Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
IT Infrastructure Engineer (Azure) Hybrid Working: The role will be largely remote working with occasional travel to the office. This is an exciting opportunity for an IT Infrastructure Engineer who has some experience with Azure cloud to develop your skills around this area. Responsibilities: - Management of the cloud estate primarily focused on Azure and ensuring it is operated in line with best practice industry standards, that key performance metrics are captured and reported, and the IT environment is optimised. This Includes Compliance and Lifecycle management, that technology remains updated in line with vendor support and that good practice is adhered in areas including Compliance, Version Control, Capacity Management, Data Cleansing, Archiving, Backup, Recovery, DR, and Business Continuity. - The role will work as part of a team to further accelerate the maturity of the environment whilst providing support to the delivery of the future state Cloud Service Delivery roadmap. Required Skills/Experience: - Strong background in on premise IT Infrastructure including Servers (Windows), Active Directory and VMware. - Some experience in supporting Azure cloud with a passion to develop a career within cloud technology. - Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. - Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. - Certifications such as Microsoft Azure Administrator (AZ-104) are desirable. IT Infrastructure Engineer (Azure) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
17/05/2024
Full time
IT Infrastructure Engineer (Azure) Hybrid Working: The role will be largely remote working with occasional travel to the office. This is an exciting opportunity for an IT Infrastructure Engineer who has some experience with Azure cloud to develop your skills around this area. Responsibilities: - Management of the cloud estate primarily focused on Azure and ensuring it is operated in line with best practice industry standards, that key performance metrics are captured and reported, and the IT environment is optimised. This Includes Compliance and Lifecycle management, that technology remains updated in line with vendor support and that good practice is adhered in areas including Compliance, Version Control, Capacity Management, Data Cleansing, Archiving, Backup, Recovery, DR, and Business Continuity. - The role will work as part of a team to further accelerate the maturity of the environment whilst providing support to the delivery of the future state Cloud Service Delivery roadmap. Required Skills/Experience: - Strong background in on premise IT Infrastructure including Servers (Windows), Active Directory and VMware. - Some experience in supporting Azure cloud with a passion to develop a career within cloud technology. - Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. - Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. - Certifications such as Microsoft Azure Administrator (AZ-104) are desirable. IT Infrastructure Engineer (Azure) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Network Engineer- Hampshire(Security Cleared) Contract HYBRID *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Network Engineer to join their successful Practice on an Contract basis. Your experience Specific skills, knowledge and experience: Configuring Juniper Switches and configuring ESXi hosts (distributed vSwitch). General networking competence plus ability to follow defined process, work instructions and build guides. Diagnose issues and either resolve or communicate clearly to PMs and SMEs (including steps to reproduce). Experience in build/configuring stacks of components and performing tests to validate correct interworking of these. Extension of above activities to Endace, F5 and Cisco Firepower by self-training and knowledge transfer from existing SMEs. Strong "hands on" and CLI configuration and support activities, experience of Scripting/automation desirable. Ability follow WI, build guides and communicate issues. Basic experience of project delivery is desirable - ability to interface with team members and communicate is very important. Previous knowledge of network migration activities Job Activities and Accountability (Day to Day): Project Deployment stage in production covering onboarding stage & hand over to service delivery. Depending on when candidate starts, they may additionally cover pre-production deployment. Build/deployment of components stacks with associated management platforms (Retained edge = Packet Broker, Endace Probe, ESXi host, Juniper switch, Intercept point = Packet Broker, Endace Probe, ESXi host, Juniper switch, F5 appliance, Cisco IPS). Follow process, work instructions, and build guides. Communicate effectively within team and meet challenging timescales. Demonstrate disciplined autonomous working. Brief Overview of role/project: Our purpose is to make the world more sustainable by building trust in society through innovation. As a Build Network Engineer, you will contribute to this by working collaboratively in the project team, designing, configuring, and delivering medium to large network solutions to enable services for our customer that meet the project timelines If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
Network Engineer- Hampshire(Security Cleared) Contract HYBRID *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Network Engineer to join their successful Practice on an Contract basis. Your experience Specific skills, knowledge and experience: Configuring Juniper Switches and configuring ESXi hosts (distributed vSwitch). General networking competence plus ability to follow defined process, work instructions and build guides. Diagnose issues and either resolve or communicate clearly to PMs and SMEs (including steps to reproduce). Experience in build/configuring stacks of components and performing tests to validate correct interworking of these. Extension of above activities to Endace, F5 and Cisco Firepower by self-training and knowledge transfer from existing SMEs. Strong "hands on" and CLI configuration and support activities, experience of Scripting/automation desirable. Ability follow WI, build guides and communicate issues. Basic experience of project delivery is desirable - ability to interface with team members and communicate is very important. Previous knowledge of network migration activities Job Activities and Accountability (Day to Day): Project Deployment stage in production covering onboarding stage & hand over to service delivery. Depending on when candidate starts, they may additionally cover pre-production deployment. Build/deployment of components stacks with associated management platforms (Retained edge = Packet Broker, Endace Probe, ESXi host, Juniper switch, Intercept point = Packet Broker, Endace Probe, ESXi host, Juniper switch, F5 appliance, Cisco IPS). Follow process, work instructions, and build guides. Communicate effectively within team and meet challenging timescales. Demonstrate disciplined autonomous working. Brief Overview of role/project: Our purpose is to make the world more sustainable by building trust in society through innovation. As a Build Network Engineer, you will contribute to this by working collaboratively in the project team, designing, configuring, and delivering medium to large network solutions to enable services for our customer that meet the project timelines If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
IT Support Analyst - Bristol - £20,000 to £25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees. Responsibilities: Provide first-line technical support to internal users via phone, email, or in person. Troubleshoot hardware, software, and network issues, and escalate problems when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up and maintain user accounts and access permissions. Monitor and maintain computer systems and networks. Assist with IT projects and initiatives such as software upgrades and system migrations. Document IT procedures, configurations, and troubleshooting steps. Conduct user training on IT systems and tools. Stay updated with emerging technologies and trends in IT support. Requirements: Proven experience as an IT Support Analyst or similar role. Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking. Experience with Active Directory and IT security best practice. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation. Relevant certifications (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary based on experience. Working from home x2 days per week Opportunities for professional development and training. For more information on this central Bristol based role please contact (see below) IT Support Analyst - Bristol - £20,000 to £25,000
17/05/2024
Full time
IT Support Analyst - Bristol - £20,000 to £25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees. Responsibilities: Provide first-line technical support to internal users via phone, email, or in person. Troubleshoot hardware, software, and network issues, and escalate problems when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up and maintain user accounts and access permissions. Monitor and maintain computer systems and networks. Assist with IT projects and initiatives such as software upgrades and system migrations. Document IT procedures, configurations, and troubleshooting steps. Conduct user training on IT systems and tools. Stay updated with emerging technologies and trends in IT support. Requirements: Proven experience as an IT Support Analyst or similar role. Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking. Experience with Active Directory and IT security best practice. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation. Relevant certifications (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary based on experience. Working from home x2 days per week Opportunities for professional development and training. For more information on this central Bristol based role please contact (see below) IT Support Analyst - Bristol - £20,000 to £25,000
Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity Project People is acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity Project People is acting as an Employment Business in relation to this vacancy.
IT Service Team Leader An exciting new opportunity has become available for an IT Support Supervisor/Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis. IT Service Team Leader -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Service Team Leader In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
17/05/2024
Full time
IT Service Team Leader An exciting new opportunity has become available for an IT Support Supervisor/Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis. IT Service Team Leader -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Service Team Leader In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
17/05/2024
Full time
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
We are currently looking on behalf of one of our important clients for a Atlassian System Administrator (JIRA/Confluence). The role is a permanent position based in Fribourg Canton & comes with some home office flexibility. Your Role: Operate & maintain internal task management & wiki tools (JIRA/Confluence). Develop, implement & ensure standards & guidelines for the tools & their application. Ensure support for users, Continuously develop tools including the implementation & update of new & existing features, plugins & releases. Act as a first point of contact for user questions & support. Consult & support migration & implementation of processes in JIRA & Confluence. Create & configure Confluence areas & JIRA projects. Assist in the creation & management of Global Confluence Template documents. Develop, deliver & update training sessions & material for users from beginner to administrator level. Maintain contact with external providers (service providers, Atlassian & third party application vendors). Your Skills & Experience: From 1 to 7 years of professional experience with Jira & Confluence including experience from both a User & Administration perspective. Ideally experienced in Programming (eg JavaScript or Python) & Software Tools. Any experience in Agile methods is considered a plus. Your Profile: Completed Computer Science education. Strong communication skills & both customer & team-oriented. Fluent in English (spoken & written), German language skills are considered highly advantageous.
17/05/2024
Full time
We are currently looking on behalf of one of our important clients for a Atlassian System Administrator (JIRA/Confluence). The role is a permanent position based in Fribourg Canton & comes with some home office flexibility. Your Role: Operate & maintain internal task management & wiki tools (JIRA/Confluence). Develop, implement & ensure standards & guidelines for the tools & their application. Ensure support for users, Continuously develop tools including the implementation & update of new & existing features, plugins & releases. Act as a first point of contact for user questions & support. Consult & support migration & implementation of processes in JIRA & Confluence. Create & configure Confluence areas & JIRA projects. Assist in the creation & management of Global Confluence Template documents. Develop, deliver & update training sessions & material for users from beginner to administrator level. Maintain contact with external providers (service providers, Atlassian & third party application vendors). Your Skills & Experience: From 1 to 7 years of professional experience with Jira & Confluence including experience from both a User & Administration perspective. Ideally experienced in Programming (eg JavaScript or Python) & Software Tools. Any experience in Agile methods is considered a plus. Your Profile: Completed Computer Science education. Strong communication skills & both customer & team-oriented. Fluent in English (spoken & written), German language skills are considered highly advantageous.
Mechaniker (m/w/d) - GMP/ Prozessanlagen / Validierung /Automation/ Pikett Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir 16-18 Elektriker , Automatiker und Mechaniker (m/w/d) Hintergrund : Der moderne Produktionsbetrieb für Parenteralia in Kaiseraugst (PKau) ist verantwortlich für die Herstellung steriler Arzneimittel und beliefert den weltweiten Markt mit biopharmazeutischen Arzneimittelprodukten. An der Gefriertrocknungslinie (GEF) werden vorgefertigte Lösungen aseptisch abgefüllt und anschließend lyophilisiert. Die Linie verfügt über eigene Kapazitäten zum Auftauen/Einfrieren und für die Ansatzherstellung (Compounding).Als Mechaniker (m/w/d) sind Sie Bestandteil des Instandhaltungs-Teams des Wertstrom-Speed und sind dem Technical Unit Lead unterstellt.In Ihrer Rolle arbeiten Sie eng mit den produzierenden Einheiten im Wertstrom und den lokalen Schnittstellen zusammen. Die Bereitschaft zu bereichsübergreifender Arbeit ist selbstverständlich. Sie sind als Teamplayer offen für Neues, bringen eine agile und kreative Denkweise mit, arbeiten lösungsorientiert, haben ein open Mindset" und den End to End" Gedanken. Der oder die perfekte Kandidat:in hat eine abgeschlossene technische Ausbildung als Mechaniker und mindestens 3 Jahre Berufserfahrung vorzugsweise in der pharmazeutischen Produktion sowie verfügt über fliessende Deutschkenntnisse. Aufgaben: * Sie sind für die mechanische Verfügbarkeit der Prozessanlagen, inkl. Produktionsbetreuung, Störungsbehebung, Wartung. Problemlösung zuständig (First Level Support) * Fachgerechte Behebung von auftretenden Störungen an hochautomatisierten Anlagen * Erkennen, analysieren und beheben von Störungen im Ablauf von komplexen Steuerungen * Mithilfe bei der Erhöhung der Anlagenverfügbarkeit * Fachgerechte und selbständige Durchführung von geplanten Instandhaltungstätigkeiten * Fachgerechte und selbstständige Durchführung der Formatwechsel an den Prozessanlagen * Sicheres Arbeiten im GMP-Umfeld, u.a. im Reinraum * GMP-gerechte Dokumentation der durchgeführten Instandhaltungstätigkeiten * Unterstützung bei Validierungs-und Qualifizierungstätigkeiten * Schulen von Mitarbeitern im Umgang mit den Anlagen * Unterstützung der Schnittstellen, insbesondere des Betriebs-und Automation Engineerings * Selbstständiges Erarbeiten und ausführen kleinerer Anlagen Optimierungen unter Einhaltung des Change Management" * Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmaßnahmen (KVP) * Mitarbeit und Unterstützung bei der Verwaltung von Ersatz- und Verschleißteilen * Bereitschaft zum Schichtbetrieb (2-Schichtbetrieb, 3-Schichtbetrieb (kontinuierlich) und 5-Schichtbetrieb (vollkontinuierlich im 6/4-Modell) * Bereitschaft zum Pikettdienst Must Haves: * Abgeschlossene technische Ausbildung als Mechaniker * Mind. 3 Jahre Berufserfahrung idealerweise in der pharmazeutischen Produktion oder in einem stark regulierten Umfeld * Sichere Anwendung von Standard PC-Programmen ( MS Office und Google) * Kenntnisse im SAP-PM-Modul sind von Vorteil * Sehr gute Sprachkenntnisse in Deutsch in Wort und Schrift * Sie bringen neben dem technischen Verständnis eine eigenständige, kommunikative, belastbare und flexible Persönlichkeit mit, haben Freude an selbständiger Arbeit, übernehmen Verantwortung und arbeiten gerne in einem Team * Sie können vorausschauend Denken und Handeln und haben ausgeprägte Fähigkeiten im konzeptionellen Bereich * Exakte und zuverlässige Arbeitsweise auch unter zeitlicher Belastung Nice to haves: * Eine Weiterbildung zum Meister ist von Vorteil * Englischkenntnisse von Vorteil * LPS (Lean Production System) Kenntnisse von Vorteil Reference No.: 923415SBI Rolle: Mechaniker Industry: Pharma Location: Kaiseraugst Workload: 100% Start: 01.07.2024 Duration: 24 Deadline : 20.05.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
17/05/2024
Project-based
Mechaniker (m/w/d) - GMP/ Prozessanlagen / Validierung /Automation/ Pikett Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir 16-18 Elektriker , Automatiker und Mechaniker (m/w/d) Hintergrund : Der moderne Produktionsbetrieb für Parenteralia in Kaiseraugst (PKau) ist verantwortlich für die Herstellung steriler Arzneimittel und beliefert den weltweiten Markt mit biopharmazeutischen Arzneimittelprodukten. An der Gefriertrocknungslinie (GEF) werden vorgefertigte Lösungen aseptisch abgefüllt und anschließend lyophilisiert. Die Linie verfügt über eigene Kapazitäten zum Auftauen/Einfrieren und für die Ansatzherstellung (Compounding).Als Mechaniker (m/w/d) sind Sie Bestandteil des Instandhaltungs-Teams des Wertstrom-Speed und sind dem Technical Unit Lead unterstellt.In Ihrer Rolle arbeiten Sie eng mit den produzierenden Einheiten im Wertstrom und den lokalen Schnittstellen zusammen. Die Bereitschaft zu bereichsübergreifender Arbeit ist selbstverständlich. Sie sind als Teamplayer offen für Neues, bringen eine agile und kreative Denkweise mit, arbeiten lösungsorientiert, haben ein open Mindset" und den End to End" Gedanken. Der oder die perfekte Kandidat:in hat eine abgeschlossene technische Ausbildung als Mechaniker und mindestens 3 Jahre Berufserfahrung vorzugsweise in der pharmazeutischen Produktion sowie verfügt über fliessende Deutschkenntnisse. Aufgaben: * Sie sind für die mechanische Verfügbarkeit der Prozessanlagen, inkl. Produktionsbetreuung, Störungsbehebung, Wartung. Problemlösung zuständig (First Level Support) * Fachgerechte Behebung von auftretenden Störungen an hochautomatisierten Anlagen * Erkennen, analysieren und beheben von Störungen im Ablauf von komplexen Steuerungen * Mithilfe bei der Erhöhung der Anlagenverfügbarkeit * Fachgerechte und selbständige Durchführung von geplanten Instandhaltungstätigkeiten * Fachgerechte und selbstständige Durchführung der Formatwechsel an den Prozessanlagen * Sicheres Arbeiten im GMP-Umfeld, u.a. im Reinraum * GMP-gerechte Dokumentation der durchgeführten Instandhaltungstätigkeiten * Unterstützung bei Validierungs-und Qualifizierungstätigkeiten * Schulen von Mitarbeitern im Umgang mit den Anlagen * Unterstützung der Schnittstellen, insbesondere des Betriebs-und Automation Engineerings * Selbstständiges Erarbeiten und ausführen kleinerer Anlagen Optimierungen unter Einhaltung des Change Management" * Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmaßnahmen (KVP) * Mitarbeit und Unterstützung bei der Verwaltung von Ersatz- und Verschleißteilen * Bereitschaft zum Schichtbetrieb (2-Schichtbetrieb, 3-Schichtbetrieb (kontinuierlich) und 5-Schichtbetrieb (vollkontinuierlich im 6/4-Modell) * Bereitschaft zum Pikettdienst Must Haves: * Abgeschlossene technische Ausbildung als Mechaniker * Mind. 3 Jahre Berufserfahrung idealerweise in der pharmazeutischen Produktion oder in einem stark regulierten Umfeld * Sichere Anwendung von Standard PC-Programmen ( MS Office und Google) * Kenntnisse im SAP-PM-Modul sind von Vorteil * Sehr gute Sprachkenntnisse in Deutsch in Wort und Schrift * Sie bringen neben dem technischen Verständnis eine eigenständige, kommunikative, belastbare und flexible Persönlichkeit mit, haben Freude an selbständiger Arbeit, übernehmen Verantwortung und arbeiten gerne in einem Team * Sie können vorausschauend Denken und Handeln und haben ausgeprägte Fähigkeiten im konzeptionellen Bereich * Exakte und zuverlässige Arbeitsweise auch unter zeitlicher Belastung Nice to haves: * Eine Weiterbildung zum Meister ist von Vorteil * Englischkenntnisse von Vorteil * LPS (Lean Production System) Kenntnisse von Vorteil Reference No.: 923415SBI Rolle: Mechaniker Industry: Pharma Location: Kaiseraugst Workload: 100% Start: 01.07.2024 Duration: 24 Deadline : 20.05.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
17/05/2024
Full time
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
17/05/2024
Full time
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Data Scientist, Daily Rate: £150.00 (Inside IR35), Contract: 9 Months, Hours: 37 Office Locations: Newport, Titchfield, Edinburgh or Darlington. Includes Hybrid Working Parity Group is delighted to partner with our client, a public sector, that is looking for an experienced SC Cleared Data Scientist who will apply adept knowledge of statistics and programming skills to create innovative data products and solve problems in data management and analysis. You will be using a range of software packages and analytical techniques. The work will involve developing expertise in acquiring, processing and using data to inform decisions. Key Responsibilities: Use statistical and data science techniques to deliver insight on data, applying your skills in coding, mathematics and statistics to inform debate and influence decisions. Access data sources from government systems as well as new material from surveys, social media, and data scraped from the web. Be innovative and curious when supporting the creation of data products and services, that tell a compelling evidence-based narrative on the UK. Work proactively with customers to identify their requirements, share knowledge and information. Use a range of data analysis tools and techniques, particularly open source. Advise on and apply technical and analytical standards from across government and industry to create reproducible work. Build and support data science capability in other teams. Your Experience: Hold a first or second-class honours degree in a numerate discipline, computer science or IT equivalent which demonstrates core statistical skills or have worked in a statistical or data science field for a minimum of two years and are able to demonstrate Continuous Professional Development The ability to explain and communicate your findings to a varied audience. Have experience using open-source tools, such as Python, R and Git. Awareness of the limitations and ethics around using data from varying sources, including open data. Ability to design, write, and iterate code to work with data. Show an understandng of documentation, testing and version control. Able to design analysis to support a decision. This could include statistical techniques for modelling, hypothesis testing or time series analysis. Please note successful candidates will be subject to a mandatory SC Security Clearance Screening. Get in touch today with the leading consultant, Rochelle, for more information, or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
16/05/2024
Project-based
Data Scientist, Daily Rate: £150.00 (Inside IR35), Contract: 9 Months, Hours: 37 Office Locations: Newport, Titchfield, Edinburgh or Darlington. Includes Hybrid Working Parity Group is delighted to partner with our client, a public sector, that is looking for an experienced SC Cleared Data Scientist who will apply adept knowledge of statistics and programming skills to create innovative data products and solve problems in data management and analysis. You will be using a range of software packages and analytical techniques. The work will involve developing expertise in acquiring, processing and using data to inform decisions. Key Responsibilities: Use statistical and data science techniques to deliver insight on data, applying your skills in coding, mathematics and statistics to inform debate and influence decisions. Access data sources from government systems as well as new material from surveys, social media, and data scraped from the web. Be innovative and curious when supporting the creation of data products and services, that tell a compelling evidence-based narrative on the UK. Work proactively with customers to identify their requirements, share knowledge and information. Use a range of data analysis tools and techniques, particularly open source. Advise on and apply technical and analytical standards from across government and industry to create reproducible work. Build and support data science capability in other teams. Your Experience: Hold a first or second-class honours degree in a numerate discipline, computer science or IT equivalent which demonstrates core statistical skills or have worked in a statistical or data science field for a minimum of two years and are able to demonstrate Continuous Professional Development The ability to explain and communicate your findings to a varied audience. Have experience using open-source tools, such as Python, R and Git. Awareness of the limitations and ethics around using data from varying sources, including open data. Ability to design, write, and iterate code to work with data. Show an understandng of documentation, testing and version control. Able to design analysis to support a decision. This could include statistical techniques for modelling, hypothesis testing or time series analysis. Please note successful candidates will be subject to a mandatory SC Security Clearance Screening. Get in touch today with the leading consultant, Rochelle, for more information, or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
16/05/2024
Full time
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Genius (Underwriting) Business Analyst Hybrid: x 2 per week on site, Central London Join a leading global insurance company in their IT Underwriting team. The key responsibility is the maintenance of Genius, the key Underwriting application. We are therefore looking for someone with extensive experience and usage of the product. What you will be doing: BAU of Genius Support the business users, offering first-line user support Testing Scripting and execution Who we are looking for: Extensive experience in configuring Genius Experience in working in an Agile methodology, Jira is desirable Industry knowledge Support experience, strong communication skills Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
16/05/2024
Full time
Genius (Underwriting) Business Analyst Hybrid: x 2 per week on site, Central London Join a leading global insurance company in their IT Underwriting team. The key responsibility is the maintenance of Genius, the key Underwriting application. We are therefore looking for someone with extensive experience and usage of the product. What you will be doing: BAU of Genius Support the business users, offering first-line user support Testing Scripting and execution Who we are looking for: Extensive experience in configuring Genius Experience in working in an Agile methodology, Jira is desirable Industry knowledge Support experience, strong communication skills Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
iO associates are proud to partner with a well-established company that is leading provider of critical engineering services, which support national defence based in Devonport Plymouth who are looking for a driven and passionate Quality Assurance Engineer to join the team. This is an exciting opportunity to join a Global Engineering Services and take the next step in your career! As the Quality Assurance Engineer plays a pivotal role in ensuring the quality of Facilities & Infrastructures related projects & activities, especially in adherence to LC 36 under the MOC. In return for this, you'll receive a salary of up to £39,000, alongside some great benefits such as Pay overtime on hourly rate of salary + travel, subsidies and stay away fee. Job Title: Quality Assurance Engineer Location: Plymouth UK Permanent Job/Onsite Responsibilities Vet Project Manageable Tasks (MT's) for quality requirements and append necessary Quality Records. Assist in vetting Statement of Requirements (SORs) and determining correct Quality Indicator levels. Compile analysis and trend reports on Quality and Nuclear Revalidation related information. Manage archives and database systems for material certification, certificates of conformity, and supporting documentation. Keep a listing and identify documentation requirements for First Level dossiers. Audit/vet Nuclear and Refuelling procedures and First Level dossiers. Provide support on Quality matters to Engineering Services & Submarine Support Business Units. Support development of Quality Control Plans & Quality Management Plans. Conduct Patrol Inspections. Qualifications and Experience: Qualifications NVQ Level 3 or equivalent in an engineering discipline. Nuclear Plant Familiarisation Course (Module 1 NPFC, NUC0793). Submarine Quality Assurance Course (SQAC). If you are passionate about working as a Quality Engineer contributing to the success of global company and interested in finding out more, don't hesitate and apply today!
16/05/2024
Full time
iO associates are proud to partner with a well-established company that is leading provider of critical engineering services, which support national defence based in Devonport Plymouth who are looking for a driven and passionate Quality Assurance Engineer to join the team. This is an exciting opportunity to join a Global Engineering Services and take the next step in your career! As the Quality Assurance Engineer plays a pivotal role in ensuring the quality of Facilities & Infrastructures related projects & activities, especially in adherence to LC 36 under the MOC. In return for this, you'll receive a salary of up to £39,000, alongside some great benefits such as Pay overtime on hourly rate of salary + travel, subsidies and stay away fee. Job Title: Quality Assurance Engineer Location: Plymouth UK Permanent Job/Onsite Responsibilities Vet Project Manageable Tasks (MT's) for quality requirements and append necessary Quality Records. Assist in vetting Statement of Requirements (SORs) and determining correct Quality Indicator levels. Compile analysis and trend reports on Quality and Nuclear Revalidation related information. Manage archives and database systems for material certification, certificates of conformity, and supporting documentation. Keep a listing and identify documentation requirements for First Level dossiers. Audit/vet Nuclear and Refuelling procedures and First Level dossiers. Provide support on Quality matters to Engineering Services & Submarine Support Business Units. Support development of Quality Control Plans & Quality Management Plans. Conduct Patrol Inspections. Qualifications and Experience: Qualifications NVQ Level 3 or equivalent in an engineering discipline. Nuclear Plant Familiarisation Course (Module 1 NPFC, NUC0793). Submarine Quality Assurance Course (SQAC). If you are passionate about working as a Quality Engineer contributing to the success of global company and interested in finding out more, don't hesitate and apply today!