Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role - SPECIALIST - DATACENTRE SERVICES Job type - Full Time Work location - London, UK Job Description: Windows Active Directory SME -L3 Experience: 10+ years Primary responsibilities include Architecture, Planning, Build, Implement and support troubleshooting issues by analysing infrastructure and application alerts and Root Cause Analysis. Create and develop patterns/templates, reference architectures and automation runbooks/scripts enabling remote execution of tasks and auto-remediation. Perform vulnerability assessment and patch management activities for system reliability, performance, compliance and business continuity. Develop process and scripts for automating post-change security/environment/quality assurance testing for production release. Address P1/P2/P3 incidents and lead/coordinate scheduled changes in a 24/7/365 service environment. Technical Skills Must have excellent communication and problem-solving skills Hands-on experience to perform system installation and troubleshooting to normalize the impacted services. Systematic problem-solving approach coupled with a strong sense of ownership and drive. Experience to design, lead and participate in Business Continuity & Disaster Recovery activities. Sound experience in troubleshooting infrastructure, Identity and access related incidents. Previous working experience as a Windows SME of at least 8 years in a mid-to-large-scale multi-geo organization Experience in designing, analysing and troubleshooting large-scale distributed systems. Experience of Domain Migration, Transformation and consolidation. In-depth knowledge of Microsoft Windows Operating system and Services; like Active Directory, Azure AD/Entra ID, ADFS, RODC, AD Integrated DNS, DHCP, IIS, RADIUS, Terminal Services, Bitlocker, Multifactor Authentication, Performance Monitoring, etc. Demonstrable ability in managing windows server 2012/2016/2019. Strong knowledge of Active Directory architecture, including domains, forests, trusts, group policies, and LDAP. Must have experience with AD Group Policies, Fine Grain Password, Security and Distribution Groups, FSMO roles, Site Links & Replication, etc. Sound knowledge and experience of networking protocols and services eg TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, SDN, OSI layers and load balancing. Sound knowledge on DNS, HTTP, LDAP, SMTP and SNMP services/protocols. Good knowledge/Experience with E-mail and Collaboration technologies such as Exchange 2012, O365/M365, SharePoint online is an advantage.
17/05/2024
Full time
Role - SPECIALIST - DATACENTRE SERVICES Job type - Full Time Work location - London, UK Job Description: Windows Active Directory SME -L3 Experience: 10+ years Primary responsibilities include Architecture, Planning, Build, Implement and support troubleshooting issues by analysing infrastructure and application alerts and Root Cause Analysis. Create and develop patterns/templates, reference architectures and automation runbooks/scripts enabling remote execution of tasks and auto-remediation. Perform vulnerability assessment and patch management activities for system reliability, performance, compliance and business continuity. Develop process and scripts for automating post-change security/environment/quality assurance testing for production release. Address P1/P2/P3 incidents and lead/coordinate scheduled changes in a 24/7/365 service environment. Technical Skills Must have excellent communication and problem-solving skills Hands-on experience to perform system installation and troubleshooting to normalize the impacted services. Systematic problem-solving approach coupled with a strong sense of ownership and drive. Experience to design, lead and participate in Business Continuity & Disaster Recovery activities. Sound experience in troubleshooting infrastructure, Identity and access related incidents. Previous working experience as a Windows SME of at least 8 years in a mid-to-large-scale multi-geo organization Experience in designing, analysing and troubleshooting large-scale distributed systems. Experience of Domain Migration, Transformation and consolidation. In-depth knowledge of Microsoft Windows Operating system and Services; like Active Directory, Azure AD/Entra ID, ADFS, RODC, AD Integrated DNS, DHCP, IIS, RADIUS, Terminal Services, Bitlocker, Multifactor Authentication, Performance Monitoring, etc. Demonstrable ability in managing windows server 2012/2016/2019. Strong knowledge of Active Directory architecture, including domains, forests, trusts, group policies, and LDAP. Must have experience with AD Group Policies, Fine Grain Password, Security and Distribution Groups, FSMO roles, Site Links & Replication, etc. Sound knowledge and experience of networking protocols and services eg TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, SDN, OSI layers and load balancing. Sound knowledge on DNS, HTTP, LDAP, SMTP and SNMP services/protocols. Good knowledge/Experience with E-mail and Collaboration technologies such as Exchange 2012, O365/M365, SharePoint online is an advantage.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Finance Systems Specialist 100% remote available Our client, a global organisation are searching for an experience Finance Systems specialist to join their business on a 6 month Fixed Term Contract. This role will support the global finance teams with the finance software. Responsible for installations and upgrades and support the implementation of their bill to cash software. Role responsibilities: Installation and technical maintenance of the Bill to Cash Software (primarily Credit Control and Cash Allocation) Schedule and perform regular upgrades of the Bill to Cash Software Support the Bill to Cash Process by technically deploying, implementing, and migrating Bill to Cash Software globally following the standardised strategy Support other Financial Software used within the global Finance Teams (eg Dynamics NAV, Business Central, Alloc8, C-Series.) Provide technical and functional training to the business (End users, Application support Teams) Document technical process flows Deploy recommendations and improvements to the software and technical processes to achieve business and process improvements Provide ongoing support on incidents Support the local teams with changes to processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Essential skills: Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (eg Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator [written and verbal]. Ready to support and develop members of the team. High integrity Good emphatic skills to understand the needs of the internal customer Proactive skill set to keep up with new technical trends Capable of working under pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable skills: Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations Knowledge of SQL database and reporting Experience of working in a complex, multi-priority organisation. Knowledge of other finance business processes (eg Accountancy) Previous experience of finance related project Finance Systems Specialist Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
16/05/2024
Finance Systems Specialist 100% remote available Our client, a global organisation are searching for an experience Finance Systems specialist to join their business on a 6 month Fixed Term Contract. This role will support the global finance teams with the finance software. Responsible for installations and upgrades and support the implementation of their bill to cash software. Role responsibilities: Installation and technical maintenance of the Bill to Cash Software (primarily Credit Control and Cash Allocation) Schedule and perform regular upgrades of the Bill to Cash Software Support the Bill to Cash Process by technically deploying, implementing, and migrating Bill to Cash Software globally following the standardised strategy Support other Financial Software used within the global Finance Teams (eg Dynamics NAV, Business Central, Alloc8, C-Series.) Provide technical and functional training to the business (End users, Application support Teams) Document technical process flows Deploy recommendations and improvements to the software and technical processes to achieve business and process improvements Provide ongoing support on incidents Support the local teams with changes to processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Essential skills: Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (eg Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator [written and verbal]. Ready to support and develop members of the team. High integrity Good emphatic skills to understand the needs of the internal customer Proactive skill set to keep up with new technical trends Capable of working under pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable skills: Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations Knowledge of SQL database and reporting Experience of working in a complex, multi-priority organisation. Knowledge of other finance business processes (eg Accountancy) Previous experience of finance related project Finance Systems Specialist Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Are you experienced in Active Directory Engineer and seeking a new hybrid role in Manchester? Deerfoot IT Recruitment is helping a collaborative company recruit a Full time Active Directory Engineer, and the hybrid role comes with an attractive salary and benefits. This Active Directory Engineer role is hybrid, with two days onsite and three days remote. It offers a salary of £55k neg and a generous benefits package that includes Pension, Life Insurance, and Medical and more,. You will need to be eligible to undergo SC clearance due to the nature of the client. You'll support the BAU Engineers on complex automation and user-submitted tickets. To give you an idea of how this Active Directory Engineer role would look and feel, here are some areas you can expect to work in: Troubleshooting, data analysis, and reporting of application and infrastructure environments that may assist other teams with incident and problem investigations Design and implement PowerShell scripts to automate a wide variety of server/infrastructure tasks Configure Domain Services, with a focus on Domain Controller maintenance and configuration Provide hands-on Production, Pre-Production, and Development support and maintenance of Active Directory Infrastructures Manage Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise We are looking for an Active Directory Engineer with experience in and applied understanding of Azure AD Tenant, power Shell, and API (Application Programming Interface) management. You will also require: Experience in Windows administration, at a minimum, for toolset installs, maintenance activities, and troubleshooting Group Policy Management, along with Administration of DNS, WINS, and DHCP Recommends and presents solutions to all levels of management on desirable or necessary technology changes or improvements Seeks out other resources to resolve problems Deadline-driven with an ability to successfully prioritise requests from multiple sources You'll receive an excellent salary and benefits package for your knowledge, expertise, and flexibility. Please get in touch with our Deerfoot IT Recruitment team today to apply and register your interest in this hybrid Full time Active Directory Engineer position. They'd be thrilled to hear from you. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Are you experienced in Active Directory Engineer and seeking a new hybrid role in Manchester? Deerfoot IT Recruitment is helping a collaborative company recruit a Full time Active Directory Engineer, and the hybrid role comes with an attractive salary and benefits. This Active Directory Engineer role is hybrid, with two days onsite and three days remote. It offers a salary of £55k neg and a generous benefits package that includes Pension, Life Insurance, and Medical and more,. You will need to be eligible to undergo SC clearance due to the nature of the client. You'll support the BAU Engineers on complex automation and user-submitted tickets. To give you an idea of how this Active Directory Engineer role would look and feel, here are some areas you can expect to work in: Troubleshooting, data analysis, and reporting of application and infrastructure environments that may assist other teams with incident and problem investigations Design and implement PowerShell scripts to automate a wide variety of server/infrastructure tasks Configure Domain Services, with a focus on Domain Controller maintenance and configuration Provide hands-on Production, Pre-Production, and Development support and maintenance of Active Directory Infrastructures Manage Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise We are looking for an Active Directory Engineer with experience in and applied understanding of Azure AD Tenant, power Shell, and API (Application Programming Interface) management. You will also require: Experience in Windows administration, at a minimum, for toolset installs, maintenance activities, and troubleshooting Group Policy Management, along with Administration of DNS, WINS, and DHCP Recommends and presents solutions to all levels of management on desirable or necessary technology changes or improvements Seeks out other resources to resolve problems Deadline-driven with an ability to successfully prioritise requests from multiple sources You'll receive an excellent salary and benefits package for your knowledge, expertise, and flexibility. Please get in touch with our Deerfoot IT Recruitment team today to apply and register your interest in this hybrid Full time Active Directory Engineer position. They'd be thrilled to hear from you. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Project-based
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.