IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
17/05/2024
Full time
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
17/05/2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
I am working with a well-known software consultancy in Edinburgh who are looking to recruit a Digital Transformation Consultant for their Edinburgh or Bristol office . The company: They are a thriving software company, focused on Digital Transformation and cloud consultancy. Their head office is in Edinburgh, and they have a wide-ranging list of clients from private, to government to public sector. They focus on designing and building software cloud solutions and digital transformation across some huge organisations and this is a pivotal role for them. They are hiring due to an internal restructure and this role will be reporting directly into the company's Managing Director. In relation to where you will work, this will be a combination of home based (majority) and some office working. Ideally, you could get into the Edinburgh office at the Gyle roughly twice a week, as you will be a senior figure and your presence will be of great benefit to the team. However, this role is working with a client down in Bristol, so you will likely visit them once a month. The role could also be based near Bristol, working remotely and close to the client. The role: In this role, you will lead the delivery of complex clients and programmes and will be a key member of the business. You will lead large-scale delivery with a focus on achieving client outcomes, developing senior client relationships (at the C-suite level) and doing this through effective delivery leadership. Your key responsibilities will include but are not limited to: * Leading a multi-disciplined team to drive highest levels of customer satisfaction * Leading on the implementation of the company strategy across one main client * Representing the business across the organisation, in front of clients and prospective clients * Maximising the return on sales and identifying opportunities * Lead on the development of the capability across Project Management, Architecture, Cloud and Software Development This is a client-facing role which combines strong leadership attributes working across all dimensions of the consultancy life cycle, including pre-sales, commercial, relationships, technology, delivery and people. Your background: * Previous experience working in a software/technology consultancy or large end-user * Background in a Senior Software Delivery role, working with large-scale clients and organisations * Strong appreciation of modern software engineering and associated development technologies and the full software development life cycle * Background in leading the delivery of large-scale, complex technology projects for clients, or lead a portfolio of client engagements * Ability to develop and maintain senior client/partner relationships * Contribute to the development of innovative propositions, ways of working and other thought leadership collateral This is an opportunity to work with a thriving and employee-first organisation. You will get to work with some huge organisations whilst leading and working alongside some very bright minds. If you are interested, please apply or call Hamish at Cathcart Technology for a chat.
17/05/2024
Full time
I am working with a well-known software consultancy in Edinburgh who are looking to recruit a Digital Transformation Consultant for their Edinburgh or Bristol office . The company: They are a thriving software company, focused on Digital Transformation and cloud consultancy. Their head office is in Edinburgh, and they have a wide-ranging list of clients from private, to government to public sector. They focus on designing and building software cloud solutions and digital transformation across some huge organisations and this is a pivotal role for them. They are hiring due to an internal restructure and this role will be reporting directly into the company's Managing Director. In relation to where you will work, this will be a combination of home based (majority) and some office working. Ideally, you could get into the Edinburgh office at the Gyle roughly twice a week, as you will be a senior figure and your presence will be of great benefit to the team. However, this role is working with a client down in Bristol, so you will likely visit them once a month. The role could also be based near Bristol, working remotely and close to the client. The role: In this role, you will lead the delivery of complex clients and programmes and will be a key member of the business. You will lead large-scale delivery with a focus on achieving client outcomes, developing senior client relationships (at the C-suite level) and doing this through effective delivery leadership. Your key responsibilities will include but are not limited to: * Leading a multi-disciplined team to drive highest levels of customer satisfaction * Leading on the implementation of the company strategy across one main client * Representing the business across the organisation, in front of clients and prospective clients * Maximising the return on sales and identifying opportunities * Lead on the development of the capability across Project Management, Architecture, Cloud and Software Development This is a client-facing role which combines strong leadership attributes working across all dimensions of the consultancy life cycle, including pre-sales, commercial, relationships, technology, delivery and people. Your background: * Previous experience working in a software/technology consultancy or large end-user * Background in a Senior Software Delivery role, working with large-scale clients and organisations * Strong appreciation of modern software engineering and associated development technologies and the full software development life cycle * Background in leading the delivery of large-scale, complex technology projects for clients, or lead a portfolio of client engagements * Ability to develop and maintain senior client/partner relationships * Contribute to the development of innovative propositions, ways of working and other thought leadership collateral This is an opportunity to work with a thriving and employee-first organisation. You will get to work with some huge organisations whilst leading and working alongside some very bright minds. If you are interested, please apply or call Hamish at Cathcart Technology for a chat.
Ready to take your electrical engineering career to the next level? Lynx Recruitment is recruiting for a Lead Electrical Design Engineer to join our clients' dynamic team in Birmingham. As a Team Leader, you will have the chance to drive change, improve efficiency, and lead a talented group of engineers to success. In this role, you will: Manage a team of electrical design engineers, championing the development and implementation of standards and processes Oversee the electrical design of products, ensuring compliance with technical and legislative requirements Take a senior role in design and project reviews, ensuring high-quality work is delivered on time and within budget Liaise with internal departments and external customers to manage priorities and solve problems Provide hands-on electrical engineering support to various projects as needed We are looking for an experienced professional with: At least 5 years' electrical engineering experience, with a proven track record of leadership Strong project management skills and the ability to manage multiple priorities Excellent communication and interpersonal skills, with the ability to build relationships across teams A passion for innovation and continuous improvement Proficiency in electrical design tools such as E-Plan and PDM works E-Plan training available for candidates with alternative software package experience In return, we offer: Competitive salary and benefits package Opportunities for professional development and growth A supportive and inclusive work environment The chance to work on exciting projects that contribute to national security If you are a British Passport holder and ready to take on a new challenge, we want to hear from you. Join our team and help us continue to deliver high-quality electrical engineering solutions. Apply today!
17/05/2024
Full time
Ready to take your electrical engineering career to the next level? Lynx Recruitment is recruiting for a Lead Electrical Design Engineer to join our clients' dynamic team in Birmingham. As a Team Leader, you will have the chance to drive change, improve efficiency, and lead a talented group of engineers to success. In this role, you will: Manage a team of electrical design engineers, championing the development and implementation of standards and processes Oversee the electrical design of products, ensuring compliance with technical and legislative requirements Take a senior role in design and project reviews, ensuring high-quality work is delivered on time and within budget Liaise with internal departments and external customers to manage priorities and solve problems Provide hands-on electrical engineering support to various projects as needed We are looking for an experienced professional with: At least 5 years' electrical engineering experience, with a proven track record of leadership Strong project management skills and the ability to manage multiple priorities Excellent communication and interpersonal skills, with the ability to build relationships across teams A passion for innovation and continuous improvement Proficiency in electrical design tools such as E-Plan and PDM works E-Plan training available for candidates with alternative software package experience In return, we offer: Competitive salary and benefits package Opportunities for professional development and growth A supportive and inclusive work environment The chance to work on exciting projects that contribute to national security If you are a British Passport holder and ready to take on a new challenge, we want to hear from you. Join our team and help us continue to deliver high-quality electrical engineering solutions. Apply today!
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
17/05/2024
Full time
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
ARM (Advanced Resource Managers)
Berkeley, Gloucestershire
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/05/2024
Full time
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
16/05/2024
Full time
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: Senior RAM S Engineer Job Description Summary We are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability, availability, and maintainability models for HVDC systems and subsystems, managing risks and opportunities that affect the systems throughout their life cycle. You will also play a key role in enforcing engineering discipline and quality processes, developing and industrializing engineering solutions, promoting health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) Defining RAMS study structure and processes; Monitoring the performance of RAMS processes; Tracking and reporting to the Project Directorate the status of the action list; Participating in cross functional Gate Reviews and present RAMS dashboard; Chairing the 3D Model Review for Maintainability; Leading the engagement with OEMs and relevant interface control documents; Leading the engagement, the Logistics Interface; Leading Maintainability deliverables and Consultant; Leading Workshop Consultants. Escalating to the GSC Technical Director and SHE Coordinator all SHE related risks. Health and Safety Actively and routinely promote the identification of hazards and EHS risks in own area of operation and objects of design. Provide insight to leaders, customers and colleagues with respect to own safety and systems and product integrity. Qualifications/Requirements Bachelor of Engineering degree or equivalent from an accredited institution Proven substantial knowledge and practical experience in performing reliability engineering in different industries Desired Characteristics Education Preferably educated with a Master of Engineering degree or above from an accredited institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: HVDC domain knowledge Reliability, availability and maintainability (RAM) assessment and management Reliability Block Diagrams (RBD Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: Reliability Centred Maintenance Systems Engineering HazId HazOp Electrical power systems modelling and analysis Offshore electrical power facilities Engineering Management Competencies: Planning: Ability to plan and manage team work. Risk and Opportunity Management: Proactively identifies and manages risks, issues and opportunities. Acquisition and Supply: Generation of work products associated with acquiring or providing products or services. Knowledge Management: capable of deploying training, coaching and mentoring to customers and colleagues. Proactively records and disseminates return of experience. Technical Domain Tools knowledge: Proficient use of: Reliability and availability assessment modelling by Markov and Monte Carlo methods (Reliasoft, Isograph); Professional Competencies Communications: Strong oral and written communication skills in English. Critical Thinking: Capable of structuring defendable arguments, evidence, assumptions and decisions. Ethics and Professionalism: Personal commitment to professional standards, recognising obligations to society, the profession and the environment. Technical Leadership: understanding of customer need, problem solving, creativity and innovation, relationship management, operational oversight and accountability, engineering instinct. Negotiation: capable of resolving points of difference, to gain advantage for an individual or collective, or crafting outcomes to satisfy various interests. Team Dynamics and Facilitation: Ability to be a team player and to facilitate groups interactions. Characteristic: Self-motivating, proactive and results driven approach. Curious, resilient and willing to learn. Able to work to deadlines with high quality, sense of urgency and delivery. Focused on delivering value to customers. Strong problem-solving and root cause identification skills. Willingness to travel as required.
16/05/2024
Project-based
Role: Senior RAM S Engineer Job Description Summary We are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability, availability, and maintainability models for HVDC systems and subsystems, managing risks and opportunities that affect the systems throughout their life cycle. You will also play a key role in enforcing engineering discipline and quality processes, developing and industrializing engineering solutions, promoting health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) Defining RAMS study structure and processes; Monitoring the performance of RAMS processes; Tracking and reporting to the Project Directorate the status of the action list; Participating in cross functional Gate Reviews and present RAMS dashboard; Chairing the 3D Model Review for Maintainability; Leading the engagement with OEMs and relevant interface control documents; Leading the engagement, the Logistics Interface; Leading Maintainability deliverables and Consultant; Leading Workshop Consultants. Escalating to the GSC Technical Director and SHE Coordinator all SHE related risks. Health and Safety Actively and routinely promote the identification of hazards and EHS risks in own area of operation and objects of design. Provide insight to leaders, customers and colleagues with respect to own safety and systems and product integrity. Qualifications/Requirements Bachelor of Engineering degree or equivalent from an accredited institution Proven substantial knowledge and practical experience in performing reliability engineering in different industries Desired Characteristics Education Preferably educated with a Master of Engineering degree or above from an accredited institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: HVDC domain knowledge Reliability, availability and maintainability (RAM) assessment and management Reliability Block Diagrams (RBD Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: Reliability Centred Maintenance Systems Engineering HazId HazOp Electrical power systems modelling and analysis Offshore electrical power facilities Engineering Management Competencies: Planning: Ability to plan and manage team work. Risk and Opportunity Management: Proactively identifies and manages risks, issues and opportunities. Acquisition and Supply: Generation of work products associated with acquiring or providing products or services. Knowledge Management: capable of deploying training, coaching and mentoring to customers and colleagues. Proactively records and disseminates return of experience. Technical Domain Tools knowledge: Proficient use of: Reliability and availability assessment modelling by Markov and Monte Carlo methods (Reliasoft, Isograph); Professional Competencies Communications: Strong oral and written communication skills in English. Critical Thinking: Capable of structuring defendable arguments, evidence, assumptions and decisions. Ethics and Professionalism: Personal commitment to professional standards, recognising obligations to society, the profession and the environment. Technical Leadership: understanding of customer need, problem solving, creativity and innovation, relationship management, operational oversight and accountability, engineering instinct. Negotiation: capable of resolving points of difference, to gain advantage for an individual or collective, or crafting outcomes to satisfy various interests. Team Dynamics and Facilitation: Ability to be a team player and to facilitate groups interactions. Characteristic: Self-motivating, proactive and results driven approach. Curious, resilient and willing to learn. Able to work to deadlines with high quality, sense of urgency and delivery. Focused on delivering value to customers. Strong problem-solving and root cause identification skills. Willingness to travel as required.
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
16/05/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Lorien are supporting an established government savings bank that are expanding their proposition within the Retail Banking part of the organisation. With this, they are looking for a Head of Retail Strategy and Innovation. The role will be responsible for leading innovation and strategic thinking for customers, products and services. You will focus on the Design and Management of the banks future propositions, features and customer experience, whilst remaining in partnership with the Retail Services Senior Leadership team. The organisation are evolving and going through significant growth, 'Digital First' is their main objective whilst supporting their customers and design these services to be inclusive and accessible for all. As they aim to increase the pace at which they deliver change and enhancements to services and products, maintaining alignment with customer expectations and the increased competition in the UK savings market. Based on this, the role will include: Streamline processes. Clear process and ownership Greater focus on ongoing service innovation utilising insights and trends from wider industry. Strategy and proposition development should become less iterative and responsive, with documents reviewed and enhancements made on a more regular basis. Own the development of the organisations strategy long-term customer/Retail strategy Identify new Digital innovations to enhance customer experience including technical opportunities offered by suppliers to enrich customer offering and challenge current thinking Understand target customers, needs and barriers, and the market and economic outlook to predict future needs Define innovation approach for customer experience opportunities and problems Be the senior internal specialist for innovation and design thinking methodologies Skills Required: Strong communication skills - written and verbal - You will represent the business across the various levels and within the industry Strong Stakeholder engagement and relationships Customer Centric/Focus Strategic Thinking Forward Thinking Leadership Experience: Working in a innovation, strategy or digital environment Leading teams through transformation projects Agile Salary is paying between £70,000 - £77,000 with 27% pension, 25 days annual leave, 9 day fortnight scheme, performance related bonus plus further benefits. Deadline for applications is Sunday 19th May. Please apply if you feel you match on the above skills and would like to understand more about the role. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
15/05/2024
Full time
Lorien are supporting an established government savings bank that are expanding their proposition within the Retail Banking part of the organisation. With this, they are looking for a Head of Retail Strategy and Innovation. The role will be responsible for leading innovation and strategic thinking for customers, products and services. You will focus on the Design and Management of the banks future propositions, features and customer experience, whilst remaining in partnership with the Retail Services Senior Leadership team. The organisation are evolving and going through significant growth, 'Digital First' is their main objective whilst supporting their customers and design these services to be inclusive and accessible for all. As they aim to increase the pace at which they deliver change and enhancements to services and products, maintaining alignment with customer expectations and the increased competition in the UK savings market. Based on this, the role will include: Streamline processes. Clear process and ownership Greater focus on ongoing service innovation utilising insights and trends from wider industry. Strategy and proposition development should become less iterative and responsive, with documents reviewed and enhancements made on a more regular basis. Own the development of the organisations strategy long-term customer/Retail strategy Identify new Digital innovations to enhance customer experience including technical opportunities offered by suppliers to enrich customer offering and challenge current thinking Understand target customers, needs and barriers, and the market and economic outlook to predict future needs Define innovation approach for customer experience opportunities and problems Be the senior internal specialist for innovation and design thinking methodologies Skills Required: Strong communication skills - written and verbal - You will represent the business across the various levels and within the industry Strong Stakeholder engagement and relationships Customer Centric/Focus Strategic Thinking Forward Thinking Leadership Experience: Working in a innovation, strategy or digital environment Leading teams through transformation projects Agile Salary is paying between £70,000 - £77,000 with 27% pension, 25 days annual leave, 9 day fortnight scheme, performance related bonus plus further benefits. Deadline for applications is Sunday 19th May. Please apply if you feel you match on the above skills and would like to understand more about the role. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Concept Systems Engineer Stevenage We are dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on innovative projects with leading-edge technology. Professional development and growth opportunities. Cooperative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
15/05/2024
Full time
Concept Systems Engineer Stevenage We are dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on innovative projects with leading-edge technology. Professional development and growth opportunities. Cooperative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
Concept Systems Engineer Stevenage We are dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on innovative projects with leading-edge technology. Professional development and growth opportunities. Cooperative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
15/05/2024
Full time
Concept Systems Engineer Stevenage We are dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on innovative projects with leading-edge technology. Professional development and growth opportunities. Cooperative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
15/05/2024
Full time
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
15/05/2024
Full time
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
15/05/2024
Full time
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries of technology to create solutions that make a difference in the world. As we continue to grow, we are seeking talented Systems Professionals to join our team and contribute to our mission of innovation and excellence. What we're looking for from you: Systems engineering experience in any of the following skill areas: Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behaviour analysis Verification, Validation and Certification Model based engineering techniques, including MBSE Broader engineering management experience is welcome, particularly gained through leadership of work packages, integration of complex activities or, managing technical relationships with customers or suppliers. Benefits: £40,000 - £60,000 Salary and comprehensive benefits package Opportunity to work on cutting-edge projects with leading-edge technology. Professional development and growth opportunities. Collaborative and supportive work environment. Flexible work arrangements and work-life balance initiatives. Join Us: If you are ready to take your Systems career to the next level and make a meaningful impact, we want to hear from you! Apply now to join our dynamic team and help shape the future. Please apply if you're interested or even curious about these opportunities!
This is a fantastic opportunity for a Senior SAP EPM Consultant/Architect to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Senior SAP EPM Consultant/Architect UK Remote/Visits Client Sites as Required £100,000 Base Plus Benefits (Total Package Worth £110,000) Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP EPM Architect, you will occupy a senior role within the Consulting Practice with responsibility for the design and delivery of SAP Finance solutions that meets the needs of our customers in relation to accounting and financial close through to financial planning and analysis. You will work alongside the project management and delivery teams ensuring that your solutions align and integrate within contracted technical specifications and NDBS/client IT strategy to deliver the intended and expected results. Your consulting skills will be developed further within the EPM space, and you will become an integral part of our consulting team, helping to build key relationships, design and deliver best practice and custom solutions that resolve client technical challenges and ensure reference-able projects to provide the base for the development of the practice. About you: Essential: + Strong understanding of financial consolidation and statutory reporting + Demonstrable experience in monthly and annual financial reporting processes + Excellent understanding of accounting principles, financial & operational planning and management reporting processes + 5 - 10 years or equivalent of industry experience + Experience of managing delivery teams through complex SAP Finance EPM projects + Hold a Professional Accounting qualification + Fully conversant with SAP EPM solutions, specifically SAP Analytics Cloud for Planning, SAP Group Reporting and SAP Business Planning and Consolidation + Deep SAC Planning or equivalent solution experience In-depth skills on configuring Planning models, advanced formulas, data actions, calendar, BW/Datasphere Datamodelling, story creation for reporting and planning and analytics application Nice to Have: + SAP BPC experience + Experience developing planning and consolidation models + SAP FICO experience + SAP BW experience + Good understanding of cross module integration with other SAP solutions such as ECC modules. Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
14/05/2024
Full time
This is a fantastic opportunity for a Senior SAP EPM Consultant/Architect to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Senior SAP EPM Consultant/Architect UK Remote/Visits Client Sites as Required £100,000 Base Plus Benefits (Total Package Worth £110,000) Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP EPM Architect, you will occupy a senior role within the Consulting Practice with responsibility for the design and delivery of SAP Finance solutions that meets the needs of our customers in relation to accounting and financial close through to financial planning and analysis. You will work alongside the project management and delivery teams ensuring that your solutions align and integrate within contracted technical specifications and NDBS/client IT strategy to deliver the intended and expected results. Your consulting skills will be developed further within the EPM space, and you will become an integral part of our consulting team, helping to build key relationships, design and deliver best practice and custom solutions that resolve client technical challenges and ensure reference-able projects to provide the base for the development of the practice. About you: Essential: + Strong understanding of financial consolidation and statutory reporting + Demonstrable experience in monthly and annual financial reporting processes + Excellent understanding of accounting principles, financial & operational planning and management reporting processes + 5 - 10 years or equivalent of industry experience + Experience of managing delivery teams through complex SAP Finance EPM projects + Hold a Professional Accounting qualification + Fully conversant with SAP EPM solutions, specifically SAP Analytics Cloud for Planning, SAP Group Reporting and SAP Business Planning and Consolidation + Deep SAC Planning or equivalent solution experience In-depth skills on configuring Planning models, advanced formulas, data actions, calendar, BW/Datasphere Datamodelling, story creation for reporting and planning and analytics application Nice to Have: + SAP BPC experience + Experience developing planning and consolidation models + SAP FICO experience + SAP BW experience + Good understanding of cross module integration with other SAP solutions such as ECC modules. Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Global Technology Solutions Ltd
Aldermaston, Berkshire
SC Cleared Windows O/S Build Engineer £48,925p/a + £2000p/a DV allowance standard office hours Aldermaston, Reading SC clearance must be held and available to progress on DV clearance Purpose of the role We are looking for customer-focused and enthusiastic Windows O/S build Engineer to join our Infrastructure and Tooling Team. Day to day tasks include developing customer software builds to a high standard, covering new build creation, new hardware models and build updates. Finally overseeing the deployment of the build and transitioning support to the BAU resolver Teams. You should have a genuine interest in solving people's IT issues and empathetic to customer needs and requirements. You should possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers IT Leadership. Our organisation firmly believes is building progression and developing people at all levels. Part of the role is to coach individuals and facilitate plans training so that people can perform to the best of their abilities. * Determine and document technical build specifications * Automation of existing process * Maintaining security standards * Writing, editing and testing policies with customer service always in mind. * Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. * Build and actively maintain relationships with key department heads. Be a credible communicator with the customer at all levels * Drive Service Management best-practice and ITIL process compliance across the business * Drive continuous service improvement * Planning and execution of customer site deployments from build, through go-live and into operational support * QA/UAT The site benefits from a restaurant, cafe, parking and good public transport links. As a company employee you'll have access to a large library of courses and accreditations to help further your skills and development. Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: * Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment Services o WDS - Windows Deployment Server o WAIK - Windows Automated Installation Kit o SCCM - System Centre Configuration manager 2012/2016 o MDT - Microsoft Deployment Tool * Security and Patching using: o Unattended and silent Scripting o SUS1.1 Software Update Services o WSUS Windows Software Update services o SCCM - System Centre Configuration manager 2012/2016 * Operating systems and service packs: o Windows 10 and year update releases o Windows Server 2012/2016/2019 o Tuning, securing, troubleshooting, printing, blue screen debugging, maintaining bios & firmware upgrades. * AD and Group Policy: o Knowledge of Active Directory and the creation of Groups, OU, and Group Policy Objects * Fault diagnosis and error checking: o Knowledge for troubleshooting, Fault Diagnosis, and error checking within SCCM, AD, MDT, Windows OS, and Sys Internals applications. * Awareness of ITIL Change and Release Management As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
SC Cleared Windows O/S Build Engineer £48,925p/a + £2000p/a DV allowance standard office hours Aldermaston, Reading SC clearance must be held and available to progress on DV clearance Purpose of the role We are looking for customer-focused and enthusiastic Windows O/S build Engineer to join our Infrastructure and Tooling Team. Day to day tasks include developing customer software builds to a high standard, covering new build creation, new hardware models and build updates. Finally overseeing the deployment of the build and transitioning support to the BAU resolver Teams. You should have a genuine interest in solving people's IT issues and empathetic to customer needs and requirements. You should possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers IT Leadership. Our organisation firmly believes is building progression and developing people at all levels. Part of the role is to coach individuals and facilitate plans training so that people can perform to the best of their abilities. * Determine and document technical build specifications * Automation of existing process * Maintaining security standards * Writing, editing and testing policies with customer service always in mind. * Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. * Build and actively maintain relationships with key department heads. Be a credible communicator with the customer at all levels * Drive Service Management best-practice and ITIL process compliance across the business * Drive continuous service improvement * Planning and execution of customer site deployments from build, through go-live and into operational support * QA/UAT The site benefits from a restaurant, cafe, parking and good public transport links. As a company employee you'll have access to a large library of courses and accreditations to help further your skills and development. Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: * Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment Services o WDS - Windows Deployment Server o WAIK - Windows Automated Installation Kit o SCCM - System Centre Configuration manager 2012/2016 o MDT - Microsoft Deployment Tool * Security and Patching using: o Unattended and silent Scripting o SUS1.1 Software Update Services o WSUS Windows Software Update services o SCCM - System Centre Configuration manager 2012/2016 * Operating systems and service packs: o Windows 10 and year update releases o Windows Server 2012/2016/2019 o Tuning, securing, troubleshooting, printing, blue screen debugging, maintaining bios & firmware upgrades. * AD and Group Policy: o Knowledge of Active Directory and the creation of Groups, OU, and Group Policy Objects * Fault diagnosis and error checking: o Knowledge for troubleshooting, Fault Diagnosis, and error checking within SCCM, AD, MDT, Windows OS, and Sys Internals applications. * Awareness of ITIL Change and Release Management As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.