WVNET is seeking to hire a new Telecommunication Network Specialist 3 to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), video telepresence infrastructure (Cisco VCS, MCU, Polycom endpoints), VOIP solutions (CUCM, SIP trunks), System Monitoring (Kiwi syslog, LibreNMS) and remote access (VPN ASA, AAA, TACACS, RADIUS) and associated ongoing maintenance and updating of related hardware and software. The Telecom Network Specialist 3 position will also provide training and guidance to telecom staff. All telecommunication positions participate on a rotating on call schedule to respond to network emergencies 24/7.

The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments from day one, to include working daily with local and remote technical and non-technical staff to analyze and correct network-related issues (video, audio, data, throughput, latency, outages, compromised machines and misuse, etc.).

Work Location: Morgantown, WV, 26505 (Hybrid Remote from Charleston, Morgantown, or other areas in or near West Virginia.)

Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt

SALARY/BENEFITS

Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits: health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities.

MINIMUM EDUCATION

• Bachelor's Degree in Electronics, Computer Science, Telecommunications or related field or equivalent experience.

MINIMUM EXPERIENCE.*Details of relevant experience must be shown in your resume*

• Demonstrated hands-on proficiency with the Cisco Command Line Interface (CLI) is a must.
• Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking.
• Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred.
• Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks.
• Effective troubleshooting and manipulation/configuration of production networks can only be gained by hands-on experience.Experience in all phases of the planning, purchasing, configuration, implementation and continued updating and troubleshooting of network-related devices and interconnecting cabling.

JOB DUTIES/RESPONSIBILITIES

Identify, troubleshoot and resolve network-related or thought-to-be-related issues across the entire state of West Virginia. Configure, install, maintain and update video-related hardware and associated software/firmware/code. Maintaining and upgrading as needed multiple Operating Systems (Windows7-10, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. Work with remote sites to identify and Remedy compromised machines around the WV State network. Be on call to respond to network emergencies 24 hours a day, 7 days a week, 365 days a year. This is a rare occurrence, but after-hours work is always possible unless on leave or out of town. Ideally, we all back one another up on the Telecom Team. Configure, install, maintain and update network-related hardware and associated software/firmware/code. Utilize in-house OZ problem tracking system to record and track projects, maintenance of equipment and as a tool for researching past solutions to problems.

KNOWLEDGE/SKILLS/ABILITIES

• Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Often, varying and non-compatible systems are in use, which compounds the problems in providing network services.
• The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward.
• The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems.
• Thorough knowledge of the following:
  • Internet TCP/IP protocols;
  • LANs and WANs configuration and interconnections;
  • configuring port-channels, BVIs, SVI's and associated settings;
  • building telecommunications wiring, termination and cabling systems;
  • video endpoint configuration, usage and deployment.
• Demonstrated abilities/skills to:
  • think logically in problem troubleshooting while under stress;
  • communicate on technical issues effectively both orally and in writing to both technical and non-technical audiences;
  • meet deadlines;
  • work accurately and follow lengthy, specific directions;
  • use creativity and imagination in technical problem solving;
  • understand complex technical manuals and concepts;
  • script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general.

PHYSICAL DEMANDS

1. Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles.
2. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds.
3. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles.

Equal Opportunity/Affirmative Action Employer/Veterans/Disabled

The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.