Location: London, UK (Weekly 2 days work from office) SC Cleared: Required Job Type: Full-Time Experience: 15 - 20 years Job Summary: We are looking for a skilled and experienced Data Architect Technical to work as part of our IT team. As a Data Architect Technical, you will be responsible for designing, developing, and maintaining the data architecture for our organization. You will have a strong understanding of data integration best practices and will play a key role in driving successful data integration and transformation initiatives. Responsibilities: Overall Solution: Over 15 years of IT experience and over 7 years of experience in architecting, designing, developing and maintaining an End to End Data system for a Banking/Financial or a large corporation in a Cloud Environment Communicate and Analyse requirements from the Customers and project stakeholders and then, effectively interact with the team-members to come up a design to meet those current and future requirements. Design Data Infrastructure: Identify internal and external data sources relevant to the project for the project in a Cloud Environment. Collaborate with department heads to determine data storage and organizational needs for designing, building a cloud Data Warehouse Integration with Data Sources: Architect, Design and Develop data pipelines to ingest different types of data formats - Unstructured/Semi/Structured including Streaming data. Design and Develop Data Pipelines for ensuring Reliability and Scalability Coordinate with team members to meet project milestones and deadlines. Database Design: Design every aspect of the database, including schema, tables, and relationships. Develop Concept Maps and ER Diagrams for database modelling. Transform data throughout its life cycle using SQL, XML, etc. Data Security and Compliance: Implement systems to keep data secure. Regularly audit the database to maintain data quality. Ensure compliance with data security standards. Advanced Visualization and Communication: Explain complex technical concepts to non-technical staff. Exhibit advanced visualization skills for data models and logical workflows. Continuous Improvement: Analyze performance metrics and propose improvements. Provide resolution to data pipeline challenges. Cloud Data Technologies: Work with Cloud Infrastructure Architects to create data security, backup, disaster recovery, and archiving strategies. Advocate for adoption of Cloud Data technologies and industry best practices. Thought Leadership: Provide forward-thinking insights on organizational direction and technology support. Mentoring: Act as a coach and mentor to team members and technical staff. Qualifications: Master's/Bachelor's degree in Computer Science, Information Systems Proven experience as a cloud Data Architect in the banking or financial services industry. Proficiency in database design, SQL, and Datamodelling for Cloud Data Warehouse Strong analytical skills and attention to detail to interact with the cloud. Excellent communication and collaboration abilities.
26/04/2024
Full time
Location: London, UK (Weekly 2 days work from office) SC Cleared: Required Job Type: Full-Time Experience: 15 - 20 years Job Summary: We are looking for a skilled and experienced Data Architect Technical to work as part of our IT team. As a Data Architect Technical, you will be responsible for designing, developing, and maintaining the data architecture for our organization. You will have a strong understanding of data integration best practices and will play a key role in driving successful data integration and transformation initiatives. Responsibilities: Overall Solution: Over 15 years of IT experience and over 7 years of experience in architecting, designing, developing and maintaining an End to End Data system for a Banking/Financial or a large corporation in a Cloud Environment Communicate and Analyse requirements from the Customers and project stakeholders and then, effectively interact with the team-members to come up a design to meet those current and future requirements. Design Data Infrastructure: Identify internal and external data sources relevant to the project for the project in a Cloud Environment. Collaborate with department heads to determine data storage and organizational needs for designing, building a cloud Data Warehouse Integration with Data Sources: Architect, Design and Develop data pipelines to ingest different types of data formats - Unstructured/Semi/Structured including Streaming data. Design and Develop Data Pipelines for ensuring Reliability and Scalability Coordinate with team members to meet project milestones and deadlines. Database Design: Design every aspect of the database, including schema, tables, and relationships. Develop Concept Maps and ER Diagrams for database modelling. Transform data throughout its life cycle using SQL, XML, etc. Data Security and Compliance: Implement systems to keep data secure. Regularly audit the database to maintain data quality. Ensure compliance with data security standards. Advanced Visualization and Communication: Explain complex technical concepts to non-technical staff. Exhibit advanced visualization skills for data models and logical workflows. Continuous Improvement: Analyze performance metrics and propose improvements. Provide resolution to data pipeline challenges. Cloud Data Technologies: Work with Cloud Infrastructure Architects to create data security, backup, disaster recovery, and archiving strategies. Advocate for adoption of Cloud Data technologies and industry best practices. Thought Leadership: Provide forward-thinking insights on organizational direction and technology support. Mentoring: Act as a coach and mentor to team members and technical staff. Qualifications: Master's/Bachelor's degree in Computer Science, Information Systems Proven experience as a cloud Data Architect in the banking or financial services industry. Proficiency in database design, SQL, and Datamodelling for Cloud Data Warehouse Strong analytical skills and attention to detail to interact with the cloud. Excellent communication and collaboration abilities.
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/04/2024
Project-based
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
26/04/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
25/04/2024
Project-based
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
25/04/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
25/04/2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
22/04/2024
Project-based
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.