Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
03/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
03/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
Senior Infrastructure Engineer/Azure/DevOps focus Surrey or Hampshire/Hybrid/WFH £60,000 to £65,000 + £4-5,000 oncall/overtime, plus bonus excellent benefits and growth potential (fantastic employer)/Surrey or Hampshire albeit 1, possibly 2 days per week in the office This role is a hybrid position and can be based in either their Dorking (Surrey) or Basingstoke (Hampshire) offices with the expectation of being in the office 4 - 6 times per month. The overall package is worth around £80-85k. A leading financial services company are recruiting for a Senior Infrastructure Engineer to take a lead position within their infrastructure team: - with a requirement to be a senior technical engineer and lead by example. - a core element of this role is having the ability to affect technical change in their environment. - this can be as simple as leading new migrations, implementing new software or leading the support of their new Azure Cloud environment. - but you need to have the ability to articulate this and demonstrate what you have done and bring to the table. An understanding or appreciation of Azure and DevOps, is an advantage, but not essential as they are slowly moving their environment over to an infrastructure that supports Azure, although this will only be a small percentage of their estate and they have a hybrid on-prem/cloud (potentially around 20%) model. This is a great role working in a team where career progression is actively encouraged. Ideally you will possess core skills within Wintel/VMware technologies, have a DevOps appreciation and understanding, but this is definitely not a DevOps role. Any knowledge of Nutanix or the willingness to learn it as a new technology is well received and the ability to take on new technology and role with it is important. The primary day to day work for the Senior Infrastructure Engineer/Azure/DevOps focus will consist of: Individuals in the Senior Infrastructure Engineer position are responsible for designing system and infrastructure architectures spanning the whole range of hardware and software technologies in their designated field, using approved system engineering practices. They will develop and maintain the high-level design plan for the overall logical and technical IT architecture. They will provide technical leadership and consulting across the organisation, from strategic decision making to project level planning. They will gain organisational commitment for all high-level Infrastructure plans and initiate and participate in projects to evaluate technologies and methods for implementing these plans. They will work closely with decision makers throughout the organisation to identify, recommend, develop, implement, and support cost-effective information processing and communication technologies. They will benchmark, analyse, report on, and make recommendations for the improvement of the relevant IT Infrastructure and IT systems. They will apply proven analytical and problem-solving skills to help validate, verify, communicate, and resolve complex systems/software/networking/infrastructure applications and infrastructure issues. They are responsible for planning, designing and analysing the organisations operating system(s), storage management, agents/instrumentation, systems management, security, network, web administration, database management, automation, and application technical stacks. Additionally, this position may require working knowledge of multiple computing/networking platforms (including physical, virtual, and cloud,) while ensuring high levels of data quality and availability. They are also responsible for capacity planning, backup and restore process design, performance analysis, and developing data disaster recovery plans. Principal Duties and Responsibilities for the Senior Infrastructure Engineer/Azure/DevOps role: Designs, builds and deploys solutions across the relevant infrastructure technologies, including Humanas Azure tenant. Designs automation of infrastructure as a service and capabilities including virtual networks, virtual machines, cloud services, web sites, data services, IoT, etc. Leads technical deployments that involve multiple IT teams and stakeholders. Develops and enhances the orchestration and automation of cloud enablement tools. Designs a highly scalable and redundant physical or virtual infrastructure to support the companys future growth. Provides innovative suggestions for complex implementation solutions. Creates documentation and implementation plans to allow support teams to build and manage the relevant environment. Develops and manages an infrastructure capacity plan. Required Skillset for the Senior Infrastructure Engineer/Azure/DevOps focus position: Possess significantly developed hands-on technical expertise in multiple key operating systems or subsystem areas. Have some experience in creating as well as using Scripting and other tools to automate routine tasks - Ability to automate manual tasks using Scripting languages (eg Shell, python, Perl, bash). Drive resolution of technical problems in a methodical and professional manner. Effectively summarise and clearly communicate software/hardware problems involving multiple support teams. Some Azure/Cloud exposure, with a DevOps understanding. Demonstrable related work experience (Wintel, VMWare) any experience with Nutanix Converged technologies, including Nutanix Acropolis Hypervisor or AHV. Windows OS Configuring & troubleshooting 2016, 2019 and 2022 (nice to have). VMware Virtualisation 6.5+. AD/DNS/GPO configuration. ITIL Framework grounding (Incident, Change, etc). Any Scripting knowledge is an advantage. Senior Infrastructure Engineer/Azure/DevOps focus Surrey or Hampshire/Hybrid/WFH £60,000 to £65,000 + £4-5,000 oncall/overtime, plus bonus excellent benefits and growth potential (fantastic employer)/Surrey or Hampshire albeit 1, possibly 2 days per week in the office
03/05/2024
Full time
Senior Infrastructure Engineer/Azure/DevOps focus Surrey or Hampshire/Hybrid/WFH £60,000 to £65,000 + £4-5,000 oncall/overtime, plus bonus excellent benefits and growth potential (fantastic employer)/Surrey or Hampshire albeit 1, possibly 2 days per week in the office This role is a hybrid position and can be based in either their Dorking (Surrey) or Basingstoke (Hampshire) offices with the expectation of being in the office 4 - 6 times per month. The overall package is worth around £80-85k. A leading financial services company are recruiting for a Senior Infrastructure Engineer to take a lead position within their infrastructure team: - with a requirement to be a senior technical engineer and lead by example. - a core element of this role is having the ability to affect technical change in their environment. - this can be as simple as leading new migrations, implementing new software or leading the support of their new Azure Cloud environment. - but you need to have the ability to articulate this and demonstrate what you have done and bring to the table. An understanding or appreciation of Azure and DevOps, is an advantage, but not essential as they are slowly moving their environment over to an infrastructure that supports Azure, although this will only be a small percentage of their estate and they have a hybrid on-prem/cloud (potentially around 20%) model. This is a great role working in a team where career progression is actively encouraged. Ideally you will possess core skills within Wintel/VMware technologies, have a DevOps appreciation and understanding, but this is definitely not a DevOps role. Any knowledge of Nutanix or the willingness to learn it as a new technology is well received and the ability to take on new technology and role with it is important. The primary day to day work for the Senior Infrastructure Engineer/Azure/DevOps focus will consist of: Individuals in the Senior Infrastructure Engineer position are responsible for designing system and infrastructure architectures spanning the whole range of hardware and software technologies in their designated field, using approved system engineering practices. They will develop and maintain the high-level design plan for the overall logical and technical IT architecture. They will provide technical leadership and consulting across the organisation, from strategic decision making to project level planning. They will gain organisational commitment for all high-level Infrastructure plans and initiate and participate in projects to evaluate technologies and methods for implementing these plans. They will work closely with decision makers throughout the organisation to identify, recommend, develop, implement, and support cost-effective information processing and communication technologies. They will benchmark, analyse, report on, and make recommendations for the improvement of the relevant IT Infrastructure and IT systems. They will apply proven analytical and problem-solving skills to help validate, verify, communicate, and resolve complex systems/software/networking/infrastructure applications and infrastructure issues. They are responsible for planning, designing and analysing the organisations operating system(s), storage management, agents/instrumentation, systems management, security, network, web administration, database management, automation, and application technical stacks. Additionally, this position may require working knowledge of multiple computing/networking platforms (including physical, virtual, and cloud,) while ensuring high levels of data quality and availability. They are also responsible for capacity planning, backup and restore process design, performance analysis, and developing data disaster recovery plans. Principal Duties and Responsibilities for the Senior Infrastructure Engineer/Azure/DevOps role: Designs, builds and deploys solutions across the relevant infrastructure technologies, including Humanas Azure tenant. Designs automation of infrastructure as a service and capabilities including virtual networks, virtual machines, cloud services, web sites, data services, IoT, etc. Leads technical deployments that involve multiple IT teams and stakeholders. Develops and enhances the orchestration and automation of cloud enablement tools. Designs a highly scalable and redundant physical or virtual infrastructure to support the companys future growth. Provides innovative suggestions for complex implementation solutions. Creates documentation and implementation plans to allow support teams to build and manage the relevant environment. Develops and manages an infrastructure capacity plan. Required Skillset for the Senior Infrastructure Engineer/Azure/DevOps focus position: Possess significantly developed hands-on technical expertise in multiple key operating systems or subsystem areas. Have some experience in creating as well as using Scripting and other tools to automate routine tasks - Ability to automate manual tasks using Scripting languages (eg Shell, python, Perl, bash). Drive resolution of technical problems in a methodical and professional manner. Effectively summarise and clearly communicate software/hardware problems involving multiple support teams. Some Azure/Cloud exposure, with a DevOps understanding. Demonstrable related work experience (Wintel, VMWare) any experience with Nutanix Converged technologies, including Nutanix Acropolis Hypervisor or AHV. Windows OS Configuring & troubleshooting 2016, 2019 and 2022 (nice to have). VMware Virtualisation 6.5+. AD/DNS/GPO configuration. ITIL Framework grounding (Incident, Change, etc). Any Scripting knowledge is an advantage. Senior Infrastructure Engineer/Azure/DevOps focus Surrey or Hampshire/Hybrid/WFH £60,000 to £65,000 + £4-5,000 oncall/overtime, plus bonus excellent benefits and growth potential (fantastic employer)/Surrey or Hampshire albeit 1, possibly 2 days per week in the office
*3 days working from London office* Manage the Cyber Test and Validation process, Support Cyber Risk Assessment and drive Cyber Assurance programme across the bank through: Conduct cyber assessment of projects helping to drive adoption of application and infrastructure security controls and best practices. Advise on leading edge engineering to protect the bank's network from security risks related to web, mobile, web services, and Client Server architectures. Conduct risk reviews of 3rd party systems and applications to assess the standard and proprietary application security controls used by the application (eg authentication, authorization, input validation, output sanitization, error handling, application resilience) against bank policies and standards. Work with different teams in various jurisdictions where specific technology and cybersecurity regulations create requirements that are not directly supported by our global framework. Drive implementation of security controls in various platforms by working with technology infrastructure teams. Demonstrate deep understanding, passion and thought leadership for Information and Cybersecurity and its impact of new technologies, services and solutions. Investigate, coordinate and address Information and Cybersecurity incidents Act as liaison for global team in coordinating collection and preservation of forensic evidence in support of security event investigation. Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach. Collaborate with stakeholders to continually operate and improve a world-class cyber program by providing input into the uplift of sensory tools, detection tuning, and access to data sources to increase detection effectiveness. Convey complicated technical analysis to management via investigation synopses, graphical depictions of attacks, and comprehensive presentations. Act as a liaison to stakeholders, including those outside of the technology team(s), during security investigations and incidents Respond to regulatory requests regarding security incidents, as well as the relevant protective and detective security measures. Report the status of ongoing incidents, as well as the follow-up actions for resolved incidents to management Support Compliance, regulatory, or litigation related investigations by coordinating e-discovery, evidence collection and other such activities. Communicating status and risks in a succinct, direct and open manner for proper issue management life cycle tracking. Drafting responses to requests for information from regulators in the jurisdictions in which the bank operates Coordinating engagements with regulators, including periodic reporting, preparation of presentations and written deliverables Conducting analysis to identify potential gaps and issues from ongoing changes of regulatory requirement of relevance to the bank's business and risk environments Preparing presentations and written products on regulatory trends and issues to inform leadership decisions Coordinating with counterparts in other jurisdictions and regional stakeholders (eg Legal, Compliance, Preferred Qualifications and Experience A minimum of 10+ years of experience with a mix of Cybersecurity, Systems, Infrastructure, Network, and Cloud experience. Broad technical security skills in multiple technology areas such as applications deployments, endpoints, data, infrastructure, cloud, DNS, PKI, Email, OS (Windows, MAC,.NIX), SDN, encryption, forensics, authentication, Firewalls, proxies, identity and access control, BC/DR, remote access, and cryptography. Extensive experience in architecting and engineering complex security solutions utilizing and interpreting models to implement company policies, standards globally. Familiarity with techniques/methodologies such as "Attack and Defensive" methods, Threat Hunting, Threat modelling, Reverse engineering, Vulnerability Management, Data modelling, Evaluation of security products/services, Metrics development, etc. Proficiency and experience in automation and Scripting using Python, Shell, Ansible, Jenkins, etc. Demonstrated experience with utilizing and migrating to one or more cloud technologies such as Microsoft Azure, and AWS. Knowledge of Google Cloud Platform, Alibaba Cloud, and Microsoft Office 365 is a plus. Information Security and/or Information Technology industry certification (CISSP, CISM, CISSP-ISSMP, CRISC, GIAC, Azure and AWS equivalent) preferred. Ability to synthesize data, conceptualize and get to the root cause of processes that created the risk. Experience working in a multi-vendor and outsourced IT environment. Good understanding of COBIT and ITIL processes including change, incident and problem management. Experience in Financial Services is a nice to have but not mandatory. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
03/05/2024
Full time
*3 days working from London office* Manage the Cyber Test and Validation process, Support Cyber Risk Assessment and drive Cyber Assurance programme across the bank through: Conduct cyber assessment of projects helping to drive adoption of application and infrastructure security controls and best practices. Advise on leading edge engineering to protect the bank's network from security risks related to web, mobile, web services, and Client Server architectures. Conduct risk reviews of 3rd party systems and applications to assess the standard and proprietary application security controls used by the application (eg authentication, authorization, input validation, output sanitization, error handling, application resilience) against bank policies and standards. Work with different teams in various jurisdictions where specific technology and cybersecurity regulations create requirements that are not directly supported by our global framework. Drive implementation of security controls in various platforms by working with technology infrastructure teams. Demonstrate deep understanding, passion and thought leadership for Information and Cybersecurity and its impact of new technologies, services and solutions. Investigate, coordinate and address Information and Cybersecurity incidents Act as liaison for global team in coordinating collection and preservation of forensic evidence in support of security event investigation. Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach. Collaborate with stakeholders to continually operate and improve a world-class cyber program by providing input into the uplift of sensory tools, detection tuning, and access to data sources to increase detection effectiveness. Convey complicated technical analysis to management via investigation synopses, graphical depictions of attacks, and comprehensive presentations. Act as a liaison to stakeholders, including those outside of the technology team(s), during security investigations and incidents Respond to regulatory requests regarding security incidents, as well as the relevant protective and detective security measures. Report the status of ongoing incidents, as well as the follow-up actions for resolved incidents to management Support Compliance, regulatory, or litigation related investigations by coordinating e-discovery, evidence collection and other such activities. Communicating status and risks in a succinct, direct and open manner for proper issue management life cycle tracking. Drafting responses to requests for information from regulators in the jurisdictions in which the bank operates Coordinating engagements with regulators, including periodic reporting, preparation of presentations and written deliverables Conducting analysis to identify potential gaps and issues from ongoing changes of regulatory requirement of relevance to the bank's business and risk environments Preparing presentations and written products on regulatory trends and issues to inform leadership decisions Coordinating with counterparts in other jurisdictions and regional stakeholders (eg Legal, Compliance, Preferred Qualifications and Experience A minimum of 10+ years of experience with a mix of Cybersecurity, Systems, Infrastructure, Network, and Cloud experience. Broad technical security skills in multiple technology areas such as applications deployments, endpoints, data, infrastructure, cloud, DNS, PKI, Email, OS (Windows, MAC,.NIX), SDN, encryption, forensics, authentication, Firewalls, proxies, identity and access control, BC/DR, remote access, and cryptography. Extensive experience in architecting and engineering complex security solutions utilizing and interpreting models to implement company policies, standards globally. Familiarity with techniques/methodologies such as "Attack and Defensive" methods, Threat Hunting, Threat modelling, Reverse engineering, Vulnerability Management, Data modelling, Evaluation of security products/services, Metrics development, etc. Proficiency and experience in automation and Scripting using Python, Shell, Ansible, Jenkins, etc. Demonstrated experience with utilizing and migrating to one or more cloud technologies such as Microsoft Azure, and AWS. Knowledge of Google Cloud Platform, Alibaba Cloud, and Microsoft Office 365 is a plus. Information Security and/or Information Technology industry certification (CISSP, CISM, CISSP-ISSMP, CRISC, GIAC, Azure and AWS equivalent) preferred. Ability to synthesize data, conceptualize and get to the root cause of processes that created the risk. Experience working in a multi-vendor and outsourced IT environment. Good understanding of COBIT and ITIL processes including change, incident and problem management. Experience in Financial Services is a nice to have but not mandatory. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
Senior Systems Engineer - Inside IR35 - DOORS - Integration - Software Systems - Hybrid - 2 days WFH This role applies systems engineering processes and skills to systematically convert customer requirements into total systems solutions that acknowledge technical, schedule and cost constraints. Responsible for systems planning, system and lower level requirements development, system design, analyses and trade studies, hardware/software design oversight, system integration, system level test oversight, and subcontractor technical oversight. Provide input and support for project risk management activities. Essential Job Duties and Responsibilities: Requirements analysis, capture and decomposition on large integration projects. This will naturally involve customer engagement/workshops and provide/manage compliancy status with all internal/external stakeholders Technical leadership and responsibility in the analysis and design of cost-effective system solutions, to agreed timescales and budgets and to a high standard of engineering Create, analyses and document solutions traceable to the customer, business and solution requirements in accordance with processes and system engineering methodologies. This involves generating system architecture designs, functional designs, interfaces specifications, statements of work, integration and test strategies and any relevant systems engineering artefacts Lead the integration, verification, validation, and qualification planning and definition activities, and lead and participate in those activities as required Produce detailed Systems Engineering estimates and technical specifications (SOW) for proposals and budgeting purposes Provide input regarding systems engineering tasks to project planners and plans Work collaboratively with other management and engineering disciplines to ensure project objectives are met Prepare and present systems proposals to customers and provide technical support to sales and marketing activity Report to management on Systems Engineering performance against specification, budget, timescale and quality requirements, to identify deviations from plan and carry out corrective action Evaluate design, development and integration executed by subcontractors against requirements Participate in formal meetings with customers and subcontractors and to travel to customers' sites to perform or supervise activities Keep up to date on the latest developments in systems engineering, computers, microprocessors, communications systems and software techniques relevant to the company's operation Develop and promote quality engineering practices in the department and support Systems Engineering process improvement projects and promotion of quality engineering practices in the department Train, coach and mentor less-experienced members of the department in order to foster their career development Travel domestically or internationally as required to meet the needs of any given project Comply with values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: Demonstrable experience in: o requirements analysis preferably using a formal requirements management tool o system definition, design and control o solution integration, verification and validation o systems engineering methodologies Proven track record of providing technical expertise on complex integration projects Stakeholder/customer management experience Aware of software development best practice and able to apply standards and procedures effectively Ability to create high quality documentation and presentation skills Desirable: Experience in ticketing and automated fare collection, or similar applications involving large networks of unattended/passenger-operated devices Demonstrable knowledge of implementing the certification requirements of systems and devices in accordance to Payment Card Industry (PCI) standards Experience of requirements management, ideally using the DOORS product Tool driven system design using UML and Enterprise Architect or another structured methodology Implementation and deployment knowledge from Windows and UNIX environments Knowledge of financial and regulatory practices within business. Education and qualifications Essential: Engineering Degree in relevant discipline or equivalent qualification/experience Demonstrable and solid experience as a system engineer on complex integration projects Desirable: Master's Degree in a relevant discipline or equivalent qualification/experience INCOSE certification ITIL certification
03/05/2024
Project-based
Senior Systems Engineer - Inside IR35 - DOORS - Integration - Software Systems - Hybrid - 2 days WFH This role applies systems engineering processes and skills to systematically convert customer requirements into total systems solutions that acknowledge technical, schedule and cost constraints. Responsible for systems planning, system and lower level requirements development, system design, analyses and trade studies, hardware/software design oversight, system integration, system level test oversight, and subcontractor technical oversight. Provide input and support for project risk management activities. Essential Job Duties and Responsibilities: Requirements analysis, capture and decomposition on large integration projects. This will naturally involve customer engagement/workshops and provide/manage compliancy status with all internal/external stakeholders Technical leadership and responsibility in the analysis and design of cost-effective system solutions, to agreed timescales and budgets and to a high standard of engineering Create, analyses and document solutions traceable to the customer, business and solution requirements in accordance with processes and system engineering methodologies. This involves generating system architecture designs, functional designs, interfaces specifications, statements of work, integration and test strategies and any relevant systems engineering artefacts Lead the integration, verification, validation, and qualification planning and definition activities, and lead and participate in those activities as required Produce detailed Systems Engineering estimates and technical specifications (SOW) for proposals and budgeting purposes Provide input regarding systems engineering tasks to project planners and plans Work collaboratively with other management and engineering disciplines to ensure project objectives are met Prepare and present systems proposals to customers and provide technical support to sales and marketing activity Report to management on Systems Engineering performance against specification, budget, timescale and quality requirements, to identify deviations from plan and carry out corrective action Evaluate design, development and integration executed by subcontractors against requirements Participate in formal meetings with customers and subcontractors and to travel to customers' sites to perform or supervise activities Keep up to date on the latest developments in systems engineering, computers, microprocessors, communications systems and software techniques relevant to the company's operation Develop and promote quality engineering practices in the department and support Systems Engineering process improvement projects and promotion of quality engineering practices in the department Train, coach and mentor less-experienced members of the department in order to foster their career development Travel domestically or internationally as required to meet the needs of any given project Comply with values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: Demonstrable experience in: o requirements analysis preferably using a formal requirements management tool o system definition, design and control o solution integration, verification and validation o systems engineering methodologies Proven track record of providing technical expertise on complex integration projects Stakeholder/customer management experience Aware of software development best practice and able to apply standards and procedures effectively Ability to create high quality documentation and presentation skills Desirable: Experience in ticketing and automated fare collection, or similar applications involving large networks of unattended/passenger-operated devices Demonstrable knowledge of implementing the certification requirements of systems and devices in accordance to Payment Card Industry (PCI) standards Experience of requirements management, ideally using the DOORS product Tool driven system design using UML and Enterprise Architect or another structured methodology Implementation and deployment knowledge from Windows and UNIX environments Knowledge of financial and regulatory practices within business. Education and qualifications Essential: Engineering Degree in relevant discipline or equivalent qualification/experience Demonstrable and solid experience as a system engineer on complex integration projects Desirable: Master's Degree in a relevant discipline or equivalent qualification/experience INCOSE certification ITIL certification
Senior and Lead Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will lead some of their teams who provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience leading engineering teams building distributed systems and secure products at scale. Have a solid understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Senior and Lead Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will lead some of their teams who provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience leading engineering teams building distributed systems and secure products at scale. Have a solid understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Description: Since our establishment in 1990, Methods has worked with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to deliver value to our customers through effective application of digital thinking and technology change. Methods was acquired by ALTEN Plc (a French multi-national Engineering and IT company) in 2022. Our strategy is to deliver profitable, sustainable growth; expanding ALTEN's Enterprise IT Service capabilities in the UK for both public and private sector customers. Our TDSE (Technical Delivery and Software Engineering) portfolio is a key part of Methods' growth strategy, focusing on software and cloud engineering, consultancy, and technical architecture. Our aim is to deliver value by delivering high-quality solutions, built on a DevOps culture and continuous delivery principles to support digital, data and technology transformation. The business has grown rapidly (from startup in 2019 to just under £30m turnover in 2022-3) and targets profitable growth over the next 5 years as part of ALTEN's global expansion strategy. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share knowledge and solve problems. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Summary Methods is seeking a Senior Developer to join our growing software engineering team. As a Senior Developer at Methods you will be expected to work on client projects delivering high quality software. You will be expected to feed in to design decisions, help promote best working practices, carry out code reviews, take part in sprint ceremonies and be part of meetings with client stakeholders as required. Away from project work you will be given time for personal development and will be expected to keep improving existing skills and learning new technologies. You will also be asked at times to provide input into bids for new work. Responsibilities Designing and developing high-quality web applications Collaborating with cross-functional teams to gather requirements and define project scopes Implementing innovative solutions to meet project objectives and deliverables Working with Front End developers to integrate user interfaces with Back End functionalities Conducting code reviews and ensuring code quality and best practices Troubleshooting and debugging applications to identify and fix issues Sharing knowledge and providing support to other developers Keeping up-to-date with the latest industry trends and technologies Assisting with writing bids Requirements Extensive .NET C# Experience with NodeJS development Experience developing secure web services and RESTful APIs Experience with Front End technologies such as HTML, CSS, and JavaScript Experience of software testing best practices (TDD, BDD) Familiarity with relational and non-relational databases Experience with continuous integration and deployment Familiarity with cloud platforms (AWS, Azure or GCP) Additional This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of Have you lived in the UK for the last 5 years? Have you travelled outside of the UK for more than 28 days in the last 12 months? If yes, please ask for further details: Dates, location, reason for travel Have you had any extended periods of travel over 3 months in the last 5 years? If yes, please ask for further details: Dates, location, reason for travel Do you have dual nationality or any former nationalities? Are you willing to go through the vetting process for SC? This will be discussed with you at interview. This role is mainly home-based with occasional travel to the office. Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment As well as this we offer: Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website.
02/05/2024
Full time
Description: Since our establishment in 1990, Methods has worked with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to deliver value to our customers through effective application of digital thinking and technology change. Methods was acquired by ALTEN Plc (a French multi-national Engineering and IT company) in 2022. Our strategy is to deliver profitable, sustainable growth; expanding ALTEN's Enterprise IT Service capabilities in the UK for both public and private sector customers. Our TDSE (Technical Delivery and Software Engineering) portfolio is a key part of Methods' growth strategy, focusing on software and cloud engineering, consultancy, and technical architecture. Our aim is to deliver value by delivering high-quality solutions, built on a DevOps culture and continuous delivery principles to support digital, data and technology transformation. The business has grown rapidly (from startup in 2019 to just under £30m turnover in 2022-3) and targets profitable growth over the next 5 years as part of ALTEN's global expansion strategy. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share knowledge and solve problems. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Summary Methods is seeking a Senior Developer to join our growing software engineering team. As a Senior Developer at Methods you will be expected to work on client projects delivering high quality software. You will be expected to feed in to design decisions, help promote best working practices, carry out code reviews, take part in sprint ceremonies and be part of meetings with client stakeholders as required. Away from project work you will be given time for personal development and will be expected to keep improving existing skills and learning new technologies. You will also be asked at times to provide input into bids for new work. Responsibilities Designing and developing high-quality web applications Collaborating with cross-functional teams to gather requirements and define project scopes Implementing innovative solutions to meet project objectives and deliverables Working with Front End developers to integrate user interfaces with Back End functionalities Conducting code reviews and ensuring code quality and best practices Troubleshooting and debugging applications to identify and fix issues Sharing knowledge and providing support to other developers Keeping up-to-date with the latest industry trends and technologies Assisting with writing bids Requirements Extensive .NET C# Experience with NodeJS development Experience developing secure web services and RESTful APIs Experience with Front End technologies such as HTML, CSS, and JavaScript Experience of software testing best practices (TDD, BDD) Familiarity with relational and non-relational databases Experience with continuous integration and deployment Familiarity with cloud platforms (AWS, Azure or GCP) Additional This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of Have you lived in the UK for the last 5 years? Have you travelled outside of the UK for more than 28 days in the last 12 months? If yes, please ask for further details: Dates, location, reason for travel Have you had any extended periods of travel over 3 months in the last 5 years? If yes, please ask for further details: Dates, location, reason for travel Do you have dual nationality or any former nationalities? Are you willing to go through the vetting process for SC? This will be discussed with you at interview. This role is mainly home-based with occasional travel to the office. Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment As well as this we offer: Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website.
Technical Lead Cloud Architect Azure and Infrastructure Birmingham - twice a week in office £100,000 - £120,000 plus bonus and benefits Other Job Title: Azure Cloud Architect; Cloud Infrastructure Manager; Azure Infrastructure Specialist. Ideally people that have Azure Solutions Architect Certification or Azure Network Administrator Certification etc Must have Azure Landing zone experience Must have security/Firewalls experience IT Cloud Infrastructure Architecture Design Lead role - MUST HAVE team leadership or management experience and qualities TOP TIER financial services firm in Birmingham looking.
01/05/2024
Full time
Technical Lead Cloud Architect Azure and Infrastructure Birmingham - twice a week in office £100,000 - £120,000 plus bonus and benefits Other Job Title: Azure Cloud Architect; Cloud Infrastructure Manager; Azure Infrastructure Specialist. Ideally people that have Azure Solutions Architect Certification or Azure Network Administrator Certification etc Must have Azure Landing zone experience Must have security/Firewalls experience IT Cloud Infrastructure Architecture Design Lead role - MUST HAVE team leadership or management experience and qualities TOP TIER financial services firm in Birmingham looking.
Network Policy and Standards Lead - Hybrid/Warwick Job Title : Network Policy and Standards Lead Location : Hybrid/Warwick - (2 days in office p.week) Remuneration : £55,990 - £70,000 annually Contract Details : Permanent, Full-time About the Position : Join our esteemed team as a Lead for Network Policy and Standards. In this role, you'll play a pivotal part in fortifying the security, dependability, and robustness of critical operational systems. Our renowned client, a key player in the Utilities sector, seeks an enthusiastic individual to spearhead the establishment of network policy and standards for a pivotal Wide Area Network supporting operational technology. As the Lead, you'll collaborate closely with risk management leaders and stakeholders to institute a framework for governance and compliance. Your expertise will be instrumental in propelling transformative endeavours for refining our standards, procedures, and specifications. You'll take the helm in formulating technical strategies, policies, procedures, technical specifications, and work standards in alignment with industry-leading practises. Effective communication will be paramount, as you'll be tasked with adeptly conveying intricate concepts verbally and in writing. Responsibilities : Formulate network policy and standards for a pivotal Wide Area Network supporting operational technology. Engage with risk management leaders and stakeholders to architect a framework for governance and compliance. Spearhead initiatives for refining policies, procedures, standards, or specifications. Craft technical strategies, policies, procedures, technical specifications, and work standards. Articulate complex concepts clearly and succinctly, both orally and in writing. Lead the process for enhancing network designs to standardised norms. Requirements : Proficient in operational network environments. Demonstrated experience in crafting policies, procedures, technical specifications, and work standards. Familiarity with regulatory frameworks and network change management processes. Knowledgeable about Asset Management Systems and business drivers & planning requisites. Proven track record in formulating processes to bolster business risk, cost, and performance decision-making. Numerate degree or commensurate experience. Background in a Network Operations environment overseeing a governance or compliance framework. Familiarity with security standards such as IEC 62443, NIST, NIS, ISO27001 is advantageous. Exceptional communication skills, both written and verbal. Meticulous attention to detail. Perks : Competitive salary range of £55,990 - £70,000 annually. Annual Performance-Based Bonus. Flexible working hours with hybrid work-from-home options. 26 days annual leave, plus eight statutory days. Generous contributory pension scheme. Financial support for professional development. Access to several flexible benefits such as share incentive plans, salary sacrifice car and technology schemes, and more. Family care benefits including a backup care service. Access to numerous apps supporting health, fitness, and well-being. Join our esteemed team and contribute to our mission of providing safe, reliable, and efficient energy connections to people. Apply now to be a part of fortifying the security, dependability, and robustness of our critical operational systems. Applications close at midnight on 8th May 2024, and early applications are encouraged. We are dedicated to fostering a diverse, inclusive, and authentic workplace where everyone can thrive. If your experience or qualifications don't perfectly match the job description, we still encourage you to apply, as you may be the right fit for our expanding team in this role or another. At our organisation, we uphold the highest standards in supporting, valuing, and developing our people. We celebrate the unique perspectives and experiences that individuals bring and offer flexible and tailored support. We are committed to cultivating an inclusive culture where each person feels valued, respected, and empowered to reach their full potential. Join our organisation and be part of our journey to create a more inclusive and diverse workforce. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
30/04/2024
Full time
Network Policy and Standards Lead - Hybrid/Warwick Job Title : Network Policy and Standards Lead Location : Hybrid/Warwick - (2 days in office p.week) Remuneration : £55,990 - £70,000 annually Contract Details : Permanent, Full-time About the Position : Join our esteemed team as a Lead for Network Policy and Standards. In this role, you'll play a pivotal part in fortifying the security, dependability, and robustness of critical operational systems. Our renowned client, a key player in the Utilities sector, seeks an enthusiastic individual to spearhead the establishment of network policy and standards for a pivotal Wide Area Network supporting operational technology. As the Lead, you'll collaborate closely with risk management leaders and stakeholders to institute a framework for governance and compliance. Your expertise will be instrumental in propelling transformative endeavours for refining our standards, procedures, and specifications. You'll take the helm in formulating technical strategies, policies, procedures, technical specifications, and work standards in alignment with industry-leading practises. Effective communication will be paramount, as you'll be tasked with adeptly conveying intricate concepts verbally and in writing. Responsibilities : Formulate network policy and standards for a pivotal Wide Area Network supporting operational technology. Engage with risk management leaders and stakeholders to architect a framework for governance and compliance. Spearhead initiatives for refining policies, procedures, standards, or specifications. Craft technical strategies, policies, procedures, technical specifications, and work standards. Articulate complex concepts clearly and succinctly, both orally and in writing. Lead the process for enhancing network designs to standardised norms. Requirements : Proficient in operational network environments. Demonstrated experience in crafting policies, procedures, technical specifications, and work standards. Familiarity with regulatory frameworks and network change management processes. Knowledgeable about Asset Management Systems and business drivers & planning requisites. Proven track record in formulating processes to bolster business risk, cost, and performance decision-making. Numerate degree or commensurate experience. Background in a Network Operations environment overseeing a governance or compliance framework. Familiarity with security standards such as IEC 62443, NIST, NIS, ISO27001 is advantageous. Exceptional communication skills, both written and verbal. Meticulous attention to detail. Perks : Competitive salary range of £55,990 - £70,000 annually. Annual Performance-Based Bonus. Flexible working hours with hybrid work-from-home options. 26 days annual leave, plus eight statutory days. Generous contributory pension scheme. Financial support for professional development. Access to several flexible benefits such as share incentive plans, salary sacrifice car and technology schemes, and more. Family care benefits including a backup care service. Access to numerous apps supporting health, fitness, and well-being. Join our esteemed team and contribute to our mission of providing safe, reliable, and efficient energy connections to people. Apply now to be a part of fortifying the security, dependability, and robustness of our critical operational systems. Applications close at midnight on 8th May 2024, and early applications are encouraged. We are dedicated to fostering a diverse, inclusive, and authentic workplace where everyone can thrive. If your experience or qualifications don't perfectly match the job description, we still encourage you to apply, as you may be the right fit for our expanding team in this role or another. At our organisation, we uphold the highest standards in supporting, valuing, and developing our people. We celebrate the unique perspectives and experiences that individuals bring and offer flexible and tailored support. We are committed to cultivating an inclusive culture where each person feels valued, respected, and empowered to reach their full potential. Join our organisation and be part of our journey to create a more inclusive and diverse workforce. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job Description Role Overview: SHIFT PATTERNS 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM We're seeking a Senior Azure DevOps Engineer to join our dynamic team. This role requires a blend of technical expertise, leadership, and a passion for cloud technologies. You'll be instrumental in automating, optimizing, and securing our Azure environments, driving efficiency, and innovation across our projects. Responsibilities: Lead Azure infrastructure projects, ensuring best practices in CI/CD pipelines, monitoring, and security. Collaborate with development teams to implement scalable and secure cloud solutions. Drive the adoption of Infrastructure as Code (IaC) within Azure, enhancing automation and consistency. Mentor junior DevOps team members, sharing knowledge and fostering a culture of continuous improvement. Stay abreast of the latest Azure services and features, evaluating their potential impact on our projects. Ensure system reliability and performance, troubleshooting, and resolving issues proactively. Qualifications: Proven track record as an Azure DevOps Engineer, with extensive experience in Azure services. Strong background in CI/CD tooling, containerization (Docker, Kubernetes), and IaC (Terraform, ARM templates). Azure certifications (eg, Azure DevOps Engineer Expert, Azure Solutions Architect Expert) highly preferred. Excellent problem-solving skills, with the ability to lead projects and teams effectively. Familiarity with Agile methodologies and a commitment to best practices in DevOps. Outstanding communication skills, capable of working collaboratively across multidisciplinary teams. What We Offer: A key role in a consultancy at the forefront of public sector digital innovation. Opportunities for professional growth, with access to training and certifications. Competitive salary and benefits package, reflecting our commitment to our team's well-being and development. A collaborative, inclusive work environment where your ideas and contributions are valued. Application Process: Interested in shaping the future of digital public services? Apply by sending your CV and a cover letter detailing your Azure DevOps experience and what motivates you to join Scrumconnect Consulting. At Scrumconnect Consulting, we embrace diversity and encourage applications from all qualified candidates, regardless of background. Join us, and let's innovate together.
29/04/2024
Full time
Job Description Role Overview: SHIFT PATTERNS 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM We're seeking a Senior Azure DevOps Engineer to join our dynamic team. This role requires a blend of technical expertise, leadership, and a passion for cloud technologies. You'll be instrumental in automating, optimizing, and securing our Azure environments, driving efficiency, and innovation across our projects. Responsibilities: Lead Azure infrastructure projects, ensuring best practices in CI/CD pipelines, monitoring, and security. Collaborate with development teams to implement scalable and secure cloud solutions. Drive the adoption of Infrastructure as Code (IaC) within Azure, enhancing automation and consistency. Mentor junior DevOps team members, sharing knowledge and fostering a culture of continuous improvement. Stay abreast of the latest Azure services and features, evaluating their potential impact on our projects. Ensure system reliability and performance, troubleshooting, and resolving issues proactively. Qualifications: Proven track record as an Azure DevOps Engineer, with extensive experience in Azure services. Strong background in CI/CD tooling, containerization (Docker, Kubernetes), and IaC (Terraform, ARM templates). Azure certifications (eg, Azure DevOps Engineer Expert, Azure Solutions Architect Expert) highly preferred. Excellent problem-solving skills, with the ability to lead projects and teams effectively. Familiarity with Agile methodologies and a commitment to best practices in DevOps. Outstanding communication skills, capable of working collaboratively across multidisciplinary teams. What We Offer: A key role in a consultancy at the forefront of public sector digital innovation. Opportunities for professional growth, with access to training and certifications. Competitive salary and benefits package, reflecting our commitment to our team's well-being and development. A collaborative, inclusive work environment where your ideas and contributions are valued. Application Process: Interested in shaping the future of digital public services? Apply by sending your CV and a cover letter detailing your Azure DevOps experience and what motivates you to join Scrumconnect Consulting. At Scrumconnect Consulting, we embrace diversity and encourage applications from all qualified candidates, regardless of background. Join us, and let's innovate together.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.