Technical Lead - Underwriting Technology Permanent London Hybrid - 2 days in office £110,000 + Bonus + Progression + Benefits Fantastic Opportunity. About the Role The Technology Lead will need to have a clear understanding of the commercial imperatives for these UW Technology Initiatives and drive technology direction, staying up to date with the latest technologies and industry trends, and driving continuous improvement initiatives to enhance team productivity and business outcomes. About the Department & Team Key Responsibilities Understanding the UW Technology initiatives landscape for my client on a global basis, and the different UW Technology initiatives to design and support the implementation of proportionate and fit for purpose solutions designs and plans, including the downstream impacts on the technology landscape, and associated governance/controls Solution Design: Understand the individual initiatives and products to build and present designs (based on the high-level design considerations and transition states) to a sufficient level of detail for translation into technical deliverables Set-up and run a Design Authority Group, in line with the Terms of Reference Collaborate with Product Owners, Architects and Development teams to develop the solution design, aligning detailed designs with the high-level design and escalating any deviations Work closely with Software Architects, challenging their decisions and collaborating with them to optimise technical designs and translate them into technical deliverables Documenting key transition states from a Technology delivery point of view, and evolution throughout interim states, to a target Technology state Technology Capabilities & Standards: Provide application design and programming expertise and guidance to Technology professionals involved in the development and enhancement of business applications Work with Technology areas to identify, propose and implement new technologies as solutions to business needs, based on strategic direction and priorities Aligning the detailed designs with the wider GRS Technology Roadmap and 'North Star' Architecture and standards Create technical documentation for development solutions, future reference, and reporting Supporting the Development Teams: Work with agile development teams to build and enhance a growing software platform and provide technical leadership throughout the technical design and sprint process and ensure the team delivers high quality work that supports the delivery of business capabilities and associated value. Develop and set documentation and standards for all development and delivery activities, including using a common approach, structure, and platform (eg Confluence) for documentation, be responsible for checking that these standards are being properly met and ensure documentation and reporting evolves as requirements change over time. Supporting GRS/GRSI's Agile Transformation - the Technology Lead is also responsible supporting Agile practices at both the Team and Portfolio level, including: Facilitating the prioritisation of features for Program Increment (PI) 90/30-day planning and individual Sprint planning and prioritisation, supporting the Portfolio Head and Product Owners to manage change to the programs' PI plan and identify the impacts of those changes Driving cross team, Portfolio, and departmental planning, collaboration, coordination, including identifying dependencies and resolving impediments Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity Participating at Portfolio level and within cross-functional teams as a subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes Supporting the configuration of Scaled Agile to the needs of the organisation, standardising, and documenting practices Skills and Experience Technology Expertise - you will have experience as the technology expert on a development team where you were responsible for everything from planning to delivering key features and management of those features. To be successful in the role you will need to quickly develop a deep understanding of the products and business goals which you can translate into technology direction, design, and decisions. Experience of Insurance and Reinsurance business and supporting technologies and/or experience leading implementation programs for the same is preferable. Agile and Scaled Agile practices - you know about and can lead on a range of Agile and Scaled Agile tools and techniques and be an advocate for these tools and techniques. You can establish a feedback loop for teams; you can take responsibility for the translation and measurement of value (what you put in and what you will get out) and ensure this relates to UW Technology Initiatives objectives and business needs. You can ensure the team has a situational awareness of work and priorities across the team. Angular 6 Java/JavaScript/JSON Ci/Cd pipeline build & deployment tools eg Bamboo Micro services & APIs Cloud experience (AWS & Azure) and serverless code deployment API integration experience, REST preferred Understanding of event driven architecture. Different AWS deployment methods eg native EC2, Pivotal Cloud Foundry (JVM) & Docker Familiar with design thinking, behaviour, and test-driven development/familiarity with test-and-learn approaches Experience of SQL database development, SSIS and cloud deployment eg RDS in AWS Knowledge of containerised deployments and optimisation techniques & tools eg Docker, Fargate, Kubernetes Experience of working with wider project teams including Scrum Masters, Product Owners, Business Analysts and Testers Experience of producing technical support documentation Experience of writing technical specifications/User Stories Experience of working within the full development life cycle ie development, unit testing and release management Experience of source code repositories, code branching and version control systems eg GIT and TFS
07/05/2024
Full time
Technical Lead - Underwriting Technology Permanent London Hybrid - 2 days in office £110,000 + Bonus + Progression + Benefits Fantastic Opportunity. About the Role The Technology Lead will need to have a clear understanding of the commercial imperatives for these UW Technology Initiatives and drive technology direction, staying up to date with the latest technologies and industry trends, and driving continuous improvement initiatives to enhance team productivity and business outcomes. About the Department & Team Key Responsibilities Understanding the UW Technology initiatives landscape for my client on a global basis, and the different UW Technology initiatives to design and support the implementation of proportionate and fit for purpose solutions designs and plans, including the downstream impacts on the technology landscape, and associated governance/controls Solution Design: Understand the individual initiatives and products to build and present designs (based on the high-level design considerations and transition states) to a sufficient level of detail for translation into technical deliverables Set-up and run a Design Authority Group, in line with the Terms of Reference Collaborate with Product Owners, Architects and Development teams to develop the solution design, aligning detailed designs with the high-level design and escalating any deviations Work closely with Software Architects, challenging their decisions and collaborating with them to optimise technical designs and translate them into technical deliverables Documenting key transition states from a Technology delivery point of view, and evolution throughout interim states, to a target Technology state Technology Capabilities & Standards: Provide application design and programming expertise and guidance to Technology professionals involved in the development and enhancement of business applications Work with Technology areas to identify, propose and implement new technologies as solutions to business needs, based on strategic direction and priorities Aligning the detailed designs with the wider GRS Technology Roadmap and 'North Star' Architecture and standards Create technical documentation for development solutions, future reference, and reporting Supporting the Development Teams: Work with agile development teams to build and enhance a growing software platform and provide technical leadership throughout the technical design and sprint process and ensure the team delivers high quality work that supports the delivery of business capabilities and associated value. Develop and set documentation and standards for all development and delivery activities, including using a common approach, structure, and platform (eg Confluence) for documentation, be responsible for checking that these standards are being properly met and ensure documentation and reporting evolves as requirements change over time. Supporting GRS/GRSI's Agile Transformation - the Technology Lead is also responsible supporting Agile practices at both the Team and Portfolio level, including: Facilitating the prioritisation of features for Program Increment (PI) 90/30-day planning and individual Sprint planning and prioritisation, supporting the Portfolio Head and Product Owners to manage change to the programs' PI plan and identify the impacts of those changes Driving cross team, Portfolio, and departmental planning, collaboration, coordination, including identifying dependencies and resolving impediments Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity Participating at Portfolio level and within cross-functional teams as a subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes Supporting the configuration of Scaled Agile to the needs of the organisation, standardising, and documenting practices Skills and Experience Technology Expertise - you will have experience as the technology expert on a development team where you were responsible for everything from planning to delivering key features and management of those features. To be successful in the role you will need to quickly develop a deep understanding of the products and business goals which you can translate into technology direction, design, and decisions. Experience of Insurance and Reinsurance business and supporting technologies and/or experience leading implementation programs for the same is preferable. Agile and Scaled Agile practices - you know about and can lead on a range of Agile and Scaled Agile tools and techniques and be an advocate for these tools and techniques. You can establish a feedback loop for teams; you can take responsibility for the translation and measurement of value (what you put in and what you will get out) and ensure this relates to UW Technology Initiatives objectives and business needs. You can ensure the team has a situational awareness of work and priorities across the team. Angular 6 Java/JavaScript/JSON Ci/Cd pipeline build & deployment tools eg Bamboo Micro services & APIs Cloud experience (AWS & Azure) and serverless code deployment API integration experience, REST preferred Understanding of event driven architecture. Different AWS deployment methods eg native EC2, Pivotal Cloud Foundry (JVM) & Docker Familiar with design thinking, behaviour, and test-driven development/familiarity with test-and-learn approaches Experience of SQL database development, SSIS and cloud deployment eg RDS in AWS Knowledge of containerised deployments and optimisation techniques & tools eg Docker, Fargate, Kubernetes Experience of working with wider project teams including Scrum Masters, Product Owners, Business Analysts and Testers Experience of producing technical support documentation Experience of writing technical specifications/User Stories Experience of working within the full development life cycle ie development, unit testing and release management Experience of source code repositories, code branching and version control systems eg GIT and TFS
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
07/05/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Start Date: 01. August 2024 Contract Length: 6 months (with possibility of extension) Language: English On behalf of an international financial institution located in Basel, we are looking for an experienced CIAM Engineer with strong knowledge of Okta and Azure AD . Tasks & Responsibilities: Analyse business requirements and align them into information technologies with best practices. Closely collaborate with infrastructure admins, developers, business analysts, business users and the implementation team to ensure that the requirements are understood, developed, tested, and delivered to specification. Participate and actively contribute to design discussions with implementation partners. Take care of configuration changes and customisation of Okta product as per the business needs. Implement system/data integrations between Okta and other in-house business applications. Configure the Okta platform workflows. Support the testing efforts. Design and implement CIAM project CI/CD pipelines. Support training materials preparation activities. Contribute to business process optimization and system enhancements Actively contribute to the agile delivery of the implementation team Design and implement application-level security configurations Develop and document CIAM engineering patterns and guidelines. Must haves: Minimum of 7 years of experience working in IT and a minimum of 5 years of experience working with Okta. Knowledge and experience with Azure AD (including B2B users). Experience in creating customizations and workflows in Okta. Hands-on experience with CIAM project implementation. Experience in working within an agile implementation team. Experience in creating custom UI pages using JavaScript, HTML, CSS. Experience in creating AzDo/GitHub CI/CD pipelines. Nice to haves: Knowledge of and experience with Microsoft technologies (eg SharePoint Online, GitHub, Azure PaaS services etc.). Certificates in Okta or Azure AD would be an advantage. Knowledge of Azure PaaS services would be an advantage. Knowledge of C#, ASP.NET would be an advantage. Knowledge of Ansible and Terraform would be an advantage. Interpersonal skills: Good communication and presentation skills (oral and written English) Proactive, flexible and customer focused Good problem-solving skills Job Title: CIAM Engineer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
07/05/2024
Project-based
Start Date: 01. August 2024 Contract Length: 6 months (with possibility of extension) Language: English On behalf of an international financial institution located in Basel, we are looking for an experienced CIAM Engineer with strong knowledge of Okta and Azure AD . Tasks & Responsibilities: Analyse business requirements and align them into information technologies with best practices. Closely collaborate with infrastructure admins, developers, business analysts, business users and the implementation team to ensure that the requirements are understood, developed, tested, and delivered to specification. Participate and actively contribute to design discussions with implementation partners. Take care of configuration changes and customisation of Okta product as per the business needs. Implement system/data integrations between Okta and other in-house business applications. Configure the Okta platform workflows. Support the testing efforts. Design and implement CIAM project CI/CD pipelines. Support training materials preparation activities. Contribute to business process optimization and system enhancements Actively contribute to the agile delivery of the implementation team Design and implement application-level security configurations Develop and document CIAM engineering patterns and guidelines. Must haves: Minimum of 7 years of experience working in IT and a minimum of 5 years of experience working with Okta. Knowledge and experience with Azure AD (including B2B users). Experience in creating customizations and workflows in Okta. Hands-on experience with CIAM project implementation. Experience in working within an agile implementation team. Experience in creating custom UI pages using JavaScript, HTML, CSS. Experience in creating AzDo/GitHub CI/CD pipelines. Nice to haves: Knowledge of and experience with Microsoft technologies (eg SharePoint Online, GitHub, Azure PaaS services etc.). Certificates in Okta or Azure AD would be an advantage. Knowledge of Azure PaaS services would be an advantage. Knowledge of C#, ASP.NET would be an advantage. Knowledge of Ansible and Terraform would be an advantage. Interpersonal skills: Good communication and presentation skills (oral and written English) Proactive, flexible and customer focused Good problem-solving skills Job Title: CIAM Engineer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Description : IT Operations Start date: June 2024 Latest start date: 1 July 2024 End date: 6 months contract Extension: Possible Work location: Basel/Hybrid Unit: Information Technology and Services (ITS) Workload: 100% Analyst Background We are looking for an IT Operations Analyst to replace a staff member on a short-term assignment. We are looking for a late junior/early professional level profile. The role is focused on creating reports, metrics and dashboard generation, hardware asset management, gathering requirements for enhancements to ServiceNow, communication around IT changes across the organization. There is also an element of change management to the role, therefore experience with ITIL IT change management would be beneficial. Perfect candidate: An IT Analyst with ServiceNow (ITOM/ITSM) experience, an analytical mindset and experience with gathering feedback, creating reports, dashboards, and metrics within ServiceNow. General Information Team: The IT Operations team consists of around 25 people. This role will be working closely with around 8 colleagues, primarily with the IT services function, close integration with change management and CMDB operations. The person will also collaborate with the Service Desk team, It Engineers as well as other business IT areas. Tasks & Responsibilities: Responsible for supporting the IT Operations team primarily in the area of reporting on incident, problem, request and change management within the Bank. Coordinate with relevant stakeholders, including IT staff and business users as a focal point for customer liaison and provide an effective and efficient interface between ITS operations and its internal customers. Reporting on operational activities and tracking progress of IT incidents and IT changes to provide updates and metrics as part of 3 Line of Defense activities. Gather and consolidate data and produce reports for the monitoring of IT services. Analyse the output and propose improved processes and appropriate follow-up actions. Support the efficiency and effectiveness of the incident and change management processes and configuration management database (CMDB). Support the configuration management process and operational activities to ensure CMDB data integrity. Ensure that relevant information assets are documented and maintained in the Bank's CMDB. Release and change management Reporting on change management process for changes required in the Bank's IT production environment. Delivers customer-facing communication and collaboration on all operational related activities. Assist in coordinating the implementation of changes in IT services and ensures that standardised methods are used for efficient handling of all changes, to minimise adverse impacts from changes on business operations and the users of IT services. Project management Participates in project activities within IT Infrastructure as assigned. Must haves: Minimum of three years' experience in a role with direct customer contact, preferably in an international environment. (*) Knowledge of ServiceNow ITSM/ITOM modules. (*) An understanding of IT systems and their interaction. (*) Excellent reporting and analytical skills and strong knowledge of data management and reporting tools. (*) Experience with service management and change management methodologies and frameworks such as ITIL. (*) Interpersonal skills: Fluency in English. Outstanding customer service skills with a proactive customer and service orientation. Ability to demonstrate initiative, drive and enthusiasm. Good organizational and time management skills, accuracy, speed and attention to detail. Ability to effectively balance workload of providing excellent customer service while attending to ongoing operational tasks. Ability to carry out assigned tasks in a professional, efficient and timely manner with a sense of ownership and follow-through. Excellent communication skills to enable clear communication with different audiences and to manage customer expectations and service partner deliverables. Ability to work independently and in a team environment. Nice to have: A second major world language desirable Job Title: IT Operations Analyst Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
07/05/2024
Project-based
Description : IT Operations Start date: June 2024 Latest start date: 1 July 2024 End date: 6 months contract Extension: Possible Work location: Basel/Hybrid Unit: Information Technology and Services (ITS) Workload: 100% Analyst Background We are looking for an IT Operations Analyst to replace a staff member on a short-term assignment. We are looking for a late junior/early professional level profile. The role is focused on creating reports, metrics and dashboard generation, hardware asset management, gathering requirements for enhancements to ServiceNow, communication around IT changes across the organization. There is also an element of change management to the role, therefore experience with ITIL IT change management would be beneficial. Perfect candidate: An IT Analyst with ServiceNow (ITOM/ITSM) experience, an analytical mindset and experience with gathering feedback, creating reports, dashboards, and metrics within ServiceNow. General Information Team: The IT Operations team consists of around 25 people. This role will be working closely with around 8 colleagues, primarily with the IT services function, close integration with change management and CMDB operations. The person will also collaborate with the Service Desk team, It Engineers as well as other business IT areas. Tasks & Responsibilities: Responsible for supporting the IT Operations team primarily in the area of reporting on incident, problem, request and change management within the Bank. Coordinate with relevant stakeholders, including IT staff and business users as a focal point for customer liaison and provide an effective and efficient interface between ITS operations and its internal customers. Reporting on operational activities and tracking progress of IT incidents and IT changes to provide updates and metrics as part of 3 Line of Defense activities. Gather and consolidate data and produce reports for the monitoring of IT services. Analyse the output and propose improved processes and appropriate follow-up actions. Support the efficiency and effectiveness of the incident and change management processes and configuration management database (CMDB). Support the configuration management process and operational activities to ensure CMDB data integrity. Ensure that relevant information assets are documented and maintained in the Bank's CMDB. Release and change management Reporting on change management process for changes required in the Bank's IT production environment. Delivers customer-facing communication and collaboration on all operational related activities. Assist in coordinating the implementation of changes in IT services and ensures that standardised methods are used for efficient handling of all changes, to minimise adverse impacts from changes on business operations and the users of IT services. Project management Participates in project activities within IT Infrastructure as assigned. Must haves: Minimum of three years' experience in a role with direct customer contact, preferably in an international environment. (*) Knowledge of ServiceNow ITSM/ITOM modules. (*) An understanding of IT systems and their interaction. (*) Excellent reporting and analytical skills and strong knowledge of data management and reporting tools. (*) Experience with service management and change management methodologies and frameworks such as ITIL. (*) Interpersonal skills: Fluency in English. Outstanding customer service skills with a proactive customer and service orientation. Ability to demonstrate initiative, drive and enthusiasm. Good organizational and time management skills, accuracy, speed and attention to detail. Ability to effectively balance workload of providing excellent customer service while attending to ongoing operational tasks. Ability to carry out assigned tasks in a professional, efficient and timely manner with a sense of ownership and follow-through. Excellent communication skills to enable clear communication with different audiences and to manage customer expectations and service partner deliverables. Ability to work independently and in a team environment. Nice to have: A second major world language desirable Job Title: IT Operations Analyst Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
The Technology Risk Business Analyst will be responsible for supporting the implementation of the DORA (Digital Operational Resilience Act) program, working with key stakeholders across the business. Support the Technology Risk Manager and Senior Risk Lead Lead detailed requirements extraction and analysis from DORA Regulatory Technical Standards (RTS) Communicate the requirements to relevant stakeholders and act as translator between stakeholders and business to ensure that all parties are aligned to ensure DORA compliance Ability to drive technical consensus and facilitate agreements with challenging stakeholders Full understanding of IT risk management processes, frameworks, and procedures Experience working with internal and/or external regulatory policies, standards, procedures, and controls (eg, COBIT, NIST, ISO27xx) Excellent project management skills to ensure project success and provide status updates and reports to key stakeholders A consistent record of delivering business resilience frameworks within the financial services sector, with a good solid understanding across facilities, technology, people, process and third parties Excellent written and verbal communication skills along with conflict management skills and the ability to work efficiently with team members from across the business Strong organisation skills and a tried experience working towards target deadlines Excellent knowledge of relevant regulation for Operational Resilience as well as the EU Digital Operational Resilience Act (DORA)
07/05/2024
Project-based
The Technology Risk Business Analyst will be responsible for supporting the implementation of the DORA (Digital Operational Resilience Act) program, working with key stakeholders across the business. Support the Technology Risk Manager and Senior Risk Lead Lead detailed requirements extraction and analysis from DORA Regulatory Technical Standards (RTS) Communicate the requirements to relevant stakeholders and act as translator between stakeholders and business to ensure that all parties are aligned to ensure DORA compliance Ability to drive technical consensus and facilitate agreements with challenging stakeholders Full understanding of IT risk management processes, frameworks, and procedures Experience working with internal and/or external regulatory policies, standards, procedures, and controls (eg, COBIT, NIST, ISO27xx) Excellent project management skills to ensure project success and provide status updates and reports to key stakeholders A consistent record of delivering business resilience frameworks within the financial services sector, with a good solid understanding across facilities, technology, people, process and third parties Excellent written and verbal communication skills along with conflict management skills and the ability to work efficiently with team members from across the business Strong organisation skills and a tried experience working towards target deadlines Excellent knowledge of relevant regulation for Operational Resilience as well as the EU Digital Operational Resilience Act (DORA)
Our client based in Brussels is currently looking for a senior SAP Integration specialist to join them on a freelancing basis. Start: ASAP Hybrid: 2 days on-site in Brussels Language: Dutch or French speaker Full time Duration : 12 months Rate: negotiable, please share your best. As a SAP Integration Specialist you are responsible for designing, developing, implement and maintain advanced integrations between SAP systems and others business applications or external systems. You will work closely with various teams, including SAP consultants, developers, and business analysts, to identify integration needs and deliver solutions that meet them to business objectives and requirements. Your expertise in SAP integration will be vital in optimizing business processes, improving data flow, and ensuring system consistency and reliability. Responsibilities: Analyse business needs and requirements to identify integration solutions and designs that seamlessly connect to existing SAP systems. Develop and implement integration scenarios using various technologies such as SAP PI/PO, SAP Cloud Integration (CPI), SAP NetWeaver Gateway, RESTful APIs, and other Middleware solutions. Preparing technical specifications, design documents, and test plans for integration projects. Collaborate with external suppliers and internal teams to resolve integration issues solutions and define best practices. Perform integration testing, debug issues, and ensure success implementation of integration solutions. Supporting users and teams in understanding the integrations, bidding training if necessary, and providing operational technical support issues. Proactively identifying opportunities for process improvement and optimization integration architectures. Criteria: A Bachelor's or Master's degree in Computer Science, Informatics, or a field. Some demonstrable experience in designing, developing and implementing SAP integrations in a complex business environment. In-depth knowledge of SAP PI/PO, CPI, NetWeaver Gateway, and others integration technologies and tools. Experience working in an Agile development environment and applying best practices for integration development. Strong problem-solving skills and the ability to solve complex technical problems to solve the problems. Excellent communication skills and the ability to work effectively in a team environment. Certifications such as SAP Certified Development Associate - SAP Integration with SAP NetWeaver, or similar, are a plus. Troubleshooting Being able to make connections and identify causes Being able to convert customer needs into functional specifications into SAP solutions Always monitoring the maximum standardization of SAP Being able to formulate improvement proposals Being able to negotiate with customers Being able to train and guide the business in new procedures, processes, applications Is independent in the entire process from application to the hypercare period Is bound by the agreements regarding documentation, release/change management procedures agreed within the SAP teams, Calls on the manager for conflicts with customers or in case of problems that the person concerned cannot solve himself Communication Internal contacts Daily contact with colleagues regarding issues or possible new requests Weekly contact with other teams regarding expected changes in the upcoming release Monthly contact with the manager to discuss issues/topics/expected changes/discuss progress of projects External contacts Daily contact with business key users regarding issues or possible new ones to request Weekly contact with business process owners regarding progression of changes/support issues If this sounds like something you'd be interested in, please do reply with your latest CV, rate and availability, I will be happy to reach you back. Thank you so much beforehand and best regards, Alba Cougil Celix Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
07/05/2024
Project-based
Our client based in Brussels is currently looking for a senior SAP Integration specialist to join them on a freelancing basis. Start: ASAP Hybrid: 2 days on-site in Brussels Language: Dutch or French speaker Full time Duration : 12 months Rate: negotiable, please share your best. As a SAP Integration Specialist you are responsible for designing, developing, implement and maintain advanced integrations between SAP systems and others business applications or external systems. You will work closely with various teams, including SAP consultants, developers, and business analysts, to identify integration needs and deliver solutions that meet them to business objectives and requirements. Your expertise in SAP integration will be vital in optimizing business processes, improving data flow, and ensuring system consistency and reliability. Responsibilities: Analyse business needs and requirements to identify integration solutions and designs that seamlessly connect to existing SAP systems. Develop and implement integration scenarios using various technologies such as SAP PI/PO, SAP Cloud Integration (CPI), SAP NetWeaver Gateway, RESTful APIs, and other Middleware solutions. Preparing technical specifications, design documents, and test plans for integration projects. Collaborate with external suppliers and internal teams to resolve integration issues solutions and define best practices. Perform integration testing, debug issues, and ensure success implementation of integration solutions. Supporting users and teams in understanding the integrations, bidding training if necessary, and providing operational technical support issues. Proactively identifying opportunities for process improvement and optimization integration architectures. Criteria: A Bachelor's or Master's degree in Computer Science, Informatics, or a field. Some demonstrable experience in designing, developing and implementing SAP integrations in a complex business environment. In-depth knowledge of SAP PI/PO, CPI, NetWeaver Gateway, and others integration technologies and tools. Experience working in an Agile development environment and applying best practices for integration development. Strong problem-solving skills and the ability to solve complex technical problems to solve the problems. Excellent communication skills and the ability to work effectively in a team environment. Certifications such as SAP Certified Development Associate - SAP Integration with SAP NetWeaver, or similar, are a plus. Troubleshooting Being able to make connections and identify causes Being able to convert customer needs into functional specifications into SAP solutions Always monitoring the maximum standardization of SAP Being able to formulate improvement proposals Being able to negotiate with customers Being able to train and guide the business in new procedures, processes, applications Is independent in the entire process from application to the hypercare period Is bound by the agreements regarding documentation, release/change management procedures agreed within the SAP teams, Calls on the manager for conflicts with customers or in case of problems that the person concerned cannot solve himself Communication Internal contacts Daily contact with colleagues regarding issues or possible new requests Weekly contact with other teams regarding expected changes in the upcoming release Monthly contact with the manager to discuss issues/topics/expected changes/discuss progress of projects External contacts Daily contact with business key users regarding issues or possible new ones to request Weekly contact with business process owners regarding progression of changes/support issues If this sounds like something you'd be interested in, please do reply with your latest CV, rate and availability, I will be happy to reach you back. Thank you so much beforehand and best regards, Alba Cougil Celix Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Total Rewards Operations Analyst Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The Challenge: Come join Employee Experience team as a Total Rewards Operations Analyst, reporting to Client's Sr Manager, Rewards Operations. In this role, you will leverage your unique position at the intersection of all the global Rewards functions (Compensation, Benefits, Global Mobility) to enhance the overall team by supporting vendor management, project management, presentation development, reporting, and data collection. You will lead cross-functional projects, with business requirements driven by one of the Rewards functions and partner with other teams across EX (HR) including: ERC, Business Partners, Employee Communications, Procurement & Supplier Management, and TechOps. The ideal candidate shouldn't expect one day to be the same as the previous, but will have some core BAU responsibilities Responsibilities: Vendor Management: Leads the vendor relationship with our global benefit administration platform working closely with internal stakeholders and vendor contacts to ensure the system is meeting the needs of the business. Supporting our global and regional benefit program managers with operational components of their programs within the system Project Management: Manages the project and resources required to deliver, including (but not limited to) managing the timeline, resource allocation, and client expectations. Creates, maintains and delivers project plans. Keeps the project team informed of risks, weaknesses or opportunities that could impact the success of the project and escalates to upper management as appropriate. Makes recommendations for changes/adaptations to project plan based on changing data or conditions. Provides timely and accurate reporting of project status. Holds team members accountable for their commitments, milestones, and deliverables. Tracks open issues and escalates to management to determine the impact on decisions and negotiate trade-offs. Additional Responsibilities: Develops PowerPoint slides or presentations for projects & other ad hoc requests. Process assigned Workday tasks Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: Excellent English written and verbal communication skills Excellent presentation & PowerPoint skills Excellent Excel skills Meticulous, organized, detail-oriented approach to work Strong project management and expectation management skills Experience in the planning and execution of multiple projects with overlapping schedules and diverse stakeholders Experience: Minimum 3 years human resource experience Experience working with a global benefit administration platform Experience with international benefit programs Professional experience in a project management role preferred Experience with Workday preferred Experience compiling, analysing, and reporting employee and vendor metrics Education: Bachelor's degree or equivalent in Human Resources, finance/accounting, communications, business, information sciences, or related field preferred.
07/05/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Total Rewards Operations Analyst Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The Challenge: Come join Employee Experience team as a Total Rewards Operations Analyst, reporting to Client's Sr Manager, Rewards Operations. In this role, you will leverage your unique position at the intersection of all the global Rewards functions (Compensation, Benefits, Global Mobility) to enhance the overall team by supporting vendor management, project management, presentation development, reporting, and data collection. You will lead cross-functional projects, with business requirements driven by one of the Rewards functions and partner with other teams across EX (HR) including: ERC, Business Partners, Employee Communications, Procurement & Supplier Management, and TechOps. The ideal candidate shouldn't expect one day to be the same as the previous, but will have some core BAU responsibilities Responsibilities: Vendor Management: Leads the vendor relationship with our global benefit administration platform working closely with internal stakeholders and vendor contacts to ensure the system is meeting the needs of the business. Supporting our global and regional benefit program managers with operational components of their programs within the system Project Management: Manages the project and resources required to deliver, including (but not limited to) managing the timeline, resource allocation, and client expectations. Creates, maintains and delivers project plans. Keeps the project team informed of risks, weaknesses or opportunities that could impact the success of the project and escalates to upper management as appropriate. Makes recommendations for changes/adaptations to project plan based on changing data or conditions. Provides timely and accurate reporting of project status. Holds team members accountable for their commitments, milestones, and deliverables. Tracks open issues and escalates to management to determine the impact on decisions and negotiate trade-offs. Additional Responsibilities: Develops PowerPoint slides or presentations for projects & other ad hoc requests. Process assigned Workday tasks Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: Excellent English written and verbal communication skills Excellent presentation & PowerPoint skills Excellent Excel skills Meticulous, organized, detail-oriented approach to work Strong project management and expectation management skills Experience in the planning and execution of multiple projects with overlapping schedules and diverse stakeholders Experience: Minimum 3 years human resource experience Experience working with a global benefit administration platform Experience with international benefit programs Professional experience in a project management role preferred Experience with Workday preferred Experience compiling, analysing, and reporting employee and vendor metrics Education: Bachelor's degree or equivalent in Human Resources, finance/accounting, communications, business, information sciences, or related field preferred.
Okta Engineer/Analyst - Customer Identity and Access Management (CIAM) - This is a long term contract opportunity requiring profound Customer Identity and Access Management knowledge for a globally operating Basel based company in the financial sector . Your tasks: Evaluating business requirements and aligning them into information technologies Contributing to design discussions with implementation partners and supporting testing efforts Performing system and data integrations between Okta and other business applications Creating CIAM project CI/CD pipelines and Okta platform workflows Developing application-level security configurations and CIAM engineering patterns and guidelines Preparing training material and participating in business process and system optimization Your experience/knowledge: Expertise in Okta Well-versed with Azure AD including B2B users along with knowledge of agile methods Knowhow of creating customizations and workflows in Okta Proficiency in building custom UI pages using JavaScript, HTML, CSS Familiarity with CIAM project implementation as well as AzDo/GitHub CI/CD pipeline creation Language skills: English - fluent in written and spoken, German conversational Your soft skills: Proactive team player with excellent communication and presentation skills Strong costumer focus and a solution-oriented way of working Location: Basel, Switzerland Sector: Finance Start: 06/2024 Duration: 12MM+ Ref .Nr.: BH21623 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
07/05/2024
Project-based
Okta Engineer/Analyst - Customer Identity and Access Management (CIAM) - This is a long term contract opportunity requiring profound Customer Identity and Access Management knowledge for a globally operating Basel based company in the financial sector . Your tasks: Evaluating business requirements and aligning them into information technologies Contributing to design discussions with implementation partners and supporting testing efforts Performing system and data integrations between Okta and other business applications Creating CIAM project CI/CD pipelines and Okta platform workflows Developing application-level security configurations and CIAM engineering patterns and guidelines Preparing training material and participating in business process and system optimization Your experience/knowledge: Expertise in Okta Well-versed with Azure AD including B2B users along with knowledge of agile methods Knowhow of creating customizations and workflows in Okta Proficiency in building custom UI pages using JavaScript, HTML, CSS Familiarity with CIAM project implementation as well as AzDo/GitHub CI/CD pipeline creation Language skills: English - fluent in written and spoken, German conversational Your soft skills: Proactive team player with excellent communication and presentation skills Strong costumer focus and a solution-oriented way of working Location: Basel, Switzerland Sector: Finance Start: 06/2024 Duration: 12MM+ Ref .Nr.: BH21623 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
NLP Analyst - Dutch Speaker - 12 month Fixed Term Contract - Brussels Robson Bale are looking for a Dutch speaking NLP Analyst to come on board for an initial 12 month fixed term contract in Brussels. 12 months fixed term contract 1-2 days per week on site in Brussels is required for this role Candidates MUST speak Dutch for this role Job Summary - We are looking for a Natural Language Processing Analyst to join our Expert Services Team. Our NLP Analysts play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels. NLP Analysts use our established NLP tools and features to support conversational experiences that drive business outcomes. NLP Analysts work on collaborative project teams with conversation designers, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of our platform. NLP Analysts interact directly with customers to analyze business objectives, advocate for NLP solutions, and offer mentorship and training that will enable customers to manage their own applications. RESPONSIBILITIES Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities. Establish intent and entity scopes. Identify training needs/gaps. Collaborate with design and development teams to ensure NL performance supports positive UX. Define the approach towards using specific platform features to service the needs of business use cases. Clean, label, and prepare training data. Create and maintain testing data sets to verify NLU performance. Analyze chat/call history and optimize intent/entity training. Debug the bot behavior and fix NL issues. Create intent/entity accuracy reports. Technical Skills: Excellent written and spoken communication skills An appreciation for constant learning and solutioning A willingness to take on challenges that are not clearly defined Strong customer relationship management skills Understanding of User Experience principles and techniques Hands-on experience with chatbots and voice assistants Background in linguistic analysis of conversational language Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the Kore.ai platform Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack Training in computational linguistics. Knowledge of deterministic and probabilistic models. Experience building ML model data sets Experience in data analysis. Including cleaning, classification and labeling Experience fine tuning ASR and TTS models, background in speech acoustics Programming capabilities in Javascript & Python An understanding of text processing pipelines 12 months fixed term contract 1-2 days per week on site in Brussels is required for this role Candidates MUST speak Dutch for this role NLP Analyst - Dutch Speaker - 12 month Fixed Term Contract - Brussels
07/05/2024
NLP Analyst - Dutch Speaker - 12 month Fixed Term Contract - Brussels Robson Bale are looking for a Dutch speaking NLP Analyst to come on board for an initial 12 month fixed term contract in Brussels. 12 months fixed term contract 1-2 days per week on site in Brussels is required for this role Candidates MUST speak Dutch for this role Job Summary - We are looking for a Natural Language Processing Analyst to join our Expert Services Team. Our NLP Analysts play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels. NLP Analysts use our established NLP tools and features to support conversational experiences that drive business outcomes. NLP Analysts work on collaborative project teams with conversation designers, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of our platform. NLP Analysts interact directly with customers to analyze business objectives, advocate for NLP solutions, and offer mentorship and training that will enable customers to manage their own applications. RESPONSIBILITIES Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities. Establish intent and entity scopes. Identify training needs/gaps. Collaborate with design and development teams to ensure NL performance supports positive UX. Define the approach towards using specific platform features to service the needs of business use cases. Clean, label, and prepare training data. Create and maintain testing data sets to verify NLU performance. Analyze chat/call history and optimize intent/entity training. Debug the bot behavior and fix NL issues. Create intent/entity accuracy reports. Technical Skills: Excellent written and spoken communication skills An appreciation for constant learning and solutioning A willingness to take on challenges that are not clearly defined Strong customer relationship management skills Understanding of User Experience principles and techniques Hands-on experience with chatbots and voice assistants Background in linguistic analysis of conversational language Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the Kore.ai platform Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack Training in computational linguistics. Knowledge of deterministic and probabilistic models. Experience building ML model data sets Experience in data analysis. Including cleaning, classification and labeling Experience fine tuning ASR and TTS models, background in speech acoustics Programming capabilities in Javascript & Python An understanding of text processing pipelines 12 months fixed term contract 1-2 days per week on site in Brussels is required for this role Candidates MUST speak Dutch for this role NLP Analyst - Dutch Speaker - 12 month Fixed Term Contract - Brussels
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
06/05/2024
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
03/05/2024
Project-based
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
03/05/2024
Full time
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
03/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
02/05/2024
Project-based
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
02/05/2024
Full time
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Role: Automation - Business Analyst Location: Boxmeer, NL (Hybrid way of working) Job Description: Minimum 10 years of Business Analysis in Manufacturing - Automation projects. Good understanding and work experience in PLC, HMI, Siemens - PCS7 and SCADA components. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Works with stakeholders and project team to prioritize collected requirements. Strong documentation skills to prepare SDLC deliverables. Perform/coordinate user acceptance testing to ensure functionality meets business needs before releasing the system Collaborates with project sponsors to determine project scope and vision. Serving as a liaison between stakeholders and users. Staying up to date on the latest process and IT advancements to automate and modernize systems. Preference: Fluent in Dutch but non-Mandatory/English speaking Advantage: Work experience in Pharma Automation Good knowledge in automation systems like DeltaV, Wonderware, Reviewer, Siemens - PCS7 etc Exposure to Agile ways of working
02/05/2024
Project-based
Role: Automation - Business Analyst Location: Boxmeer, NL (Hybrid way of working) Job Description: Minimum 10 years of Business Analysis in Manufacturing - Automation projects. Good understanding and work experience in PLC, HMI, Siemens - PCS7 and SCADA components. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Works with stakeholders and project team to prioritize collected requirements. Strong documentation skills to prepare SDLC deliverables. Perform/coordinate user acceptance testing to ensure functionality meets business needs before releasing the system Collaborates with project sponsors to determine project scope and vision. Serving as a liaison between stakeholders and users. Staying up to date on the latest process and IT advancements to automate and modernize systems. Preference: Fluent in Dutch but non-Mandatory/English speaking Advantage: Work experience in Pharma Automation Good knowledge in automation systems like DeltaV, Wonderware, Reviewer, Siemens - PCS7 etc Exposure to Agile ways of working
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.
02/05/2024
Project-based
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.