Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
03/05/2024
Full time
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
ARM (Advanced Resource Managers)
Gloucester, Gloucestershire
A market-leading Aerospace client of ours is currently in the market for a Maintenance Fitter to join their team based in Gloucester. You will be part of a diverse multi skilled process and assemble maintenance team, working on equipment used in surface finish, heat treatment, Non-Destructive Testing (NDT), paint & OE Assembly. This role involves being responsible for the safe upkeep and reliability of production assets used in the manufacturing of aircraft parts. Your responsibilities will include: * Carrying out reactive and preventative maintenance. * Interoperation of engineering drawings to fault find & identify spare parts required. * Documenting & Prioritising work through a CMMS. * Operate within all HS&E standards and Policies. What they are looking for. Mandatory: * Time served engineering maintenance apprenticeship (NVQ Level 3) * Must be able to read mechanical drawings including assembly and schematics. * Ability to work as part of a team and work independently. * Ability to demonstrate fault-finding skills/abilities. * Fabrication and fitting skills (Core bench-fitting skills necessary). * Experience using a CMMS (Computerised Maintenance Management System). * Be able to work safely and adhere to HS&E standards and policies. Preferred: * Suitable experience working with furnaces, NDT equipment or surface finish equipment * Electrical experience/qualification. * HNC in mechanical engineering. * Knowledge of lean, 5s & 6 sigma methodologies. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
03/05/2024
Full time
A market-leading Aerospace client of ours is currently in the market for a Maintenance Fitter to join their team based in Gloucester. You will be part of a diverse multi skilled process and assemble maintenance team, working on equipment used in surface finish, heat treatment, Non-Destructive Testing (NDT), paint & OE Assembly. This role involves being responsible for the safe upkeep and reliability of production assets used in the manufacturing of aircraft parts. Your responsibilities will include: * Carrying out reactive and preventative maintenance. * Interoperation of engineering drawings to fault find & identify spare parts required. * Documenting & Prioritising work through a CMMS. * Operate within all HS&E standards and Policies. What they are looking for. Mandatory: * Time served engineering maintenance apprenticeship (NVQ Level 3) * Must be able to read mechanical drawings including assembly and schematics. * Ability to work as part of a team and work independently. * Ability to demonstrate fault-finding skills/abilities. * Fabrication and fitting skills (Core bench-fitting skills necessary). * Experience using a CMMS (Computerised Maintenance Management System). * Be able to work safely and adhere to HS&E standards and policies. Preferred: * Suitable experience working with furnaces, NDT equipment or surface finish equipment * Electrical experience/qualification. * HNC in mechanical engineering. * Knowledge of lean, 5s & 6 sigma methodologies. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Purpose & Summary Your expertise as a Multimedia Specialist is essential to our team. This is a multi-disciplinary role across a broad range of platforms, and you will need to be an expert in graphic design, photography, videography, web development and search engine marketing. You will work both independently and as part of a team, and your ability to execute these tasks effectively is crucial to the growth and prosperity of our organisation. Key responsibilities Implement and manage performance of Magenta, Joomla, Shopify, WordPress & HTML sites via organic search engine marketing. Devise, develop and execute off-page linking strategies, where necessary. Optimize websites, Google/Facebook feeds to ensure content engagement and conversion. Monitor performance of sites against acquisition targets identifying areas for improvement and provide recommendations. Create and implement on-page and off-page strategies to facilitate acquisition targets across all digital channels. Identify digital gaps and provide development team with recommendations for implementation based on driving maximum traffic, engagement and conversion while following white-hat SEO best practices. Monitor competitors and provide recommendations to ensure clients achieve maximum returns. Development in conjunction with design team for specific landing page optimization/conversion AdWords campaigns across Magento, Joomla, Shopify, WordPress and HTML. Provide assistance with specifying and designing Internet strategies and web-based methods. Oversee the creative process and give guidance to the design/media team as required. Collaborate with web developers to integrate multimedia elements into websites and optimize user experiences. Ensure content is responsive and accessible. Create and format multimedia content for various media platforms, adapting content to meet platform-specific requirements and trends. Testing multimedia products for technical errors or faults and correct accordingly. Analysing, designing and developing Internet sites applying a mixture of artistry and creativity with software programming and Scripting languages and interfacing with operating environments. Communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning. Designing, developing and integrating computer code with other specialised inputs, such as image files, audio files and Scripting languages, to produce, maintain and support websites. Continue to develop enhancements for product HyperGift. Monitor Product HyperGift sales and provide marketing strategies for current HyperGift clients. Production of HyperGift training videos. Monitor and upgrade Product HyperGift Voucher Templates. Skills and Qualifications Minimum of 5 years' in SEO and development experience across multiple CMS/websites. Excellent analytical skills with experience of delivering reports and ensuring recommended actions. Working development knowledge of Opensource CMS, Shopify, PHP, HTML 5, Java and Python. C# added advantage. Proficiency in multimedia software and tools, such as Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator), Final Cut Pro, or similar. Strong understanding of photo/video production techniques, including shooting, editing, color correction, and sound design. Drone operator experience, preferably DJI. A good understanding of technologies used to run, track and optimise campaigns. Super analytical, evaluative and problem-solving abilities. Ability to establish priorities, work independently and proceed with objectives without supervision. Team Player.
03/05/2024
Full time
Job Purpose & Summary Your expertise as a Multimedia Specialist is essential to our team. This is a multi-disciplinary role across a broad range of platforms, and you will need to be an expert in graphic design, photography, videography, web development and search engine marketing. You will work both independently and as part of a team, and your ability to execute these tasks effectively is crucial to the growth and prosperity of our organisation. Key responsibilities Implement and manage performance of Magenta, Joomla, Shopify, WordPress & HTML sites via organic search engine marketing. Devise, develop and execute off-page linking strategies, where necessary. Optimize websites, Google/Facebook feeds to ensure content engagement and conversion. Monitor performance of sites against acquisition targets identifying areas for improvement and provide recommendations. Create and implement on-page and off-page strategies to facilitate acquisition targets across all digital channels. Identify digital gaps and provide development team with recommendations for implementation based on driving maximum traffic, engagement and conversion while following white-hat SEO best practices. Monitor competitors and provide recommendations to ensure clients achieve maximum returns. Development in conjunction with design team for specific landing page optimization/conversion AdWords campaigns across Magento, Joomla, Shopify, WordPress and HTML. Provide assistance with specifying and designing Internet strategies and web-based methods. Oversee the creative process and give guidance to the design/media team as required. Collaborate with web developers to integrate multimedia elements into websites and optimize user experiences. Ensure content is responsive and accessible. Create and format multimedia content for various media platforms, adapting content to meet platform-specific requirements and trends. Testing multimedia products for technical errors or faults and correct accordingly. Analysing, designing and developing Internet sites applying a mixture of artistry and creativity with software programming and Scripting languages and interfacing with operating environments. Communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning. Designing, developing and integrating computer code with other specialised inputs, such as image files, audio files and Scripting languages, to produce, maintain and support websites. Continue to develop enhancements for product HyperGift. Monitor Product HyperGift sales and provide marketing strategies for current HyperGift clients. Production of HyperGift training videos. Monitor and upgrade Product HyperGift Voucher Templates. Skills and Qualifications Minimum of 5 years' in SEO and development experience across multiple CMS/websites. Excellent analytical skills with experience of delivering reports and ensuring recommended actions. Working development knowledge of Opensource CMS, Shopify, PHP, HTML 5, Java and Python. C# added advantage. Proficiency in multimedia software and tools, such as Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator), Final Cut Pro, or similar. Strong understanding of photo/video production techniques, including shooting, editing, color correction, and sound design. Drone operator experience, preferably DJI. A good understanding of technologies used to run, track and optimise campaigns. Super analytical, evaluative and problem-solving abilities. Ability to establish priorities, work independently and proceed with objectives without supervision. Team Player.
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
02/05/2024
Project-based
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
02/05/2024
Project-based
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Application Support Engineer - London (Hybrid role) - £45-50K An exciting opportunity working within a high performing Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. My client is looking for a confident self-starter to provide high level tech support across all applications. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application releases into production environments. - Become SME for at least one of the core applications used. - Maintain the application support knowledge base. - Build constructive relationships with the development, infrastructure and offshore teams. Key Skills Required - Microsoft SQL Server and .NET. - Azure Administration. - Writing, debugging & Scripting in MS Powershell, SQL, Linux/Unix Shell, Bash or other coding language. - Proven experience installing, configuring, and diagnosing software issues. - Knowledge of Windows operating systems. - Experience of deploying & managing applications within a Windows environment. Application Support Engineer - London (Hybrid role) - £45-50K
02/05/2024
Full time
Application Support Engineer - London (Hybrid role) - £45-50K An exciting opportunity working within a high performing Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. My client is looking for a confident self-starter to provide high level tech support across all applications. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application releases into production environments. - Become SME for at least one of the core applications used. - Maintain the application support knowledge base. - Build constructive relationships with the development, infrastructure and offshore teams. Key Skills Required - Microsoft SQL Server and .NET. - Azure Administration. - Writing, debugging & Scripting in MS Powershell, SQL, Linux/Unix Shell, Bash or other coding language. - Proven experience installing, configuring, and diagnosing software issues. - Knowledge of Windows operating systems. - Experience of deploying & managing applications within a Windows environment. Application Support Engineer - London (Hybrid role) - £45-50K
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
02/05/2024
Project-based
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
We are currently looking on behalf of one of our important clients for a Team Lead Electrical Engineer (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & support a team of six manufacturing technology specialists. Hold responsibility for the entire life cycle of high-voltage generators, including their development, production & adaptation to new requirements. Partake in the continuous improvement of manufacturing processes to ensure high quality & efficiency. Act as a point of contact for component management & finding solutions to problems with components & deliveries. Your Skills & Experience: At least 3 years of professional experience in Electrical Engineering within Industrial Environments. Skilled & experienced in Managing Projects. Ideally experienced in Leading Team (or very motivated to gain experience). Your Profile: Completed University Degree as an Electrical Engineer or similar & Training as an Electronics Technician, Automation Technician or Similar. Open, transparent & able to inspire others & work effectively within international environments. Fluent in English & German language skills to at least C1 Level is a mandatory requirement.
02/05/2024
Full time
We are currently looking on behalf of one of our important clients for a Team Lead Electrical Engineer (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & support a team of six manufacturing technology specialists. Hold responsibility for the entire life cycle of high-voltage generators, including their development, production & adaptation to new requirements. Partake in the continuous improvement of manufacturing processes to ensure high quality & efficiency. Act as a point of contact for component management & finding solutions to problems with components & deliveries. Your Skills & Experience: At least 3 years of professional experience in Electrical Engineering within Industrial Environments. Skilled & experienced in Managing Projects. Ideally experienced in Leading Team (or very motivated to gain experience). Your Profile: Completed University Degree as an Electrical Engineer or similar & Training as an Electronics Technician, Automation Technician or Similar. Open, transparent & able to inspire others & work effectively within international environments. Fluent in English & German language skills to at least C1 Level is a mandatory requirement.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role: Design Engineering Manager(Need Active SC Clearance) Contract Length: 18 months Location: Aldermaston/Hybrid Minimum Requirement: Be responsible for maintaining a live safety case for a facility which will include managing the production of engineering design substantiation and assessments to demonstrate that our new and existing assets (facilities, infrastructure, plant and equipment), are safe to operate and are compliant with legislation, Nuclear Licence Conditions, standards and requirements throughout the asset life cycle Provide management of a professional engineering service in support of the CASD Programme and the company's strategic goals Able to work across functions, providing a supportive interface between the Facility, Safety Case Subject Matter Experts and Technical Authorities Skills: Design or operational experience in a regulated environment (Nuclear, Gas, Oil, Rail, Pharma) Experience of working in a highly regulated environment with responsibility for ensuring the quality and timely delivery of engineering design and outputs which underpins continuous safe operations Experience of working in a multi-discipline environment with responsibility for the engineering design and guardianship of high integrity assets through the whole life cycle Experience of articulating technical complexities, able to direct work and team to meet the programme Knowledge of legislation and standards relating to safety and safety maintenance within engineering eg HSAWA, CDM and their application if needed Experience of configuration and change control: governance, and implementation on a Nuclear licensed site. Including line of sight from maintenance results to the engineering schedule Experience of Maintaining a live safety case Experience of conducting assessments to support the Periodic Review of Safety
02/05/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role: Design Engineering Manager(Need Active SC Clearance) Contract Length: 18 months Location: Aldermaston/Hybrid Minimum Requirement: Be responsible for maintaining a live safety case for a facility which will include managing the production of engineering design substantiation and assessments to demonstrate that our new and existing assets (facilities, infrastructure, plant and equipment), are safe to operate and are compliant with legislation, Nuclear Licence Conditions, standards and requirements throughout the asset life cycle Provide management of a professional engineering service in support of the CASD Programme and the company's strategic goals Able to work across functions, providing a supportive interface between the Facility, Safety Case Subject Matter Experts and Technical Authorities Skills: Design or operational experience in a regulated environment (Nuclear, Gas, Oil, Rail, Pharma) Experience of working in a highly regulated environment with responsibility for ensuring the quality and timely delivery of engineering design and outputs which underpins continuous safe operations Experience of working in a multi-discipline environment with responsibility for the engineering design and guardianship of high integrity assets through the whole life cycle Experience of articulating technical complexities, able to direct work and team to meet the programme Knowledge of legislation and standards relating to safety and safety maintenance within engineering eg HSAWA, CDM and their application if needed Experience of configuration and change control: governance, and implementation on a Nuclear licensed site. Including line of sight from maintenance results to the engineering schedule Experience of Maintaining a live safety case Experience of conducting assessments to support the Periodic Review of Safety
Your new role Axiom Developer required for Hybrid opportunity based in Glasgow 2 days per week. You will be an Axiom Developer with experience of SDLC, Agile full life cycle knowledge, finance industry exposure along with regulatory reporting platform knowledge. What you'll need to succeed Axiom SL Controllerview CV10 Oracle SQL, PL/SQL Unix, Shell Scripting Autosys - batch job configuration Experience independently designing and developing Axiom ControllerView CV10 objects - freeform reports, Aggregators, Data Models, Data Sources & Portfol;ios. Experience troubleshooting production issues and provide solutions, including user support for UAT execution. What you'll get in return £390 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Project-based
Your new role Axiom Developer required for Hybrid opportunity based in Glasgow 2 days per week. You will be an Axiom Developer with experience of SDLC, Agile full life cycle knowledge, finance industry exposure along with regulatory reporting platform knowledge. What you'll need to succeed Axiom SL Controllerview CV10 Oracle SQL, PL/SQL Unix, Shell Scripting Autosys - batch job configuration Experience independently designing and developing Axiom ControllerView CV10 objects - freeform reports, Aggregators, Data Models, Data Sources & Portfol;ios. Experience troubleshooting production issues and provide solutions, including user support for UAT execution. What you'll get in return £390 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Commercial Specialist - Procurement, Contracts, Service Management, Government, SC Cleared. A long-term contract initially 12 months with possible extension has become available for an SC Cleared Commercial Specialist to work across our stakeholder teams to support requirements definition and translate these into commercial propositions. You will have the ability to work on a variety of IT systems and produce collated commercial reports Responsibilities Working within a commercial team to deliver programme objectives; Administering contract information and documentation, Developing successful working relationships with external suppliers; Ensuring all procurement activities are within budget; Ensuring all activity undertaken is compliant with Government regulations and best practice. Responsibilities Work within the commercial team to support and maintain the commercial processes, including contract preparation, management, and development; Maintaining effective contract management information systems and development and implementation of contract management and compliance plans; Contract management and performance monitoring, to deliver enduring through-life value-for-money solutions; Support the operation and management of Supplier Review meetings; Assist in the production of financial and commercial analysis, metric reporting and reporting process development. Essential Previous experience of working within a commercial or procurement team; Familiarity with the basics of contracts and tenders; Demonstrate process management skills with the ability to communicate across a varied team; Good analytical skills with the ability to design and develop performance reports within MS Excel; Ability to use IT systems to enter and analyse information, including P2P systems; You have excellent knowledge of Excel and are capable of using analysis functions. Active SC Clearance is required for this role Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will commence next week, so please apply immediately or call Bangura Solutions to discuss further
30/04/2024
Project-based
Commercial Specialist - Procurement, Contracts, Service Management, Government, SC Cleared. A long-term contract initially 12 months with possible extension has become available for an SC Cleared Commercial Specialist to work across our stakeholder teams to support requirements definition and translate these into commercial propositions. You will have the ability to work on a variety of IT systems and produce collated commercial reports Responsibilities Working within a commercial team to deliver programme objectives; Administering contract information and documentation, Developing successful working relationships with external suppliers; Ensuring all procurement activities are within budget; Ensuring all activity undertaken is compliant with Government regulations and best practice. Responsibilities Work within the commercial team to support and maintain the commercial processes, including contract preparation, management, and development; Maintaining effective contract management information systems and development and implementation of contract management and compliance plans; Contract management and performance monitoring, to deliver enduring through-life value-for-money solutions; Support the operation and management of Supplier Review meetings; Assist in the production of financial and commercial analysis, metric reporting and reporting process development. Essential Previous experience of working within a commercial or procurement team; Familiarity with the basics of contracts and tenders; Demonstrate process management skills with the ability to communicate across a varied team; Good analytical skills with the ability to design and develop performance reports within MS Excel; Ability to use IT systems to enter and analyse information, including P2P systems; You have excellent knowledge of Excel and are capable of using analysis functions. Active SC Clearance is required for this role Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will commence next week, so please apply immediately or call Bangura Solutions to discuss further
We are currently looking on behalf of one of our important clients for a Head of Embedded Software Development. The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Oversee the Technical & Personnel Management & further development of a Software & Control Specialist Team containing 6 Engineers. Further develop software development processes in collaboration with R&D Management. Ensure the implementation of software projects in accordance with product development processes. Concept, design & implement Embedded software for the control of RF Generators. Support the definition of new software requirements & functions. Partake in quality assurance, code management & releases. Your Skills & Experience: At least 5 years of professional experience in Software Development with Industrial Production Environments. At least 2 years of experience in the Technical Management of Employees. Strong experience in C, C++, Embedded Software Development & Agile Software Development. Any experience in the area of Control is a strong plus. Ideally experienced in Technical Sub-Project Management and/or Module Ownership. Your Profile: Completed University Degree, ideally in the area of Computer Science, Physics, Electrical Engineering, Microtechnology, Materials Science or similar. Customer & team-oriented with strong communication skills. Fluent in English (spoken & written), German language skills are considered very advantageous.
29/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Head of Embedded Software Development. The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Oversee the Technical & Personnel Management & further development of a Software & Control Specialist Team containing 6 Engineers. Further develop software development processes in collaboration with R&D Management. Ensure the implementation of software projects in accordance with product development processes. Concept, design & implement Embedded software for the control of RF Generators. Support the definition of new software requirements & functions. Partake in quality assurance, code management & releases. Your Skills & Experience: At least 5 years of professional experience in Software Development with Industrial Production Environments. At least 2 years of experience in the Technical Management of Employees. Strong experience in C, C++, Embedded Software Development & Agile Software Development. Any experience in the area of Control is a strong plus. Ideally experienced in Technical Sub-Project Management and/or Module Ownership. Your Profile: Completed University Degree, ideally in the area of Computer Science, Physics, Electrical Engineering, Microtechnology, Materials Science or similar. Customer & team-oriented with strong communication skills. Fluent in English (spoken & written), German language skills are considered very advantageous.
Flint is looking for a Network Design Specialist for a long-term contracting opportunity with one of the major telecommunication providers in the UK. 3 months rolling/London-Bristol, Hybrid/Start: Asap Skills required for the job Technical Expertise: Expert knowledge of UE logs analysis Expert understanding of Acuver UE logging tools. In depth knowledge of Mobile networks particularly 4G & Public Safety functionality over LTE with particularly deep understanding design and operation. In depth knowledge of LTE & SIP signalling, PTT (push to talk), SRTP/DTLS troubleshooting & Optimisation. Excellent understanding of Nokia and Ericsson RAN products. Good understanding of 3GPP & ETSI specifications. Good understding of DTLS/SRTP protols. Experience you would be expected to have MANDATORY: Extensive experience in mobile telecommunications industry in the role of a lead designer with business-critical, high-availability/high-throughput systems and networks. Able to provide technical solutions, processes definition for network performance & optimisation of 4G based RAN Macro network. Proven experience in defining and understanding KPI definitions, formula and measurements of radio networks Able to analyse in depth, drive test logs, wireshark traces and protocol analysers traces for 4G networks Good Knowledge of LTE parameters & timers. Familiarity with test software & devices (Nemo/TEMs/Accuver) & post processing tools (Actix). Experience of working with 3rd parties network/IT Suppliers. Experience of Nokia RAN. PREFFERRED: Knowledge of multiple vendor products including Huawei, Ericsson and Parallel Wireless. Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions. Understanding of project management techniques and tools. Experience of managing relationships with suppliers and third-parties, of product/feature selection and of delivering those products into a production environment. Experience of working with LTE Commercial network based Public Safety solutions.
29/04/2024
Project-based
Flint is looking for a Network Design Specialist for a long-term contracting opportunity with one of the major telecommunication providers in the UK. 3 months rolling/London-Bristol, Hybrid/Start: Asap Skills required for the job Technical Expertise: Expert knowledge of UE logs analysis Expert understanding of Acuver UE logging tools. In depth knowledge of Mobile networks particularly 4G & Public Safety functionality over LTE with particularly deep understanding design and operation. In depth knowledge of LTE & SIP signalling, PTT (push to talk), SRTP/DTLS troubleshooting & Optimisation. Excellent understanding of Nokia and Ericsson RAN products. Good understanding of 3GPP & ETSI specifications. Good understding of DTLS/SRTP protols. Experience you would be expected to have MANDATORY: Extensive experience in mobile telecommunications industry in the role of a lead designer with business-critical, high-availability/high-throughput systems and networks. Able to provide technical solutions, processes definition for network performance & optimisation of 4G based RAN Macro network. Proven experience in defining and understanding KPI definitions, formula and measurements of radio networks Able to analyse in depth, drive test logs, wireshark traces and protocol analysers traces for 4G networks Good Knowledge of LTE parameters & timers. Familiarity with test software & devices (Nemo/TEMs/Accuver) & post processing tools (Actix). Experience of working with 3rd parties network/IT Suppliers. Experience of Nokia RAN. PREFFERRED: Knowledge of multiple vendor products including Huawei, Ericsson and Parallel Wireless. Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions. Understanding of project management techniques and tools. Experience of managing relationships with suppliers and third-parties, of product/feature selection and of delivering those products into a production environment. Experience of working with LTE Commercial network based Public Safety solutions.
Your new company and role Hays' client is an exciting fintech organisation based in Edinburgh. The team is currently looking for an experienced full-stack .NET developer to join their established team and contribute to the further development of existing services. What you'll need to succeed The successful applicant must possess relevant and demonstrable experience in the following areas: Develop, maintain and enhance web-based applications whilst maintaining company quality standards. Develop high quality code that meets business, architectural and security requirements. Design and conduct unit test plans to ensure high quality levels. Create and maintain development artefacts and documentation for existing services. Create detailed technical and design specifications in response to new business concepts/outline specifications. Provide accurate estimates for all development activities to assist the Technical Leads with estimating project costs/timescales. Assist in the delivery of all development activities to the budget, timescales and quality criteria of the relevant development project. Ensure ongoing awareness of current and emerging technologies and suggest how these could be introduced to benefit the company. Provide technical support for test and production issues and be able to interact with external customers. The following skills are essential for this role: C# (ideally using both .NET and .NET Framework) ASP.NET JavaScript and TypeScript (ideally with experience in React) HTML & CSS API development (REST and/or SOAP) SQL & SQL Server (or another relational database) Source Control (ideally Git) The following skills are desirable for this role: AWS Kubernetes Kafka OpenAPI WCF Web tooling (eg, webpack, Vite, esbuild) XML/JSON Schema CI/CD configuration Object Relational Mapping (eg, EF Core) Unit Testing frameworks (eg, xUnit) x509 certificates OAuth/OIDC Experience in the Financial Services industry What you'll get in return This role offers a great package, combined with excellent training opportunities and scope for future development. The salary on offer will be competitive and on top of this, there is a generous benefits package which includes: Excellent holiday entitlement Annual performance related bonus Excellent pension Private medical insurance A flexible benefits package, eg additional holidays, bicycle leasing scheme, sports club membership, travel passes, etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
26/04/2024
Full time
Your new company and role Hays' client is an exciting fintech organisation based in Edinburgh. The team is currently looking for an experienced full-stack .NET developer to join their established team and contribute to the further development of existing services. What you'll need to succeed The successful applicant must possess relevant and demonstrable experience in the following areas: Develop, maintain and enhance web-based applications whilst maintaining company quality standards. Develop high quality code that meets business, architectural and security requirements. Design and conduct unit test plans to ensure high quality levels. Create and maintain development artefacts and documentation for existing services. Create detailed technical and design specifications in response to new business concepts/outline specifications. Provide accurate estimates for all development activities to assist the Technical Leads with estimating project costs/timescales. Assist in the delivery of all development activities to the budget, timescales and quality criteria of the relevant development project. Ensure ongoing awareness of current and emerging technologies and suggest how these could be introduced to benefit the company. Provide technical support for test and production issues and be able to interact with external customers. The following skills are essential for this role: C# (ideally using both .NET and .NET Framework) ASP.NET JavaScript and TypeScript (ideally with experience in React) HTML & CSS API development (REST and/or SOAP) SQL & SQL Server (or another relational database) Source Control (ideally Git) The following skills are desirable for this role: AWS Kubernetes Kafka OpenAPI WCF Web tooling (eg, webpack, Vite, esbuild) XML/JSON Schema CI/CD configuration Object Relational Mapping (eg, EF Core) Unit Testing frameworks (eg, xUnit) x509 certificates OAuth/OIDC Experience in the Financial Services industry What you'll get in return This role offers a great package, combined with excellent training opportunities and scope for future development. The salary on offer will be competitive and on top of this, there is a generous benefits package which includes: Excellent holiday entitlement Annual performance related bonus Excellent pension Private medical insurance A flexible benefits package, eg additional holidays, bicycle leasing scheme, sports club membership, travel passes, etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.