility is the maintenance of Genius, the key Underwriting application. We are therefore looking for someone with extensive experience and usage of the product. What you will be doing: BAU of Genius Support the business users, offering first-line user support Testing Scripting and execution Who we are looking for: Extensive experience in configuring Genius Experience in working in an Agile methodology, Jira is desirable Industry knowledge Support experience, strong communication skills Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to company operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
16/05/2024
Full time
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to company operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Project-based
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
One of our leading PLC clients is looking for a Data & Analytics Manager to support a major tech-driven transformation agenda within the business. Role: Data & Analytics Governance and Management Manager Salary: £60k - £80k depending on experience Location: 2-3 days a week in a Midlands office Hiring Manager describes the role as: "We are seeking a Data & Analytics Manager who will be the link between the business and 3rd party suppliers from a D&A perspective to ensure successful delivery of various tech-driven transformation programmes as part of our wider change agenda. You will be responsible for leading a team of D&A Analysts, within the IT Function, to understand core business problems and identify solutions/best practice for data and analytics. We are currently undergoing a significant company-wide target operating model change agenda, that will be predominantly tech-driven and this role will play a big part in supporting the success of this major change. Your role will be to work with the various business functions and 3rd party suppliers to ensure D&A delivery and operations are held to the required performance standard and result in successful transformation initiatives." Responsibilities: Oversee D&A services to meet the requirements of the businesses, ensuring best practice is adhered too Develop and deliver end-to-end data architecture principles, standards and enterprise data model Produce data-driven insights to support more informed decision making across the business Overseeing the analysis of large datasets to extract meaningful insights and trends, working with the business to translate business requirements into the development of analytics and data science solutions Identifying and mitigating risks associated with data management Ensure compliance with IT governance and regulations Key requirements: Experience working in IT and D&A leadership roles, developing pragmatic D&A strategies Supported the delivery of major transformational change through being the link between the business, technical teams and 3rd party suppliers within Data & Analytics Extensive experience within data management and data governance within a complex large organisation Have led and managed teams of D&A analysts, developing their skills to ensure best practice Strong Stakeholder management skills, able to engage with stakeholders at all levels of the business This is a permanent opportunity , with 2-3 days a week travel required to a Midlands location. If you feel you match the above requirements, then please apply with your updated CV. Please note, due to the number of applications we may not be able to respond to all unsuccessful applicants.
15/05/2024
Full time
One of our leading PLC clients is looking for a Data & Analytics Manager to support a major tech-driven transformation agenda within the business. Role: Data & Analytics Governance and Management Manager Salary: £60k - £80k depending on experience Location: 2-3 days a week in a Midlands office Hiring Manager describes the role as: "We are seeking a Data & Analytics Manager who will be the link between the business and 3rd party suppliers from a D&A perspective to ensure successful delivery of various tech-driven transformation programmes as part of our wider change agenda. You will be responsible for leading a team of D&A Analysts, within the IT Function, to understand core business problems and identify solutions/best practice for data and analytics. We are currently undergoing a significant company-wide target operating model change agenda, that will be predominantly tech-driven and this role will play a big part in supporting the success of this major change. Your role will be to work with the various business functions and 3rd party suppliers to ensure D&A delivery and operations are held to the required performance standard and result in successful transformation initiatives." Responsibilities: Oversee D&A services to meet the requirements of the businesses, ensuring best practice is adhered too Develop and deliver end-to-end data architecture principles, standards and enterprise data model Produce data-driven insights to support more informed decision making across the business Overseeing the analysis of large datasets to extract meaningful insights and trends, working with the business to translate business requirements into the development of analytics and data science solutions Identifying and mitigating risks associated with data management Ensure compliance with IT governance and regulations Key requirements: Experience working in IT and D&A leadership roles, developing pragmatic D&A strategies Supported the delivery of major transformational change through being the link between the business, technical teams and 3rd party suppliers within Data & Analytics Extensive experience within data management and data governance within a complex large organisation Have led and managed teams of D&A analysts, developing their skills to ensure best practice Strong Stakeholder management skills, able to engage with stakeholders at all levels of the business This is a permanent opportunity , with 2-3 days a week travel required to a Midlands location. If you feel you match the above requirements, then please apply with your updated CV. Please note, due to the number of applications we may not be able to respond to all unsuccessful applicants.
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. Position Overview: Reporting directly to the Operations Director the role will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Dynamics. This individual will collaborate and support the Ops Director in harnessing the full potential of the Microsoft investments. Key Responsibilities : Microsoft Applications Optimisation: Lead efforts to optimise the use of Microsoft applications across the organisation. Data Cleansing and Accuracy: Ensure data integrity by implementing rigorous data cleansing procedures and maintaining high levels of accuracy in all systems. User Needs Assessment: Work alongside the Operations Director to understand user requirements and identify opportunities for improvement in application usage. Recommendation and Implementation: Recommend actionable insights and strategies to improve operational efficiency's, streamline processes, and enhance data reporting accuracy. Training and Support: Provide training and ongoing support to users to facilitate the adoption of best practices and maximise the benefits of Microsoft applications. Collaboration: Collaborate cross-functionally with various departments to align IT solutions with business objectives and drive continuous improvement. What We Are Looking For In You : Proven experience in using Microsoft applications Experience in data cleansing and ensuring data accuracy. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Analytic mindset with a keen eye for detail and problem-solving abilities. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about leveraging technology to drive business success and thrive in a dynamic environment, we would love to hear from you. Please submit your CV via the "Apply" button or email (see below) for more details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
15/05/2024
Full time
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. Position Overview: Reporting directly to the Operations Director the role will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Dynamics. This individual will collaborate and support the Ops Director in harnessing the full potential of the Microsoft investments. Key Responsibilities : Microsoft Applications Optimisation: Lead efforts to optimise the use of Microsoft applications across the organisation. Data Cleansing and Accuracy: Ensure data integrity by implementing rigorous data cleansing procedures and maintaining high levels of accuracy in all systems. User Needs Assessment: Work alongside the Operations Director to understand user requirements and identify opportunities for improvement in application usage. Recommendation and Implementation: Recommend actionable insights and strategies to improve operational efficiency's, streamline processes, and enhance data reporting accuracy. Training and Support: Provide training and ongoing support to users to facilitate the adoption of best practices and maximise the benefits of Microsoft applications. Collaboration: Collaborate cross-functionally with various departments to align IT solutions with business objectives and drive continuous improvement. What We Are Looking For In You : Proven experience in using Microsoft applications Experience in data cleansing and ensuring data accuracy. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Analytic mindset with a keen eye for detail and problem-solving abilities. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about leveraging technology to drive business success and thrive in a dynamic environment, we would love to hear from you. Please submit your CV via the "Apply" button or email (see below) for more details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
NO SPONSORSHIP Oracle Business Systems Analyst SALARY: $135K PLUS 10%BONUS 5% PAID QUARTERLY LOCATION: CHEMLSFORD, MA SELLING POINTS:70% functional and 30% technical configuration and implementation of oracle fusion SCM modules manufacturing quality purchasing inventory cost managements supply chain planning support We are looking for a seasoned Business System Analyst with extensive experience in Oracle Fusion Supply Chain Management (SCM) applications. The ideal candidate will be responsible for implementing, configuring, and supporting our Oracle Fusion SCM solutions to optimize our supply chain processes. If you have a passion for analysing complex business scenarios and providing innovative tech solutions, we'd like to meet you. Key Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Coordinate with other IT teams to ensure integration with other systems and platforms. Required Qualifications and Experience: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Strong problem-solving skills, analytical mindset, and attention to detail. Excellent communication and interpersonal skills, with an ability to interact at all levels of the organization. Preferred Qualifications Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.
14/05/2024
Full time
NO SPONSORSHIP Oracle Business Systems Analyst SALARY: $135K PLUS 10%BONUS 5% PAID QUARTERLY LOCATION: CHEMLSFORD, MA SELLING POINTS:70% functional and 30% technical configuration and implementation of oracle fusion SCM modules manufacturing quality purchasing inventory cost managements supply chain planning support We are looking for a seasoned Business System Analyst with extensive experience in Oracle Fusion Supply Chain Management (SCM) applications. The ideal candidate will be responsible for implementing, configuring, and supporting our Oracle Fusion SCM solutions to optimize our supply chain processes. If you have a passion for analysing complex business scenarios and providing innovative tech solutions, we'd like to meet you. Key Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Coordinate with other IT teams to ensure integration with other systems and platforms. Required Qualifications and Experience: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Strong problem-solving skills, analytical mindset, and attention to detail. Excellent communication and interpersonal skills, with an ability to interact at all levels of the organization. Preferred Qualifications Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.