Linux Architect - SC Cleared Whitehall Resources currently require an experienced Linux Architect to work with a key client *Please note this role require 80-100% onsite effort and is INSIDE IR35* Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
17/05/2024
Project-based
Linux Architect - SC Cleared Whitehall Resources currently require an experienced Linux Architect to work with a key client *Please note this role require 80-100% onsite effort and is INSIDE IR35* Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
ukWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: Linux Architect (Need Active SC Clearance) Location: Onsite 4/5 days per week in Warwick, Farnborough or Corsham Duration: Until 30/09/24 Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
17/05/2024
Project-based
ukWe are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: Linux Architect (Need Active SC Clearance) Location: Onsite 4/5 days per week in Warwick, Farnborough or Corsham Duration: Until 30/09/24 Role Description: - Experienced Design Architect of Redhat enterprise Linux (RHEL) - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
CONTRACTOR MUST HOLD SC CLEARANCE - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
17/05/2024
Project-based
CONTRACTOR MUST HOLD SC CLEARANCE - Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems - Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. - Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. - Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage - Understand Linux OS gold build and working with platform IaC to define parameters - Understanding AD integration, OS update service integration (certificate install and agents etc) - Conduct testing and reporting result
M365/Power Platform Solutions Architect Location Based at client locations or working remotely Salary Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Solutions Architect to join our dynamic team. As a M365/Power Platform Solutions Architect, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. The role will involve assessing new methods and technologies (within the power platform and outside) to inform the direction of the development, before implementing recommendations. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad: Glassdoor score of 4.6/5 98% of our staff would recommend Triad to a friend 100% CEO approval "At Triad, I've felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Responsibilities Solution Design and Architecture: Collaborate with business stakeholders to understand requirements and translate them into technical solutions leveraging the Power Platform. Design end-to-end solutions on Power Platform, considering scalability, security, and performance aspects. Experience architecting C# solutions. Technical Leadership: Provide technical leadership and guidance to development teams on Power Platform best practices. Mentor and coach team members to enhance their Power Platform skills and knowledge. Customisation and Development: Develop custom Power Apps, Power Automate flows, and Power BI reports to meet business requirements. Create and customise entities, fields, forms, and views in Dataverse. Integration: Design and implement integrations between Power Platform and other enterprise systems. Work with APIs and connectors to ensure seamless data flow between Power Platform and external systems. Governance and Compliance: Define and implement governance policies for Power Platform usage. Ensure compliance with organisational and industry-specific regulations. Performance Optimisation: Monitor and optimise the performance of Power Platform solutions. Identify and resolve performance bottlenecks and scalability issues. Documentation: Create and maintain comprehensive technical documentation for Power Platform solutions. Document best practices, guidelines, and standards for Power Platform development. Qualifications: Hold current SC-level security clearance. Bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Technical Architect with a focus on Microsoft Power Platform. In-depth knowledge of Power Apps, Power Automate, Power BI, Dataverse, and substantial experience in C# architecture. Strong understanding of Datamodelling and relational database concepts. Experience in designing and implementing complex Power Platform solutions. Familiarity with Microsoft Azure services and integration capabilities. Excellent communication and interpersonal skills. Relevant certifications in Power Platform are a plus. Preferred Skills: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Power Virtual Agents. Knowledge of AI and machine learning concepts within Power Platform. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
17/05/2024
Full time
M365/Power Platform Solutions Architect Location Based at client locations or working remotely Salary Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Solutions Architect to join our dynamic team. As a M365/Power Platform Solutions Architect, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. The role will involve assessing new methods and technologies (within the power platform and outside) to inform the direction of the development, before implementing recommendations. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad: Glassdoor score of 4.6/5 98% of our staff would recommend Triad to a friend 100% CEO approval "At Triad, I've felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Responsibilities Solution Design and Architecture: Collaborate with business stakeholders to understand requirements and translate them into technical solutions leveraging the Power Platform. Design end-to-end solutions on Power Platform, considering scalability, security, and performance aspects. Experience architecting C# solutions. Technical Leadership: Provide technical leadership and guidance to development teams on Power Platform best practices. Mentor and coach team members to enhance their Power Platform skills and knowledge. Customisation and Development: Develop custom Power Apps, Power Automate flows, and Power BI reports to meet business requirements. Create and customise entities, fields, forms, and views in Dataverse. Integration: Design and implement integrations between Power Platform and other enterprise systems. Work with APIs and connectors to ensure seamless data flow between Power Platform and external systems. Governance and Compliance: Define and implement governance policies for Power Platform usage. Ensure compliance with organisational and industry-specific regulations. Performance Optimisation: Monitor and optimise the performance of Power Platform solutions. Identify and resolve performance bottlenecks and scalability issues. Documentation: Create and maintain comprehensive technical documentation for Power Platform solutions. Document best practices, guidelines, and standards for Power Platform development. Qualifications: Hold current SC-level security clearance. Bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Technical Architect with a focus on Microsoft Power Platform. In-depth knowledge of Power Apps, Power Automate, Power BI, Dataverse, and substantial experience in C# architecture. Strong understanding of Datamodelling and relational database concepts. Experience in designing and implementing complex Power Platform solutions. Familiarity with Microsoft Azure services and integration capabilities. Excellent communication and interpersonal skills. Relevant certifications in Power Platform are a plus. Preferred Skills: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Power Virtual Agents. Knowledge of AI and machine learning concepts within Power Platform. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
Linux Architect 3 months Corsham & Farnborough - 4-5 days on site per week £700 per day - Umbrella only Candidates must hold active SC clearance Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage Understand Linux OS gold build and working with platform IaC to define parameters Understanding AD integration, OS update service integration (certificate install and agents etc) Conduct testing and reporting result" All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
16/05/2024
Project-based
Linux Architect 3 months Corsham & Farnborough - 4-5 days on site per week £700 per day - Umbrella only Candidates must hold active SC clearance Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Experience delivering moderate to complex Linux (RHEL) systems for deploying and supporting commercial off the shelf components. For example, DEVOPS infrastructure or SCADA systems Experience in installation, configuration and troubleshooting of Linux, preferably Red Hat Enterprise Linux operating system. Linux Systems Administration background with a solid understanding of the full Systems Lifecycle and developing solutions for customers and working to defined customer requirements. Prior experience of deploying a Linux platform suited for SCADA on Critical National Infrastructure in a highly regulated industry an advantage Understand Linux OS gold build and working with platform IaC to define parameters Understanding AD integration, OS update service integration (certificate install and agents etc) Conduct testing and reporting result" All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.