I am currently looking for an experienced SAP Business Readiness Enterprise Architect to join our end client on a permanent basis. The role: Development of systems and integration standards. Creation of medium term systems roadmaps with identified markets to deliver an end state Enterprise Architecture that maximises benefits from the programme as early as possible and aligns with programme standards. Support ongoing evaluation of potential new markets. Shaping the approach to multi-market deployment. Experience: Bachelor's degree required Held breadth of roles across Technology/Transformation ideally including architecture, delivery, solutions management, and integration. Experience of large scale SAP implementations or other technology-led transformation/change. Ability to turn technology strategy into practical reality, with demonstrable experience mobilizing a target architecture from paper to go-live. Ability to understand, explain and present ideas to both technical and non-technical audiences at all levels up to senior management in a persuasive and convincing manner.
01/05/2024
Full time
I am currently looking for an experienced SAP Business Readiness Enterprise Architect to join our end client on a permanent basis. The role: Development of systems and integration standards. Creation of medium term systems roadmaps with identified markets to deliver an end state Enterprise Architecture that maximises benefits from the programme as early as possible and aligns with programme standards. Support ongoing evaluation of potential new markets. Shaping the approach to multi-market deployment. Experience: Bachelor's degree required Held breadth of roles across Technology/Transformation ideally including architecture, delivery, solutions management, and integration. Experience of large scale SAP implementations or other technology-led transformation/change. Ability to turn technology strategy into practical reality, with demonstrable experience mobilizing a target architecture from paper to go-live. Ability to understand, explain and present ideas to both technical and non-technical audiences at all levels up to senior management in a persuasive and convincing manner.
Responsibilities: Provide Subject Matter Expert (SME) guidance and perform core BASIS activities such as systems/Servers' administration, transports management, Fiori launchpad configurations, web dispatcher/Router setup, high-availability, and disaster recovery setup, database administration, performance tuning, etc. Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Install, configure, and maintain SAP systems. Provide technical support for SAP systems. Perform system upgrades and patches to ensure the system is up to date. Monitor and optimize system performance. Create and maintain technical documents and procedures. Collaborate with other teams to design, implement, and manage SAP systems. Participate in change management processes. Qualifications: 10+ years of SAP Basis administration experience in large environments, preferably running SAP Business Suites including S/4 HANA. Proficiency in SAP system performance tuning and troubleshooting. At least 3 years of experience in monitoring and troubleshooting HANA and Oracle databases. Participation in a minimum of 2-3 implementations of SAP systems. Ability to take ownership of work activities and bring them to a timely and efficient conclusion. Effective communication skills, both written and verbal, with technical and non-technical multi-functional teams across regions. Proven problem-solving abilities and attention to detail. Led the implementation of SAP systems across multiple technical landscapes. Minimum Requirement: SAP Basis background Installing SAP BASIS technical support Strong stakeholder management skills at all levels (internal and external) Administrating the SAP system and working with auditors STRONG BASIS experience would be desirable. 2-3 implementations of SAP would be good Technical SAP experience would be beneficial. Very hands on role Understanding of other databases would be beneficial (Oracle) If you feel you have the skills and experience needed for this role; please do apply now.
01/05/2024
Project-based
Responsibilities: Provide Subject Matter Expert (SME) guidance and perform core BASIS activities such as systems/Servers' administration, transports management, Fiori launchpad configurations, web dispatcher/Router setup, high-availability, and disaster recovery setup, database administration, performance tuning, etc. Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Install, configure, and maintain SAP systems. Provide technical support for SAP systems. Perform system upgrades and patches to ensure the system is up to date. Monitor and optimize system performance. Create and maintain technical documents and procedures. Collaborate with other teams to design, implement, and manage SAP systems. Participate in change management processes. Qualifications: 10+ years of SAP Basis administration experience in large environments, preferably running SAP Business Suites including S/4 HANA. Proficiency in SAP system performance tuning and troubleshooting. At least 3 years of experience in monitoring and troubleshooting HANA and Oracle databases. Participation in a minimum of 2-3 implementations of SAP systems. Ability to take ownership of work activities and bring them to a timely and efficient conclusion. Effective communication skills, both written and verbal, with technical and non-technical multi-functional teams across regions. Proven problem-solving abilities and attention to detail. Led the implementation of SAP systems across multiple technical landscapes. Minimum Requirement: SAP Basis background Installing SAP BASIS technical support Strong stakeholder management skills at all levels (internal and external) Administrating the SAP system and working with auditors STRONG BASIS experience would be desirable. 2-3 implementations of SAP would be good Technical SAP experience would be beneficial. Very hands on role Understanding of other databases would be beneficial (Oracle) If you feel you have the skills and experience needed for this role; please do apply now.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Oracle Lead Solutions Designer FP&A - Hybrid - 3 days per week onsite in London, 2 days remote - £90,000 We are currently seeking to recruit an Oracle Lead Solution Designer (Finance Planning & Analysis) to join our Technology team in London (with remote working too). The Technology team operates on a global basis and we are looking for a team player to assist in improving and extracting maximum value from our Oracle landscape. This is a great opportunity for an Oracle Lead Solution Designer to play an integral role responsible for defining the overall architecture and design of IT solutions supporting Finance Planning and Analysis business requirements. The successful Oracle Solution Designer will be key in driving the technical direction and strategy for the organisation. The successful candidate will bring external experience and expertise of creating sustainable Oracle solutions, improving service standards, sharing best practice, and engaging with key stakeholders (internal and external) to provide excellent service. A key member of the Back Office transformation team, the Oracle Lead Solution Designer will have the opportunity to work in a global solution delivery environment alongside key technology partners in delivering best of breed solutions to meet US centric and local accounting and financial reporting requirements. Roles and Responsibilities Accountable for the delivery of the chosen Oracle solution(s) through the whole delivery life cycle, working with various IT teams and vendors to manage ideas, through to design, through to delivery and operation of Oracle Solution. Provide solution & design knowledge to advise project teams, business stakeholders and third-party vendors on Oracle options Ensure that all solutions in place are technically sound and optimized for best performance on the Oracle Cloud eco-system Ensure seamless integration and enablement of business self-service on reporting and analytics solutions from financial planning data and information Ensure that all solutions in place adhere to appropriate governance with supporting documentation Work with the wider team to refine the Oracle design roadmap within the Framework defined by Architecture. This will include inputting into cloud adoption and its implementation. Extensive experience of assessing and implementing internal and vendor solutions Mitigate risk and have awareness of emerging threats to security as well as compliance Assurance on integration design patterns and solutions are optimal and service based, leading to re-use and supportability in a BAU environment Ensure that solutions are an appropriate balance between short-term delivery needs and medium/long term strategic aspirations. Assist in the creation and maintenance of Oracle technical roadmaps working with Architects to ensure aligned. Propose the Oracle system improvement ideas for better customer experience Present Oracle solution design to the stakeholders and feedback the comments Involved in all the phases of the solution delivery to guide the teams Conducting regular evaluations of the system architecture and collaborating with the teams to improve the designs Performing continuous research on emerging technologies to stay updated with the best alternatives and to improve the existing architecture Reviewing vendor designs, ensuring alignment to business requirements and supportable without creating unnecessary technical debt Skills/Experience Essential Proven experience in Oracle solution design, roadmaps and delivery Hand on in Oracle Cloud solutions including but not limited to: Accounting Foundation, Accounting Hub, Fusion ERP, EPM (EPBCS, EPCM), Oracle Integration Cloud, Enterprise Data Management Cloud Solutions Strong working knowledge in Oracle Cloud Products including AFCS, AHCS, EPM modules, EDMCS and OIC Previous hands-on experience and end-to-end implementations with Oracle Finance, Reinsurance or Cloud solutions Strong knowledge on analytics solutions that integrate into EPM delivering seamless self-serve capability for business users Understanding key finance planning and forecast data requirements, including processing of allocations and drivers Deep technical knowledge of Oracle Cloud products Should excel in Oracle finance planning and analysis processes Expertise in Oracle upgrades and patching Experience in Oracle migration and transformation Expertise in Sub-ledger to General Ledger actual vs plan integration and analysis Well versed with Oracle Integration to process significant data volumes, and manage hierarchy changes in EDMCS, supporting performance management Good knowledge in System performance improvements Strong knowledge in end to end to end design and integration systems Experience in Non-Oracle product integrations with Oracle Strong communication and presenting skills Experience proposing and implementing technically complex projects Excellent understanding of the project delivery life cycle Experience and knowledge of multiple Oracle products and services in general and how they work together Ability to rapidly pick-up new technologies, propositions and business challenges and translate them into Oracle Solutions and offerings Oracle Certification or relevant certification related to design or delivery Experience using Fusion Analytics and Oracle Analytics Cloud Desirable Accounting qualifications, and/or significant experience in delivering US GAAP and IFRS reporting standards Insurance and/or finance services accounting standards and how they convert to system needs Awareness of the leading industry trends, industry standards and follow regulatory changes Experience using Fusion Analytics and Oracle Analytics Cloud Experience in non-Oracle analytical tools that connect to the Oracle Eco-System Oracle brownfield migration and/or greenfield experience Financial or Reinsurance experience or knowledge Configuration design experience for Oracle systems that are in the cloud Experience working with one of more of the following: SAP BW, SAP S/4, PeopleSoft Good knowledge in Oracle coding language and enhancements Previous experience in cloud products like AWS, Azure Personal Characteristics Collaborates well with all levels within the organization Good Communicator - succinctly communicates vision to all stakeholders in a compelling and effective way Data Driven - values evidence, research and customer feedback Decisive - makes effective customer centric decisions Flexible - adapts and thrives under change and ambiguity in an independent and flat structure Excellent internal customer service and communication skills. Ability to understand and communicate technical language to non-technical audiences Ability to work in a fast-paced environment with multiple priorities Ability to produce accurate work under pressure with frequent deadlines Demonstrate critical thinking and analytical skills with attention to detail Excellent problem-solving skills, with the ability to work independently and collaborating with others Ability to exercise confidentiality and professionalism in the performance of duties Self sufficient with the ability to maintain progress on tasks and projects
27/04/2024
Full time
Oracle Lead Solutions Designer FP&A - Hybrid - 3 days per week onsite in London, 2 days remote - £90,000 We are currently seeking to recruit an Oracle Lead Solution Designer (Finance Planning & Analysis) to join our Technology team in London (with remote working too). The Technology team operates on a global basis and we are looking for a team player to assist in improving and extracting maximum value from our Oracle landscape. This is a great opportunity for an Oracle Lead Solution Designer to play an integral role responsible for defining the overall architecture and design of IT solutions supporting Finance Planning and Analysis business requirements. The successful Oracle Solution Designer will be key in driving the technical direction and strategy for the organisation. The successful candidate will bring external experience and expertise of creating sustainable Oracle solutions, improving service standards, sharing best practice, and engaging with key stakeholders (internal and external) to provide excellent service. A key member of the Back Office transformation team, the Oracle Lead Solution Designer will have the opportunity to work in a global solution delivery environment alongside key technology partners in delivering best of breed solutions to meet US centric and local accounting and financial reporting requirements. Roles and Responsibilities Accountable for the delivery of the chosen Oracle solution(s) through the whole delivery life cycle, working with various IT teams and vendors to manage ideas, through to design, through to delivery and operation of Oracle Solution. Provide solution & design knowledge to advise project teams, business stakeholders and third-party vendors on Oracle options Ensure that all solutions in place are technically sound and optimized for best performance on the Oracle Cloud eco-system Ensure seamless integration and enablement of business self-service on reporting and analytics solutions from financial planning data and information Ensure that all solutions in place adhere to appropriate governance with supporting documentation Work with the wider team to refine the Oracle design roadmap within the Framework defined by Architecture. This will include inputting into cloud adoption and its implementation. Extensive experience of assessing and implementing internal and vendor solutions Mitigate risk and have awareness of emerging threats to security as well as compliance Assurance on integration design patterns and solutions are optimal and service based, leading to re-use and supportability in a BAU environment Ensure that solutions are an appropriate balance between short-term delivery needs and medium/long term strategic aspirations. Assist in the creation and maintenance of Oracle technical roadmaps working with Architects to ensure aligned. Propose the Oracle system improvement ideas for better customer experience Present Oracle solution design to the stakeholders and feedback the comments Involved in all the phases of the solution delivery to guide the teams Conducting regular evaluations of the system architecture and collaborating with the teams to improve the designs Performing continuous research on emerging technologies to stay updated with the best alternatives and to improve the existing architecture Reviewing vendor designs, ensuring alignment to business requirements and supportable without creating unnecessary technical debt Skills/Experience Essential Proven experience in Oracle solution design, roadmaps and delivery Hand on in Oracle Cloud solutions including but not limited to: Accounting Foundation, Accounting Hub, Fusion ERP, EPM (EPBCS, EPCM), Oracle Integration Cloud, Enterprise Data Management Cloud Solutions Strong working knowledge in Oracle Cloud Products including AFCS, AHCS, EPM modules, EDMCS and OIC Previous hands-on experience and end-to-end implementations with Oracle Finance, Reinsurance or Cloud solutions Strong knowledge on analytics solutions that integrate into EPM delivering seamless self-serve capability for business users Understanding key finance planning and forecast data requirements, including processing of allocations and drivers Deep technical knowledge of Oracle Cloud products Should excel in Oracle finance planning and analysis processes Expertise in Oracle upgrades and patching Experience in Oracle migration and transformation Expertise in Sub-ledger to General Ledger actual vs plan integration and analysis Well versed with Oracle Integration to process significant data volumes, and manage hierarchy changes in EDMCS, supporting performance management Good knowledge in System performance improvements Strong knowledge in end to end to end design and integration systems Experience in Non-Oracle product integrations with Oracle Strong communication and presenting skills Experience proposing and implementing technically complex projects Excellent understanding of the project delivery life cycle Experience and knowledge of multiple Oracle products and services in general and how they work together Ability to rapidly pick-up new technologies, propositions and business challenges and translate them into Oracle Solutions and offerings Oracle Certification or relevant certification related to design or delivery Experience using Fusion Analytics and Oracle Analytics Cloud Desirable Accounting qualifications, and/or significant experience in delivering US GAAP and IFRS reporting standards Insurance and/or finance services accounting standards and how they convert to system needs Awareness of the leading industry trends, industry standards and follow regulatory changes Experience using Fusion Analytics and Oracle Analytics Cloud Experience in non-Oracle analytical tools that connect to the Oracle Eco-System Oracle brownfield migration and/or greenfield experience Financial or Reinsurance experience or knowledge Configuration design experience for Oracle systems that are in the cloud Experience working with one of more of the following: SAP BW, SAP S/4, PeopleSoft Good knowledge in Oracle coding language and enhancements Previous experience in cloud products like AWS, Azure Personal Characteristics Collaborates well with all levels within the organization Good Communicator - succinctly communicates vision to all stakeholders in a compelling and effective way Data Driven - values evidence, research and customer feedback Decisive - makes effective customer centric decisions Flexible - adapts and thrives under change and ambiguity in an independent and flat structure Excellent internal customer service and communication skills. Ability to understand and communicate technical language to non-technical audiences Ability to work in a fast-paced environment with multiple priorities Ability to produce accurate work under pressure with frequent deadlines Demonstrate critical thinking and analytical skills with attention to detail Excellent problem-solving skills, with the ability to work independently and collaborating with others Ability to exercise confidentiality and professionalism in the performance of duties Self sufficient with the ability to maintain progress on tasks and projects
Summary of Position: The SAP S/4 Architect is responsible for the development, implementation, and rollout of SAP cross module functionality. Will work closely with the cross-discipline - Basis, Development, and Functional teams to understand and implement strategic initiatives with a focus on quality. Key Accountabilities: * Designing and delivering cross-discipline, end-to-end solutions that meet or exceed expectations while adhering to internal technical standards. * Developing and promoting adherence to standards within the SAP Framework. * Informing key stakeholders and teammates of SAP Functional and Technical concepts to increase system or solution adoption. * Provides technical expertise to the development team and analysts. * Ability to work independently under limited supervision as well as in a team environment. * Document processes and solutions so that they can be easily picked up by other IT Team Members - Functional and Technical. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Your profile Qualifications: Minimum Requirements: * Strong communication skills and ability to communicate across the organization, up the organization, and to technical teams * 10+ years of Roles in SAP as a Technical and/or Techno-Functional capacity, with an emphasis on post-go-live support and long term sustainability * Working in a fast-paced, multiple team (including offshore) environment. * Strong ability to Debug SAP Processes (particularly SD) to diagnosis process issues and recommend course of action to Functional or Technical Teams. * Experience with non-SAP System Integrations Warehouse Management, Customer Relationship Management. * Experience with SAP Product Integrations Concur, Commerce Cloud. * Ability to convey core SAP Concepts in multiple Functional Areas (particularly Supply Chain) to a technical and non-technical audience as well as propose comprehensive solutions to articulated issues Preferred Qualifications: * Knowledge of the Wholesale Distribution, Consumer Goods, Manufacturing, or a related industry. * Strong Knowledge of Sales & Distribution and Material Management areas * Development background in SAP Preferred to understand Enhancements, Interfaces, etc.
26/04/2024
Full time
Summary of Position: The SAP S/4 Architect is responsible for the development, implementation, and rollout of SAP cross module functionality. Will work closely with the cross-discipline - Basis, Development, and Functional teams to understand and implement strategic initiatives with a focus on quality. Key Accountabilities: * Designing and delivering cross-discipline, end-to-end solutions that meet or exceed expectations while adhering to internal technical standards. * Developing and promoting adherence to standards within the SAP Framework. * Informing key stakeholders and teammates of SAP Functional and Technical concepts to increase system or solution adoption. * Provides technical expertise to the development team and analysts. * Ability to work independently under limited supervision as well as in a team environment. * Document processes and solutions so that they can be easily picked up by other IT Team Members - Functional and Technical. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Your profile Qualifications: Minimum Requirements: * Strong communication skills and ability to communicate across the organization, up the organization, and to technical teams * 10+ years of Roles in SAP as a Technical and/or Techno-Functional capacity, with an emphasis on post-go-live support and long term sustainability * Working in a fast-paced, multiple team (including offshore) environment. * Strong ability to Debug SAP Processes (particularly SD) to diagnosis process issues and recommend course of action to Functional or Technical Teams. * Experience with non-SAP System Integrations Warehouse Management, Customer Relationship Management. * Experience with SAP Product Integrations Concur, Commerce Cloud. * Ability to convey core SAP Concepts in multiple Functional Areas (particularly Supply Chain) to a technical and non-technical audience as well as propose comprehensive solutions to articulated issues Preferred Qualifications: * Knowledge of the Wholesale Distribution, Consumer Goods, Manufacturing, or a related industry. * Strong Knowledge of Sales & Distribution and Material Management areas * Development background in SAP Preferred to understand Enhancements, Interfaces, etc.